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OUTCOMES MONITORING IN PRACTICE (SPIN SYSTEM)25/11/11KATE MARTIN & IAIN NEILL
Overview• MACS Services•Journey to outcomes work•Developing Outcomes• SPIN•Benefits•Learning
Developing Outcomes•Clarity of aims and objectives• Linking aims to outcomes• Key Performance Indicators • Outcomes to Supporting People• Introduction of Outcome Star
Monitoring Outcomes• Development of the SPIN database• Reporting Hard outcomes•Soft Outcomes reporting via the Outcome Star
Outcomes
Five high level indicators:•Achieve Economic Wellbeing•Enjoy and Achieve•Be healthy•Stay safe•Positive contribution
Database Development•Selecting your basket of indicators
See exercise in pack
SPIN DEMO
• Hard Outcome reports• Distance travelled•Statistics•Funder reports•Journey Outcome Graphs
Outcome Star
Outcome Star
Benefits for Young People
•Visual tool•Improved monitoring of service•Tailored support to suit specific individual needs•Analysis enables change of interventions
Benefits for Staff•Reduction / change of administration•Framework for learning and development•Clearly demonstrates achievements•Motivational•Improves clarity / purpose of work
Benefits for Organisation•Evidences performance for future contracts•Provides clear statistical analysis•Improved I.T. systems•Highlights improvements for the future and gaps in provision•Benchmarks our work •Introduction of Balanced Scorecard
Lessons Learnt •The development of the IT system more complicated than we thought•Initial input of data – underestimation of time.•Staff consultation – balancing work and new system.• To develop a small focus group of staff to meet and feedback learning
Lessons Learnt •Time required to manage outcomes•Inputs to system need to be closely monitored •Interpretation of questions•Confusion over distanced travelled models
Useful websites:www.homelessoutcomes.org.uk www.outcomesstarsystem.org.uk If you would like to demo our SPIN system which monitors hard outcomes you can email [email protected]
Contact Details
MACS Supporting Young People4 Lower Crescent BelfastTel: 02890 313163E-mail: [email protected]
