P 3 D E S I G N I N G F O R T H E F U T U R E H A R L E Y W A L L A C E & A S H L E Y T R U O N G

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Welcome to the EIA

The Edmonton International Airport is currently Canada’s fastest growing major airport, providing non-stop connections to over 60 Canadian, US and international destinations.

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

More flights to more places

Driving our region’s economic prosperity through aviation and commercial development

10 million annual enplaned and deplaned passengers by 2020

ProspectsVISION

MISSION

GOAL

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Strategic Themes

GROW THE BUSINESS

OPERATIONAL EXCELLENCE

PASSENGER EXPERIENCE

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

PROBLEM

How can the EIA improve the passengers’ waiting experience?How can a public space function for users with different needs?What makes a space conducive to productivity?

STATEMENT

The EIA does not currently address the passenger experience regarding productivity within a public space

GUIDING QUESTIONS

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Passenger Growth

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Passenger Distribution

61TOTAL NON-STOPDESTINATIONS

7,697,995passengers in 2013

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Invest in initiatives that will enhance the overall passengers’ experience and provide a more consistent level of service

Create a traveller’s first and last impression of a new city like Edmonton

Differentiate EIA from other travel options by creating preference and affinity

SATISFACTION

IMPRESSION

PREFERENCE

4.31 out of 5OVERALL PASSENGER SATISFACTION

Passenger Experience

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

“Adding a local flavour to the airport experience is a response to changing lifestyles in which we mix cultures, leisure and shopping with our search for meaning, surprise and stories.” Airport Trends

“Besides being a high-traffic location that handles passenger flows with a great shopping centre attached, airports are evolving into meaningful destinations themselves – an urban place where technology, culture, work, leisure and people connect.” Airport Trends

Being Spaces

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Anticipated Workplace Changes for 2015

Collaborative space in proportion to individual space

Provide employees work-at-home options

Technology provided to facilitate group work on-site

Increase

Stay the Same

Decrease

83%

55%

69%

44%

87%

48%

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Workspace Trends

32%of Facil

Accessto software and technology

Average % of Generational Considerations

Flexibleworkplacelayout

Ability to workanywhere inside oroutside the facility

32%of Global Facilities Managementemployees would be consideredmobile workers (less than 50% time in the workplace)

60%working from home

58%working from remote workplaces owned bythe company

55%working from workstationsshared across shifts

78%of Global Facilities Managementprofessionals indicate that design considerations are made to addressdifferent generations in the workplace

91%of Global Facilities Managementprofessionals indicate that efforts are made to create spaces that help improveemployee engagement

GENERATIONSENGAGEMENTMOBILE WORKERS

Top ways to design spaces for employee engagement

74% Creating a sense of community and belonging

57% Supporting diverse work needs and preferences

44% Caring for the whole person and health positive needs of an individual

70%91%

59%67%

43%70%

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Passenger Profiles

Experienced passenger; familiar with air travel Needs to be productive, mobile workspace, stay connected

Productive, school work, learning curve

Entertainment, educational, attention spans?

FREQUENT FLYERS

YOUNG ADULTS

CHILDREN

FREQUENT FLYERS

YOUNG ADULTS

CHILDREN

Experienced passengers are familiar with managing the travel process and are highly receptive to improving productivity

Whether traveling for business or leisure, young adults are eager to learn about and explore their new destinations

Children enjoy the opportunity to explore in an airport, as it offers a welcome change from the restrictive conditions of the airplane

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

WELCOME TO OUR

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

DOMESTIC-INTERNATIONAL DEPARTURES

Departures Level 2

70&72 66&68

DOMESTIC-INTERNATIONAL DEPARTURES

INTERSTITIAL CORRIDOR

US CUSTOMS & BORDERPROTECTION

66-74

54-6062&64

49A–J

1–48

50&52

SECURITY

CENTRAL HALL

CENTRAL HALL

SOUTH CHECK-IN

NORTH CHECK-IN

33

FOOD SERVICES

30 29 28

27

26

25

DOMESTIC-INTERNATIONAL DEPARTURESDepartures Level 2

CENTRAL HALL

SECURITY

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X TE I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Digital Resource Platform

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

BooksBOOK BOOKS

DIGITAL RESOURCES

MAGAZINES & NEWS

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Part of our relationship with the community includes profiling all the great things our region has to offer.”

EIA 2013 Annual Report

What’s Next?

“

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Hello, Edmonton Public Library!

EPL is the gathering place for people and ideas, enabling a lifetime of learning engagement and possibility for every Edmontonian

STRATEGIC GOALS

Evolve their digital environment Catalyze learning, discovering and creatingPromote EPL content in new places

VISION

E I A P R O S P E C T S P R O B L E M R E S E A R C H O P P O R T U N I T I E S PA S S E N G E R S S O L U T I O N W H AT ’ S N E X T

Welcome to the EIA

The Edmonton International Airport is currently Canada’s fastest growing major airport, providing non-stop connections to over 60 Canadian, US and international destinations.

Bibliography

Assies, Hildegard. “Airports evolve from ‘spaces of flow’ to destinations that connect people and places.” airporttrends.com. N.p., 2014. Web. 23 Nov. 2014. <http://www.airporttrends.com/2014/03/airport-evolution/>.

Edmonton International Airport. “Our capital city is emerging as an incred-ible place for young people.” Edmonton International Airport. N.p., 2014. Web. 23 Nov. 2014. <http://flyeia.com/coming-and-going/visit-edmonton/edmonton-incredible-place-young-people>.

Edmonton International Airport. Master Plan 2010 – 2035 Executive Sum-mary. Rep. Edmonton International Airport, 2010. Web. 23 Nov. 2014. <http://flyeia.com/sites/default/files/Files/Reports%20and%20Publica-tions/eia_masterplan_2010-2035_executivesummary.pdf>.

Edmonton International Airport. 2013 Annual Report. Rep. Edmonton International Airport, 2013. Web. 23 Nov. 2014. http://flyeia.com/sites/de-fault/files/Files/Reports%20and%20Publications/eia-2013annualreport.pdf

Edmonton International Airport. Strategic Plan 2014 – 2020. Rep. Edmon-ton International Airport, 2014. Web. 23 Nov. 2014. <http://corporate.flyeia.com/sites/default/files/Files/Reports%20and%20Publications/pub-lic_strat_plan_web_3.pdf>

Edmonton Public Library. EPL Mission, Vision and Strategic Goals 2014-2018. Rep. EPL, 2 Apr. 2013. Web. 23 Nov. 2014. <http://www.epl.ca/sites/default/files/Marketing/epl_mission_vision_and_strategic_goals_2014-2018_final.pdf>.

Images gathered from the EIA Annual Report 2013 and from Herman Mill-er product catalogues and public resourses.

http://www.hermanmiller.com/content/dam/hermanmiller/documents/edu-cation/Education_catalog.pdf