Overview - Learning · file:////Ds01/spps/90_Bearbeitung/help/en/lernen/01_grundlagen/01_tut_02_02_installation_en.html[24.01.2017 09:56:00] After login in XENTRY Portal, SPPS is

Overview – Learning

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Overview - Learning

Additional information on the SPPS application and on the SPPS workflow is provided on the "Learning" tab.

Online tutorial — Basics Contents:

What is SPPS and what is SPPS used for?Who uses SPPS?What are the most important SPPS use cases?Why can one also access SPPS via the XENTRY portal?What limits are there for using SPPS?How is SPPS installed?How are you granted access to SPPS?How do you get information on SPPS, e.g. for support?

Online tutorial — Processes

Contents:What does the process chain for SPPS look like?Which other systems are involved directly or indirectly in the SPPS process chain?What is the package data made up of?What are the package prices made up of?For which systems are SPPS packages required?Which user roles are there in SPPS?What are the most important tasks of the MPC?What are the most important tasks of the DPM?Which updates are there for SPPS?Why is it important to update SPPS?

Online tutorial — First steps in SPPS

Contents:How is the user interface designed?Which basic functions are there?How can I search for specific packages?How does package filtering work?Learning unit: Accepting and releasing packages

Online tutorial — Updates

Contents:What types of updates are there?How often are updates carried out?How is package data transferred to SPPS?Learning unit: Importing package descriptionsWhat steps are required after a package update?What needs to be observed during an update in terms of localization?How do you get a part price file and what is the part price file made up of?How is part price data transferred to SPPS?Learning unit: Importing a part price fileWhat effects does an update of package and part price data have on your own adjustments?

Online tutorial — Import/export

Contents:What data can be imported?What data can be exported?

Overview – Learning

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What is an import for?What is an export for?Which reasons may there be for a faulty import?Learning unit: Importing/exporting package dataLearning unit: Importing/exporting package descriptionsLearning unit: Importing part price data

Online tutorial — Packages

Contents:Why do packages need to be accepted?How are white packages handled?What is a part replacement for?How can you create your own packages or modify existing packages?How can specific national guidelines be implemented in SPPS?Learning unit: Creating a new packageLearning unit: Adjusting a packageWhen must packages be released?What function does a group have?Learning unit: Creating and editing a package group

Online tutorial — Calculation

Contents:Why does a price need to be recalculated?Which specific national default settings are there?How is a package calculated?How is a group calculated?Which types of calculation are there?Learning unit: Creating a target price calculationLearning unit: Creating a signal price formationLearning unit: Creating a markup and a discount calculationLearning unit: Creating a mixed calculation

SPPS Online Tutorial — Basics

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Welcome to the "SPPS Online Tutorial — Basics".This tutorial covers basic information about the SPPS application. Chapter 1: General information Chapter 2: Technical Requirements and User Support

Using the icon in the navigation bar, you can navigate through the tutorial, page by page.To complete the tutorial in full, all chapters with all pages must be displayed one after the other.

Tutorial completion time:It takes around 15 minutes to complete the tutorial with all its chapters.

Requirements for the tutorial:To complete the tutorial effectively, the learner must have met the following requirements:

no special requirements

The examples shown in the tutorial are used to explain the software's functions and are notcomplete in terms of content.

Operating the tutorial:The tutorial is operated using the icons in the navigation bar.

Displays the homepage.

Displays the table of contents.

Displays the next page in the tutorial.

Displays the previous page in the tutorial.


Homepage


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In Chapter 1, you will learn:what SPPS is and what the application is needed for.what target groups use SPPS.what the most important use cases of SPPS and its limits are.why SPPS has been integrated into XENTRY Portal.

1.1 What is SPPS? 1.2 Who uses SPPS? 1.3 The most important use cases of SPPS 1.4 Limits for using SPPS 1.5 Why has SPPS been integrated into XENTRY Portal as well?


1. General information


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SPPS stands for Service Package Pricing System and is a program for calculating and communicating fixed price offers(service packages). The service packages consist both of parts as well as of jobs and thus make it possible to obtain quick,reliable price information for maintenance jobs and wear repairs.After an individual calculation, all service packages can be transferred to the commercial system (DMS) via the file interfaceand accessed there directly. The service packages in SPPS are made up of the following items of information:

Information System

Package content WIS (e.g.: maintenance sheets)

Labour values ASRA

Information about parts EPC

Parts prices IPS, SPICS, Autoline

Packages for Mercedes-Benz Passenger Cars & smart:SPPS contains packages of maintenance and repair jobs for all models from model series W201 up to today (except G-modelsas well as smart Roadster and BRABUS types).Mercedes-Benz Commercial Vehicles:SPPS contains packages of maintenance and repair jobs for all Vaneo, V-Class, Vito/Viano and Sprinter models as well aspackages for Actros, Axor and Atego models.

SPPS scope at a glance:Management and calculation of service packagesPreparation of price campaigns via efficient calculation of service packagesGroup calculation for seasonal campaignsPrice information without access to further systems (WIS/ASRA, EPC)Direct information about margins and net pricesReliable information about spare part and working hoursUsing the workshop code and service code in the maintenance of commercial vehicles equipped with Truck maintenancemanagement


1.1 What is SPPS?


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SPPS offers a series of opportunities in the MPC (market performance centre) and retail.The packages for maintenance work and wear repairs are provided to the MPC by Headquarters. TheMPC Package Managers can amend, change or reject these packages on a market-specific basis.Packages in SPPS can be forwarded to all recorded dealers. Participating dealers are entered inSPPS.With the Service Package Pricing System (SPPS), the dealer (Dealer Package Manager or DPM)manages all existing fixed price packages for market cultivation. Service packages are transferreddirectly into the commercial system (DMS) via the file interface.SPPS also supports the service advisors when meeting with customers. SPPS facilitates quick,reliable price information.


1.2 Who uses SPPS?


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SPPS allows people to react to price changes on the market within a very short time. Management and calculation of maintenance and repair packages

SPPS provides all relevant information from WIS/ASRA and EPC (parts and jobs) in the form ofpackages and updates them regularly.When setting the package price, different calculation types can be selected such as themarkup/discount calculations, fixed price calculations and rounding.Direct information about margins and net prices

Package and group calculations

Packages can be changed, grouped and processed individually. It is possible to create differentprice models for this purpose.

Preparation of price campaigns

Individually calculated service packages can be transferred into the commercial system DMS (dealermanagement system) via the file interface.

Price information without access to further systems

SPPS provides the customer with rapid, exact and reliable price information on site – as part ofXENTRY Portal as well.SPPS supports service advisors in calculating service packages or fixed price offers for repairqueries and service volumes quickly and exactly.


1.3 The most important use cases of SPPS


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SPPS is an application for managing and calculating maintenance and repair packages.The application combines data from additional information systems to form packages. Within SPPS,no information for calculating labour values or parts prices can be displayed. Nor can anycustomer offers be created within SPPS. Detailed packages are sent by SPPS to the dealermanagement system (DMS) so that suitable offers can be created there.


1.4 Limits for using SPPS


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Maintenance and repair packages from SPPS also form part of Service management in XENTRY Portal.The service advisor can access packages from SPPS directly via XENTRY Portal. XENTRY Portal also supports the VIN-based package search so that suitable packages can be displayed directly and added to the selected vehicle.XENTRY Portal also provides functions for extended price display. This makes rapid, exact and good-quality priceinformation for maintenance jobs or wear parts possible.

Integration of SPPS in XENTRY Portal Package selection in XENTRY Portal


1.5 Why has SPPS been integrated into XENTRY Portal as well?


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In Chapter 2, you will learn:how to obtain access to SPPS.how to install SPPS.how to obtain information about SPPS, e.g. when support is needed.

2.1 Access to SPPS 2.2 Installation of SPPS 2.3 Technical requirements 2.4 SPPS information & support


2. Technical Requirements and User Support


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If SPPS is available on the market, SPPS is accessed via XENTRY Portal.To display SPPS in the XENTRY Portal's application list, the application must first of all be activated.

The relevant MPC is in charge of creating accounts and of market-specific release or authorisationprocesses.

View of XENTRY Portal's application list


2.1 Access to SPPS


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After login in XENTRY Portal, SPPS is displayed in the application list and can be started via this list.When you click on "Start application" a check is automatically performed to see whether SPPS has been installedon the device. If SPPS has been installed already, the application starts. If SPPS has not been installed, it is installednow and then started.

The proxy configurations may have to be complied with via "Configuration and Extras" > "Proxy" .

If there are problems when starting the application, the incorrect installation can be deleted via "Configurationand Extras" > "Applications" . Then perform the installation again.


2.2 Installation of SPPS


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To use SPPS, the following technical requirements must have been met:Internet connection (ADSL)Operating system and browser configurations:

Microsoft® Windows® 7 with Microsoft® Internet Explorer® 8 to 10Microsoft® Windows® XP (SP3) with Microsoft® Internet Explorer® 8JavaTM 7

Screen resolution optimised for 1280 x 800 pixelsAdobe® Acrobat® Reader® 7

For access, you will also require access data for XENTRY Portal and activation of the SPPSapplication in XENTRY Portal.


2.3 Technical requirements


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Current messages about SPPS are displayed in "News" .Further information about SPPS is displayed via "Maintenance & repair" > "Maintenance & repair scopes" >"Information about SPPS" .SPPS support is accessed via "Maintenance & repair" > "Maintenance & repair scopes" > "SPPS product support" .In general, support for SPPS is offered via XENTRY support & feedback (XSF) .


2.4 SPPS information & support


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The "SPPS Online Tutorial — Basics" is over. If you have further questions, use the help in the SPPS user documentation.


End

SPPS Online Tutorial — Processes

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Welcome to the "SPPS Online Tutorial — Processes".This tutorial covers the process landscape of the SPPS application. Chapter 1: Processes Chapter 2: User roles Chapter 3: Updates












Homepage


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In Chapter 1, you will learn:about the processes for SPPS.which other systems are involved in the SPPS process chain.

1.1 SPPS 1.2 Further systems 1.2.1 Package data 1.2.2 Parts price data 1.2.3 Further usage of SPPS packages


1. Processes


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The following process chain can be sketched for SPPS.

The Mercedes-Benz Headquarters (HQ) is in charge of system supervision and package creation. Softwarechanges and updated package data are regularly incorporated into SPPS during updates. New and changed packages must first of all be transferred into the SPPS system of the market in question by marketsupport (MPC) . Package data may have to be localised in this case. The packages can then be processed. Up-to-date parts price lists are created by the MPC and also incorporated into the SPPS system.The MPC can create campaigns with the existing packages or, if necessary, create new local packages that are valid forthe entire market. The packages or the dealers who have been entered in SPPS are then released for the entire market. Dealers must also first of all transfer new and changed packages that have been released by the MPC to theirSPPS system. Accepted packages can be changed on a dealer-specific basis if necessary.Finally, packages are calculated and exported to the DMS (dealer management system) .


1.1 SPPS


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These systems are directly or indirectly involved in the SPPS process chain.


1.2 Further systems


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The package data for SPPS is generated from WIS/ASRA and EPC.

WIS/ASRAThe package contents are based on maintenance sheets (WIS/MSS). The operation items and labourrates are transferred from ASRA. EPCThe parts information for packages comes from EPC.


1.2.1 Package data


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The parts price data for SPPS packages is generated from SPICS, IPS and Autoline. Parts prices aswell as information about parts are transferred.


1.2.2 Parts price data


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Packages that have been calculated and published in SPPS are accessed from follow-up systems.

XENTRY Portal and AATSPPS packages can be accessed directly via the integrated package selection in XENTRY Portal.The user data for XENTRY Portal is managed via the AAT system. DMSPublished packages are exported to the dealer's commercial system (DMS) from SPPS, e.g. so thatoffers and invoices can be created.


1.2.3 Further usage of SPPS packages



In Chapter 2, you will learn:the user roles and their function in SPPS.the MPC's most important tasks.the DPM's most important tasks.

2.1 Overview of user roles 2.2 Important jobs of the MPC 2.3 Important jobs of the DPM


2. User roles


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SPPS contains different user roles whose task and responsibility can be demarcated from each other. The following overview shows the different user roles and their tasks:

User role SPPSdesignation Task

Administration (Headquarters) HQ Creation and management ofpackagesSystem supervision

Package management at market level(market support)

MPC Management of market-specificparametersCreation and management ofpackagesLocalisation of packagesCreation of parts price listsCalculation of packagesPublication of packagesCreation and management ofdealersFeedback regarding packagerequirements

Package management at dealer level

DPM Management of dealer-specificparametersCreation and management ofpackagesCalculation of packagesPublication of packagesDMS exportFeedback regarding packagerequirements

Service advisor Serviceadvisor

Price queries in customer supportSPPS data is accessed fromXENTRY Portal


2.1 Overview of user roles


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In SPPS, market support's (MPC) main task is to adapt packages delivered by Headquarters to the needs of the market inquestion and to manage them.

Example:Flat-rate taxation in the form of an environmental levy is generally due for a market. The MPC's task here is to calculate theenvironmental levy for all packages published on the market. A retrospective calculation for each individual dealer is thereforenot necessary.

Overview of MPC's tasks:Task Description

Management of market-specific parameters Management of the market-specific parameters involves adaptingthem to the tax rates in force and other calculation parametersthat are valid for the entire market.

Creation and management of packages Package data and parts price lists provided by Mercedes-BenzHeadquarters must be incorporated into SPPS by MPC andmanaged. This includes accepting packages that have to beimported into the market and rejecting packages that are notrelevant for the market in question. In addition, new packagesand campaigns that are valid for the entire market can becreated.

Localisation of packages/prices Since Mercedes-Benz Headquarters delivers package data inGerman and English and the parts price data in euros, both thepackage data as well as the parts price lists may have to belocalised for each update. SPPS's own import and exportfunctions support the user here.

Creation of parts price lists Up-to-date price lists are created by each MPC and imported intothe SPPS system in question.

Calculation of packages Once the packages have been processed, the affected packagesare re-calculated in accordance with market-specific parameters.

Publication of packages Calculated packages must be published in order to be availableto the market and the individual dealers. Packages are not shownto the dealers until they have been successfully published.

Creation and management of dealers Packages are only made available to dealers who have beenentered as dealers in the MPC's SPPS system. The MPCmanages a market's main and branch offices.


2.2 Important tasks of the MPC


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In SPPS, the dealer package manager's (DPM) main task is to adapt packages delivered by market support (MPC) to theneeds of the dealer in question and to manage them.

Example:Due to the competitive situation, a dealer wants to offer some packages for a specific time span on more favourable conditionsthan how the MPC published them. The packages in question are adapted by the DPM for all assigned branch offices,regardless of the MPC specification at dealer level.

Overview of DPM's tasks:Task Description

Management of dealer-specific parameters Management of the dealer-specific parameters includes adaptingthem to the labour rates in force and other calculation parametersthat are valid for the dealer.

Creation and management of packages Packages published by the MPC must be managed by the dealer.This includes accepting packages and rejecting packages thatare not relevant for the dealer. In addition, new packages andcampaigns that are valid only for the dealer can be created.

Calculation of packages Once the packages have been processed, the affected packagesare re-calculated in accordance with dealer-specific parameters.

Publication of packages Calculated packages must be published in order to be availableto the branch manager and/or service advisor roles. They are notdisplayed in XENTRY Portal, for example, until they have beensuccessfully published, and can be used for creating offers there.

DMS export The DMS export of published packages is performed by the DPM.


2.3 Important tasks of the DPM



In Chapter 3, you will learn:which updates are available for SPPS.why regular updates are important for SPPS.

3.1 Overview of updates 3.2 Why update SPPS regularly?


3. Updates


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To be able to offer up-to-date content at all times, there are different updates for SPPS. The following overview shows the different updates and their functions:

Type of update Description

System System updates are published once or twice a year and contain updates of the SPPS user interface,such as new functions.

Package data Package updates are published every three months and contain the complete package master. Afterevery successful update, new packages must be accepted by the MPC, localised if necessary,processed and published.Every market is informed of a new package update in advance.

Parts price lists Parts price lists contain price information about packages. Where necessary, they are created by theMPC and incorporated into SPPS.

Updating a parts price file triggers a re-calculation of all packages for all assigned dealers.


3.1 Overview of updates


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SPPS is always up to date thanks to updates:System updates extend and improve existing functions. New functions make work easier.Up-to-date package data ensures that the selected packages always contain the current partsinformation and labour values.Up-to-date parts price data provides a reliable calculation base for offers and invoices.


3.2 Why update SPPS regularly?


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The "SPPS Online Tutorial — Processes" is over. If you have further questions, use the help in the SPPS user documentation.


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SPPS Online Tutorial — First Steps in SPPS

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Welcome to the "SPPS Online Tutorial — First Steps in SPPS".This tutorial offers an initial insight into the SPPS application. Chapter 1: User interface Chapter 2: Basic functions in Package management












Homepage


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In Chapter 1, you will learn:about the SPPS user interface.which functions can be found in which areas.

1.1 Areas of the user interface 1.1.1 Menu and information bar 1.1.2 Views 1.1.3 Changing and sorting views 1.1.4 Reports 1.1.5 Notices 1.2 The SPPS views 1.2.1 Workplace 1.2.2 Package management 1.2.3 Service management 1.2.4 Shopping cart 1.2.5 Administration


1. User interface


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The SPPS user interface is subdivided into two areas:Menu and information bar Views


1.1 Areas of the user interface


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The menu and information bars in the top and bottom area of SPPS allow access to general functions and information.The menu bar offers access to all general functions such as Reports, Notice or Help.The information bar at the bottom shows the user name, user role and the assigned branch.In addition, it is possible to change the view via the "View" menu item and the icons in the information bar .


1.1.1 Menu and information bar


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The views contain functions, e.g. for Edit packages or Parts management.The view area in SPPS always shows the currently selected view. Which views are available depends on the user role.SPPS starts with the "Package management" view by default. Example: "Package management" view


1.1.2 Views


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Sorting viewsTo sort a column, click on the column header. An arrow icon appears and the data is sorted inascending or descending order. Clicking on the column header again reverses the sorting order. Thismakes it possible to select specific data within a list. Changing views

To set the column width, press and hold the left mouse button to move the border of the column.To change the layout of the columns, press and hold the left mouse button and move the columnheader.Package management is displayed across the full width of the screen via the icon. Clicking onthe icon again restores the original view.


1.1.3 Changing and sorting views


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Depending on their authorisation, users can call up different reports in SPPS via the menu item"Reports". The reports are generated in a PDF file and can be saved and printed.

Report User role

Undefined parts MPC, DPM

Discount groups MPC, DPM

Parts list MPC, DPM

Merchandise MPC, DPM

Parameter list DPM

Workshop calendar DPM

Fleets/vehicles DPM

Basic settings MPC

Example "Discount groups report"


1.1.4 Reports


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Notices are displayed when the program starts and give the user the latest news about SPPS. Theycan be sent from Headquarters to the MPC or from the MPC to the DPM.After being read, notices can be confirmed or put on automatic resubmission. Notices on automaticresubmission can be displayed again via the menu item "Reports / Receive notice".


1.1.5 Notices


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Depending on the user role, SPPS provides different views and associated functions. The following views are available in SPPS:

WorkplacePackage managementService managementAdministration (MPC)Shopping cart (DPM)


1.2 The SPPS views


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The "Workplace" view contains all settings and functions that are required in advance of Package management. Thisincludes Package management, Parts management as well as maintaining the labour rates.

If SPPS starts in the "Workplace" view, newly delivered packages contain new discount groups that havenot been saved yet. These must initially be maintained in order to enter Package management.

This includes functions in the following tabs:

MPC options (MPC)Dealer options (DPM)Package managementParts managementLabour ratesDealers (MPC)Workshop calendar (DPM)

Example: "Workplace" view, "MPC options" tab


1.2.1 Workplace


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The "Package management" view contains all functions required for accepting, processing, calculating and publishingpackages. This includes the following functions:

Accept the packagesAccept changed packagesEditing packagesGroup managementCalculating packagesCalculating changed packagesReleasing packages (MPC) and publishing packages (DPM)Withdrawing packagesDeleted packagesRejected packagesInformation

Example: "Package management" view, "Accept the packages" function


1.2.2 Package management


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The "Service management" view contains all settings for the service volumes for the MPC, and all functions for selectingpackages for a specific service volume for the DPM. This includes the following functions:

Editing workshop codes (MPC)Editing service codes (MPC)Editing Assyst A&B (MPC)As an option, packages (MPC)ASSYST A & B (DPM)ASSYST PLUS (DPM)

Example: "Service management" view, "ASSYST A & B" tab


1.2.3 Service management


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The "Shopping cart" view contains all packages selected for the shopping cart from Package management ("Information"function) and Service management (ASSYST, Truck maintenance management) as well as further information, e.g.about labour values and total price.

All packages transferred to the shopping cart are immediately exported in files. This data allows theDMS to transfer the individually selected packages directly to a workshop order. The data output pathsare specified in Workplace.

Example: "Shopping cart" view


1.2.4 Shopping cart


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The "Administration" view is only available for the MPC and contains information about current background jobs. This includes functions in the following tabs:

Jobs Example: "Administration" view, "Jobs" tab


1.2.5 Administration


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In Chapter 2, you will learn:how the Package management functions are accessed.how searches for packages can be performed.where detailed information about packages is displayed.how further functions are accessed.

2.1 Structure of Package management 2.1.1 Selection of functions 2.1.2 Package selection 2.1.3 Group selection 2.1.4 Function and information area 2.2 Accepting and releasing packages


2. Basic functions in Package management


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Package management is subdivided into several areas:Function selection Package selection Group selection Function and information area


2.1 Structure of Package management


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The function selection at the top of the user interface contains all functions required for accepting,processing, calculating and publishing packages.The order in which the icons appear follows that ofthe SPPS process.

Accept the packages Accept changed packages Edit packages Group management Calculate packages Calculate changed packages Release packages (MPC) and publish packages (DPM) Withdraw packages Deleted packages Rejected packages Information


2.1.1 Function selection


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The package selection is the central entry point into all the Package management functions. After therequired functions have been selected, all packages contained in this process step are displayed inthe package selection.

Example:After the "Accept the packages" function has been selected, all packages available for SPPSthat are new and have not yet been transferred for processing are displayed in the packageselection.

The displayed packages can be filtered according to specific criteria via the package selection options

so that only the relevant packages are displayed in the package list . Examples of filter criteriaare part number, vehicle identification number or operation number. When there is a change offunction, the selected options are retained and show the relevant packages of this function.

Which options are available in the package selection, how these can be used and what thedifferent status icons mean is described in detail in the Help section of the SPPS userdocumentation.

In the display, one or more packages can be selected and transferred to the function and informationarea via a double-click (for single packages) or the action button "OK" (for multiple packages).Icons in the "Status" column show the package's current status and must be complied with duringfurther processing.


2.1.2 Package selection


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Specific packages are brought together in groups.

Example:As part of a springtime promotion, a specific discount is to be granted for all passenger cars forchanging the tyres. To this end, packages related to the tyre change are brought together in onegroup across all passenger car model series. This means that all relevant packages do not haveto be re-calculated individually. Instead, a special calculation can be performed directly for allpackages contained in the group.

Packages can be transferred to the function and information area via group selection as well as viapackage selection. All packages that have been assigned to the selected group are accepted viagroup selection. As in package selection, this transfer is performed via a double-click or the actionbutton "OK" .A multiple selection is not possible in group selection.

New groups are created and the displayed groups managed in the "Group management"function.

Groups with a yellow group icon have been created by the MPC; groups with a blue groupicon by the dealer. If a calculation icon ( or ) has been added to the icon, this meansthere is a calculation regulation for this group.


2.1.3 Group selection


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The function and information area displays both the selected packages as well as the availablefunctions .

The "Details", "Parts / operational values" and "Damage code" tabs display detailedinformation for every function about the packages marked in the package area .

You can navigate to the next or previous package using "Next" and "Back" here.An information report for the package displayed can be created via "Print".

The film shows the procedure by way of example:


2.1.4 Function and information area


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Packages with status are completely defined packages. They contain all necessary parts information and can beaccepted directly after the package has been received. If no follow-up processing is necessary, these packages canalso be released directly for the dealer or service advisor.

Exercise: A search is to be performed for completely defined packages with a specific operation number .

These packages must first of all be accepted and then released.

The following steps are necessary:

1. Open the "Accept the packages" function.2. Search for completely defined packages with a particular operation number.3. Select and accept the packages.4. Open the "Release packages" function.5. Search for the accepted packages.6. Select and release the packages.

The film shows the individual steps:


2.2 Accepting and releasing packages


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The "SPPS Online Tutorial — First Steps in SPPS" is over. If you have further questions, use the help in the SPPS user documentation.


End

SPPS Online Tutorial — Updates

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Welcome to the "SPPS Online Tutorial — Updates".This tutorial describes how to handle updates in the SPPS application. Chapter 1: Update types and intervals Chapter 2: Package data Chapter 3: Localisation of package data Chapter 4: Parts price data Chapter 5: Own changes


Tutorial completion time:It takes around 1.5 hours to complete the tutorial with all its chapters.










Homepage


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In Chapter 1, you will learn:about the update types in SPPS.how often SPPS is updated.

1.1 Update types 1.2 Update intervals


1. Update types and intervals


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To be able to offer up-to-date content at all times, there are different updates for SPPS. The following overview shows the different updates and their descriptions:

Type of update Description

System System updates contain updates of the SPPS user interface, such as new functions.

Every market is informed of a new system update in advance.

Package data Package updates contain the complete package master.After every update, new packages must be accepted by the MPC and (where necessary) package textslocalised. The affected packages are then edited and published.After every update, dealers must transfer packages published by the MPC to their system and edit themwhere necessary.

Every market is informed of a new package update in advance.

Parts price lists Parts price lists contain the relevant price information for every package.

Updating a parts price file triggers a re-calculation of all packages for all assigned dealers.


1.1 Update types


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The individual update types are updated at different intervals. The following overview shows the different update types and their update intervals:

Type of update Update interval

System Once to twice a year

Package data Every three months

Parts price lists If required

Parts price lists are created by the MPC if required. The update intervalmay therefore vary from market to market.


1.2 Update intervals



In Chapter 2, you will learn:which items of information are contained in package data.what steps must be performed after a package update.how package texts are imported.

2.1 Content of package data 2.2 Accepting packages 2.3 Importing package texts 2.4 Further steps after a package update


2. Package data


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The package data is created by Mercedes-Benz Headquarters (HQ) and incorporated into SPPS.

Before package data is incorporated in a market, the MPC in question is informed of theimminent package update.

New package data is initially only visible for the MPC in incoming packages. Dealers do not seenew packages until they have been published by the MPC.

Package data contains the complete scope of all packages for SPPS, including the relevant items ofinformation such as labour values and parts information. Those packages that are deleted from thepackage scope are included as delete records. The associated package texts are made available to the MPCs separately. These must be importedafter the packages have been transferred.

Package texts are delivered in German and English only. If the package texts are required in adifferent language, they must be localised after the package data has been transferred toSPPS.


2.1 Content of package data


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When package data has been successfully incorporated into SPPS, the packages must be accepted in SPPS so that they canbe further processed there. The packages are transferred in the "Accept package" function or "Accept changed packages"function in the "Package management" view.

Tip:It is recommended to first of all reject all non-required packages and then accept all completelydefined packages. Only then are all packages in the status "Not completely defined" processed.For a better overview of the undefined parts, a suitable overview can be created via the "Reports"function.

A distinction can be made between the following use cases:

Use case Procedure

A completely defined package that has not been changedyet is transferred.

The package data is transferred using the "Accept package"function.

A completely defined package that has already beenchanged is transferred.

The package data is transferred using the "Accept changedpackages" function.

If there are packages in this function, this is signalled by theexclamation mark.

An incompletely defined package that has not beenchanged yet is transferred.

The package data is transferred using the "Accept package"function.

The package must first of all be completely defined. To this end,the undefined parts in the "Undefined parts" tab must bespecified in Parts management in the "Workplace" view.

The package switches to the "Completely defined" status . For the next steps, see above.

An incompletely defined package that has already beenchanged is transferred.

The package data is transferred using the "Accept changedpackages" function.

If there are packages in this function, this is signalled by theexclamation mark.

The package must first of all be completely defined. To this end,the undefined parts in the "Undefined parts" tab must bespecified in Parts management in the "Workplace" view.

The package switches to the "Completely defined" status . For the next steps, see above.


2.2 Accept the packages


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After transfer of package data by the MPC, the package texts must always be imported.

The package texts are delivered in an importable file.

Exercise: The package texts are to be imported.

The package texts are imported via the "Package texts" tab in Package management in the "Workplace" view.


1. Select the file.2. Select the import options.3. Start the import.



2.3 Importing package texts


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After package data and texts have been successfully incorporated into SPPS, the packages can befurther processed in SPPS.

If a language other than German or English is required for the package texts in a market, thepackages must be localised before being processed.

Localisation (MPC)

Since package data is only delivered in German and English, package texts may have to belocalised after the update.

Further processing

After package data has been transferred to SPPS, and localised if necessary, it can beprocessed, calculated and published in the standard process.


2.4 Further steps after a package update



In Chapter 3, you will learn:which data can be localised.how data is localised.

3.1 Localisation data 3.2 Localisation of individual package texts 3.3 Localisation of several package texts


3. Localisation of package data


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The following areas can be adapted to the market in question in SPPS. User interfaceThe SPPS user interface is available in several languages and can be changed at any time via themenu item "Help" in "Language".

When SPPS is installed, the preferred language will have been set by default. CurrencyThe currency displayed in SPPS is set by default every time an installation is made and it is adaptedto the market in question.

Price information in SPPS is displayed in the currency in question. When creating a parts pricefile, ensure that the prices are given in the currency set in SPPS.

Package textsThe display language of the package texts can be changed in the "Basic settings" tab of the MPC orthe Dealer options in the "Workplace" view.

Package texts can be saved in a maximum of three display languages in SPPS. Which displaylanguages can be selected has been set by default during an installation.


3.1 Localisation data


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Package texts are delivered by Mercedes-Benz Headquarters in German and English only. If package texts arerequired in any other language, they must be processed or localised by the MPC after the package data has beentransferred to SPPS.Package texts can be processed in the "Package texts" tab in Package management in the "Workplace" view.

If no package text has been saved for a package in a specific language, the corresponding field in the"Description" column is empty.

Individual entries can be changed directly via the "Edit" function.

If several entries are to be edited, the export function is recommended.

Exercise: To enter a package text that is missing.

The package texts are changed via the "Package texts" tab in Package management in the "Workplace" view.


1. Select the empty package text in the corresponding language.2. Select the "Edit" function.3. Enter the package text.4. Accept the package text.



3.2 Localising individual package texts


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Package texts are delivered by Mercedes-Benz Headquarters in German and English only. If package texts arerequired in any other language, they must be processed or localised by the MPC after the package data has beentransferred to SPPS.If package texts for several packages are to be edited, it is advisable to use the SPPS export and import functions.All package texts are then exported to a text file so that they can be edited in a text editor outside SPPS. Afterediting, the package texts are imported back into SPPS.

Exercise: To export a language's package text. After editing, the file is imported again.

The package texts are changed via the "Package texts" tab in Package management in the "Workplace" view.


1. Select the required language.2. Select the file.3. Start the export.4. Select the file.5. Select the import options.6. Start the import.



3.3 Localisation of several package texts



In Chapter 4, you will learn:why a parts price file is requiredhow a parts price file is structuredhow a parts price file is imported into SPPS

4.1 Structure of the parts price file 4.2 Importing the parts price file


4. Parts price data


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The parts contained in the package data do not contain any information about the prices or discountgroups. The parts price file constitutes a connection between the part number of the package dataand the information saved in the parts price band (e.g. SPICS).The following data is contained in a parts price file:

Information Description

Part number The part number as saved in the package data.

ES1 Addition to the part number

ES2 Addition to the part number

Description Name of the part

Unit price Price information about the part number

Quantity Number of parts to be added to the package

Return value Part's return value

Discount group Part number's discount group

When setting up the parts price file, ensure that Daimler policy 9998004 is complied with. The parts price file is imported into SPPS via the import function. In the process, the parts price datais compared against the package data and assigned accordingly.


4.1 Structure of the parts price file


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The parts price data is imported via the "Import parts" tab in Parts management in the "Workplace" view. Processingthe parts price file can be controlled via import options.When the parts price file is updated, only the affected part numbers are overwritten. Price information about a partnumber not contained in the parts price file is not processed, it is deleted. Updating the parts price file therefore doesnot affect own parts.

Updating and archiving a parts price file triggers a re-calculation of all packages for all assigneddealers.

Exercise: The parts price file is to be imported.

The package data is imported via the "Import parts" tab in Parts management in the "Workplace" view.


1. Select the file.2. Enter e-mail address.3. Start the import.4. Update the job overview.



4.2 Importing the parts price file



In Chapter 5, you will learn:what effects updates have on own changes.

5.1 Effects of updates on own changes


5. Own changes


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Updates ensure that the user can always access an up-to-date set of data. This is particularlyimportant for package content and price information in SPPS.However, the user must also know to what extent own changes to updates are affected and whetherown data can be overwritten by an update. For this reason, the effects of updates on own changes ispresented below.

When package and parts price data is updated, the user must check packages that the user haschanged, as changes to the package content may make own changes superfluous.

Ownchange Effect of an update

Changedpackage

A package update always has an effect on the content of changed packages. After anupdate, a changed package must therefore be checked by the user.Changed packages that are affected by an update are displayed in the "Acceptchanged packages" function in Package management.

If there are packages in this function, this is signalled by the exclamation mark.

Newpackage

New or own packages are not subject to the update process and must be updated bythe user him-/herself.

Only specific package numbers are allowed to be allocated for new packages.This ensures that packages created by the user are not overwritten by apackage update.

Calculation A re-calculation arising from a package update is automatically performed if thepackage data is updated after an update.Fixed price packages that are affected by a change to master data (e.g. parts price)are displayed in the "Calculation of changed packages" function in Packagemanagement. In this case, the user must check the calculation of a changedpackage.

If there are packages in this function, this is signalled by the exclamation mark. If the parts price list is updated, a re-calculation of all packages takes place. Theuser is informed of this accordingly.

Packagetexts

If changes to package texts have been made in the delivery languages German orEnglish, these are only overwritten by an update if the option "Released packagesmust also be taken into account" has been selected.

Own parts Own parts are not subject to the update process and must be updated by the userhim-/herself.

In the "Own parts" tab in Parts management in the "Workplace" view, it ispossible to specify whether the part number is to be updated when the parts


5.1 Effects of updates on own changes


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price list is updated.

Partmapping

Part mapping is not subject to the update process and must be updated by the userhim-/herself.


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The "SPPS Online Tutorial — Updates" is over. If you have further questions, use the help in the SPPS user documentation.


End

SPPS Online Tutorial — Import/Export

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Welcome to the "SPPS Online Tutorial — Import/Export".This tutorial covers the import and export functions in the SPPS application. Chapter 1: General information Chapter 2: Export/Import of package data Chapter 3: Export/Import of Package texts Chapter 4: Import of parts price lists Chapter 5: Further export functions


Tutorial completion time:It takes around 1 hour to complete the tutorial with all its chapters.










Homepage


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In Chapter 1, you will learn:which data can be imported into SPPS.which data can be exported out of SPPS.what the purpose of an import is.what the purpose of an export is.what problems can arise during the export.

1.1 Overview of import/export functions 1.2 Reasons for an import/export 1.3 Problems during the import/export


1. General information


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In SPPS, there are several import and export functions that can be used for different areas. The following overview showswhich import and export functions are available for which user role.

Function User role Description

Import package data MPC, DPM Package data is imported into SPPS.

Export package data MPC, DPM Package data is exported out of SPPS, e.g. for the DMS.

Import package texts MPC Package texts are imported into SPPS after a package update.

Export package texts MPC Package texts are exported out of SPPS, e.g. for translation.

Import parts price lists MPC Parts price lists are imported into SPPS during updates.

Export reports MPC, DPM Reports are exported out of SPPS, e.g. "Undefined parts", "Discount groups","Parts list".

Export shopping cart DPM The content of the shopping cart is exported out of SPPS, e.g. for the DMS.


1.1 Overview of import/export functions


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The export of the shopping cart to the DMS is one of the most frequent reasons for using exportfunctions during everyday usage of SPPS.Creating reports, e.g. "Undefined parts", can be helpful for performing tasks after a package update.The import and export functions are used for package texts and parts price lists here as well.The package data export function is used to transfer package data to the DMS. This must be doneafter changes in SPPS. The package data import function is only used if a data comparison is to beconducted between two SPPS installations.


1.2 Reasons for an import/export


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In general, the most frequent problems occur during imports because the data used is notcompatible with SPPS. It is therefore important to ensure that the correct data structure is used forthe import. If you have any questions, please contact SPPS Support. The import and export of package data and the import of parts price lists does not take placeimmediately but is performed by SPPS as a job in the background. To ensure the systemperformance and data security, jobs are performed sequentially and at times when less use is beingmade of SPPS. The user is informed by e-mail when the job has been completed. It may thereforetake a while before a commissioned import or export has been conducted.


1.3 Problems during the import/export



In Chapter 2, you will learn:how an import of package data is performed.how an export of package data is performed.

2.1 Import of package data 2.2 Export of package data


2. Export/Import of package data


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Package data is imported into SPPS when the set of data of one SPPS installation is to be transferred to an additionalSPPS installation.

Example:A dealer has several SPPS installations at DPM level. However, packages accepted by a DPM are onlyprovided to the assigned users (e.g. service advisors). To avoid additional effort, the package master ofan SPPS installation can be transferred to the SPPS installation of another DPM.

Exercise: To import the package data.

The package data is imported via the "Package import" tab in Package management in the "Workplace" view.


1. Select the environment.2. Select the mode.3. Select the file.4. Start the import.



2.1 Import of package data


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To transfer data from SPPS to a DMS, for example, the package data export function is used.The data that is provided for the export can be narrowed down by means of a wide range of options such as theconstruction group or model series.

Every DMS requires a specific data format for the import. The export options vary depending on whichformat type is selected.Making the export file available can take some time. After a successful export, the user is sent an e-mailwith a download link for the export file.

Exercise: To export the package data.

The package data is exported via the "Export package(s)" tab in Package management in the "Workplace"view.


1. Select the DMS type.2. Enter the file name. Select the mode.3. Select the file encoding.4. Enter e-mail address.5. Select the filter options.6. Start the export.



2.2 Export of package data



In Chapter 3, you will learn:how an import of package texts is performed.how an export of package texts is performed.

3.1 Import of package texts 3.2 Export of package texts


3. Export/Import of package texts



Package texts are imported into SPPS if, for example, they have been translated and are to be installed in SPPS.

Only TXT files can be imported.

Exercise: The package texts are to be imported.

The package texts are imported via the "Package texts" tab in Package management in the "Workplace" view.


1. Select the file.2. Start the import.



3.1 Import of package texts


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Package texts are exported out of SPPS, e.g. if several package texts are to be translated.

The package texts are exported in a TXT file and can be edited using standard programs.

Exercise: To export the package texts.

The package texts are exported via the "Package texts" tab in Package management in the "Workplace" view.


1. Select the required language.2. Select the file.3. Start the export.



3.2 Export of package texts



In Chapter 4, you will learn:how an import of parts price lists is performed.



4. Import of parts price lists



The parts price data is imported via the "Import parts" tab in Parts management in the "Workplace" view. Processingthe parts price file can be controlled via import options.When the parts price file is updated, only the affected part numbers are overwritten. Price information about a partnumber not contained in the parts price file is not processed, it is deleted. Updating the parts price file therefore doesnot affect own parts.

Updating and archiving a parts price file triggers a re-calculation of all packages for all assigneddealers.

Exercise: The parts price file is to be imported.

The package data is imported via the "Import parts" tab in Parts management in the "Workplace" view.


1. Select the file.2. Enter e-mail address.3. Start the import.4. Update the job overview.






In Chapter 5, you will learn:about further SPPS export functions.

5.1 Reports 5.2 Shopping cart


5. Further export functions


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Depending on their authorisation, users can call up different reports in SPPS via the menu item"Reports". These are generated in a PDF file and can be saved and printed.

Report User role

Undefined parts MPC, DPM

Discount groups MPC, DPM

Parts list MPC, DPM

Merchandise MPC, DPM

Parameter list DPM

Workshop calendar DPM

Fleets/vehicles DPM

Basic settings MPC

Example "Discount groups report"


5.1 Reports


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All packages transferred to the shopping cart are immediately exported in files. This data allows theDMS to transfer the individually selected packages directly to a workshop order.

The following DMS are capable of reading in the files: AUTOLINE, alpha plus, C\A\R\E, CIDCARand DAVIS.

Default settings in the "Workplace" viewThe TXT and/or XML file export paths via which the package data is sent to the DMS are specified inthe "Workplace settings" tab of the Dealer options in the "Workplace" view.

If necessary, it is possible to configure only one of the two files.


5.2 Shopping cart


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The "SPPS Online Tutorial — Import/Export" is over. If you have further questions, use the help in the SPPS user documentation.


End

SPPS Online Tutorial — Packages

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Welcome to the "SPPS Online Tutorial — Packages".This tutorial covers basic information about editing packages in the SPPS application. Chapter 1: Package process Chapter 2: Working with packages Chapter 3: Groups


Tutorial completion time:It takes around 2 hours to complete the tutorial with all its chapters.










Homepage


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In Chapter 1, you will learn:about the individual process steps for packages in SPPS.

1.1 Preparing packages 1.1.1 Rejecting/deleting packages 1.1.2 Defining parts 1.1.3 Accepting packages 1.1.4 Accepting changed packages 1.2 Editing packages 1.3 Releasing/publishing packages 1.4 Withdrawing packages


1. Package process


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In order to edit and release packages in SPPS, packages must first of all be transferred fromincoming packages to the package master.Packages cannot be transferred to the package master until all associated parts have beencompletely defined. Whether a package has been completely defined can be seen by its status.Packages that are not required can be rejected and thus excluded from further processing. They willthen no longer be visible in incoming packages.

Status Description

Package with completely defined parts.This package can be accepted.

Package contains undefined parts.This package cannot be accepted yet. It must first of all be defined.

Package that has already been rejected or is now rejected.This package can be accepted again.

Package that has already been rejected. The package contains undefined parts.This package cannot be accepted yet. It must first of all be defined.


1.1 Preparing packages


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Packages that are not required can be rejected via the "Reject package" button in incoming packages or duringpackage editing, and then viewed via the "Rejected packages" function.Packages that have been rejected can be deleted via the "Rejected packages" function and then viewed via the"Deleted packages" function.Both rejected as well as deleted packages can be restored via the "Rejected packages" or "Deleted packages"functions.In the "Deleted packages" function, deleted packages can be removed from SPPS forever via the "Delete markedselection" button.

Rejected packages are not sent to the DMS during the package export.For deleted packages, a delete record is generated during the package export. This also deletespackages in the dealer system.After a package has been restored, a complete package data record is generated again during apackage export.

Exercise: To reject, delete and restore packages.

Rejection takes place in the "Accept the packages" function , deletion in the "Rejected packages" function and restoration in the "Deleted packages" function .


1. In the "Accept the packages" function, select and reject the packages.2. In the "Rejected packages" function, select and delete the packages.3. In the "Deleted packages" function, select and restore the packages.



1.1.1 Rejecting/deleting packages


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If there is a package with status in incoming packages, this package contains undefined parts.These must first of all be defined before the package can be accepted.

View of an undefined part in the "Parts / operational values" tab in Package management A part is regarded as undefined if

it is merchandise (Q-no.). Merchandise must always be defined.there is no part in the country's parts price band.a part number mapping was not taken into consideration when the package was generated.

An overview of the undefined parts can be displayed via the "Undefined parts" tab in Partsmanagement in the "Workplace" view. Part numbers can be edited directly there as well.


Alternative procedure:Case A - merchandiseFor merchandise (e.g. engine oils, window cleaners), part numbers are used in the package data asplaceholders.These part numbers must be completely defined in the "Merchandise" tab in Partsmanagement in the "Workplace" view.

ExampleThe package data contains the part with part number Q 200 2295. This placeholder describesengine oil with specification 229.5. Dealers can decide themselves which product they use and


1.1.2 Defining parts


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must define the part number accordingly. Case B - part is not presentFor the part number, either

a part must be mapped via the "Part mapping" tab in Parts management in the "Workplace" view oran own part must be defined via the "Own parts" tab in Parts management in the "Workplace" view.

Case C - part number mapping is not taken into considerationThe part number must be completely defined via the "Original parts" tab in Parts management in the"Workplace" view.


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Packages with status are completely defined packages. They contain all necessary part information and can beaccepted directly after the package has been received.

Exercise: A search is to be performed for completely defined packages with a specific operation number .These

packages must then be accepted.


1. Open the "Accept the packages" function.2. Search for completely defined packages with a particular operation number.3. Select and accept the packages.



1.1.3 Accept the packages


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The "Accept changed packages" function contains updated packages that have already beenchanged in the past. If there are packages in this function, this is signalled by the exclamation mark.

For every changed package, a check must be performed to see whether the changes are to beretained or discarded after the update. The rejection or acceptance procedure for changed packagesis then performed in the same way as for standard packages.

Example:A dealer adds a part number to an existing package as this part (e.g. lubricant) is required forthe work scope. He informs the MPC that the part number should always be contained in thepackage in future. The MPC transfers the part number to the package in question. The next time the package is updated, the package appears to the dealer in the function "Acceptchanged packages". The dealer checks the package and discovers that the part number is nowcontained in the package by default and that his change is thus superfluous. He can discard hischanges via the "Restore contents" function and transfer the package as the original package.

The following functions are available for changed packages.

Button Description

Acceptpackage Transfer with all previous changes, incl. expansion/reduction of the original package.

Restorecontents

Transfer without changes. Expansions/reductions are ignored and the package iscreated as an original package again.

Changepackage Transfer with additional changes, incl. expansion/reduction of the original package.

Rejectpackage Package is rejected.

Addcontents Additional contents can be added to the package.

Removecontents Contents can be removed from the package.


1.1.4 Accept changed packages


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The editing of packages allows changes to be made to the packages provided or the creation ofown packages.Parts can be added, deleted or their quantity changed.Operation numbers can be added, changed or changed in terms of the quantity of time units.

The different methods of editing packages that are available in SPPS are described in detail inthe chapter "Working with packages".


1.2 Editing packages


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"Release packages" function Packages created by the MPC are released to the connected dealers via the "Release packages"function.

After the relevant packages have been selected, they are published via the "Release packages"button.After packages have been released, they are available to the dealer in incoming packages. He canthen transfer them to his stock. As soon as the dealer has accepted packages, they are immediatelyavailable for all connected users. They do not have to be released by the dealer again.

"Publish packages" function Packages are uploaded to a Mercedes-Benz Internet platform and published via the "Publishpackages" function.

After the relevant packages have been selected, they are published via the "Publication" button.


1.3 Releasing/publishing packages


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The packages released to the dealers by the MPC as well as packages published on the Internet canbe withdrawn via the "Withdraw packages" function.

After the relevant packages have been selected, they are withdrawn via the "Withdraw packages"button.This means that the selected packages are completely deleted from the dealer area. However, thepackages remain available in the MPC and can be processed.

When a package is withdrawn, a delete record is generated so that the package can also bedeleted from the dealer system during a package export and subsequent import into the dealersystem.


1.4 Withdrawing packages



In Chapter 2, you will learn:information about editing packages.tips and tricks for editing packages.

2.1 Using detailed packages 2.1.1 "Details" tab 2.1.2 "Parts / operational values" tab 2.1.3 "Damage code" tab 2.2 Creating own packages 2.2.1 Creating a new package 2.2.2 Copying a package 2.3 Changing packages 2.3.1 Adding part numbers 2.3.2 Removing contents 2.4 Searching for packages and placing them in the shopping cart 2.5 Using Service management


2. Working with packages


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In all Package management functions,detailed information,information about parts / labour rates andinformation about damage codes

can be viewed as additional information for the selected package.

If several packages have been marked, it is possible to navigate within the packages.

You can navigate to the next or previous package using "Next" and "Back" here. An informationreport for the package displayed can be created via "Print".



2.1 Using detailed packages


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The "Details" tab contains information aboutthe valid models (baumuster) ,the valid option codes ,the valid components ,the package text andthe assigned groups .


2.1.1 "Details" tab


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The "Parts / operational values" tab contains information aboutthe assigned part numbers andthe assigned labour rates .


2.1.2 "Parts / operational values" tab


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The "Damage code" tab contains information aboutthe assigned damage codes .


2.1.3 "Damage code" tab


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In addition to the package master delivered by Mercedes-Benz Headquarters, own packages can becreated in SPPS. Recurring jobs can thus be calculated and made available to the serviceemployees.A new package can either be created by users themselves or an existing package can be copiedand changed.

Own packages are not subject to the update process and must be updated by usersthemselves.Own packages are not displayed in SPPS Service management.


2.2 Creating own packages


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In the "Edit package" function, an own package can be created via the "New package" button.Own packages are marked with a separate icon.

When assigning the package number, please comply with the current package numbering specifications.All necessary package components must be recorded in a new package. The information about thepackage contents is contained in the WIS/ASRA and EPC documentation systems.

Exercise: To create a new package.

This is done using the "Edit packages" function via the "New package" button .


1. Click on the "New package" button.2. Enter the package number.3. Enter the model (baumuster) validity.4. Enter a short text.5. Save the package.



2.2.1 Creating a new package


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In the "Edit package" function, an existing package can be copied, and thus an own package created,via the "Copy package" button.Editing is performed in the same way as for own packages created byusers themselves.Own packages are marked with a separate icon.

When assigning the package number, please comply with the current package numberingspecifications.Copied packages are no longer subject to the update process and must be updated by the usersthemselves.


2.2.2 Copying packages


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Existing packages can be changed in the "Edit packages" function. The following can be done:Package details can be changed.Parts can be added or deleted.Operation numbers can be added or deleted.Damage codes can be added or deleted.

Changes across several marked packages are possible. All available package details can be changed via the "Change package" button.If the changes only affect part numbers, operations and/or damage codes, contents can be added andremoved via the "Add contents" and "Remove contents" buttons respectively.

Changed packages are subject to the update process, but are displayed in the "Accept changedpackages" function.Calculations of changed packages take place in the "Calculation of changed packages" function.


2.3 Changing packages


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In general, you can select whether all jobs in the packages are to be displayed or only those jobs or parts that appearsimultaneously in every single package. The "Own parts" tab only accesses the list of own parts and the list of original parts.

New parts that are not yet listed in the list of own parts must first of all be accepted into the own partslist. To do so, click on the "Search for parts" button.

Exercise: To add a new part number to a package.

Part numbers are added in the "Edit packages" function via the "Add contents" button .


1. Select the package2. Click on the "Add contents" button.3. Click on the "Own parts" tab.4. Search for the part number and select it.5. Save the package.



2.3.1 Adding part numbers


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In general, you can select whether all jobs in the packages are to be displayed or only those jobs or parts that appearsimultaneously in every single package.

Several job items with different construction groups and operation numbers can be recorded in the"Jobs" tab. There is no plausibility check as to whether the number is valid for the model (baumuster).

Exercise: To remove an operation from several packages.

Operations are removed in the "Edit packages" function via the "Remove contents" button .


1. Select packages.2. Click on the "Remove contents" button.3. Select the operation.4. Save the packages.



2.3.2 Removing contents


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Packages can be searched for in the "Information" function so that rapid price information can be given in response tocustomer queries. Both the net as well as the gross prices are displayed for packages. All available prices for thispackage, together with the name and promotion of the package group via which the price came into existence are alsodisplayed.By selecting the option button, the package is selected for the shopping cart. If there are several calculations availablefor the package (e.g. due to membership of several groups), the price to be transferred can be selectedindividually.The selected packages are displayed in the shopping cart via the "Place selection in the shopping cart"button.

Exercise: To compile packages for the shopping cart and transfer them to the shopping cart. A PDF file of the shopping

cart is then generated.The packages for the shopping cart are selected in the "Information" function.


1. Select packages.2. Click on the "Place selection in the shopping cart" button.3. Select the price.4. Switch to the shopping cart.5. Mark all entries.6. Click on the "Print" button.



2.4 Searching for packages and placing them in the shopping cart


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Information about the necessary service work, incl. the required time and the associated price, can be issued directly in the"Service management" view.

The more accurately a vehicle is specified, the more accurately the necessary service work can beestablished. Only if a complete and existing vehicle identification number is entered will a comparisonwith the VeDoc database and the data card of the affected vehicle take place.

In Service management, the relevant service volumes for the workshop code and the vehicle identification number can bedisplayed in the "ASSYST PLUS" tab.In Service management, the relevant service volumes for the mileage, time span since the last service and the vehicleidentification number can be displayed in the "ASSYST A & B" tab.

When the complete vehicle identification number and the workshop code or service code are entered, itmay be that, due to a defined rule, no packages are found or there are no packages to complete theservice volume (e.g. additional work). If there is no operation number, the package text is displayed inred.

All the service volume's packages will have been automatically selected in advance. Packages can be deselected individually.The price and the work time of all marked packages as well as the total price of all selected packages are displayed.

Exercise: To determine a service volume and transfer the packages that are found to the shopping cart. A PDF file of the shopping

cart is then generated.The packages for the shopping cart are selected in the "Service management" view in the "ASSYST A & B" tab.


1. Enter the vehicle data.2. Click on the "Search for packages" button.3. Select packages.4. Click on the "Place selection in the shopping cart" button.5. Select the price.6. Switch to the shopping cart.7. Delete irrelevant entries from the shopping cart.8. Mark all entries.9. Click on the "Print" button.



2.5 Using Service management


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In Chapter 3, you will learn:when groups are used.about the group function in SPPS.how groups are created and managed.

3.1 Using groups 3.2 Creating groups 3.3 Managing groups


3. Groups


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Groups are used to bring packages with the same work volumes for different model series together,for example. Different calculation types that deviate from a standard calculation can be saved forgroups.

Example:As part of a springtime promotion, a specific discount is to be granted for all passenger cars forchanging the tyres. To this end, packages related to the tyre change are brought together in onegroup across all passenger car model series. This means that all affected packages do not haveto be re-calculated individually. Instead, a special calculation can be performed directly for allpackages contained in the group.

Calculation regulations assigned to the group, e.g. a target price, only apply for packages for as longas they are assigned to the group. If a package is removed from the group or the group is deleted, thestandard calculation applies for the affected package.

Groups with a yellow group icon have been created by the MPC; groups with a blue groupicon by the dealer. If a calculation icon ( or ) has been added to the icon, this meansthere is a calculation regulation for this group.


3.1 Using groups


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In the "Group management" function, package groups can be created via the "New group" button.

An order group must always be created for every group first of all.

Exercise: To create a new order group with the associated package group. The package group is to be valid for a

specific time span and grant a package discount of 10%.Package groups are created in the "Group management" function via the "New group" button .


1. Click on the "New group" button.2. Create an order group.3. Click on the "New group" button.4. Create a package group.5. Specify the time span.6. Specify the calculation regulation.



3.2 Creating groups


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Changes to a group are performed in the "Group management" function.

Exercise: To assign several packages to a group and to calculate a parts discount of 20% for the group.

Changes to the group are made in the "Group management" function.


1. Select packages.2. Click on the "Change group..." button.3. Assign the group.4. Select the group.5. Click on the "Delete calculation" button.6. Specify the calculation regulation.7. Click on the "Save group" button.



3.3 Managing groups


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The "SPPS Online Tutorial — Packages" is over. If you have further questions, use the help in the SPPS user documentation.


End

SPPS Online Tutorial — Calculation

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Welcome to the "SPPS Online Tutorial — Calculation".This tutorial covers basic information about calculating packages in the SPPS application. Chapter 1: General information about calculations in SPPS Chapter 2: Overview of the different calculation regulations


Tutorial completion time:It takes around 1 hour to complete the tutorial with all its chapters.










Homepage


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In Chapter 1, you will learn:how the standard calculation is performed in SPPS.that a standard calculation can be changed individually.which rules apply for a group calculation.about the general calculation parameters.

1.1 Automatic package calculation 1.2 Individual calculation 1.3 Calculation of changed packages 1.4 Group calculation 1.5 General calculation parameters


1. General information about calculations in SPPS


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When packages are transferred from incoming packages, they are automatically calculated and a price assigned tothem.The standard calculation is performed on the basis of the parameters saved in the "Workplace" view such as labour rateand prices for parts and merchandise. Detailed information about the composition of the package price can be found in the "Information" function of Packagemanagement in the "Calculation values" tab.


1.1 Automatic package calculation


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With SPPS, different methods for calculating individual fixed prices and forming prices are available, in addition to thestandard calculation.An individual calculation is performed using different calculation types, depending on the strategy and market situation.These are discount, markup and target price. These calculation regulations as well as a mixed calculation(discount/markup on parts/wages) can be applied to the entire package or only to the parts and/or operations containedin it.SPPS also offers a method of forming a signal price for the package prices. Individual prices can be calculated for packages in the "Calculation" function.


1.2 Individual calculation


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The "Calculation of changed packages" function is largely similar to the "Calculation" function. The difference lies in thefact that only fixed price packages whose list price has changed due to a change to the master data (e.g. parts price orlabour rate) are displayed here.These packages may require a re-calculation. Otherwise, the new price can be confirmed.If there are packages in this function after an update, this is signalled by means of the exclamation mark. Packages inthis folder must be processed.

The "Delta" column shows whether the list price has increased (green) or decreased (red). If the changes are not accepted, the packages must be marked and confirmed via the "Confirm packages" button sothat the current price is retained.If the changes are accepted, the packages must be marked, re-calculated via the "Start calculation" button and thechanges saved via the "Save changes" button.


1.3 Calculation of changed packages


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Groups are required so that several prices can be shown for one and the same package.An individual calculation can be assigned to every group in the "Group management" function of Edit packages.Changes to the calculation regulation always affect all packages assigned to the group.

Group calculations are only active for a package for as long as the package is assigned to the group. If apackage is deleted from a group, the group calculation no longer applies and only the standardcalculation is used.


1.4 Group calculation


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The standard calculation is performed on the basis of the parameters saved in the "Workplace" view, such asVAT rate,Price calculation basis (labour rate/hour),Labour rate,Prices for parts andPrices for merchandise.

A change to the calculation parameters always triggers a re-calculation of all packages for all connectedusers.

The wage component is shown with three different labour rates. No discount is given for wages. Example - Labour rates created in the "Labour rates" tab of the "Workplace" view


1.5 General calculation parameters


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In Chapter 2, you will learn:about the different calculation regulations.

2.1 Target price calculation 2.2 Signal price formation 2.3 Markup calculation 2.4 Discount calculation 2.5 Mixed calculation


2. Overview of the different calculation regulations


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Packages can be calculated with a defined fixed price, e.g. in marketing or comfort campaigns.If a target price is defined, the labour rate changes. The labour rate displayed is a theoretical value that is calculated onthe basis of a proportional distribution of the sales deductions/increases.The specified target price is compared with the minimum, average and maximum package price as calculated percolumn, and the profit amount is re-calculated (at the same labour rate).The margin displayed refers to the parts and the labour. To the parts because the net purchase price was calculatedusing the reference discount groups. The margin on the work is calculated by means of a purchase price that has beenentered.

If the target price is shown in red, the calculation should be checked. In these cases, the purchase priceof the parts has been undershot.

After the target price has been calculated, whether a margin under-usage has occurred must be checked in thecalculation overview. When the minimum margin is entered in %, packages that do not reach this minimum margin aredisplayed and can be re-calculated.The target price calculation can be forwarded to connected users as a price recommendation or price maintenance.

Exercise: To calculate packages with a target price.

Select packages in the "Calculation" function, select "Target price" via the pull-down menu and click on the"Start calculation" button.


1. Select the "Target price" calculation regulation and click on the "Start calculation" button.2. Enter the target price, calculate the prices and transfer them.3. Check the margin under-usage and start the calculation for affected packages.4. Enter the target price, calculate the prices and transfer them.



2.1 Target price calculation


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Signal prices have a psychological and marketing effect on the customer. An extended rounding function is availablefor calculating signal prices, i.e. amounts can be rounded up or down.Signal price formation results in a rounding difference that is shown in the "calculation values".

Signal prices can be formed in all calculations except the "Target price" calculation regulation.

Exercise: To form signal prices for packages using a standard calculation.

Select packages in the "Calculation" function and enter the calculation in the "Signal price" area.


1. Select the method and basis.2. Enter the ending.3. Calculate the prices and transfer them.



2.2 Signal price formation


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The following markups can be calculated via the markup calculation:Absolute markup (absolute value on the purchase price)Markup on package in %Markup on parts in %Markup on wages in %

Calculating the markup:Wages + Parts (BLP) = Subtotal (net) - Discount as per Daimler reference discount groups = Purchase price + Desired markup = Total price (net)

The markup is calculated on the basis of the purchase package price (excl. tax). Markups and discounts are performed by default on the total package price, i.e. including wage labour.When a markup is calculated, the markup is only applied to the total of wages and net purchase price of the parts. Thismarkup is not to be equated with the margin. The margin to be achieved is specified in this way.

Sample markup/margin: Markup 10% = margin 9.09% Markup 20% = margin 16.67% Markup 30% = margin 23.08%

The margin is calculated from the reference discounts saved for the parts in question. The value of themargin and that of the markup therefore differ from each other.

Exercise: To calculate packages with a markup on parts.

Select packages in the "Calculation" function, select "Markup on parts [%]" via the pull-down menu and clickon the "Start calculation" button.


1. Select the "Markup on parts [%]" calculation regulation.2. Click on the "Start calculation" button.3. Enter the markup, calculate the prices and transfer them.



2.3 Markup calculation


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The following discounts can be calculated via the discount calculation:Absolute discount (absolute value on the gross list price)Discount on package in %Discount on parts in %Discount on wages in %

Discount calculation:Wages + Parts (BLP) = Subtotal (net) - Desired discount = Total price (net)

The discount is calculated in relation to the sales package price (excl. tax).

Exercise: To calculate packages with a discount on the package.

Select packages in the "Calculation" function, select "Discount on package [%]" via the pull-down menu andclick on the "Start calculation" button.


1. Select the "Discount on package [%]" calculation regulation.2. Click on the "Start calculation" button.3. Enter the discount, calculate the prices and transfer them.



2.4 Discount calculation


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If packages are calculated using two different calculation parameters, mark the required packages and select"Discount/Markup on parts/wages" via the pull-down menu. The following variants can be calculated via the mixed calculation:

Discount/Markup parts in currency unit or %Discount/Markup wages in currency unit or %Discount/Markup parts in currency unit or % and wages in currency unit or %

Whether a discount or markup is calculated depends on the prefix that is entered.Positive values (e.g. 20) = markupNegative values (e.g. -20) = discount

Exercise: To calculate packages with a discount on wages and a markup on parts.

Select packages in the "Calculation" function, select "Discount/Markup on parts/wages" via the pull-downmenu and click on the "Start calculation" button.


1. Select the "Discount/Markup on parts/wages" calculation regulation.2. Click on the "Start calculation" button.3. Enter the discount/markup, calculate the prices and transfer them.



2.5 Mixed calculation


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The "SPPS Online Tutorial — Calculation" is over. If you have further questions, use the help in the SPPS user documentation.


End

Documents

Overview - Learning · file:////Ds01/spps/90_Bearbeitung/help/en/lernen/01_grundlagen/01_tut_02_02_installation_en.html[24.01.2017 09:56:00] After login in XENTRY Portal, SPPS is