Upload
erepublic
View
216
Download
0
Embed Size (px)
Citation preview
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
1/19
Measuring the Value of IT
Results WashingtonPacific Northwest Digital Government Summit
Wendy Korthuis-Smith, Ed.D.
Office of Governor Inslee
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
2/19
How do you measure the value of IT?Metrics, dashboards, scorecards?
Yes, and
Identify business priority
Engage with your customer to define value
Measure what matters Focus on continuous improvement and action
for significant value add
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
3/19
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
4/19
Developing and implementing a world-class performance management
and improvement system to achieve our vision, mission, and goals
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
5/19
Engage with the customer
Define Customer Value
How does IT support this work?
Actions
Strategies
LeadingIndicators
Outcome
Measures
Results
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
6/19
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
7/19
Measure what matters
insert pics
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
8/19
Measure what matters
Tax Portal Online Services Enrollment Self-Service
Open Data Decision Lens Business portal GIS
Project Dashboard First Net/One Net Technology Strategies
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
9/19
Center of Digital GovernmentDigital States Survey 2014http://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.html
http://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.htmlhttp://www.govtech.com/cdg/digital-states/Digital-States-Survey-2014-Results.html8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
10/19
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
11/19
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
12/19
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
13/19
Hazardous Marine
Debris
Pending Water
Rights Applications
Open Data
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
14/19
Improving
Objective What problem
are we tryingto solve?
Root causeanalysis
What arethe rootcauses oftheproblem?
Improvementplan
Specificstrategiesandmetrics
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
15/19
Improving
Washington Business One Stop
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
16/19
Reporting: Results Reviews
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
17/19
Reporting: Dashboards
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
18/19
Lean conference: Oct. 21-22 in Tacoma
Details and registration: www.results.wa.gov
8/11/2019 Pacific Northwest DGS presentation - Measuring the Value of IT - Wendy Korthuis-Smith
19/19
For more information
Wendy Korthuis-Smith, Ed.D.
Director of Results WashingtonOffice of Governor Inslee
www.results.wa.gov
mailto:[email protected]://www.results.wa.gov/http://www.results.wa.gov/mailto:[email protected]:[email protected]:[email protected]