1

Overview of Proposed MEMD Measure: Smart Energy Web Portal with

Encouragement Reports

Joe Forcillo, Mary Austin and Jim Heiss, Consumers Energy Jill Steiner, Cadmus

April 19, 2016

2 2 Agenda

• Introductions • Smart Meter Deployment Status • Overview of Web Portal and Portal Encouragement

Reports Measure • Brief Demonstration of the Customer Experience • Cadmus Evaluation of Savings • Q&A

3 3 Smart Energy Meter Deployment

Over 1.5 Smart Meters will be deployed by end of 2017 As of April 10, 1 Million Smart Meters Deployed

• 896K to Electric Residential and Small Business Customers

• Green and Blue areas of map reflect 2016 and 2017 deployment

4 4 Overview: Measure & Customer Experience

Installation of a Smart Meter

Education and Encouragement

Engagement with the Smart Energy Portal

5 5 Portal Encouragement Report

Report

Scheduled Encouragement Reports • Welcome report after meter

install • Follow-up report 6-8 weeks later Ad Hoc Encouragement Reports • On demand/customer request • When customers meet specific

thresholds or parameters based use and cost

6 6

• Encouragement Report Contents (Residential) • Illustration of customer hourly usage for a typical day • Daily consumption and average temperature • Comparison of the customer usage to peers – average and

efficient homes • Customized energy savings tips • How to access the Smart Energy Portal

Details of the Encouragement Report

7 7

Energy Use Details – Interval Web Portal

My Report - Web Portal

Alert - Your Bill Might Increase

8 8

Energy Use Details – Interval Web Portal

Energy Use Details – Compare Use

9 9

Energy Use Details – Interval Web Portal

Energy Use Details – Cost by Time

10 10 How to Save

11 11 How are customers saving energy?

“Detailed information (by the hour) helped figure out what in my house was using so much energy.” “I like the ability to compare expenses day to day, or month to month. I also really like the feature that shows the amount of energy usage by hour.” “It helps to track energy use so I can try to determine where our household can get better.” “I like to know how I stack up against the general or similar homes. Such as, if the average electric consumption is $80, I have something to compare my efforts to.”

12 12

• Randomized Control Group Design

Evaluation of Savings

Homes with AMI

Homes with AMI

Randomize

Treatment Group

Control Group

kWh

kWh

kWh kWh

Projected Energy Savings

Prior to education and encouragement, treatment and control groups use energy similarly.

Educ

atio

n an

d En

cour

agem

ent

13 13 Portal Encouragement Deployment

0

5,000

10,000

15,000

20,000

25,000

30,000

7/1/

2013

8/1/

2013

9/1/

2013

10/1

/201

311

/1/2

013

12/1

/201

31/

1/20

142/

1/20

143/

1/20

144/

1/20

145/

1/20

146/

1/20

147/

1/20

148/

1/20

149/

1/20

1410

/1/2

014

11/1

/201

412

/1/2

014

1/1/

2015

2/1/

2015

3/1/

2015

4/1/

2015

5/1/

2015

6/1/

2015

7/1/

2015

Num

ber o

f Cus

tom

ers

Treatment Control

14 14

• Savings Estimate Similar to other behavioral savings programs, proposed

deemed savings are calculated as a percentage of baseline consumption

Claimed savings = Deemed savings percentage * Control group usage

Evaluation of Savings

Control Customer Post-Usage (kWh)

Savings per Customer (kWh)* Savings

Percentage Daily Annualized Daily Annualized 21.8 7,973 0.20 73.4 0.92%

15 15

Smart Energy Web Portal - Energy Use Details

16 16 Appendix

1. Following slides for use if time permits

17 17

Energy Use Details – Interval Web Portal

My Report – Current Energy Use

18 18

Energy Use Details – Interval Web Portal

My Report – Compare Use to Other Homes

19 19

My Bill - Web Portal

20 20

My Bill – Compare Costs

21 21

Energy Use Details – Interval Web Portal

Energy Use Details – Compare Costs

22 22 Environment

23 23 Green Button Download

Hour by Hour print of electric use