Saturday BriefingPage 1

January 19, 2013 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

®

Outrigger® Milestones Recognized

By Kathy Oyadomari

Each quarter, it is both a privilege and pleasure to honor and recognize our ‘ohana who have reached 30 or more years of service with Outrigger®. On behalf of Outrigger Hotels & Resorts, we congratulate and thank Chuck Shishido, Rosita Rosete, and Sam Yip. (See Dr. Kelley’s article on Chuck Shishido right.)

Rosita Rosete

35 Years of Service

Rosita currently works at the OHANA Waikiki East as a housekeeper. Rosita said she’s worked at every Outrigger! She began her Outrigger career at the Outrigger West and was a housekeeper at the East, Surf, Waikiki, Village, Reef Towers, Maile Sky Court,

Prince Kuhio and Malia. Currently she is a housekeeping supervisor and inspects rooms. She has also been a rooms control clerk and a relief assistant housekeeper. Rosita enjoys working with her coworkers and likes that everyone helps one another. She shared that computers and upgraded housekeeping equipment have made her job much easier—and quieter with the new upright vacuums! Rosita enjoys spending time with her husband, shopping, walking, and going to the movies. She has three brothers and three sisters and just visited her son in Arizona and her daughter on Maui. She enjoys dancing the samba with her sister-in-laws and also exercising each morning after housekeeping briefings.

• FuturePlans:Tovisit her sisters inNew JerseyandCalifornia and to visit her mom in the Philippines.

• BucketList:Towin“PowerBall”inArizona!

• MostProudof:HeryearsofserviceatOutriggerandofher children who are all doing well.

• WordsofWisdom:Enjoyyourlife,behappy,andalwayssay“Iloveyou”toyourfamily.

Continued on page 4

Honoring Chuck Shishido

By Dr. Richard Kelley

This week, we honored members of our ‘ohana who passed important milestones in their careers with Outrigger Enterprises Group in 2012. All are significant landmarks, but Iwanttoaddafewspecialcomments about Chuck Shishido, a 40-year veteran of our company.

Chuck started as a houseman on December

28,1972,thesamedayIwascelebratingmy39thbirthday.Itwasabusytimeforourcompany.TheOutriggerWaikikihad opened in 1967 and we were rushing to complete work on what are now called the OHANA Waikiki East and OHANA Waikiki West hotels.

To put 1972 into a current perspective, here are a couple of reminders. Although the war in Vietnam was still very“hot,”HenryKissinger,U.S.nationalsecurityadvisor,andLeDucTho,amemberoftheNorthVietnamesepolitburo, were negotiating a peace agreement, which was finally signed in Paris in January 1973. Richard Nixon was electedtoasecondtermasU.S.president.Andvisitorarrivals to Hawai‘i broke the 2 million mark for the first time in history. (See sidebar on page 14 for more 1972 events.)

Since then, there have been a lot of changes in Hawai‘i and, indeed the world. My hairline has, shall we say, migrated. Our company has gone from a Waikīkī-only operation to a multinational hospitality icon. And Chuck has grown immensely – professionally and personally, thoughnotphysically,Ihastentoadd–aswell.

Chuck’sloyaltytoOutriggerisaninspiration.ItwashismotherwhointroducedChucktothecompany.In1972she had served Outrigger well for almost 20 years as a housekeeper. Chuck started by working part time in the Housekeeping Department of the Outrigger Reef Towers (now operated as Wyndham at Waikiki Beach Walk®), while

Continued on page 14

Saturday BriefingPage 2

Saturday Briefing is published by and for

employees of Outrigger Enterprises Group (OEG)

Editor-In-Chief: RichardKelley

SupervisingEditor: PilaHanson

SeniorEditor: KathyFoley

ProofingAssistant: CharLuning

ContributingWriters: EmployeesofOEG

Visitusonlineat:

www.saturdaybriefing.outrigger.com

SubmissionstoKathyFoleyatkathysb@outrigger.com,

via interoffice mail to OEH/HR,

or by phone at (808) 921-6957.

© 2013 Outrigger Hotels Hawaii An Equal Opportunity Employer

Cultural CompetencyBy Gavan Conway

OneofourMateshipValuesis“Intouchwithlocalcultureandtheland,”similar to the Outrigger value of Wahi -senseofplace).Inkeepingwiththisvalue, a group of Outrigger Surfers Paradise and Australian corporate office employees attended an IntroductiontoCulturalCompetency&IndigenousEngagementtrainingcourse. The course was conducted by theYugambehMuseumLanguage&

Heritage Research Centre.

Inthe1800stherewerebetween350and750Indigenouslanguages in existence throughout Australia. Each language was specifictosmallgeographicregions.Unfortunatelytodaythereareless than 150 known languages left. The Yugambeh Museum was established to preserve and promote their language and to showcase the aboriginal heritage to all local people.

While the course conducted by the Museum staff aims to deliver anappreciationofthelocallanguageandthehistoryofIndigenousPeople, it also encourages those who attend to think about ways of engaging and doing business with the aboriginal community.

This visit to the museum is only one part of an Outrigger program that will teach our employees and guests to appreciate the culture that existed hundreds of years before European settlement. The program also includes regular performances by the Jaran Dancers (Jaran means fresh water). The very professional dance troupe was invited to perform for staff and guests at the Outrigger Reef on the Beach in Hawai‘i in October last year.

Front: Saryoot Nichols, Mia-Maria Preihs, Holly Norbal, and Sita Limbu

Back: Grant James, Sharone Hale, Aron Farrell, Marek Grabowski, Gavan Conway,

Reeghan Finlay (Yugambeh), and Rory O’Connor (Yugambeh Director)

Happy Birthday!January30:AgnesMamis,RudolphD.Seifert,AlmaA.Cabot,RobinL.Walsh,FayeYoshinoFernandez,EliseK.Maddy,MarlynU.Locquiao,EtuateLiwaiono,ThelmaNinter,Rustiawan,Madison Tingate, and Phadungkiat Churod.

January31:SeverinoT.PalacayJr.,OliverAndresDeLeon,TavaitaValerau,CecilioAlimboyong, Charles Hayllar, Anthony Dizon, and Sharol Kasio.

February1:ValerieA.S.Lee,AnnetteM.Choy,JanaK.Matsunaga,LaiHungWong,HathaikanTansuan, Arwut Rodjanarat, Piyanat Tipyolal, Sireli Ratucoka, and Monika Katudrau.

February2:CarieanneA.Tanioka,LeoAsuncionDeLaCruz,GregoryE.L.Ho,PurieGarcia,SeanK. Corpuz, Alivereti Kurisalili, Krishna Kumar, LeoneRokovada,AruneeSaelim,AnusornIntrara-o-sorth,andArtapongDongpalee.

February3:MaryArleneF.Geroy,ShaoYuan-LiangMai,SunKim,SalvadorC.Antonio,Cary Ann Byers, Guimei Cheng, Renee P. Takai, BarbaraLam,LarinaC.Galla,RobertoC.Viloria, Jirarot Chuasard, Koson Na Dam, Manat Nanakhon, Joseva Bosewaqa, and AustralizLenckowski.

February4:ArlanC.Villanueva,MalaiKahulamu,Margaret R. Yannell, Andrea E. B. Villanueva, RexeneDoty,YaswantPal,LaveniaTawake,Benchito Elbo, Xody Yano, Kanchana Hnujam, and Christoph Berger.

February5:JohnCacayurin,MichaleneK.Hanawahine, Zenaida A. Manganaan, Shu LianLin,DiZhongLin,EstebanA.UdaundoJr., Nopphadon Piaphat, Prasert Kitkangbon, TimociYabe,andAdeleLingam

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Outrigger’s Statewide StarsBy Barry Wallace

OnThursday, January10,2013,theHawai‘iLodgingandTourismAssociation held its 23rd Annual Nā Po‘e Pa‘ahana Awards Recognition Luncheonat theHiltonHawaiianVillageWaikikiBeachResort.Theannual event recognizes movers and shakers in the lodging and tourism industry statewide.

President & CEO George Szigeti extended his congratulations and offered words of praise to all of the distinguished honorees and finalists. MasterandMistressofCeremony,ShannonScottandLinaGirlfromKCCNFM100,entertainedthemorethan800inattendanceandannouncedthehonorees,runners-upandwinnersinthefollowingcategories:Bell/ValetPersonoftheYear,Engineer/MaintenancePersonoftheYear,Food&BeveragePersonoftheYear,FrontOfficePersonoftheYear,Managerof the Year, Housekeeper of the Year, Security Officer of the Year, and OutstandingLodgingEmployeeoftheYear.

Itwasanail-biter,asourveryownShaeGallardowasannouncedasafinalistintheOutstandingLodgingEmployeeoftheYearcategory.Shaeplaced first runner-up against some tough competition; the following isjustoneexampleofwhyShaeisthebestofthebest:“In2011,Dr.

Luther[lastnamerespectfullywithheld]losthis wife and Shae was the first called. He has no family, and Shae stayed in contact with him often since his wife’s passing. When the guest found the will to return to Hawai‘i with his wife’s ashes, Shae helped to coordinate a scattering of her ashes, funeral service, and memory book. This year, the guest returned again appearing ‘a little more frail and older.’ Shae visited him at the pool, called him during his stay, invited him to lunch, and introduced him to new friends (other return guests) so he would not feel alone…Every morning, Shae brings and shares that extra sunshine amongst our employees, vendors, and guests. We enjoy Shae’s enthusiasm, high energy, positive attitude and great sense of humor. Outrigger Hotels is obviously pleased and proud that Shae Gallardo thrives in a work environment that allows her to blend professional and personalvaluesforawin-winsituation.”

Congratulations, Shae, and a big mahalo also to our outstanding nominees and to those who took the time to recognize and nominate the outstanding achievements of each.

Bell/Valet Person of the Year

ChristopherSwordandKerryIha

Engineer/Maintenance Person of the Year

Stanley Trueman

Front Office Person of the Year

Alohalani Alapai and Reuben Burke

Housekeeper of the Year

Jenny Wu and Nelia Navarro

Lodging Employee of the Year

Shae Gallardo and VilmaLandagora

Manager of the Year

AlanNaito,IvyKwok,JasmineLopez-Silva,Jerald

Dolak, Kaipo Ho, Natalie Caceres, Reuben Nakagawa, Teresa Shepherd, and Vicki

Valenciano

Please join me in congra-tulating our statewide stars!

Lookformorephotosinnext week’s issue!

Shae Gallardo receives her award with David Means, Mark Omori, Robert “Kui” Wright, and George Szigeti

Outrigger Hotels and Resorts top contenders at the 2013 Nā Po’e Pa’ahana Recognition Luncheon. Standing: Reuben Burke,

Alohalani Alapai, Nelia Navarro, Reuben Nakagawa, Kerry Iha, Stanley Trueman, Alan Naito, Ivy Kwok, Kaipo Ho, Barry Wallace,

Jerry Dolak, Christopher Sword, and Dr. Chuck Kelley. Kneeling: Jenny Wu, Teresa Shepherd, Natalie Caceres, and Shae Gallardo

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New Arrival!Greg Ho, currently working in the Projects department, became a grandfather for the first time! Daughter Katelyn and son-in-law JacobwelcomedLiamQuonPulamaalohamekamana‘opa‘a Wong to their family on January 15, 2013.Liamweighedinat8pounds,1-1/2 ounces and was 20 inches long.

Political FundaiserBy the OHHPAC Committee

Senator Gil KaheleSenateDistrictOne:Hilo

Wednesday, January 23

5 - 7 p.m.

The Mandalay

1055 Alakea Street

Downtown Honolulu

Ifyouareinterestedinthisfundraiser,pleaseemailKathyFoleyatkathysb@outrigger.com.

Sam Yip

30 Years of Service

Sam is currently a houseman at the OHANA Waikiki West.His job responsibilities include shampooing the carpet and taking care of the guest rooms and public areas. He says he enjoys his job and feels fortunate to work for Outrigger and the Kelley family. Sam has been

married to his wife Sim Mei for 42 years and they have 2 boys, 1 girl and 4 grandchildren – all girls! He is grateful for his job that allows him to take good care of his family; he is so proud of them. Sam’s hobbies are cleaning his house and working in the yard, tending to his vegetables and flowers. He enjoys going to Chinatown, spending time with his grandchildren, watching T.V. game shows in particular, and traveling to Vegas for some fun!

• FuturePlans:Retirementoneday

• MostProudof:Hisfamily

• WordsofWisdom:Workhard,don’tbelazy,andtakecareof your children

Outrigger® Milestones Recognized

Continued from page 1

Portions reprinted from September, 2010 Employee Newsletter

By now you should know that Outrigger has a new Employee Assistance Plan - Employee Assistance of the Pacific! They are a short-term confidential counseling service, provided to you by Outrigger, that can assist in identifying and resolving issues that may be interferring with your job or personal life. Experienced counselors are available across theIslandsandcanbecontactedbyphoningoremailingtheHonolulu office.

Fromtimetotime,theSaturday Briefing will share articles and information from our new EAP.

Ask the EAP CounselorI’ve heard that EAP counseling is supposed to be confidential but how can that be if my employer is paying for the sessions? Don’t you have to bill for your services like an insurance company?

This is a common confusion about EAP services and many peopleaskthisquestion.Inmostcases,theemployercontractswith us on an annual basis to provide a set number of sessions toanyeligiblepersonwhowantstousetheEAPprogram.Ina few situations the employer pays for EAP services by the hour.Ineithercase,noidentifyinginformationisprovidedtothem. We take the issue of confidentiality very seriously at EAP and without your written consent we will not confirm or deny to anyone that you have used EAP services. There are a very few, extremely limited exceptions to this policy, and we will explain them to you at your first EAP session.

Employee Assistance of the Pacific

1221 Kapi‘olani Boulevard, Suite 730

Honolulu,HI96814

Ph:(808)597-8222•TollFree:(877)597-8222Email:Info@EAPacific.com•Website:EAPacific.com

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Celebrating Employees of the 4th Quarter 2012By the Human Resource Service Center

Each quarter, it is a pleasure to gather Outrigger ‘ohana together to honor and recognize star performers, this time for the fourth quarter of last year. The OHANA Waikiki East was host to the celebration on Tuesday, January 15, with Alan White, Barry Wallace, Charlene Goo, Chuck Shishido, Dr. Chuck Kelley, Ruthann Yamanaka, and department heads on hand to extend their congratulations and share short anecdotes about each of the distinguished honorees. Congratulationsto:

Alycia Thorne

Food & Beverage Attendant

A l y c i a ’s c o m m i t m e n t is unquestionable; she consistently goes out of her way to assist staff and guests atOutriggerLittleHastingsStreet Resort and Spa, Noosa, Australia, where currently she is a food & beverage attendant. Alycia attends a university full-time and still finds time to fully commit to Outrigger. She is kind-hearted and will do anything for anyone. Alycia is punctual, reliable and very courteous. Her responsibilities have progressed from basic servicing to looking after small conferences on her own. Alycia arrives to every shift with a positive attitude and a thirst for knowledge. She is not only one of the most reliable staff but also one of the most respected. Her attention to detail solidifies her as our superstar.

Brett Shreiweis

Cook

Brett demonstrates our Outrigger Values every day while currently working at Outrigger Surfers Paradise in Australia. Brett is always smiling and has a willingness to help others. Since recently being promoted from kitchen steward to cook, he has shown an enthusiasm and aptitude for learning new skills. He is already inspiring other kitchen staff by his example. Brett takes great pride in what he is doing and has a passion for cooking.

Daniel Ou

Housekeeper

Daniel currently works at the OHANA Waikiki West and has only been with the Housekeeping Department for1-1/2years.Inthatshorttime, Daniel has proven to be a rising star in the department. Hired as a linen runner responsible for making deliveries to guests and housekeepers; loading washers and dryers for household items; and manning the linen chute for a hotel with 659 guest rooms, Daniel carries a heavy workload. He is a multi-tasker and extremely productive. He works hard and smart. He sets priorities and plans ahead. (He will wash or open more towels to prep for heavy checkout days, even though he is off the next day.) Daniel takes ownership of the task at hand and is always the first to report any low supplies or needs in the storage room. No matter how hectic his day, Daniel is always pleasant and poised.

Jacob Nohara

Bellman

Jacob currently works at the OHANA Waikiki East Bell Department.Forthepastnineyears, he has been diligent to his duty, courteous and helpful to our guests and co-workers. We can always count on Jacob to deliver guest bags and amenities in a timely fashion. Jacob was nominated becauseof the following:Asenior group arrived at the property and a woman lost her balance and fell backwards on the up escalator. Jacob and other bellmen were helping to unload bags from a tour bus curbside. Jacob dropped the bags in his hands and ran from the tour bus to stop the escalator when he heard thewoman’s scream.Uponreviewing the surveillance video, Jacob could be seen running to the escalator, diving into a Ninja roll and stopping the escalator. His quick action saved the guest from further injury. We are proud of Jacob’s efforts, not only for this, but for his daily efforts to be a true team player.

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Celebrating Employees of the 4th Quarter 2012Continued from page 5

Janelle Ellis

Team Lead

Currently working as Team Leadatour contact centerin Denver, Janelle displays Outrigger’s Values through her positive attitude and willingness to do whatever it takes for our business to be successful. She is reliable, willing to assist in multiple departments when needed and displays great leadership in her ability to take the next step in resolving issues. Janelle’s Aloha Spirit is shown by how well she works with her co-workers and in how she assists guests with that same Aloha Spirit that she extends to all those around her.

John Moreta

Maintenance Handyman

John currently works at the Outrigger Twin Towns Resort in Australia and excels in communication. He takes the time to communicate challenges and makes suggestions to tackle them. He represents the value of A‘o (to learn and to share) often going out of his way to explain and assist internal and external guests. When issued a task, one has complete confidence that it will be completed to a high standard, communicated to the guest and reported back to management. Willing to learn and assume additional tasks, John ensures that his department, and ultimately the resort, always has his support. He is well liked by his team and has a large fan base throughout all departments. John has a strong work ethic and is a great influence to those around him. John recently looked after the Maintenance Department for several days gaining the respect and admiration from his colleagues. He also has received written and verbal praise from guests and owners regarding his prompt service and professional attitude.

Josef Javonillo

Housekeeper

Josef currently works as a houseman at the Outrigger Waikiki Shore Resort. He can do pretty much anything you ask of him. There have been times when we needed someone to help with luggage, Josef was there to assist; there have been times when our Maintenance D e p a r t m e n t n e e d e d assistance and Josef was there to assist. Josef is always ready to drop whatever he is doing to assist anyone in need yet he still completes his job at the end of the day. He works well with others and works hard with guest satisfaction in mind at all times. Josef comes in every morning with a big smile. His positive attitude and joyful spirit are contagious, not only to his co-workers but to any guest he encounters.

Jun Hwan Lee

Maintenance

Jun Hwan is currently working at the Embassy Suites® – Waikiki Beach Walk®. He is known for his quick response and eagerness to help others. He takes pride in what he does to efficiently handle house calls. Jun is reliable, willing to help out when needed, and provides support to his department. He shows dedication to his job with a positive attitude and by making service calls his top priority. He is responsive, ensuring any maintenance issues are corrected before the guest returns to their room. Jun has the ability to multi-task and is very capable of working under pressure. He is knowledgeable and performs any assignment given him with professionalism and care. Daily and weekly assignments are always done with perfect accuracy and efficiency.

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Celebrating Employees of the 4th Quarter 2012Continued from page 6

Kristina Flores

Guest Services Rep

Kristina represents the value of Aloha with her upbeat and energetic personality while currently working at the Holiday Inn® Waikiki Beachcomber Resort. If you are in thelobby, you can hear her cheerful greeting to guests and passersby. An elderly local guest, who stayed with us for an extended time, frequently visited the staff at the front desk to talk story. A friendship ensued and our front desk staff would assist the guest whenever needed. Unfortunately,theguestranout of funds to continue his stay. When Kristina heard thattheir“friend”wasseensleeping in front of Coco Cove, she had to see if he was ok. He told Kristina that his daughter lived in ‘Ewa but that he could not get in touch with her. That’s when Kristina went above and beyond by taking the guest to ‘Ewa after her shift ended. The guest was so grateful for Kristina’s kindness. Kristina demonstrated Kīnā‘ole by helping a person in need for the right reason, with the right feeling, the first time.

Kenneth Chun

Guest Services Rep

Kenneth currently works as a evening houseman at the Wyndham Royal Garden Waikiki. He consistently delivers the best in service to our guests as well as to his fellow team members in Housekeeping and in other departments as well. Comments are constantly received about Kenneth’s efficiency. Furthermore,he is very dependable, industrious and dedicated. He always reports to work on time and is ready to assist guests and fellow team members. Whenever Kenneth is given a special project, he follows through. Aside from his daily tasks, Kenneth is responsible for keeping the model rooms clean and ready for the following day. He consistently demonstrates a “can do” attitude andis quiet but efficient. Kenneth has two jobs, so he loves to sleep when time permits. He also loves to fix things around the house and enjoys cooking. With Kenneth, the job gets done. He truly exemplifies Ke ‘Ano Wa‘a.

Manuel Nicolas

Guest Services Rep

About a year ago, Manny moved to the OHANA Waikiki Malia (OMH) from the West (OWH). At the OWH he worked as a bellman but at the OMH, he was given the added responsibilities of guest services representative, after being a bellman for an extraordinary 29 years. Manny took on this new challenge and began performing all duties of a front desk person. He is a true example of Ke ‘Ano Wa‘a. Itdidn’t takeMannylongtomasterSTELLEXandwithin a month, he was on his own. Manny is an active person; when all his work is completed, he stocks supplies for the front desk, prepares key packages for the next day, cleans the work area, and shreds and recycles paper. When he is scheduled to work as a bellman, he double checks his bag pull list and ensures all the names match the rooming list. While polishing bell carts, he continues to greet guests as they enter and exit the hotel. Guests comment on Manny’s good personality and professional customer service. Manny will work any shift and knowing Manny, he probably can’t wait to learn night audit.

Marites Tagala

Housekeeper

Marites is friendly and greets guests and co-workers with a smile. She is flexible with her work schedule and assignments and always makes her work a priority while currently at the Wyndham at Waikiki Beach Walk® In the fourthquarter, she took on a project during our renovation to escort vendors who were working on a window tinting project. During the renovation, Marites worked well with her partner, from stripping rooms to putting rooms back on order. She works efficiently, follows instructions and gets the job done. Although quiet, Marites is a team player and often assists her co-workers, especially when partnered with a housekeeper whose English isn’t that good. Marites is willing to work to communicate with her partner patiently and ensures the job is done in a correct way. Marites has a great work ethic, works well with her co-workers and is a worthy recipient of EmployeeoftheQuarter.

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Celebrating Employees of the 4th Quarter 2012Continued from page 7

Panupong Roddam

Restaurant Captain

Panupong has a pleasant personality, a very positive attitude, and a “can do”spirit. Hired as a food runner six years ago, he was promoted to waiter, and most recently to restaurant captain currently working at theOutriggerPhiPhiIslandResort and Spa in Thailand. Khun Panupong successfully completed various English and food & beverage service training classes. He leads by example and is well respected by both colleagues and management. Available at any time, well-groomed, smiling, and friendly, Khun Panupong is well appreciated by our guests. Khun Panupong always participates in any social activity organized by the resort and is a welcome asset to our organization.

Regino Jarquio

Houseperson

Gino is an excellent example of Outrigger’s value of A‘o (to learn and to share). While currently working at the Outrigger Kiahuna Plantation on Kaua‘i and over the years, Gino has learned many different jobs. He is able to carry out the responsibilities of houseman, rooms control, r e l i e f h o u s e k e e p i n g supervisor and security. He is willing to work wherever and whenever needed and always gives the task at hand his full attention. Gino gets along well with everyone, is respectful of others, and is a wonderful asset to the department and the property.

Rosie Wroten

Front Office Supervisor

Currently working at the Outrigger Royal Sea Cliff in Kailua-Kona, Rosie has been leading the front office team for more than six years, and her dedication to perfection is ever present. Rosie monitors two front desk systems controlling room inventory for both Outrigger and Wyndham units. She has two sets of bank deposits to reconcile, two night audits to balance, and two different audit packs that mustbeperfect.UnderRosie’sleadership, the front desk consistently scores a 4.8 out of 5 points in check in/out scores and when compared to 19 other Wyndham / Worldmark properties in Hawai‘i, the Outrigger Royal Sea Cliff has ranked among the top seven for check-in since 2008. Rosie’s Aloha Spirit extends to her enthusiasm for celebration - you always know when a major holiday is around the corner!

Rowena Colling

Guest Services Rep

Rowena is very dependable. She rarely calls in sick, and will work any day and shift, even if it means changing her day off at the very last moment. The front desk staff’s ability to consistently offer excellent customer service is because Rowena is willing to come in to work at a moment’s notice to ensure the front desk is not understaffed. She is knowledgeable in every facet of front office operations, including working the night audit shift. Recently Rowena was asked if she would be interested in training as a relief manager to help out. She graciously agreed to learn what was needed to be a guest service manager at the Outrigger Waikiki, filling in wherever needed. She does her job with pride and dignity and is well respected for her ability to handle any aspect of front office operations.

Saturday BriefingPage 9

Sun Cha “Sue” Chang

Housekeeper

SunCha “Sue”Chang hasbeen with Outrigger for 25 years and currently works at the Outrigger Reef on the Beach in Waikīkī. The knowledge she’s gained over the years has helped her to provide signature hospitality to our guests. She maintains outstanding work performance and demonstrates high quality standards. The guests on her floor look forward to her warm smile, thoughtfulness, and caring attitude towards them. Sue takes the time to get to know her guests. She remembers their names and is attentive to their needs. She knows and remembers special touches that guests appreciate and makes sure they are comfortable and feel “athome.”Sueisconsistentlymentioned in guest comment cards and hand-written letters. The friendly and caring personality Sue shares with guests has formed friendships that go beyond our guests’ stay. Guests will call Sue before arrival and request for her station. Sue assists with Korean translation, is a patient trainer and supportive of company-sponsored activities.

Vanessa Mikola-Dori

Guest Services Agent

Vanessa has been a very c o m p e t e n t , r e l i a b l e e m p l o y e e , c u r r e n t l y working at The Boathouse by Outrigger in Airlie Beach, Australia, and a great help to the entire hotel team. Vanessa came to Outrigger six months ago from the Marriott Hotel in Brisbane and has a degree in hotel hospitality majoring in sales and marketing. This background knowledge of hotels and resorts has been a major benefit to the reception team. Vanessa is a very happy, positive person and depar t ing guests comment on her genuine help and superior service and also on TripAdvisor. Sadly, Vanessa is leaving Boathouse Apartments by Outrigger next month to be closer to her family, although we will still keep her in the Outrigger ‘ohana, as she will be joining the Outrigger Little HastingsStreet Resort & Spa ‘ohana.

Celebrating Employees of the 4th Quarter 2012Continued from page 8

Tasy Burley

Resort Accountant

Tasy consistently produces high quality work. She is a team player, currently working at theOutriggeratLaenanion Kaua‘i, who willingly assists in any regard without hesitation. Tasy is proactive in how she accomplishes her tasks and does so with timely communication. Her cheerful demeanor has a constant positive impact on our work environment and is infectious to all with whom she deals. Owners and vendors alike often compliment on Tasy’s assistance and follow-through.

Una Namudu

Sales Coordinator

Una jo ined the Sa lesd e p a r t m e n t i n A p r i l 2012, but prior, she was manager of the Meimei Department.As part of the Sales team at the Outrigger on the Lagoon - Fiji Unahas shown perseverance in learning new things.There were times during her probationary period where she was bombarded with work but she managed to take this as a challenge a n d e f f e c t i v e l y m e e t guest and her manager’s expectations.Unamaintainsa professional approach to her work in handling general, wedding and local group enquiries, ensuring inventory is available and timely payments received. She also assists with site inspections and in hosting travel agents. Una’s rapidunderstanding of how the Sales department operates has made her a confident andvaluedteamplayer.Unahas a positive demeanor and goes out of her way to help her Outrigger vuvale (family). If you ask anystaff about Una and herfriendliness towards them, you will most definitely hear her praises.

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Celebrating Employees of the 4th Quarter 2012Continued from page 9

William Dailey

Operations Services Coordinator

Bill currently works in Operations Services. Bill’s oversight of the transition of the wireless technology p o l i c y p r o c e s s f r o m company to employee-owned devices, deserves huge kudos. Bill willingly took on this challenging project in addition to his responsibilities of managing the hotel telephone systems, two-way communication system, assisting as in-house electrician and HVAC tech, as well as administrative support for the department. B i l l f i e l d e d c a l l s o n weekends and nights from Verizon and employees and handled the conversion in a professional, respectful, and efficient manner ensuring e v e r y t h i n g w a s d o n e correctly and employees were satisfied. Beneath Bill’s quiet and unassuming persona lies a very strong (not to mention tall) driving force that allowed him to spearhead and succeed in this monumental task amid personal challenges as well.

Congratulationsalsotoournominees:AmbetLagalo,Christopher-JamesSword,ChulSooChoi,EliseMaddy,EufemiaEreno,FernandoConstantino,FlorenciaDaga,FlorenciaSilapan,GuidongLei,HungDaNgo,JoemarLestino,JoennyBanez,JonathanClarin,KristenJarra,KristofferPardillo,LaiCheeLum,LanceSugiyama,ManChiLau,MaricorKiamco,MoisesPastor,RodwickFrias,RonaldOgata,SarahBernabe,ShaoBingLiang,andStuartNakai.

Front: Kristoffer Pardillo, Kristina Flores, Eufemia Ereno, Rowena Colling, Marites Tagala, Suncha “Sue” Chang, Stuart

Nakai, and Chul Soo Choi. Middle: Jonathan Clarin, Joemar Lestino, Kenneth Chun, Guidong Lei, Maricor Kiamco,

Florencia Silapan, Shao Bing Liang, Hung Da Ngo, Jia Liang “Daniel” Ou, and Rodwick Frias. Back: Ambet Lagalo,

Jacob Nohara, Man Chi Lau, Jun Hwan Lee, Manuel Nicolas, Lance Sugiyama, and William “Bill” Dailey

Hallelujah! It’s the Holidays By the Saturday Briefing Staff

Enjoy another holiday photo from our ‘ohana on Guam.

On December 27, the Outrigger Guam Resort held their managers’ holiday party at Meskla Cove

Saturday BriefingPage 11

Outrigger Welcomes Anita to the ‘OhanaBy Dan Wacksman

Anita Travis

outriggerhawaii.com“IjustreturnedfrommyfirstvisittoHawaiiandIfeel[sic]madlyinlovewithHawaii.Istartedreadingyour[Kim Rogers]blog [outriggerhawaii.com] lastyearaswestartedplanningourtrip. I liketobea ‘local’onvacationandseeallthenon-touristyspotsbutIcouldn’t miss Pearl Harbor. We spent the day at Pearl HarborandIwassuprisedathowemotionalIbecame.IwasmovedtotearsaswepulledupandInoticedtheblackoilleakingup.Ithadrainedfordaysandfinallythe sun was out and as the water and oil mixed together it became iridescent. We came on a Monday as you recommended and were able to meet two survivors whichwasanhonor.IwantedtosaythankyouforyourinsightandletyouknowhowmuchI’veenjoyedyourblogs. Thanks to you we were all over the islands in littleoutofthewaytowns.Ifeel[sic]inlovewithHawaii,especially the North Shore and Haleiwa. We hiked along for miles along the beaches of the North Shore, careful to stay at least six feet back from the turtles as well as noticing all the chickens along the way! Thanks for helping me plan my dream vacation and for showing methepartsofHawaiithatarenotinaguidebook.Ican’twaittoreturn!Aloha!”Kimberly

IampleasedtojoinHumanResourcesinwelcomingAnita Travis to the Outrigger ‘ohana as director of call center operations based in Denver, Colorado, reporting to me. Anita has a deep background in contact center management and training, having spent 14 years with Orbitz Worldwide (and its predecessor companies). Anita’s career has progressed from reservations agent to call center manager (200+ seat center) to supporting global contact center training and processes (over 1,100 employees in multiple locations across the globe). Most recently Anita wasnationaldirectorofadmissionsforJonesInternationalUniversityinColoradowhereshewasresponsiblefortheadmissions organization of 120 associates who handled all aspects of new student recruiting. Anita’s position is a key operational and strategic resource in Outrigger’s customer service and distribution organization. She is responsible for the existing North America virtual contact center operations whose goal is to provide a smooth and outstanding booking and customer service experience for customers who have booked or are interested in accommodations with Outrigger Hotels and Resorts. With more than 40 home-based employees, primarily in the Denver area, the virtual contact center currently consists ofretail,wholesale,GDS,e-learning,HR,training,ITandadministration. While today’s customer base is mostly

North American, Anita will assist in determining contact center strategies for different geographies a s t h e c o m p a n y ’s property locations and customer base grows.

When not at work, Anita enjoys reading, traveling and discovering new restaurants. An avid sports enthusiast, Anita enjoys watching college footballandMajorLeagueBaseball. Anita shared that she has wonderful family in Nashville and many friends who have become family in the Denver area. She adores her three nieces and takes every opportunity to spend time with them. Anita passionately supports the Ronald McDonald House charities.

Anita’s broad base of experience in contact center management and the travel industry will help us further improve our operations and better support our growing global operations and customer base. We are delighted she has joined our ‘ohana!

Denver Wholesale“Aloha Marion [Beverly],Shannon [Nolder], andeveryone else,“...IhavehadthepleasureofworkinginHawaiiforthelast33 years – everything from Pleasant Hawaiian Holidays, Americantours, Int’l,FTI,and lately,AlliedTPro. Justcouldn’tseemtogetawayfrom‘travel’.I’vehadmany‘titles’(andafewdubiousnames)–butbasically–Iwasalways, proudly, ‘reservations’. As you can imagine, I’veworkedwitheveryhotel inHawaii–and theirreservationsstaff.Ithasbeenafascinatingadventure,tosaytheleast.Iwantedtowritetotellyou–andespeciallythemanagers,etc.–thatIconsiderOutriggerWholesaletobethetopofthebest.Ihavealwaysenjoyedagreatworking relationship with the reservations staff–and have pointed out–to various suppliers–how professional, helpful, courteous–and there are probably more adjectives–all good–you have been.You made my job easier–especiallywhenwescrewedup! Ihopethisemail–in all humility–will be passed on to even higher rankings in your organization....Thank you – from the bottom of my heart –for making my years in this industry somuchbetterthanIcouldhaveimagined.Takecare– and continue the wonderful work you do (something youcanallbeproudof).”ChrisFisher,OperationsManager,AlliedTPro,Inc.

Saturday BriefingPage 12

The Magic of Kīnā‘ole at the Outrigger Reef

By Luana Maitland

Outrigger Reef on the Beach employees gathered tocelebratePaddle5,“HowWeDoWhatWeDo”with an emphasis on Kīnā‘ole(Flawlessness).MAGIC!wasthegatheringtheme.OurveryownmagicianBruceTauanuusaid, “Magicianshaveoneopportunitytomakemagic.It’sthesameasthe one opportunity we have to service our guests in the right way the first time, thus creating the magic that makes a vacation memorable. So in essence,weareallmagicians!”

Mahalo to magicians, Mark Ramos, Jimmy Uyehara,MonLacuata,BruceTauanuu,andMandyCruzfortheexcitingtableside tricks and awesome magic show. We’re still trying to figure out howGeneralManagerBillComstockwasreplacedbyhisassistantLeighBulseco in the magic box!

AlsohonoredatthegatheringwereFourthQuarterEmployeeoftheQuarternomineesJoennyBanez,SueChang,KristenJarra,andStuartNakai,and Years of Service honorees Rey Soriano, (20 years), Janice Shizumura (20 years), Jana Matsunaga (20 years), Mandy Cruz (25 years), Ben Sumibcay (25years),TinoGeronimo(25years),andKingLau(25years).

Gathering hosted by the Maintenance Magicians:

Sitting: Mon Lacauta, Ben Sumibcay, Tirso

Serdenia, and Eugene Ellazar. Standing: Xing Lin,

Jimmy Uyehara, and Austin Lee

Mark Ramos, Brigitte Sewdat, Judy Lui,

Mandy Fang, and Lori Lai

Master Magician Bruce Tauanuu put the anxious-looking Bill Comstock in the magic box

and voila! Bill was gone and in his stead was his assistant, smiling Leigh Bulseco!

Sony Open in Hawai‘i® at the

Holiday Inn® Waikiki Beachcomber!

By Sheryl Tsugawa

InthedaysleadinguptoSonyOpeninHawai‘i week, the Beachcomber team was abuzz preparing amenity bags, strategically blocking rooms, and ramping up to welcome our group of Sony Open in Hawai‘i participants.

To keep the staff informed and excited aboutourVIPs,includingPGA™ players, caddiesandofficials,LukeHamada,directorofrevenuemanagementandHolidayInn® Waikiki Beachcomber Resort’s very own golf fanatic created a players tracking chart placed in the employee cafeteria for all to see.

Everyone was in the know, and with the help of General Manager Dean Nakasone’s weekend email updates, the team was glued to their respective TVs.

We all felt an extra sense of pride and excitement when Russell Henley made his last birdie putt to capture the title of 2013 Sony Open in Hawai‘i champion! Perhaps it was a combination of his great athleticism, good weather conditions, or just plain luck, but the Beachcomber ‘ohana thinks that his comfortable night’s sleep, warm hospitality, and our team’s ability to work together and offer our best service may have played a part in that win as well!

Russell Henley and Daniel Guittu, guest services manager

Jimmy Uyehara

makes magic!

Saturday BriefingPage 13

Holiday Happenings on GuamBy Lisa Lenckowski

12 Days of Christmas CarolingDecember 13 through December 24 from 6 p.m. to 7 p.m., musical talent from local organizations, performance groups, and church and school choirs performed in the

Outrigger Guam Resort lobby. Santa Claus accompanied the nightly performances to greet patrons and guests, give away canes, and most especially, spread Christmas cheer.

New Year’s Eve CelebrationOutrigger Guam Resort rang in 2013 with its annual New Year’s Eve event in the hotel lobby and Bambu Bar. Themed“MidnightFiesta”featuringaone-nightonlyreunion of Radiants, a local band that performed at the

Outrigger Guam Resort in the past, the evening saw local patrons and in-house guests celebrating to live music, a gourmet cocktail buffet, midnight countdown, and view of fireworks.

Outrigger Christmas Concert and Mini FestivalOn December 23 from 1 p.m. to 5 p.m., the Outrigger Guam Resort hosted a special Christmas Concert and mini-festivalinthehotelLobby.Thefestivalincludedactivities such as face painting and balloon art; treats of

St. Paul Christian School Choir John F. Kennedy Vivace Choir

UPI Elementary School Choir Guam Territorial Band with Music Director and Conductor Max Ronquillo

cookies, popcorn and cotton candy for patrons to enjoy; and special performances by Guam Territorial Band and various community choirs. The Christmas Concert was a free event for hotel guests and the community.

Saturday BriefingPage 14

Honoring Chuck ShishidoContinued from page 1

What was happening in 1972

•GroundisbrokenfortheconstructionofAlohaStadium

•Hawaii’sJesseKuhaulua(akaTakamiyama)becomesthefirstwrestlerbornoutsideJapantowinamajorsumotournament

•U.S.PresidentRichardNixonsignsabillauthorizingNASAtobeginresearchonamannedspaceshuttle

•JackNicklauspassesArnoldPalmerasgolf’sall-timemoneywinner

•AssassinationattemptcripplesGovernorGeorgeWallaceofAlabama

•EvelKnievelcrashesonlandingandisrunoverbyhismotorcycleaftersuccessfullyclearing15carsattheCowPalace,DalyCity,California

•RichardNixonbecomesthefirstU.S.presidenttovisitChina

•“ArthurGodfreyTime”endsa27-yearrunonradio(Godfrey,alsoatelevisioniconinthe1950s,oftenbroadcastfromHawai‘iandpromotedtheIslands)

•U.S.PresidentRichardNixonandSovietleaderLeonidBrezhnevsignanAnti-BallisticMissile(ABM)Treatyandanagreementonthelimitationofstrategicoffensivearms

•Goldhitsarecord$60anounceinLondon•ElvisPresleyrecordsalivealbumatNewYork’sMadisonSquareGarden

•Palestinianterroristsmurder11IsraeliathletesatMunichOlympics

•M*A*S*HpremieresonNBC-TV•PhilippinesPresidentFerdinandMarcosdeclaresmartiallaw

•U.S.endsa22-yearbanontraveltothePeople’sRepublicofChina

pursuing an accounting degree at theUniversityofHawai‘i.Followinggraduation, he joined the company full-time as a front desk clerk at the Outrigger Reef on the Beach. Taking advantage of the opportunities he found, he steadily increased his responsibilities, from front desk clerk to assistant hotel manager, hotel manager, group hotel manager, general manager of the Outrigger Waikiki, and director of operations. He was promoted to vice president of OHANA Hotels in 2003 and in that capacity played a major role in establishing the OHANA brand as the preferred choice of mid-priced accommodations by travel agents and visitors to Hawai‘i.

Chuck is a professional who lives The Outrigger Way – Ke ‘Ano Wa‘a – everyday.Underhisleadership,theOHANA brand has become a viable, high-performing and unique brand thatdelightsourguests.Launchedin 1999, today it delivers attractive, value-priced accommodations for over one million visitors to our Islandseveryyear.

As the brand has steadily moved its market position from budget to mid-price, Chuck and his team upgraded the OHANA experience in many ways, most notably to add a package of complimentary amenities for guests, the most popular being the free Waikiki Trolley rides, accessible just by showing an OHANA hotel room card to the driver. No other hotel in Waikiki offers this amenity, and given the numbers that ride the trolley each month, it’s clear that our OHANA guests thoroughly enjoy this benefit.

Launchingthiscampaignwasateam effort and true to Chuck’s style, he involved employees from all parts of the hotel, sales and marketing, human resources, and administration teams to brainstorm, fine-tune, and then effectively introduce this highly successful campaign.

InOctober2006Chuckwasaskedto serve as the team leader after HTH Corporation announced it had selected an affiliate of Outrigger Enterprises Group to manage its 837-room flagship

in 1991. He is a member of the Hawai‘i Hotel&LodgingAssociation.

Anyone who knows Chuck is aware ofhisloveforHawai‘i’s“ninthisland”,LasVegas.Whentimepermits,heenjoys gardening and morning walks withhiswife,Lynn.

I’mgratefultohaveChuckinour‘ohana,andI’mdelightedtocongratulate him on yet another significant milestone.

Mahalo, Chuck.

Pacific Beach Hotel, effective January 1, 2007. He assembled a team and began the formidable task of preparing for the transition with a short, two-month timeframe. The tasks included installing updated information systems and technology, establishing new procedures and policies, establishing positive working relationships with employees, and supporting the negotiating team during difficult labor contract talks.

InAugust2007,when,forcircumstances beyond our control, HTH decided it would resume management of the hotel effective December 1, Chuck continued to lead the transition team — this time unwinding all they had so carefully worked to implement. Their goal was to exit professionally and respectfully, in a way that was as little disruptive to the hotel’s operations and employees as possible. Accomplishing this challenging task took teamwork, patience, perseverance, attention to detail, and excellent follow-through, all of which Chuck performed with hisusualcompetenceandgrace.Inrecognition of this and his many other accomplishments,Iwaspleasedtogivehim our company’s highest recognition, the Chairman’s Award, in 2008.

Since then, Chuck has continued to successfully lead the maturing OHANA brand as vice president of operations.

Known for his quiet effectiveness and humility, Chuck always puts his team before himself. He has a way of bringing out the best in his co-workers. A consummate coach and mentor, Chuck has led many employees up the responsibility ladder to management positions throughout Outrigger’s operations.Infact,everyoneofourWaikiki hotels is staffed with graduates of“CTIM”–theChuckShishidoSchoolofTravelIndustryManagement.

Chuck truly cares about our ‘ohana and encourages growth by providing opportunity, counsel and, most admirably, by example.

Inadditiontohisbachelor’sdegreeinaccountingfromtheUniversityofHawai‘i, Chuck earned his Certified Hotel Administrator (CHA) credential