Package Delivery Solutions - Landmark Globallandmarkglobal.com/.../PackageDeliverySolutions1.pdf · Package Delivery Solutions . ... + Landmark (Parcel ADS) MSI (Mail ADS) ... •

Package Delivery Solutions

Our solution suite is built to enable your global commerce

Printed matter

Goods

Fulfillmentservices

Trade services

E-commercesolutions

Delivery services

Whi

ch s

ervi

ces

do w

e off

er?

Solutions can be combined/added on top of each other

Mercury State of the art IT platform which provides access to our full solution sheet

through a single, seamless integration.

Our portfolio consists of unique logistics and communications solutions

B2C Parcels

Marketing Mail

Press Distribution

BusinessMail

Fulfillmentservices

Tradeservices

E-commerce solutions

Our solution suite has been expanded

bpI solution suite(Mix postal/ADS) + MSI(Mail ADS)

+ Landmark (Parcel ADS)

MSI(Mail ADS) + bpI solution suite(mix postal/ADS)

+ Landmark (Parcel ADS)

Landmark (Parcel ADS) + MSI(Mail ADS)

bpI solution suite(Mix postal/ADS)

One combined newLandmark Global

portfolio suiteusing the best

solutions of each subsidiary

FUTURE TODAY

Our solutions to support e-commerceGlobal presence and strategically located close to our customers

Fulfilment Expertise and Technology to support inventory management globally

State of the art Technology that provides flexible routing and robust reporting

Inhouse customs expertise & consultancy services via LTS team e.g Duty draw back

Carrier neutral network utilizing the best partners across the globe

Cross border shipping via Atlas(D&T services + Payment services)

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We are strategically located, close to our customers

Los Angeles

Salt Lake City

SeattleCalgary

Chicago

SterlingBuffalo

Toronto

London

BrusselsGroningen

Sydney

Singapore

Hong Kong

Guangzhou

ShanghaiBeijing

Columbus

Las Vegas

Auckland

Our network is seamlessly connected

In the US / Canada, Landmark Global operates in 12 physical locations

Los Angeles (LAX) 30.000 ft2 15 FTE

Los Angeles (Mira Loma) 40.000 ft2 14 FTE

Salt Lake City (SLC) 32.000 ft2 16 FTE

Seattle (SEA) 5.600 ft2 6FTE

Calgary (YYC) 6.000 ft2 2 FTE

Chicago (ORD) 6.000 ft2 4 FTE

Sterling (IAD) 20.000 ft2 40 FTE

Buffalo (BUF) 30.000 ft2 23 FTE

Toronto (YYZ) 40.000 ft2 17 FTE

Las Vegas (LAS) 4.000 ft2 2 FTE Columbus (CMH)

25.000 ft2 30FTE

In the EU, Landmark Global operates in 4 physical locations

The Netherlands(Groningen) 100.000 ft2/10.000m2 50 FTE

Belgium (Brussels) 100.000 ft2/10.000m2 320 FTE

UK (Polar Park) 18.000 ft2/1.800 m2 9 FTE

UK (Heston) 30.000 ft2/ 3.000m2 91 FTE

In APAC, Landmark Global operates in 7 physical locations

Australia (Sydney - SYD) 8.500 ft2/850 m2 11 FTE

Singapore (SIN) 4.500 ft2/450 m2 7 FTE

Hong Kong (HKG) 17.000 ft2/1.700 m2 36 FTE

China (Guangzhou CAN) Three warehouse locations: total of 12.500 ft2 /1.250 m2 24 FTE

China (Shanghai SHA)8.000 ft2 /800 m2 11 FTE

China (Beijing - BJS) 1.000 ft2 /100 m2 3 FTE

New Zealand (Auckland AKL) 2.000ft2/ 200m2 2 FTE

Solutions fordelivering goods

Our delivery solutions for goods

MiniPak ScanMaxiPak Scan*

You are shipping goods internationallyand need a signature?

MiniPak

No

Scan at door?

Yes = prio

MiniPak (Sorted T&T)

Yes = prio

MiniPak SignMaxiPak Sign*

Weight 2kg ?Yes

Yes No

MaxiPak Scan*

Weight 2kg?

MaxiPak Sign*

No

For shipping to EU= MiniPak EU

(value of goods

MiniPak More than 200 destinations worldwide

Maximum weight per shipment: 2 kg

Eco/Prio transit times DDU solution

Size limit: length 60 cm and length + width + height 90 cm

Labels with bpost PPI Announcement on the online platform

Preparation of items: When unsorted: PGE formats in one bag When sorted: split by formats and country / zone of destination

Others: No Track & Trace No insurance

MiniPak Sorted T&T More than 200 destinations worldwide


Prio transit times DDU solution


Labels with bpost PPI and unique barcode Announcement, data upload and bag barcode generation on the

online platform

Preparation of items: Split by formats and country / zone of destination

(only for bag >3kg)

Others: Track & Trace on bag level

(to country of destination) No insurance

MiniPak EU From non-EU to 28 EU countries


Prio transit times Seamless postal clearance process (item value

MiniPak Scan

28 EU countries + 9 major overseas destinations*




Labels with unique barcode Announcement, data upload and labels generation on the online

platform or via M2M

Others: Track & Trace until drop in the mailbox of customer Optional coverage up to 30/item

*From non-EU destinations not all EU countries are available)

MiniPak Sign More than 200 destinations worldwide




Labels with bpost PPI and unique barcode Announcement, data upload, barcodes and labels generation on the

online platform

Others: Date stamped Proof of Deposit

Items delivererd with signature

Track & Trace (only when available) Insurance: coverage up to 30SDR/item +

postage fee

Destinations within Europe, Asia, North and South America

Maximum weight per shipment: 30 kg (can vary per country)

Delivery specifications are country specific: @home or @PUDO with at least one presentation and a scan at delivery

Size limit is specific per country

Label creation by yourself and data exchange via FTP Label creation & data exchange via webservices In other cases: label creation & data exchange on the online platform

Others: Insurance up to 50

MaxiPak Scan*

*Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customersPlease consult the country specific sales decks for more information on the specifications by country

A recap of our worldwide network with multiple delivery options (ex. EU)

Parcel Solutions DDU DDP

Ex - BE

Ex - NL* Ex - UK

All Non-EU MiniPak versions

Non-EU MaxiPak Sign destinations

MaxiPak Scan** destinations

All EU MiniPak version All EU MaxiPak Sign MaxiPak Scan** destinations

HKEU

N

on- E

U

* Only for MaxiPak Scan **Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers

AU

CA

HK

Non

- EU

RU

Free Trade Zone

High Treshold

PT DEESIT IE

AT GBFR FIGR

NL DK SEBR CL

NO US CA SG KR

AU NZRU CL

BR MX

MX

A worldwide network with multiple local delivery options is available (ex. Non-EU)Parcel Solutions DDU DDP

Ex. APACEx. US

All EU & Non-EU MiniPak versions*

All Non-EU MaxiPak Sign

destinations*

MaxiPak Scan** destinations

MiniPak EU MaxiPak Scan** destinations

EU

Non

- EU

* MiniPak Sign & MaxiPak Sign always via our EMC facility**Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers

AU

CA

HK

Non

- EU

RU

Free Trade Zone

High Treshold

EU

All EU 28 Excluding 3 countries not DDU

HR CY MT

PT DEESIT IE

AT GBFR FIGR

NL DK SE

NO US CA SG KR

AU NZRU CL

BR MX

HK

JP

BR CL MX

Tracked solution to more than 200 destinations worldwide


Prior transit times DDU solution with full Track & Trace Delivery @ home with signature

Size limit: length (max 150cm) + (2 x h) + (2 x w) < 300 cm

Label creation by yourself and data exchange via FTP Label creation & data exchange via webservices In other cases: label creation & data exchange via the online platform

Others Insurance up to 500 (EU)/ parcel or up to 100 (NON EU)/ parcel Additional insurance option up to 1.500

MaxiPak Sign*

Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers

Coverage of 18 EU countries


For medium to high-value parcels returns with full Track & Trace PO Box service

Size limit: length (max 150cm) + (2 x h) + (2 x w) < 300 cm

Production of labels on the online platform or through web service call

Others: Insurance up to 500 Full flexibility in forwarding back to you: daily, weekly,monthly

Easy Return +

Easy Return +

Coverage of 18 EU countries: Austria Belgium Czech Republic Estonia Finland France Germany Great Britain Greece Ireland Luxembourg Malta Netherlands Poland Portugal Slovakia Slovenia Spain

Using an extensive worldwide partner delivery network

Why we should be your partner for delivering goods

Delivery with competitive transit times

and this all at competitive prices

A variety of options for your un-deliverables & returns

Solutions for delivering paper

Our delivery solutions for paperYou are shipping paper internationally for a commercial purpose?

Signature at delivery?

No=administrative purpose

Direct Mkt Mail + ADS Mail (MSI)

Yes

No

Easy Response(DM response card)

Volumail Registered(Unsorted - Tracking if available)Tracking?

No Yes= prio

Volumail (Sorted T&T)

(Tracking to arrival in country of destination)

Yes= prio

Options

1 address? Yes/No

Delivery method at our facility? Sorted/Unsorted

Service Level? Eco/Prio

Volumail Mbag

Volumail Mbag

Registered

Volumail Easy

Volumail Sorted

Eco/Prio

VolumailUnsorted Eco/Prio

1 address? Yes/No Yes Yes No No No

Delivery method at our

wharehouse

Sorted/Unsorted

Sorted Sorted Unsorted Sorted Unsorted

Service Level Eco/Prio Eco/Prio Prio Eco/Prio Eco/Prio Eco/Prio

Franking Client/LG Client Client Client/LG Client Client/LG

Registered Yes/No No Yes No No No

VolumailAdditional products

Return services: ERS

Volumail More than 200 destinations worldwide


Eco/Prio transit times

PGE formats

Announcement on the online platform

Preparation of items: When unsorted: PGE formats in one bag When sorted: split by formats and country / zone of destination Use of M-bag for sending multiple items to the same addressee

Others: No Track & Trace No insurance Optional: franking by

our care

Volumail Easy: a solution for Belgian clients sending unsorted unfranked mail

Volumail Sorted T&T More than 200 destinations worldwide


Prio transit times

PGE formats

Announcement, data upload and bag barcode generation on the online platform

Preparation of items: Split by formats and country / zone of destination

(only for bag >3kg)

Others: Track & Trace on bag

level (to country of destination) No insurance

Volumail Registered More than 200 destinations worldwide


Prio transit times

PGE formats

Announcement, data upload and Registered barcodes / labels generation on the online platform

Preparation of items: Unsorted: all countries in one bag

Others: Date stamped Proof of Deposit Registered items delivererd with signature Track & Trace (only when available) Insurance: coverage up to 30SDR/item + postage fee

Coverage of 21 EU countries


No Track & Trace PO Box service


Production of labels on the online platform

Others: No insurance

Easy Return

Easy Return

Coverage of 21 EU countries: Belgium Czech Republic Denmark Estonia Finland France Germany Great Britain Greece Hungary Iceland Ireland Latvia Luxembourg Netherlands Norway Slovakia Slovenia Spain Sweden Switzerland

More than 200 destinations worldwide


Multiple drop-off locations

Identical and addressed items: letters, brochures, catalogues, CDs and DVDs without commercial value, samples,

Belgian Postage Paid or local Postage Paid stamp with local return address on envelope for a local look

Others: Minimum quantity vary per destination Re-expedition of undeliverables in M-bag (optional: per parcel / collection / destruction)

Direct Marketing Mail

More than 200 destinations worldwide

Letters up to 500 gr

Direct delivery to the address for Belgian clients Centralization in our international headquarters for non-Belgian clients

Free for the end-user You only pay for the responses you get

Layout instructions to be followed Production of labels by yourself or on the online platform

Easy Response

Mail is where it all started and remains a core competence

Why we should be your partner for delivering paper

Quality & premium performance standards

Different solutions for different clients and needs

We handle with care and ensure operational

excellence

Fulfillment Services

Your business is florishing but you have difficulties keeping up with demand

Should I enlarge my warehouse?

Should I open multiple regional warehouses?

What are the total upfront investments (buildings, people, technology, etc.)

What about International regulations?

Fiscal representation abroad?

Rely on Landmark Global to enable your international expansion:

We limit your upfront

investments

We offer all-in worldwide in region fulfillment service

We offer a transparent transactional model

We leverage our vast, qualitative delivery network to get your goods to your customers in the most cost-effective way, giving you a competitive advantage and enable you to compete with domestic players

By fulfillment services at Landmark Global, we mean

Pick & Pack Ship Storage Goods in

Receiving goods Processing ordersHandling returns

Orders in

Mercury

Our fulfillment centers are strategically located, close to your customers

Los Angeles [2x]

Seattle

Calgary

Oslo

Budapest

Toronto

Buffalo

London

Groningen

Sydney

Hong Kong

Guangzhou

Auckland

Salt LakeCity

By moving your inventory to one of our centers, you shorten your delivery time

Shipping from your domestic fulfillment center

Shipping from one of our regional fulfillment center

Your shipments will be longer on the way to your customers possibly being handled by multiple parties (increased loss/damage risk)

crossing multiple borders (increase risk being stuck at customs)

You live up to the delivery expectations which positively impact repeat sales and

peer recommendations

..and you also lower your cost base

costs

# orders

costs

# orders

Your orders grow as the related costs due to the necessary investments required to ensure

your expansion

You maintain your costs while focusing on your orders growth

In-house fulfillment

Landmark Global fulfillment solutions

All services connected and supported by one central platform: Mercury

All-in service supported by Mercury:

Easy integration with your ordering system Global orders management tool Kit SKUs management Lot / serial number control Real time global inventory Detailed reporting features Returns management incl. restock & refurbish Stock movements control Web-based, friendly interface, accessible from any computer, in any location

Delegating your order fulfillment to Landmark Global has many advantages

We freight your stock in bulk to one of our warehouses

We assist you in registration and importing of the goods

Mercury is integrated with your ordering system

We shorten your delivery time

We lower your delivery price

You increase your customer satisfaction

You show a global local footprint

You have your target market on another continent / in another country?

Landmark Trade ServicesLTS

Landmark Trade Services offers customs expertise & is present in key markets

LTS - US

LTS - AU

LTS - UK

3rd Party SG

3rd Party NO

LTS - NLLTS - BE

LTS - CA

3rd Party NZ

3rd Party CN

3rd Party HK

Landmark Trade Services offers multiple services to help grow your businessCustoms Clearance Import Export Transit B2B, B2C, C2C-solutions Postal Customs Clearance Refunds & Returns Solutions Support for New Lane Development Duty and Tax Optimization

Consultancy Classification Rulings Product Registration Fiscal Representation Trade Consulting Permits and Licensing Application Services

Why choose for our Landmark Trade Services?

Experienced Licensed Staff in all Locations

Industry Leading Customs Technologies and EDI Capabilities

One Global Customs & Consulting Partner

Providing Clients, Large and Small, Tailored Customs Solutions

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E-commerce Solutions

We extend our capabilities to allow D&T calculations and payment services

D&T calculationsAT check-out?

(DDP*)

D&T calculationsAFTER check-out?

(DAP/DDU*)

What do you need when shipping internationally (cross border)?

Customs Collect

Atlas

InternationalDelivery Services

Fulfillment Services

Currency risk, fraud detection and payment

services requested

Calculation

Fully tracked DDP solution with full landed cost for main destinations: EU,CA, NO, SG, HK, AU, NZ

Prior transit times Delivery @ home with minimum scan

150 local payment methods Variety of payment products all major credit cards, direct debits,

PayPal and other eWallets, and more with only one single integration

Guaranteed currency rate feeds, settle & reconcile in 13 currencies Extensive fraud screening

Label creation & data exchange via webservices

Atlas

Others: For details on this solution, please consult the dedicated sales deck of Atlas

Customs Collect - example Nasty Gal

Etailer branded email(LM sends on behalf of etailer)

During check-out only shipping costs are displayed (if applicable) and no duties & taxes are calculated

After check-out, the shopper will receive an email branded from the e-tailer to pay duties and taxes via an online website

Etailer branded website to pay D&T = our customs collect solution

Shopper pays duties & taxes via an online website after check-out

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The benefits for the client

No full system integration required

Easy and straightforward solution for the shopper to pay duties & taxes

Consistent branding & customer experience. The shopper does not know another party is involved to collect D&T. In the shoppers mind, this is all done by the merchant

Different online payment methods available on the D&T online tool

Dedicated customer service team to support the shopper in case of questions/concerns

Mercury

One single online platform: Mercury

Highlights USPs Web-based accessible from any computer in any

location without installing any software Hardware agnostic: multiple label printers

supported (4x6" (100x150mm) labels) Customer friendly interface Flexible & easy adaptable Speed of integration One single integration to access worldwide

networks Reporting features available

Clients can integrate via various ways Use web-services & API Upload via FTP Use our online Mercury tool

Manual entry Batch entry

Mercury is much more than a logistics tool

4. Reporting1. Create shipment data

6. Manage Fulfillment information

3. Detailed Tracking

information

Logistics

Logistics

2. Generate Labels

5. Consult invoices and

customer service

XXXXXXXXXXX

XXXXXXXXXXXXX

www.bpostinternational.com

We have changed our portfolio: MaxiPak vs ADS parcels

MaxiPak Scan

Tracked parcel solution with a scan up to 30kg

= previous ADS parcels with scan

MaxiPak Sign

Tracked parcel solution with signature up to 30kg

= MaxiPak (EMS/EPG flow)+ previous ADS parcels with a

signature

Why changed? Our working name ADS parcel is not customer friendly A name which is descriptive says what it is -> scan vs signature Totally aligned with our namings for our MiniPak solutions

Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers

0-2KG

Tracked Parcels

Solutions portfolio for goodsUntracked

ParcelsDoor Scan SignatureCountry Scan

MiniPak

MiniPak Scan

MiniPakSorted T&T

MiniPakEU*

MiniPakSign

0-30KG

MaxiPakScan**

MaxiPak Sign***

* Destination EU and value of goods

Which options of our solutions for delivering goods can be combined?

Options Tracking

Options POD Options Fulfillment

Options e-commerce

No Tracking Basic Tracking (Bag level)

Full Tracking (Item level)

Scan Signature Fulfillment Customer Service

Trade Services

Customs Collect

Atlas

Options Tracking

No Tracking - - - - - - -Basic Tracking - - - - - - -Full Tracking + + + + + + +

Options POD

Scan - - + + + + + +Signature - - + + + + + +

Options Fulfillment

Fulfillment - - + + + + +Customer Service - - + + + + +Trade Services - - + + + + +

Options e-commerce

Customs Collect - - + + + + + +Atlas - - + + + + + +

Our expertise and certifications as postal operator

Certificate* Description Why relevant for you?

ISO 9001 (quality)

ISO 9001:2008 specifies requirements for aquality management system where an organization Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements Aims to enhance customer satisfaction through the effective application of the system,

Quality focus

ISO 14001 (environment)

ISO 14001:2004 specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organization subscribes, and information about significant environmental aspects.

Environmental care

Received IPC's

Certificate of Excellence

The IPC Certification of Excellence is an independent process that encourages postal operators to strive for excellence. Certificates are awarded to qualifying offices of exchange.Assessments focus on the processing of international priority letter mail. The main criteria for assessment relate to: Organisation and resource management Quality management Interface relationships with international partners, carriers and handlers at both the offices of exchange and airmail units

We received IPC's Certificate of Excellence for the 4th time in a row which is quite unique.

IPC & UNEX ranking

bpost also heads the international environmental management ranking of IPC and our UNEX (mail) results are one of the best in the world

Quality Excellence

*Source:http://www.iso.org/iso/catalogue_detail?csnumber=46486http://www.ipc.be/en/Operational-services/Quality%20excellence/Certificates

ISO 9001 & 14001 certificates

IPCs Certificate of Excellence

Our expertise and certifications in the Canadian & US market

Certificate* Description Why relevant for you?

PIPPartners in Protection (PIP) is a cooperative program between private industry and the Canadian Border Service Agency (CBSA) aimed at enhancing border and trade chain security

Streamline and make border processes more efficient Lower the risk and pre-approved businesses recognized as trusted traders

FASTThe Free and Secure Trade (FAST) program is a commercial clearance program designed to ensure safety and security while expediting legitimate trade across theCanadaU.S.border. A joint initiative between the Canada Border Services Agency (CBSA) andU.S

Fewer delays which allow shorten transit times for importation into Canada

DOTAll imported vehicles must conform to the safety and bumper standards established by the Department of Transportation (DOT). A vehicle will not be permitted into the United States unless the specific requirements are presented to U.S. Customs.

Allow to run our own trailers with full control from pick-up to injection into Canada

IAC

An Indirect Air Carrier (IAC) Certificate means any person or entity within the United States not in possession of a Federal Aviation Administration air carrier operating certificate, that undertakes to engage indirectly in air transportation of property and uses for all or any part of such transportation the services of a passenger air carrier.

We adopt and carry out a security program that meets current TSA requirements. Increased security

*Source: PIP: http://www.cbsa-asfc.gc.ca/security-securite/pip-pep/menu-eng.htmleng.html FAST: http://www.cbsa-asfc.gc.ca/prog/fast-expres/menu- DOT: https://help.cbp.gov/app/answers/detail/a_id/218/~/requirements-for-importing-a-vehicle-%2F-vehicle-parts IAC: http://www.tsa.gov/stakeholders/programs-and-initiatives-1#Indirect Air carrier program

An overview of our EU Warehouse operation capabilitiesOur EU warehouses are strategically located, providing optimal service for the markets we operated in.

Brussels, BE: The central receiving depot for both mail and parcels, next to our

central airport, prepares shipments for delivery within the EU and rest of world.

Groningen, NL: This location is your gateway into central Europe. Specializing in fulfillment, our cliental is primarily direct selling companies. We offer next day delivery to the Netherlands and Germany with 2-3 day delivery to the rest of mainland Europe. Landmark Trade Services NL assists our clients with product/VAT registration along with support for doing business in Europe.

UK facilities: Conveniently located next to Heathrow airport, our two locations serve

as both cross dock and fulfillment facilities. Freight is received from the US and inducted into carrier networks. Landmark Trade Services UK provides in house customs clearance at this location.

The tools to be used by clients depends on their solutions for EU sales team clients

WAY FORWARD e-shipper

FUTURE Mercury

Mercury

Mail productse.g. Volumail, Volumail

Registered,

All packet & parcele.g. MiniPak, MaxiPak, ADS

parcels,

TODAY

All mail, packet & parcel products

e-shipper Intelligent Shipper& MercuryADS parcels

Documents

Package Delivery Solutions - Landmark Globallandmarkglobal.com/.../PackageDeliverySolutions1.pdf · Package Delivery Solutions . ... + Landmark (Parcel ADS) MSI (Mail ADS) ... •