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RESEARCH POSTER PRESENTATION DESIGN © 2019
www.PosterPresentations.com
•Effective Communication Leads to Patient Satisfaction and Health (Norouzinia et al. 2016)•Barriers often arise in maintaining effective communication between nurses and patients and their families (Bullington et al. 2019)•Main areas of communication competence: motivation, knowledge and communication skills (Włoszczak-Szubzda et al. 2012)
Purpose of the studyDetermination of the communication skills of nurses and the development of effective interaction with nurses, patients and their families.
Research questionWhat communication skills do nurses need to train to improve patient satisfaction at the National Research Center for Motherhood and Childhood?
INTRODUCTION AND OBJECTIVES
Venue: National Scientific Center for Motherhood and Childhood, KF "UMC"Respondents: 83 clinical nursesResearch method: quantitative researchData collection: online survey of nursesEthical issues: informed consent and writing, confidentiality, anonymityData Analysis: Descriptive Statistical TechniquesReliability and reliability: questionnaire approved and adapted to our research (Aghabarary et al. 2009)
RESEARCH DATA RESULTS CONCLUSIONS•Effective communication is a key element in delivering high quality healthcare services•The need for regular continuous training in communication skills•Conducting periodic seminars•Monitoring the effectiveness of communication skills•Clear definition of the role of the nurse in the team•Motivating nurses to provide quality healthcare
CONTACTS
Leader: Sari Järvinen (JAMK) Researchers: Elnara Epreva, Olga Kataeva, Ainagul Botaeva, Anar Baikasinova ("UMC")
Overcoming the communication barrier in the professional activities of nurses
Elnara [email protected]
•Develop recommendations for training programs•Further research
RECOMMENDATIONS
Barriers (n = 5)Influence
Yes % No %
Возрастные 57,83
Гендерные 54,22
Религиозные 56,63
Культурные 60,24
Разговорные/языковые 62,66
Common barriers between patient and nurse
Barriers (n=10) Influence
Yes % No %Patient lack of awareness of the status and
responsibilities of the nurse 66,27
Patient's resistance and unwillingness to communicate 67,47
Patient anxiety, pain and physical discomfort 72,29
Patient related barriers
Barriers (n = 4)Influence
Yes% No %
Hospital environment unfamiliar to the patient 63,86
Lively ward environment (noise and traffic) 74,71
Unsuitable environmental conditions (poor ventilation, heating, cooling
and lighting)71,09
Care of critically ill patients in the department 68,68
Environmental barriers
Barriers (n=25)Influence
Yes % No %Lack of awareness among nurses about verbal
and non-verbal behavior 66,27
Lack of nurses 85,54Work overload during shift 90,36
Lack of time 87,95Shift schedule against the wishes of the nurse 73,5Physical problems and illnesses of the nurse 66,27
Poor financial situation of a nurse 80,72
Unprincipled attitude towards nurses by senior nursing officials 71,09
Lack of in-service training in communication and nursing skills 66,26
Negative attitude of the nurse towards the patient 71,09
Unwillingness of the nurse to communicate with the patient 62,65
Insufficient knowledge of the nurse about the needs and situation of the patient 60,24
Communication barriers for nurses
