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OUTCOMES BASED PLANNING
agenda
o Introduction
o What’s going on today
o Case study
o Getting started
o Q&A
introduction – Khek Teh
o 15+ years of consulting experience with EY, Arthur Andersen and KPMG
o VP of Customer Success, Apptio
o Focused on strategy and business transformation
o Managed over $1B of projects
o Founder of PlanQube, a planning software company
the situation
o What: business investments – projects, programs, launches…
o Why: Understanding the ROI of your investments
o Who & How: Plans, budgets & time
o Challenge: Sprawl of tools and systems creating siloed views
the business challenge
o Investment – Executives can’t see how proposed investment plans are expected to impact performance
o Visibility – Departments don’t understand the impact, cost and time to deliver what they ask for
the business challenge
o Alignment – Staff can’t see how a business leader’s high-level plans translate into actionable priorities
o Execution – Manual data wrangling and measurement for QBRs divert valuable time from execution
what are the symptoms?
o Slow to execute – hesitation
o Risk averse – afraid to experiment
o Analysis paralysis – unwilling to make timely decisions
o Repeated failure – not learning from past mistakes
o Doing the same thing – relying on past success
what is the impact?
o Dying or growing – which one are you?
o Loss of business – afraid to experiment
o Missing your goals – not achieving your objectives
o Company morale – loss of talent
the Amazon story
the Amazon story
o Started in 1994
o Surpassed Walmart in 2015
o 4th most valuable public company
o ~30% YoY growth over the past 10 years
the Amazon process
PLAN OPTIMIZEACT
Business Investments
MEASURE
where do you start?
o Objectives
o Cascaded Goals
o Targets
o SMART
supporting your organization
o Define business goals and
objectives
o Establish KPI to measure
outcomes
o Track against defined
targets
o Align teams/org to relevant
KPIs
o Monitor progress
o Track planned vs actuals
o Identify risks and impacts of
delays
o Take actions
o Drive results
o Define business plan
o Prioritize programs/projects
o Identify constraints and
conflicts (trade-offs)
o Measure revenue impact
o Optimize resource use
Strategy Planning Action
StrategyTarget Setting
Planning Execution Optimize
examples
examples
examples
why do this?
o Increased innovation
o Manage risks
o Drive success/growth
o Align the organization
o Create a high performing organization
for the lucky winners….
A free consulting session to help you get started with
outcomes-based planning for your organization
For the attendees in this session, Khek will offer a planning session for 2 random attendees. This
will be a 60-90 minute session working with Khek to help you get started in thinking about
outcomes-based planning. This session is to help your organization to get started in doing
Outcomes Planning for your team – from setting up goals, defining your targets to measuring the
outcomes.
If you are interested, please send an email to [email protected] with your name and contact
information.
* This session is valued at $500 for this consulting session.
Aligning GOALS TO OUTCOMES
STRATEGIC RESULTSINTELLIGENT
BUSINESS VALUEFOCUS
VISUAL LIGHTWEIGHT AGILE
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