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Overview:Overview: Introduction to the Tourist Guide ProfessionIntroduction to the Tourist Guide Profession
The European Federation of Tourist Guide The European Federation of Tourist Guide Associations (FEG)Associations (FEG)
Tourist Guiding as a Unique and Distinct Tourist Guiding as a Unique and Distinct ProfessionProfession
Characteristics and Challenges of the Tourist Characteristics and Challenges of the Tourist Guide ProfessionGuide Profession
Conclusion Conclusion
Tourist Guides: The Tourist Guides: The OrphansOrphans of the Travel of the Travel
IndustryIndustry
Within the Within the TTravel ravel IIndustry confusion ndustry confusion abounds. abounds.
Tourist Tourist GGuides have been aptly called uides have been aptly called the the OOrphans of the travel industry, rphans of the travel industry, somewhat hidden within the trade. somewhat hidden within the trade.
Case Study: Tourist Case Study: Tourist GuidesGuides
Principle Elements that encourage one to Principle Elements that encourage one to pursue a career in Tourist Guiding:pursue a career in Tourist Guiding:
A passion for History and CultureA passion for History and Culture
Enthusiasm to work with peopleEnthusiasm to work with people
Willingness to serve others and proud to Willingness to serve others and proud to serveserve
Vital Elements that keep Vital Elements that keep the Profession Alivethe Profession Alive
InnovationInnovation
CreativityCreativity
DiversityDiversity
Key QuestionsKey Questions
Is Tourist Guiding a lucrative job?Is Tourist Guiding a lucrative job?
Is it sustainable?Is it sustainable?
Is the Profession appreciated and Is the Profession appreciated and valued?valued?
History has shown that History has shown that TTraining, raining, EEvaluation and valuation and
RRegulation of Tourist Guides yields egulation of Tourist Guides yields great rewards great rewards
not only for not only for TTravellers andravellers and Tourist Tourist GuidesGuides, but for , but for
SSites, ites, CCities, and whole ities, and whole SSocieties as ocieties as well. well.
European Federation of European Federation of Tourist Guide AssociationsTourist Guide Associations
Founded in 1986 Founded in 1986
Mission Statement:Mission Statement:
To represent the profession, to To represent the profession, to publicise and improve the quality of publicise and improve the quality of service offered to all visitors to service offered to all visitors to EuropeEurope
FEG Member FEG Member AssociationsAssociations
Tourist Guiding as a unique Tourist Guiding as a unique and distinctand distinct P Professionrofession
CHARACTERISTICS OF THE CHARACTERISTICS OF THE TOURIST GUIDE TOURIST GUIDE
PROFESSIONPROFESSION
1. Qualification1. Qualification
2. 2. Heritage InterpretationHeritage Interpretation
3. 3. TrainingTraining
4. Area-specificity4. Area-specificity
5. Professionalism5. Professionalism
Tourist Guide Qualifications:Tourist Guide Qualifications:
Awarded in all EU Member States Awarded in all EU Member States
European NormEuropean Norm
EN 13809 of EN 13809 of 20032003
EN 15565 of EN 15565 of 20082008
Heritage InterpretationHeritage Interpretation
Pride in telling their region’s storyPride in telling their region’s story
TrainingTraining
Emphasis on Emphasis on QualityQuality and and StandardsStandards
Area SpecificityArea Specificity
Due to considerable concentration of Due to considerable concentration of Heritage and Diveristy of peoples, Heritage and Diveristy of peoples, beliefs, art, traditions and customsbeliefs, art, traditions and customs
ProfessionalismProfessionalism
The Term The Term Professionalism Professionalism is closely is closely linked to ongoing Training, Updating linked to ongoing Training, Updating
and Continuing Professional and Continuing Professional DevelopmentDevelopment
Conclusion: Conclusion: Guiding a Dynamic ProfessionGuiding a Dynamic Profession
For anyone who wishes to thrive For anyone who wishes to thrive personally and professionally, it is personally and professionally, it is vital to attempt to understand new vital to attempt to understand new
trends and flow with changes trends and flow with changes rather than fight them.rather than fight them.
Job satisfaction in Tourism has no limitsJob satisfaction in Tourism has no limits
Job offer variety, human communication Job offer variety, human communication and opportunity to develop new ideas.and opportunity to develop new ideas.
Job seekers need to find their Job seekers need to find their raison raison d’êtred’être in Tourism in Tourism
How can one stimulate How can one stimulate interest?interest?
Recognition of the Recognition of the TTourist ourist GGuide uide PProfession rofession as a unique and area specific professionas a unique and area specific profession
Regulate the Regulate the PProfessionrofession
Effectively Pursue the adoption of CEN15565 Effectively Pursue the adoption of CEN15565
Revisit Revisit TTourist ourist GGuide uide CoCourses – integration of urses – integration of ‘romance’ in ‘romance’ in TTourist ourist GGuide uide CCourses - the ourses - the learning process has to be largely stimulatinglearning process has to be largely stimulating
How can one stimulate How can one stimulate interest?interest?
MotivationMotivation
Involvement in discussions concerning Involvement in discussions concerning tourism tourism
Value the work of Value the work of TTourist ourist GGuides uides - - listen listen to their voiceto their voice
Instruct people in the Art of ServingInstruct people in the Art of Serving
THANK YOUTHANK YOU – – DěDěKUJI !KUJI !
Glorianne Mizzi Glorianne Mizzi FEG Executive Council OfficerFEG Executive Council Officer
E-mail: E-mail: [email protected]
Website: Website: www.feg-touristguides.org
