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CRICOS QLD 00244B | NSW 02225M TEQSA: PRV12081
Outsourcing vs Insourcing Retail
Managing the balance between Amenity, Sustainability and Bottom Line
• Regional University
• Three campuses in SEQ western corridor from Springfield to Toowoomba
• 26,000 students – 66% online
USQ Snapshot
• Student Guild shift away from F&B
• Strategies to make business sustainable
• Commercialisation of University owned business
• Growth in Ipswich and Springfield
The past 7 years
• Real-time feedback
Measuring, Monitoring and Adapting
• Meaningful data
• In the pipeline
Measuring, Monitoring and Adapting
• Finding a balance
• Is the pie large enough?
• Amenity value?
• Reality bites
• How can we help?
• Innovate to reduce overheads
Challenges, Learnings and Successes
CRICOS QLD 00244B | NSW 02225M TEQSA: PRV12081
Thank You