Pablo E. Lopez95 Monroe St. Apt. 4Santa Clara, CA 95050408-791-9872 Pablo@kanrad.com

TECHNICAL SUPPORT / TRAINING/ CUSTOMER SERVICEI am a professional with experience in dynamic web-based communications environments. I have a strong initiativewith the ability to quickly learn new technologies and processes. Counted on to step into changing,fast paced projects and deliver results. My interest in anything I do within my career is to contribute to the overall objective that leads an organization to remain successful within their respective marketplace.

SYSTEM SKILLSExperience in the last 10 years performing jobs that required multitasking in System Administration, cloud computing, Microsoft SQL, Product Management, CRMs, APIs, Linux, embedded systems, as well as mobile & medical devices. Im Proficient in gaining understanding of applications including medical/caregiving apps, go-to-meeting/Citrix, and social media apps. I am also skilled in high & low level software education. A customer oriented worker experienced in different levels of Technical, Customer, and Sales Support. Excellent problem resolution skills, I am a quick learner, and a TEAM player.

2010-Present Kanrad TechnologiesProvide top of the line software education and support for well over 250 accounts spanning across N. America (including Alaska, Canada, & Puerto Rico) using our intricate Private Duty web-based Software solution & mobile apps especially designed and created for Private-Duty homecare companies. I manage, train (online & in-person), hundreds of accounts, correspond with Corporate Execs. & branch owners around the clock answering questions and providing solutions. I believe in a responsive and collaborative approach and my long-standing relationships with our clients bear testimony to my commitment to customer satisfaction. Ive increased customer retention by 100% and cut down on calls and case over flow. I am the GO TO GUY for Training & questions to streamline customer processes at Kantime.

2008-2009Health Hero Network/BOSCH Corp.Support telemedicine hardware device and its software applications (Health Buddy 1,2, & 3). Provided first and second line technical support for initial beta, reference, and commercial customers. Receive and return phone calls and email communications from external customers, solving customer problems and answering questions regarding use of products from patients, nurses & physicians all across the country & The Netherlands. Deal with an unusual amount of databases & security policies for the Veterans Association as well as other commercial clients.2007-2007 WebEx Communicatons/CiscoDemo & Webinar production specialist in fast paced global corporate marketing environment. Proficient in multiple WebEx web conferencing applications, Hosted & presented on line demonstrations for WebEx Meeting applications. I also produced on line events for the American Marketing Association, Cisco, and (ARF) Advertising Week in New York City. Along with producing/hosting webinars I set up on line video & audio recording, prepared PPT slides, emailed reminders & joining instructions, posted event information & recordings of event to the WebEx admin site. 2006-2007CyberSourceTechnical Support engineer for services and software designed to automate the commerce transaction process in multi-sales channel environments. Worked with Small Business customers testing and kick starting on-line payment processing for their websites with energetic and quick efficiency. Trouble shot payment processing sites using .html, ASP, PERL, linux & PHP scripting. 2005-2006FriendFinder Inc.Provided technical support to over 40 websites ran by the Friend Finder Corporation. That included tens of millions of members. Took over 70 calls and answered over 100 emails per. day.2004-2005 iRiver AmericaWe provided customer and technical support for the growing and ever changing products of the on line music Industry. Ive worked with a diverse range of customer interests allowing me to expand upon my knowledge of the vast features of our products. I also provided our Pre-Sales team with Improvement and Enhancement recommendations based upon our customers desired needs and use of our products. Other aspects of my position include: email support; handling of RMA's for warranty claims as well as possessing knowledge of our ordering process to adequately assist customers with placing orders.2000-2004 Santa Clara UniversityData Processor:Processed incoming applications, high school transcripts, college transcripts, letters of recommendation, international mail, & various fees. Entered vast amounts of data into People Soft dealing with over 8000 students & prospective students per year or per cycle, & thats not including International & Non Matriculating Students. Monitored flow of incoming & out going mail, workflow, data processing systems, & the ever-changing operation standards, procedures, & applications, generated and proofread letters of decision for applicants. I delegated tasks to student workers. Completed projects and met established deadlines. I directed customer service calls and heavy email with students, parents, numerous departments on campus, co-workers, high school and college counselors, teachers, and principals from all over the world. I received continuous system training to better my knowledge of People Soft systems and emerging technology. Stayed flexible to change implemented during our crunch periods. Education6 months of Data Systems courses1 years of San Jose City College2 years of Morehouse College in Atlanta, GA.

References available upon request