Overview of Six Sigma

PAIN, URGENCY, SURVIVALCOSTS OUTGROWTHTRANSFORM THE ORGANIZATIONCHANGE THE WORLD6 SIGMA AS ASTATISTICAL TOOL6 SIGMA AS APHILOSOPHY6 SIGMA ASA PROCESSOverview of Six Sigma1Overview of Six SigmaIt is a PhilosophyAnything less than ideal is an opportunity for improvementDefects costs moneyUnderstanding processes and improving them is the most efficient way to achieve lasting results

It is a ProcessTo achieve this level of performance you need to: Define, Measure, Analyse, Improve and Control

It is Statistics6 Sigma processes will produce less than 3.4 defects per million opportunities

2Philosophy

Know Whats Important to the Customer (CTQ)Reduce Defects (DPMO) Center Around Target (Mean) Reduce Variation (Standard Deviation)

3Critical ElementsGenuine Focus on the CustomerData and Fact Driven ManagementProcess FocusProactive managementBoundary-less CollaborationDrive for Perfection; Tolerance for failure

4Data Driven DecisionYDependentOutputEffectSymptomMonitorX1 . . . XnIndependentInput-ProcessCauseProblemControlf(X)Y=The focus of Six sigma is to identify and control Xs5Two ProcessesDefineMeasureAnalyzeImproveControlDefineMeasureAnalyzeDesignVerifyDMAICDMADVExisting ProcessesNew ProcessesDFSS6