Overview of Emergency

Backup Dependent Care

and WorkLife4You

U.S. DEPARTMENT OF STATE

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Emergency Backup Dependent Care

• Provides quality temporary care when regular care is disrupted due to:

‒ School holidays and closures

‒ Caregiver vacation or illness

‒ Mildly ill child or elder parent illness

‒ Business travel

• Coverage for children (infants to teens), including mildly ill, and adults

• 24/7 access to specialists to arrange care in advance or at the last minute

• Low employee co-pay of $10 a day for up to 5 days of care per dependent

• Flexible placement options

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Flexible Placement Options

• Use one of the thousands of nationwide licensed child care centers and in-home care agencies in our network and pay the specialist a $10 co-pay per covered family member

• Choose an out of network licensed child care center or in-home

agency that you are most comfortable with and we will reimburse

you for the cost of care minus the $10 co-pay

• Use a trusted friend or family member and we’ll reimburse you up

to a daily limit.

Posted Overseas? We can help!

• For a family member in the U.S.: Use any of the backup care

options

• For a family member with you overseas: We’ll reimburse you for

the cost of care (up to $100 per day) if you use friends or family

members or use a child care center overseas

You choose what best meets your needs:

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Credentialed Network Providers

• Meet their state’s licensing

requirements

• Hold appropriate levels

of insurance

• Agree to reference

screenings and background

checks

• Uphold our continuous quality

monitoring standards

• Undergo an annual compliance

check

We contract with trusted brand-name providers

nationwide. All providers in our network must:

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How it Works

• Explain the program in detail

• Review suitable backup care options

• Schedule care with the provider

• Confirm placement with you and

collect co-pay or provide

reimbursement forms

• Provide coaching to ease transition

to a new care provider

• Follow-up to ensure successful

placement and your

satisfaction

You can schedule care up to 30 days in advance or call

at the last minute — a single call anytime 24/7 and a

specialist will:

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Program Overview

• Child Care & Parenting

• Senior Care & Aging

• Education & Career Development

• Health & Wellness

• Other Everyday Needs

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WorkLife Specialists

Bachelor’s and Master’s Level specialists are available 24/7 to:

• Assess needs and provide expert guidance using a holistic approach

• Provide confirmed referrals to providers anywhere nationwide that meet each person’s unique needs (budget, location, availability)

• Send helpful educational information

• Follow-up until all needs are met

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Child Care & Parenting

24/7 assistance with:

• Adoption

• Prenatal Care

• Child Care Options

• Parenting (infants to teens)

• Special Needs

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Senior Care & Aging

24/7 assistance with:

• Caregiving Support

• Senior Care Options

• Community Services

• Insurance

• Plus free in-person elder care

assessment from a qualified

Professional Care Manager

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Education & Career Development

24/7 assistance with:

• Pre-K through Graduate School

• Financial Aid and Scholarships

• Tutoring and Academic Enrichment

• Professional Development

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Health & Wellness

24/7 assistance with:

• Gyms and Fitness Programs

• Nutrition

• Stress Management

• Safety

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Other Everyday Needs

24/7 assistance with:

• Home & Automotive

• Relocation

• Pet Care

• Consumer Information

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WorkLife4You Kits

• Designed to assist with specific

life events and common

caregiving challenges

• Developed through extensive

research and customer feedback

• Offered at no cost to you

(Kit Shown: Prenatal)

Prenatal | Child Safety | College | Adult Care | Be Well

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WorkLife4You Website

• Request backup care via simple

online form

• Support and info for life

events…new baby, aging loved

one, etc.

• Search for providers nationwide

• Participate in webinars and

expert-moderated live talks

• Access tips, checklists,

interactive tools, and in-depth

articles

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Confidential

assistance 24

hours a day, 7

days a week

By phone (866) 552-4748

(800) 873-1322 | TTY

Via the web WorkLife4You.com