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Over 25,000 people, 400 places and 24 hour operations - can travel
planning really work?
National Transport & Development Conference 2009
Tom Rice TfL Travel Plan Co-ordinator
TfL’s People & Places
• Our employees:– 21,000 in operations (LU & Surface)– 7,000 employees in non-operational
posts (LU, Surface & Corporate)
• Our Buildings:– Over 400 premises ranging in...
size (from 457 up to 231,697 sq.ft) number of employees (from 2000+ down to a handful) lease types (head to short term)
– Frequent relocations of a dynamic workforce (8 new buildings/floors occupied & 4 vacated in 2007/08)
Challenges
• Starting point• Resource• Aims:
– Encouraging smarter working practices by employees across the organisation (reducing travel demand) and increasing the sustainability of residual employee travel
– Exemplar practice in travel planning
• Measurable targets – outputs and outcomes• Embedded activities / offers
The TfL Travel Plan
• Key principles for developing travel plan initiatives:– Good for our people?– Good for our business?
More recent measures & activities
• Facility improvement programme• Cycle2work scheme• LU car share scheme• Bike safe motorcycle training • Delivery and Servicing Plan• Flexible working• Cycle training• Bike servicing• Information
– Induction– Campaigns– Roadshows– Re-locations
• Employee travel surveys
Bike servicing
• All year round long term programme• Accessible & flexible approach• Flexible to demand• Focused promotion
0.0
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14.0
Mar
'09
Apr
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May
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Jun
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Jul '
09
Aug
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Sep
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Oct
'09
“Many thanks for this great service”CJ, Training SpecialistLondon Underground, Ashfield House
“The mechanic’s visit was a complete success”YB, Regional Operations ManagerLondon Dial-a-Ride, Orpington
Bikes serviced per mechanic visit
Flexible working
• Background & context• Staff engagement: HR Policy managerial briefings & Your Say
• Grasping opportunities available to pilot
• Pilot aim:To better understand the feasibility and business impacts ofdifferent flexible working types across a range of voluntarilyparticipating business areas – informing wider TfL business change
• Testing hypotheses / monitoring:– Manager & employee experience / job satisfaction – Demand for travel and workstations– Individual & team output / productivity– HR support and other lessons learnt
• Early progress
1722
1238
232
3192
4115
2007 HeadOff ice
2007 LU Ops ST Ops Previous surveys YTC 2009
Employee travel survey
• Approach:– census survey– paper surveys with manager’s guidance
note & online (via email) questionnaires– £50 & £25 prize draw incentive– open for 3 weeks (3rd – 23rd June)– helpdesk– widespread comms campaign
• Purpose:– check progress against Travel Plan– ensure the plan continues to meet the emerging needs of employees
• Response
2%
3%
14%
4%
5%
7%
32%
32%
3%
2%
19%
4%
3%
9%
25%
34%
Other
Motorbike/moped
Car (as driver)
Walk (for morethan 5 minutes)
Bicycle
Bus
Train
Tube
Main mode of transport – all employees– Change in the last 18 months / 2 years
• Outline findings
3%
3%
1%
2%
6%
17%
5%
5%
2%
Other
Motorbike/moped
Car (as passenger)
Car (as driver)
Walk (for morethan 5 minutes)
Bicycle
Bus
Train
Tube
Main mode of transport – all employees
• Outline findings
– Potential for further change
Not currently, but thinking about starting in the next6 months / intending to in the next 30 days...
4% increase in proportion cycling as part of their journey by 2009
15% in 2007/08
17% in 2009 ?
5%
1%
7%
19%
4%
5%
4%
Motorbike/moped
Car (aspassenger)
Walk (for morethan 5 minutes)
Bicycle
Bus
Train
Tube
Currently driving, but thinking about starting... in the next6 months / intending to in the next 30 days...
• Outline findings
– ... amongst car drivers
a b c d
– MotivatorsEnvironmental concernSaving timeConvenienceImproving health and fitness
d BD
– Potential improvementsImproved facilitiesSecure waiting at PT facilities
• Outline findings
a b c d
– MotivatorsEnvironmental concernSaving timeConvenienceImproving health and fitness
d BD
– Potential improvementsImproved facilitiesSecure waiting at PT facilities
Travel Plan active travel target
• Active modes (walking & cycling) used as part of journey – all employees
4.0% PT. INCREASE REQUIRED 59%
3.0% PT. ADDITION TO TARGET PROPOSED
Future opportunities
• Managing level & time of demand:– Flexible working
• Increasing sustainability of residual demand: – Facility programme– Cycle Hire Scheme– Self-service solutions for champions– Renewed emphasis on messages– Delivery & Servicing Plans
• Key principles for developing travel plan initiatives:– Good for our people?– Good for our business?
Tom Rice (020) 7126 1080 [email protected]