Outlines

Dr. Khalid Al-Tawil, NIC 1

Outlines

What is an Electronic Government?PhasesPrinciplesBenefitsDriving ForcesPlanningBarriers & Failure FactorsSuccess FactorsRecommendations


What is an E-Government?

Definition: E-Government is the transformation of public sector internal and external relationship through Internet-enabled operations, information and communication technology in order to optimize government service delivery and governance.

Source: Gartner Research


What is an E-Government? (Cont.)

E-Government

E-Governance

Digital Society

Non -Digital Society

E-Government is about transforming relationship than about technology

E-Government requires new architectural sourcing and planning approaches


E-Government is about

Services One-stop ServicesNon-stop ServicesAny-stop Services

Access People E-Business


E-Government is about(cont.)

Transforming organizationsIndividuals/Citizens: Government-to-citizen (G2C)Businesses: Government-to-Business (G2B)Intergovernmental: Government-to-Government (G2G) Government-to-Employee (G2E).Intra-governmental: Internal Efficiency and Effectiveness (IEE)


Four Phases of E-Government

Strategy/PolicyPeopleProcessTechnology

Approval levelPublic domain

Presence

ExistingStaffStreamline processesWeb Site On-line Contents

Fee for info.Public response

Interaction

Content mgmtIncreased support staffGovernanceKnowledge mgmt.E-mailContent mgmt.: MetadataData synch.SearchE-Mail (S/R)

CompetitionConfidentiality/privacyFee for transactionE-authentication

Transaction

Skill Set ChangesSelf servicesPortfolio mgmt.sourcingIncreased Business Staff

Business Process Re-eng.Relationship MgmtOn-line InterfacesChannel ManagementLegacy Sys. links with SecurityInformation accessSecure Com. Network24 X 7 Infrastructure

Funding stream allocationAgency identityBig browser

Transformation

Job structuresRelocation/telecom. Org.Performance accountabilityPrivacy reducesMultiple-Program skillsIntegrated servicesChange value chainNew Business processes/Serv.Change Relationship(G2G, G2B, G2C, G2E)

New ApplicationsNew Data StructuresNew StandardsNew Interfaces

Source: Gartner Research


E-Government Principles

Accessibility Citizen Services E-Business ProcessesPartnerships with ITTrust / Security


E-Gov driving forces (Cont.)

Internet access tariffs are going down (competitive market)

Growth in IT Industry and Increase in IT Expenditure

Source: Pyramid Research 2000

Mill

ion

$

Sales of IT Hardware, Software, and Support services in the Arab Middle East

020004000

60008000

10000

2000 2001 2002 2003 2004 2005

Years

Saudi arabia, Egypt and the UAE Rest of thr Arab Middle East and North Africa


IT Spending as a Percent of Nominal GDP

AustraliaKorea

USASweden

SwitzerlandUnited Kingdom

South AfricaDenmark

JapanFrance

WorldwideGermany

ChinaTaiwan

ItalyBrazil

MexicoIndia

0% 1% 2% 3% 4% 5% 6% 7%

1994 1998 2001 2004

Source: GMV 1H01. ¹Source: Global Reach.

Saudi IT spending is approximately 1.6%

2002 Global E-commerce spending > $1 Trillion¹


E-Gov driving forces (Cont.)

25%

43%

32%Asian Languages

English

EuropeanLanguages

Source: Global Reach

Arabic, 1%

Chinese, 10%

Japanese, 9%

Korean, 5%

Percent of people online by languages

300 million Arabic Speakers Only 5 million of them use the Internet GDP 678 ($B) 1.6% of world economy


E-Government Planning

The reason for doing a Strategic Plan

Guideline for Management and IT department individual short and long-term plans.

Serve as the principal working document for management to meet the present and future needs of government services.


E-Government Planning (cont.)

Vision : e-communityGoals & ObjectivesPrioritizationPolicyConsistencyDocumentationRational decisions



Goals & objectives:

Changes dept. culture. Responsibilities & Accountability. Supporting IT. Timetable.



Policy:

Privacy (content & access) Secure services. Access to services. Managing & coordinating projects.



Management Strategies

Align investments, projects with plan. Follow project directions. Outsourcing wherever it makes sense.



Technical strategies

Exploit www & Internet. Scalable infrastructure. Easy to use hardware & software. Standardize. Technical project management (follow

standards) QA, CM, (IV&V) independent verification and

validation.


KSA in E-Readiness Ranking

Source: The Economist Intelligent Unit, 2001

Ranking is based on country’s score out of 10

eBusiness Leaders eBusiness Contenders eBusiness Followers eBusiness LaggardsUS(8.73) Ireland(7.28) Greece Bulgaria(3.38)Australia France Czech Republic ChinaUK Austria Hungary EcuadorCanada Taiwan Chile IranNorway Japan Poland Romania

Belgium Argentina UkraineSingapore New Zealand Slovakia AlgeriaFinland South Korea Malaysia IndonesiaDenmark Italy South Africa NigeriaNetherlands Israel Brazil KazakhstanSwitzerland Portugal(6.21) Turkey VietnamGermany Colombia AzerbijanHong Kong(7.45) Philippines Pakistan(2.66)

Egypt(3.88)PeruRussiaSri LankaSaudia Arabia(3.80)IndiaThailandVenezuela


Barriers & Failure Factors

IT is complicated, PC’s to employeesOrganizational and political problems rather than technicalNo Internet for most of the communityPotential shortage in the IT workforce and strong technical skills workforce.


Barriers & Failure Factors (cont.)

Weak infrastructure

Source: KACST

Distribution Of Internet Users Amoong Various Types of Areas in KSA

82%

13%

5%Major CitySmall TownRural



SecurityCultural resistanceCommitment by senior managementResistance of organizations to change25% resist change in Europe and North America ¹Here ???

¹ http://www.informationweek.com/story



By 2005, over 80% of E-Gov. strategic plans not integrated with a digital society will fail. ¹85% of government IT projects fail because:

Governments manage projects poorly.IT venders overpromise during bidding.

Providing support for internal and external customers to access online services/information.Providing clear direction in budget.

¹ Gartner research 2000


Success Factors

Effective management.Leadership, commitment and involvement of concerned organizations.Awareness, capability, and motivation.Change management strategy for involvement and acceptance by beneficiaries of the plan.An effective management and control system for E-Gov. programs.Necessary infrastructure and human resources for implementation.


Success Factors(cont.)

Focus on all employees and team work.Arabic support for wider acceptance and use of the Internet resources.An enabling and comprehensive legal environment for E-Gov.Encouragement by government for adoption of E-Gov. by providing some incentives to all concerned (bonuses)Clearly identify the plan goals with time table.Plan well, start small, but implement rapidly to keep up the momentum.


Recommendations

Before planning, look at other IT plans.Emphasis IT training.National eGov. Plan.Individual plan for Ministries.Coordination with related Ministries.Action programs for common issues.National level security policy.


Recommendations (cont.)

Establish e-government unit/consultant in all major government organizations.

IT infrastructure Dept. LAN PC per person


Recommendations (cont.)

Improve information access Electronic communication. Electronic documents. Electronic application / reporting. Electronic procedures / services. Electronic public services.

Start with deliverable phases. Mix IT with other departments.

Documents

Outlines