PA2 ISO Standards for TVET - Cdr Rodriques

8/10/2019 PA2 ISO Standards for TVET - Cdr Rodriques

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ISO STANDARDS FOR TECHNICAL VOCATIONAL EDUCATION & TRAINING

B Y

C D R . M I C H A E L L . R O D R I G U E Z

I S O A U D I T O R , T R A I N E R & F A C I L I T A T O R

Technical Vocational

Education and Trainingand

Human Capacity Development

(HCD) in the Caribbean

March 7, 2012



What is ISO?

ISO is the short form for International StandardsOrganization

The name “ISO”, is derived from the Greek wordisos which means Equal

The organization was founded in 1946

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Who is ISO?

The world's largest developer and publisherof International Standards.

ISO is a network of the National Standards

Institutes of 161 countries,

One member per country, e.g. the BSJ

A Central Secretariat in Geneva, Switzerland, that

coordinates the system

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Why Standards Matter 4

Standards ensure desirable characteristics ofproducts and services such as quality,environmental friendliness, safety, reliability,

efficiency and interchange ability - and at aneconomical cost.

Standards make an enormous and positivecontribution to most aspects of our lives.

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Why Standards Matter 5

When products and services meet our expectations– Its taken for granted

When standards are absent, we soon notice.

When products, services, systems, machinery anddevices work well and safely, it is often becausethey meet standards.

The organization responsible is the ISO

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What Standards Do 6

Make the development, manufacturing and supplyof products and services more efficient, saferand cleaner

facilitate trade between countries and make itfairer

Share technological advances and good

management practice disseminate innovation

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What Standards Do 7

Safeguard consumers, and users in general, ofproducts and services

Make life simpler by providing solutions to

common problems

Provide governments with a technical base forhealth, safety, education and

environmental legislation, and for conformityassessment

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Who Benefits from Standards?8

ISO standards provide technological,economic and societal benefits.

Businesses - the widespread adoption of

International Standards means that suppliers candevelop and offer products and services meetingspecifications that have wide internationalacceptance in their sectors.

Therefore, businesses using InternationalStandards can compete on many moremarkets around the world.

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Innovators of new technologies -International Standards on aspects liketerminology, compatibility and safety, speed up the

dissemination of innovations and theirdevelopment into manufacturability andmarketable products.

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Customers - the worldwide compatibility oftechnology which is achieved when products andservices are based on International Standards gives

them a broad choice of offers. Customers also benefit from the effects of

competition among suppliers.

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Governments - International Standards providethe technological and scientific bases underpinninghealth, safety, education and environmental

legislation. Trade officials - International Standards create

"a level playing field" for all competitors inthose markets.

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Developing countries - International Standardsthat represent an international consensus on thestate of the art are an important source of

technological know-how . International Standards is a basis for making the

right decisions when investing scarce resources

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The planet we inhabit –

International Standards on air, water and soil quality, on

emissions of gases andradiation and environmentalaspects of products cancontribute to efforts to

preserve theenvironment.

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Scope of ISO

ISO has more than 19,000 InternationalStandards and other types of documents in itscurrent portfolio.

ISO's work programme ranges from standards for

traditional activities, such as agriculture,construction and technical education, throughmechanical engineering, manufacturing anddistribution, to transport, medical devices,

information and communication technologies, andto standards for good management practiceand for services.

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ISO Management Standards for the Technical Vocational Education & Training Sector

ISO 9001:2008 – Specifies activities that need to beconsidered during implementation of the QualityManagement System. The requirements are applicable to allorganizations.

ISO 14001:2004 – Environmental Management System

ISO 10015:1999 – Quality management guidelines fortraining: Identify and analyze training needs, design and planthe training, provide for the training, evaluate training

outcomes, monitor and improve the training process.

Guidelines IWA 2:2007 – Guidelines for applying ISO 9001 ineducational organizations: written by education experts foreducational professionals

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ISO Management Standards for the Technical Vocational Education & Training Sector

ISO/IEC 19796-1:2005- Information technology -eLearning, education and training

ISO/IEC 17024:2003 - Conformity assessment -Designed

to harmonize the personnel certification process anddescribes competency as: ”The demonstrated ability toapply knowledge, skills and attributes

ISO 29990:2010 - provide a generic model for qualityprofessional practice and performance, and a commonreference for learning service providers (LSPs) and theirclients in the design, development and delivery of non-formal education, training and development - TVET

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What is a Management System?

“…a collection of resources comprising capital,people, processes and procedures that a customer‟srequirements for quality are met by theorganization supplying the product or services

involved”

A system of Management which ensures thatPlanning is carried out such that all Staff know

what is Expected of them and how to achieveSpecified results

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Activities Addressed by a ManagementSystem

It make the management of quality orenvironmental issues visible to employees,stakeholders and management

It make the Stakeholders requirements visible

to all concerned, thereby ensuring that they areunderstood and agreed to by all interested parties

It make the process through which stakeholders will be fulfilled visible to employees, management

and stakeholders

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Why ISO Standards for TVET

It proves the “quality ” of programmes and theinstitution with the seal of international approval

Manage quality in a language that students, parents,

society, business and industry can understand Add structure to the management system

Managements response to teacher „s quality efforts – achieving national skills standards

Will guide teaching, learning in a convenient,predictable and generally acceptable environment

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Why ISO Standards for TVET

Establish a driver to continuously improve thequality of the system – a sustaining initiative

Creating ownership by empowering

Demonstrating “value” from the system

Getting the edge over other institutions with aninternational recognition

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Why ISO Standards for TVET?

Provide a degree of operational formality withinthe institution

Provide a framework for fact based decisions

Auditable – internally and externally

Tools for tangible institutional benefits

Provide customer / stakeholder confidence

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ISO Standards for TVET

Applying ISO Standards as a business tool in theinstitution‟s management systems

ISO 9001:2008 – Quality Management Systems(QMS) – Customer based

ISO 14001:2004 – Environmental Management

Systems (EMS) – Includes all interested parties

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ISO 9001 and ISO 140001 are "genericmanagement system standards". "Generic"means that the same standard can be applied to

any type of organization, large or small, whateverits product or service, in any sector of activity, and

whether it is a business enterprise, a publicadministration, a educational institution or a

government department.

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What is a Quality Management System?

System that establish a quality policy andquality objectives and processes to achievethose objectives

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What is Quality?

Degree or standard of excellence

High standard – quality of one‟s work

How good or bad something is – Air quality Very good – Quality clothing at affordable prices

“The ability to which a set of inherentcharacteristics of a product/service, system, or

process to fulfil the requirements of customers andother interested parties” (2.1.1)

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What is ISO 9001:2008?

Quality Management System Standard

Management Tool

Foundation for growth Structured, disciplined approach for managing

quality

Flexible

Catalyst for continuous improvement

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Why ISO 9001:2008?

Minimum acceptable standards for quality

Quality of deliverables are clearly established

Enforcing the objectives within the framework forgrowth and development

Vision

Establishment of world class systems

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Why ISO 9001:2008?

Quality is not confined to a physical product

Corporate social responsibility

Development and modernization of programmes

Boost efficiency of the service

Bridges the gap between customers’ expectation and the quality of service delivered

Continual improvement through a correctiveand preventative action process

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What ISO 9001:2008 is NOT

Not a Product or Service standard

Not specific to industry type or size

Not a Cure all Not the journey‟s end

Not a straight jacket

Not Bureaucratic

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The PDCA Chart

PLAN Document

DO Implement

CHECK Audit

ACT

Fix

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Requirements of ISO 9001:2008

Management Responsibility & Commitment

Resource Management

Product/Service Realization Measurement, Analysis and Improvement

Document what you do,

Do what you document

Prove it

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General Requirements

Policy

Operations Manual

Procedures

Work Instructions

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Key Aspects of Quality in TVET Processes

Must be customer centered:

Quality policy

Responsibility, Authority and Communication

Resources provision and management

Competent human resources

Infrastructure and working environment

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Key Aspects of Quality in TVET Processes

Product planning and realization

Design and development

Purchasing process

Control of follow-up and measuring devises

Customer satisfaction

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Phases of ISO Implementation

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http://www.quality-one.com/services/iso.php



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Benefits

Decrease in wasted time, materials and efforts

Inculcating values of excellence and best practices

Establish Leadership role within Institution Increased recognition by local, regional &

international partners

Ability to maintain standards of quality and

excellence

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Benefits

Growth in customer satisfaction

Improved communications

Institutionalize a culture of excellence Performance evaluation (continuous improvement)

Increase moral (empowerment)

Reduction of conflicts

Transformation ( reactive to proactive)

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Benefits

Provides clarity in role and responsibility ofstudents, faculty and staff

Increased effectiveness & efficiency of operations

Reduced costs of waste, rework, avoidabledowntime, corrective & preventive action can beaccomplished in a systematic manner

Customer confidence Consistency in actions

Employee involvement

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TVET Quality Management System

Places an increased emphasis on the role of topmanagement

Considers the regulatory and statutory requirements

of your quality management system Establishment of measurable quality objectives

throughout the organization

Attention given to establishing, tracking and

updating quality objectives Internal quality auditing allows each faculty and

staff member to raise and resolve practical problems

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TVET Quality Management System

Places an emphasis on resource management

Human resources, infrastructure and the workenvironment

Determine the effectiveness of training requirements Places an increase on measurement and data

analysis related to the effectiveness of your QualityManagement System and fosters an environment forcontinuous improvement

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Conclusion

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The requirements of ISO QMS Standard provide anoverall, measurable framework for quality efforts,

which can be used by any education and trainingorganisation.

Experience so far indicates that an ISO qualitysystem contributes to improved customer service,high levels of quality assurance and active

continuous improvement of learning



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THE END

THANK YOU FOR YOURPARTICIPATION

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Good things need to be Planned

– Don’t allow Bad things to justhappen

Documents

PA2 ISO Standards for TVET - Cdr Rodriques