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Passenger Rail ‘Next Generation’ Reservation System
October 6, 2009
Page 2
Overview
National Railroad Passenger Corporation (NRPC) ‘at a Glance’
Travel / Rail Industry ‘Transformations’
‘New Era’ at Amtrak
Summary…….Arrow at the Crossroads
Amtrak’s Next Generation Reservation System (RES-NG)
Collaboration Initiatives
Contact information
Page 3
Amtrak was created by Congress in 1970 serve as the ‘National Provider’ (USA) of intercity passenger rail
Rail network serves 527 destinations in 46 states and 3 Canadian provinces, has 21,000 miles of routes, with over 20,000 employees
Equipment:
─ 1457 Amfleet, Superliner, Viewliner and other railroad passenger cars
─ 341 diesel and electric locomotives
─ 80 Auto Train vehicle carriers
─ 20 Acela Train sets
FY08: 28.7 million passengers, $2.45 Billion Total Revenue ($1.7B in tickets)
Internet Sales (Amtrak.com) represent nearly 50% of ticket sales
Services booked: Seats, Sleepers, Auto Transport
National Railroad Passenger Corporation (NRPC)
Page 4
The “Passenger Rail Investment and Improvement Act of 2008” (PRIIA) defined a national policy for intercity rail:
“…provide efficient and effective intercity passenger rail mobility consisting of high-quality service that is ‘trip-time competitive’ with other intercity travel options.”
Amtrak’s focus for implementing corporate objectives:1. Safety: Operate the safest passenger railroad in America
2. Green: Increase efficiency, reduce emissions, and make better use of resources
3. Health: Improve the condition, durability and wholesomeness of every aspect of the company
4. Customer Service: Improve the quality and attractiveness of our service for passengers
5. Financial Performance: Improve our financial performance
6. National Needs: Be there to help with disaster relief and mobilization efforts, and help advance national policies and plans
National Railroad Passenger Corporation (NRPC)
Page 5
Where is Passenger Rail Headed?
Page 6
Trends in the Travel Industry:─ Internet Distribution
─ Multi-Dimensional Sales
─ Mobile platforms
─ Self Service
Trends in Rail:─ Multiple ‘New Rail Reservation System’ Initiatives
Europe, Asia, North America
─ De-Regulation of Rail in Europe
─ Increased Ridership
─ Future Growth/Congestion
─ High Speed Rail
─ Mobile Platforms for Train Ops
─ ‘Green’ Factors
Industry Transformation
Page 7
‘New Era’ at Amtrak
Dramatic Increase in Amtrak Investment
─ PRIIA - 5 year total funding authorization - $8.7 Billion ($5.3B Capital, IT ~$562 mil)
─ ARRA (Federal Stimulus) Capital Investment $1.3 Billion (IT ~$22 mil)
─ $10+ Billion over 5 years
IT Organizational Transformation
─ CIO reports directly to CEO (previously reported to the CFO)
─ Creation of Group Information Officers (GIOs), alignment of IT assets with Business Marketing and Product Management (M&PM) – External Customer facing applications
Train Operations (Transportation Ops, Mechanical, Engineering)
Enterprise Systems (Finance, HR, etc.)
─ Established Enterprise Architecture Planning (EAP) Organization
─ Established Program Management Office (PMO)
─ Aligning IT with ‘Service Management’ perspective and ‘Best Practices’ E.g. ITIL v3, SOA, etc.
Page 8
Key IT Transformation Programs (5 Years)
Strategic Asset Management Program (SAM)
─ Complete replacement of Amtrak Financial systems and integration of Human Resources (HR) and Train Operations systems (~$370 million)
Next Generation Reservation Program (RES-NG)
─ Deliver updated Reservation System including eTicketing (~$127 million)
Amtrak Information Modernization Program (AIM)
─ Enterprise Data Warehouse, Master Data Management, Identity Management, Application Integration, and Train Communications Enterprise (TCE) (~$97 million)
IT Infrastructure Improvement Program (ITII)
─ Data Center Relocation, Voice and Data Network re-architecture, and upgraded Desktop Support.
Page 9
Summary……Arrow at the Crossroads
‘Perfect Storm’ …… in progress
─ Reservation Platform (Arrow) in need of refresh and extension Network failures are increasing – critical components and technologies used are significantly out of date
and discontinued
Need for extended functionality/capacity growing dramatically - eCommerce (eTicketing, mobile computing, Internet Sales, B2B, etc.)
- State partnerships
- Increased ridership, routes
Current integration environment is proving inadequate
Critical skills are difficult to find and getting even more difficult
─ Support coming from industry, government, internal, etc.
─ Funding available and growing
Amtrak Objectives
─ Transform ‘Passenger Rail and Travel/Transportation Industry’ with RES-NG
─ Actively leverage Industry ‘collaboration’ to achieve standardization where possible Open Travel Alliance (Rail, Reservations)
Industry Content Pack (ICP) development – Rail, Reservation System Focus
Page 10
Reservation Ecosystem Next Generation (RES-NG)
5 year Capital Investment to ‘refresh’ and ‘refactor’ ARROW into RES-NG
Refresh infrastructure to return to a ‘State of Good Repair’ (SOGR) ─ Replace SNA with IP Connectivity
─ Migrate reservation system ‘core’ from ‘TPF 4.1’ to ‘z/TPF’
─ Amtrak Data Center migrating to multiple new ‘High Availability’ Data Centers
Implement/Extend Service Oriented Architecture (SOA) / Web Services
Refactor applications/environment from Uni-Processor => Tightly Coupled
Modernize / Decouple Arrow applications to provide agility in supporting rapidly changing business environment
Upgrade support processes/systems, align with best practices─ Development/Test Environments, toolkits
─ Software Configuration Management, Release Management Processes/toolkits
─ Incident/Problem/Service Management Processes and toolkits
Page 11
Address the Aging Infrastructure (‘State of Good Repair’)
Improve systems availability, reliability, capacity, extensibility, maintainability, and general ‘agility’
Modernize and Decouple Arrow Applications
Improve the Management of Information
Build upon a Service-Oriented Architecture (SOA)
Integrate, Support and Collaborate with other Major Initiatives
Implement Future-State Architecture
Arrow(legacy code & data stores)
Availability TicketingSalesReservation
Schedule Change
Fares & Pricing
QueuesInventory
Locomotive Health
Train Status
Passenger Information
Display
MRO
Train Operations
ERPAsset Mgmt
Network Operations
Fares & Pricing
Rules Mgmt
Station Operations
Customer Profile & Activity
Payment Authorization &
Settlement
Passenger Notification
Pass Rider Mgmt
Cash MgmtReservation & Ticketing
Kiosks
B2CChannel
VRU & Call Center
Revenue Accounting
Loyalty Programs
Customer RelationshipManagement
Schedule Planning &
Mgmt
Station Reservation
& Sales
B2B Channel
FD
NDCC
Banks
AMEX
UATP
Ticket Validation /
Lift
Channel Partner
GDS
Rail Partner
Majority
Partial
Minimal
None
Portion of Function Currently in Arrow
On-Board Services &
POS
Train Tracking
Govt. Partner
ESB Services(orchestration,
meditation, transform, pub/sub, registry, monitoring, governance, etc.)
Reference Data Mgmt
Information Feeds
Document& Content
MgmtBI & DSS
Service Messages
Published Events
Pu
blis
he
d E
vent
s
Se
rvic
e M
essa
ges
Enterprise Information
Mgmt
Revenue Mgmt
ERP Finance
Service Messages
Published Events
CustomerProduct Management
Accounting & Finance
Passenger
Operations
Core
B2B
Payment
Train Commun-ications
Fuel & Fleet Optimization
Pu
blis
he
d E
vent
s
Se
rvic
e M
essa
ges
Arrow
ASAP
SASR
STARS
RailRes
GTMS
VRU
Amtrak.com
QuikTrak
Wandrian
Worldspan
Sabre
Galileo
Amadeus
PaymentGateway
RailCalc
NTAMS
Metrolink
DHS
CustomerOne
TEMS
Train Ops
Page 12
Functional Decomposition (ARROW)
Availability
Inventory
Payment Auth and
Settlement
Pricing
Schedules
Fares
Point of SaleTicket
Validation and lift
Booking
VRU and Call Center
Passrider and Profile
Passenger notification
Maintenance Repari
Operations
Station Operations
Document and Content
mgt
Pax info Display
Train Tracking
Train Operations
Train Performance
Fare Planning
TCP/IP using OSA Cards
SNA (via Token Ring)
3270 Emulation
AAPI (Screen Scrape)
XAAPI (XML Interface to Screen Scrape)
Web Services (via the ESB)
Amtrak.com Electronic Ticketing
Amtrak.com QuicktrakWandrian
Web Services (via the ESB)
MetrolinkNTAMS
Credit Card Auth
RailResSTARSASAP
GDSGTMSOther...
Apache
Queues
Business Intelligence interface
TPFAR TAPE MQ Series
Offline Business Systems
Arrow Reservations Core
Reservations Environment
* This layer not all inclusive
Today
Page 13
Functional Decomposition (RES-NG)
Availability
Inventory
Payment Auth and
Settlement
Pricing
Schedules
Fares
Point of SaleTicket
Validation and lift
Booking
VRU and Call Center
Passrider and Profile
Passenger notification
MRO
Station Operations
Document and Content
mgt
Pax info Display
Train Tracking
Train Operations
Train Performance
Fare Planning
TCP/IP using OSA Cards
TCP/IP and Ethernet
3270 Emulation Web Services (via the ESB)
Amtrak.com QuicktrakWandrian
MetrolinkNTAMS
Credit Card Auth
RailResSTARSASAP
GDSGTMSOther...
Apache
Queues
Business Intelligence interface
TAPE MQ Series
Offline Business Systems
Z/TPF Arrow Reservations Core
Reservations Environment
* This layer not all inclusive
Websphere Environment
ESB
Business Rules Engines
Payment Gateway
Security
Reservation Operational Data StoreReal Time ODS
Future
Page 14
Targeted End State Architecture
Solaris
zSeries Mainframe
zLinux
Solaris
z/TPF
req
TPFDF
Apache
Inbound SOAP
ProtocolHandler
resp
Client
ES
B
WebSphere
We
b S
erv
ice
C
lien
ts
We
b S
erv
ice
sIm
ple
me
nta
tion
sW
eb
Se
rvic
e
Clie
nts
WebSphere MQre
qre
sp
OutboundSOAP
Protocol Handler
MQ Server
We
b S
erv
ice
sIm
ple
me
nta
tion
s
pub
JMS
Ada
pte
r
Oracle
Service
JMS Provider
Message Queues & Topics
SNA Migration Components
user external
Transformation
and
Business Logic
Principally ITGreen Screen
Users
Third Parties
Last FewSNA Links
BusinessLogic
XMLParser
XMLBuilder
XMLBuilder
XMLParser
XMLBuilder
Draft Version 9-29-09
Page 15
RES-NG program: FY10 thru FY14
RES-NG Cost Estimates by Year FY10 FY11 FY12 FY13 FY14 Total
State of Good Repair and Infrastructure $6.6M $4.0M $2.0M $1.0M $1.4M $15.0M
Modernize and Decouple Arrow Applications $5.4M $10.0M $12.0M $12.0M $5.0M $44.4M
Program Contingency $0.0M $3.0M $3.0M $4.0M $5.0M $15.0M
TOTAL $12.0M $17.0M $17.0M $17.0M $11.4M $74.4M
Inter-dependent Strategic Initiatives:
• eTicketing• Railres/STARS NG• SAM• Enterprise Data
Warehouse• Transportation
Roadmap Initiative• Train Communications
Enterprise• IT Infrastructure
Initiative• Enterprise CRM/ECM
FY09Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL
FY10Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL
FY11 FY13FY12Program Area FY09Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL
FY10Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL
FY11 FY13FY12FY10Q1 - OCT Q2 - JAN Q3 - APR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - APR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL
FY11Q1 - OCT Q2 - JAN Q3 - MAR Q4 - JUL Q1 - OCT Q2 - JAN Q3 - APR Q4 - JUL
FY12 FY14FY13Program Area
RES-NG Program Level
Activities
RES-NG Program Governance
-, Detailed Roadmap
RES-NG Roadmap Projects
Implement Next Generation Web ServicesImplement Next Generation Web ServicesIndustrySvc Mod
z/TPF Migration Migrate to z/TPF
Platform UpgradeHosting Platform
Migrate off of SNASNA Migration
SOG
R,
Infr
astr
uctu
reM
oder
nize
and
Dec
oupl
eA
rrow
App
licat
ions
AWS (for all XAAPI Interfaces), Migrate ClientsAWS (for all XAAPI Interfaces), Migrate Clients
Token Ring
3745External Interfaces, Terminal & Print
M&PM Roadmap Projects (App, Data, BI)
Transportation Roadmap Projects (App, Data, BI)
Page 16
The Track Ahead…….
Challenges
─ Effectively integrating Multiple ‘sub-projects’ (115+) into RES-NG Program
─ Effectively integrating RES-NG Program into other Enterprise Initiatives
─ Retooling systems development skills and environments while refactoring Reservation System Applications
Next Steps:
─ Complete Program Planning
─ Acquire skilled staffing for effort (planning, development, test, integration)
─ Engage Actively with OTA, ICP Development
Page 17
Contact Information
Stephen Mankus – Senior Director: Applications
202-906-4493
Dee Waddell – Group Information Officer (GIO)
202-906-4555
