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PAETEC’s mission is to be the most
customer and employee-oriented
communications provider.
“PAETEC rises above the communications service provider pack.”
Forrester Research
Agenda
Financial Highlights
Company Highlights
PAETEC’s Network
Industry Recognition
Caring Culture
Open Communication
Unmatched Service
Personalized Solutions
The PAETEC Difference
Financial Highlights
NASDAQ: PAET
Revenue – $1.6B
Adjusted EBITDA – $238M
Free Cash Flow – $118M ** Adjusted EBITDA Less CAPEX
Company Highlights
84 of the top 100 U.S. MSAs
5.7 million access line equivalents
Approximately 4,000 employees
ISO 9001:2000 certified
Headquartered in Rochester, NY
Employee-led “Green Team”
Data Center – Conshohocken, PA
88 Voice Switches32 Soft Switches107 Backbone Routers3 Network Operations Centers
2 Class-A Data Centers19,113 Route Miles of Fiber
PAETEC’s Network
Industry Recognition
2009: Ranked in Top 10 Best Large Companies to Work For in New York StateNYS Society of Human Resource Management
2009: Ranked #45 of Top 125 International Training Organizations, marking third consecutive year in Top 125Training magazine
2009: NOC Named National Back-Office Customer Service Department of the YearStevie® Awards
2008: Received Most Innovative Product Award for the Application of SIP TrunkingTelephony magazine
2008: Ranked #66 of Top 125 International Training OrganizationsTraining magazine
2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group
2007, 2006, 2005: Named Corporate Stewardship FinalistU.S. Chamber of Commerce Center for Corporate Citizenship
Number of States Served:Number of States Served:
QwestQwest 14 States 14 States
AT&T AT&T 22 States 22 States
Verizon Verizon 25 States 25 States
PAETECPAETEC 45 States 45 States
*Business Local Service*Business Local Service
Corporate Values
Caring Culture
Open Communications
Unmatched Service
Personalized Solutions
Caring Culture
Community Connections
PAETEC strives to live up to our Corporate Value: Caring Culture
PAETEC offers select non-profit organizations up to 50% savings in telecommunications services through our Community Advantage program
All PAETEC senior officers serve on the board of a local charity, including: American Heart Association American Red Cross Habitat for Humanity Make-A-Wish Foundation United Way
The majority of our employees are active board members or volunteers in more than 300 charities nationwide
Open Communication
Customer Advisory Board Meeting
We Listen to Our Customers
Discuss business challenges
Build the foundation for PAETEC’s product and service investments through customer feedback
Access PAETEC senior executives
Network with peers
Customer Advisory Board Program
Regional forums with over 950 active members for knowledge sharing and relationship building between PAETEC and our customers
“I have been a CAB member for
the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.”
Joanne ZanettiLEGO Systems, Inc.
Unmatched Service
Unmatched Customer Care
65 dedicated Customer Care representatives
244 highly trained NOC technicians
PAETEC strives to answer
incoming calls by a live person in 20 seconds or less
Network Operations Center – Charlotte, NC
Network Operations Center – Rochester, NY
Network Operations Center – Cedar Rapids, IA
Personalized Solutions
Industry Focus
Commonwealth of Massachusetts
Miami Dade County
State of New York
State of South Carolina
Government Government
Bank of America
Citigroup
HSBC Bank
Wachovia Securities
Financial ServicesFinancial Services
American Breast Cancer Foundation
Dartmouth Hitchcock Medical Center
Lifespan
MedStar Health
HealthcareHealthcare Hyatt
Starwood Hotels & Resorts
Tempus Resorts
The Palms South Beach Hotel
Hospitality Hospitality
Boston University
Cornell University
Georgetown University
Stanford University
Higher EducationHigher Education
If budget wasn’t an issue, how much more equipment could you sale?
PAETEC Equipment for Services (EFS):
Equipment for Services-Equipment for Services-program is a profit sharing mechanism that program is a profit sharing mechanism that provides our customers with a unique method provides our customers with a unique method for acquiring what they need for their for acquiring what they need for their business, with minimal or no capital outlay, business, with minimal or no capital outlay, while recognizing a reduction in current while recognizing a reduction in current network cost.network cost.
Overview:
Over $70 million in equipment and software Over $70 million in equipment and software funded through our EFS program funded through our EFS program
70% monthly lease payments are subsidized70% monthly lease payments are subsidized
Average amount financed per customer is Average amount financed per customer is $16 thousand $16 thousand
PAETEC will perform the billing and collecting function PAETEC will perform the billing and collecting function of the lease on the customer’s PAETEC invoice of the lease on the customer’s PAETEC invoice
Why does PAETEC offer this program?
Benefits to PAETECBenefits to PAETEC
Market DifferentiatorMarket Differentiator EFS helps set PAETEC apart from competitors
Customer RetentionCustomer Retention The program is designed to allow PAETEC to commit to
additional equipment / software and extend the term of the customer’s contract
Longer Contract TermLonger Contract Term With an extended contract term, the lease payment decreases.
It also allows PAETEC to share more of its profit in the form of a credit towards the customer’s monthly lease
The PAETEC Difference
National network presence
Broad product portfolio
Personalized solutions
Trusted business partner
Unmatched customer service