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17Summer 2007
International Customer Journalof Swissport International Ltd.and its Companies and Partners.
Network: Focus Asia
Human Resources: SP Academy
Product: e-Services
Airport Development: BAA
Japan is a fascinating country both from its cultural and historical point of view as well as the busi-ness potential. [ 2 – 3 ]
The Swissport Academy is an inve-stement for today that bears fruit tomorrow, in the form of skilled and motivated management per-sonnel. [ 6 ]
Swissport’s self-service solutions deliver applications, products and technologies to simplify the pas-senger experience and eliminate obstacles throughout the journey. [ 7 ]
Airports virtually print their own money … airports spend all their time telling their customers and providers what to do … airports dis-tort the market by giving special rates to low-cost carriers … [ 12 ]
Swissport is only too aware of the “people” element in all its endeav-ours. So our strategies, systems and structures are only part of the Swissport world.
“Managing for performance”, “leadership qual-ity”, “HR capital”, “productivity enhance-ments”... in the end, all the buzzwords amount to the same thing: ground handling is a service that is provided by people and for people. Swis-sport is well aware of this. And that’s why we take time every single day to consider how we can further enhance and refine the services we provide in both the short and the longer term. There’s no lack of challenges in today’s aviation business. Cost pressures are one of the biggest, and constantly force us to further improve both our service product and the way we deliver it. New tools and systems offer attractive new ways to raise our productivity and efficiency and share the benefits with our customers. This never-end-ing drive to make the best possible use of our resources is more than a task; it’s a duty that enjoys our highest priority. And it’s one that is
Ours is a people businessparticularly vital given the ceaseless onward development of the air transport sector.
But for all the industry dynamics and all the flex-ibility and change management they demand, we should never lose sight of the most important factor of all: people. It’s people who we provide our ground services for. And it’s people who provide them, with all the dedication, commit-ment, identification and even idealism that our customers expect from Swissport and its activi-ties.
Showing leadership, promoting talent and pay-ing due regard to cultural concerns are all vital to any successful team. That’s why we maintain our Swissport Academy (see Page 6) to specifi-cally nurture and encourage our executives of tomorrow. It’s just one indication that at Swis-sport, we don’t just intend to further expand our network and our products; in people terms, too, we want to be and remain the very best in the business.
Stephan Beerli
Editorial People Business
� swissreporter The Swissport customer journal Issue 17, Summer 2007
Approximately 2 years ago, Swissport was asked to consider becoming the 2nd handler at Nagoya International Airport, a new island airport built in Nagoya Bay. Swissport evaluated this oppor-tunity and quite rightly started to look for a potential partner. This search resulted in the purchase of ShinMeywa Ground Services, from the ShinMeywa Group in August of last year.
When considering the knowledge level it would need, Swissport International continued to look for a business partner and settled on a very rep-utable and knowledgeable company called Mar-ubeni. They became a 49% partner and we now have an excellent business base to go forward with – to say we are the talk of the aviation industry in Japan is an understatement.
Marubeni’s depth of experience is truly global; and truly vast. It has over 33,000 staff operating out of 124 offices in 74 countries around the world with income in excess of US$ 27 billion. They are involved in businesses as diverse as Water projects in Abu Dhabi to Rolls Royce Aircraft Engine sales, from US Freight Car leas-ing to ownership of Offshore Oil Transportation facilities in Brazil. Such varied experience and
Japan is a fascinating country both from its cultural and historical point of view as well as the business potential. The “Swissreporter” has asked Philip Bowell, Chief Operating Officer, to give a live-report about the most recent developments.
Japan – the land of the Rising Sun – and a significant opportunity for Swissport
NETwORk
Focus Asia Opening Japan
depth of knowledge brings with the ideal global partner to expand with throughout the region.
The announcement was made in the middle of the Sakura season – Cherry Blossom. It is a beautiful time of the year which shows that spring is definitely here and everyone takes time out to witness this spectacular vision.
Swissport Japan is in the process of building a team to run our first fully integrated operation which will commence operations in Nagoya on 1st June with Northwest Airlines. Our team is a mix of experienced and fresh new staff for this important opportunity. The experience is sec-ond to none, with staff coming from the major Japanese carriers as well as those of foreign air-lines. The new staff we are hiring to bring into our industry will allow us to develop our own new team – a Swissport Japan team with its own unique style and outlook on life.
The most exciting thing any manager can do is build a new team and in a country like Japan, it is doubly so as all our staff are incredibly excited about being in “at the ground floor” of this excit-ing new project.
Mountain Fuji-san
Strenghts of Swissport Japan
– Full service provider (Passenger, Ramp, Maintenance)
– Fully independent– Fully resourced– Price and service benefits– Experience, expert knowledge and
enthusiasm – Quality (fully trained workforce)– Commitment to safety– Stable industrial relations– Long term commitment to Japan– Proven service standards– Flexible handling to suit the customer’s
product
�swissreporter The Swissport customer journal Issue 17, Summer 2007
Japan – the land of the Rising Sun – and a significant opportunity for Swissport
NETwORk
The culture of Japan is really unique – from inter-rupting lunch to watch the Cherry Blossom to the very powerful way in which everyone respects and greets everybody else. In the ground handling business, everyone is a stranger and so to have this powerful warmth in a young and dynamic team will automatically generate a passion for deliver-ing the “Best Passenger Service” available.
I have had the pleasure of coming to Asia for many years, whilst working for British Caledo-nian Airways in the 70’s and 80’s and also for vacations. My Asian work experience started when I came to Japan just as the new Kansai International Airport was opening. Following four years running a ground handling company there, I joined a young organisation who had designs to grow in the global handling market. This gave me the opportunity to spend time opening my second new Asian operation in Korea followed by four years in Hong Kong. Altogether over ten years in Asia so far and very pleased to have the opportunity to come back to Japan for the challenge of my life.
We are all very much looking forward to wel-coming our new Airline customers.
Philip BowellCOO Swissport Japan left: Philip Bowell, Chief Operating Officer; right: Shigeru Ohashi, President & CEO
Swissport Japan Head Office Team
Philip Bowell
Chief Operating Officer
Swissport Japan Ltd3-20, Nakamachi 2-chomeIzumisano-shi, Osaka 598-0013, JapanPhone +81 (0)724 64 1371Fax +81 (0)724 64 13 [email protected]
� swissreporter The Swissport customer journal Issue 17, Summer 2007
Our heads from Corporate Development, Global Cargo and Operations outline some of the strategic targets and operational challenges faced in their business.
Business and Development Outlook
CORPORATE PERSPECTIvES
Sara Enriquez
EvP Corporate Development
Michel Jansen
EvP Global Cargo
Philipp Joeinig
EvP Operations
Swissreporter: How do you see the development outlook for the business in which you operate?
We will continue to support our business lines and at the same time will develop methods and solutions to optimise the support activities and increasing the use of best practices for our net-work.
Ground handling is a dynamic and ever-chang-ing sector. We have seen significant transactions in it recently, and all the players are now trying to consolidate or expand their market pres-ence.The main internal developments among the key industry players tend to be influenced by their ownership, from the more short-term perspec-tive of private equity strategies to the long- term shareholder approach adopted by owners such as Ferrovial. These different approaches have coloured and will continue to colour the devel-opment of a highly competitive industry that is facing ever-increasing pressure from customers, and one in which only strong operational and financial performances will ensure sustainable future growth.
We have been experiencing the trend of cen-tralised purchasing from our Airline customers. We see more global and regional deals to be closed as the Airlines see the benefit of consistent quality in a global network. However a Global Frame Agreement does not create quality by itself, it sets the environment for it. Long term and close cooperation with customers together with investment in people, equipment and tech-nology will continue to be the key drivers for suc-cess. Increased focus on security through changed regulations and new demands from customers will have impact on the way we operate today. Only those handlers that adapt to these changes will be able to secure their future businesses.
Organisation Executive Management
Interview: Jacqueline Weber
�swissreporter The Swissport customer journal Issue 17, Summer 2007
Could you tell us something about your own career to date?
what are your business priorities for 2007?
Last but not least, what do you like to do in your spare time?
I started my career at Kühne & Nagel Eastern Europe, in the sea & air logistics field. For the last 6 years I have been working for an opera-tional consulting company as a Director where I was responsible for the business delivery unit “Aviation”. In that role I worked closely together with Swissport in 2005 and 2006 before I joined this great company in January 2007.
Our main strategy is to optimise the support in the field of Operations support as well as GSE Management. We are going to increase the use of best practises in our stations as well as enhance the cooperation between Swissport Interna-tional and our stations in Ground Handling and Cargo. We will be focusing on several projects this year: implementing a quality management system to measure and control quality by cus-tomer and station, developing a groupwide key performance indicator system, implementing IT governance and standardising fleet management and maintenance activities are just some of the main initiatives we’ll be conducting.
Discovering Switzerland with my wife, playing tennis in Summer and enjoying very much ski-ing in Winter!
I started working in my home country of Ecua-dor back in 1991, and then went abroad to con-tinue my studies. After finishing my post-grad-uate degree in Economics, I worked on projects for the World Bank and did academic and teach-ing work. In 1997 I joined McKinsey & Com-pany in Buenos Aires, a move that gave me the opportunity to work in more than ten different locations around the world before I left to join Ferrovial Servicios in Spain in 2003. At Ferro-vial I was initially assigned to the post-acquisi-tion of Amey; then, after participating in the Swissport transaction, I was appointed to the Group Executive Management team in April last year.
My main current priority is to lead our Overhead Value Analysis project team. That may not sound as if it’s strictly related to business development. But Swissport’s future growth aspirations must be based on sound results. And that’s why I – like the rest of Group Executive Management – see this OVA project as our main challenge right now.We are also working with a team close to Group Executive Management to develop a strategic plan for Swissport, evaluating our opportunities for and the main obstacles to anticipating the mar-ket and ensuring business consistency.Finally, I see a number of important specific mile-stones related to development projects, particu-larly in Asia, and some other selected opportuni-ties which, if successful, will further expand Swissport’s presence and reach.
My hobbies are now affected by my home being shared between Zurich, Madrid and my home town in Ecuador. I spend and enjoy a lot of time travelling and reading. And, though it’s not always possible, I enjoy good food, nature, exer-cising and long walks wherever I go.
I entered the organisation of Swissport in Octo-ber 2002 along with the acquisition of Cargo Ser-vice Centre, where I was Chief Financial Offi-cer. After being involved in the assimilation of Cargo Service Centre into Swissport, I became the “right-hand man” of Europe’s divisional manager for both ground handling and cargo. Having learned also about the Ground Handling of Swissport I returned as VP Corporate Con-trol & Investment Analysis for the entire Swis-sport Group. When the position of EVP Global Cargo became vacant I was thrilled to be nomi-nated. For me it was like returning home.
Organisational redesign has taken place and structural investments in people and systems are being executed. Sustainable growth has become a key item in redefining the strategy. My priori-ties for 2007 can be summarised in 4 focus areas: Quality, Security, Innovation and Strategic Capacity. Completing the roll-out of CargoSpot will enable us to introduce Hand Held Terminal technology throughout our network. This will improve the quality of our internal processes and increase efficiency. Embedding Cargo 2000 in our systems will enable us to display our quality per-formance to our customers. We will adapt to new regulation in the US and go for TAPA certifica-tion next to setting internal security standards.
The weekends are devoted to my family. I have three children and as they don’t see that much of me during the week I like to spend quality time with them before taking of again. In the lit-tle spare time that I have I like to play soccer and golf, and I enjoy skiing in the winter.
CORPORATE PERSPECTIvES
� swissreporter The Swissport customer journal Issue 17, Summer 2007
some live impressions
Management Seminar Swissport Academy
The Swissport Academy, the management development programme of the Swissport Group now in its third year, is telling testimony to the importance of identifying and promoting the development of future management staff. It’s an investment for today that bears fruit tomorrow, in the form of skilled and motivated management personnel.
Management development: an investment, not an expense
HuMAN RESOuRCES
With the massive expansion the Group has expe-rienced – from three stations to 180 in just ten years – everyone at Swissport is all too aware how vital it is to offer appropriate training opportuni-ties. It’s not just technical and operating skills that need to be acquired, either: future management talent must also be nurtured and matured. And, being such a global organisation, Swissport must ensure, too, that its managers have the requisite abilities to work and lead in a multicultural envi-ronment, and to adopt the kind of network think-ing demanded by today’s different business seg-ments and varied stakeholder groups.
Swissport identified all these needs some time ago. The result: the Swissport Academy, a Group-level management development programme which was founded in 2005. Every year, the Academy selects 30 up-and-coming managers from throughout the Swissport Group and offers them a one-week man-agement seminar. The participants are drawn from all businesses and regions, to ensure that these
opportunities are offered Groupwide and also help attendees develop their own contact networks. Three key priorities “People, profit, planet” is a key mantra of Fer-rovial, Swissport’s parent company. In the ser-vice sector, it’s the people – customers and employees – that must always come first: well-trained and well-motivated staff perform better, and are one of the greatest assets a company can have. Profitability, of course, will always be a key factor (and in many cases the deciding one) for any stakeholder. But sustainability and environ-mental care have become further key consider-ations in any responsible company’s business activities. And Swissport is keen to equip its future managers to position the company effec-tively in all three of these vital areas.
Records, ropes and relations This year’s Swissport Academy participants were offered invaluable insights into the man-
ager’s role and duties during the week of Sun-day, March 25 to Friday, March 30. The topics covered included global perspectives, strategic implementation, operational and financial excel-lence, customer focus and business relationships, personal development and leadership experi-ences, all of which were thoroughly addressed and explored.
Two highlights of the week’s events were the appearance of guest presenter Bertrand Piccard, the world record-holding balloonist, and the experience of abseiling down a rock overhang. In the next few weeks, the “Class of 07” will further develop their teambuilding skills through inter-disciplinary groupwork. And one day, we hope, they’ll be putting all they’ve learnt to valuable use in their Swissport management positions.
Stephan Beerli
�swissreporter The Swissport customer journal Issue 17, Summer 2007
web-check-in becomes more and more popular
e-Services Self-service solutions
Swissport’s self-service solutions deliver applications, products and technologies to simplify the passenger experience and eliminate obstacles throughout the journey.
Swissport’s e-Services: more convenience, lower costs
PRODuCT
Swissport has been developing its e-Services concept and products for over two years now. Having been the prime mover behind the imple-mentation of Swiss International Air Lines’ CUSS (Common Use Self Service) and web-check-in applications, Swissport will be offering these same facilities to all customer airlines that are handled in its axsControl DCS system from mid 2007 onwards.
To this end, Swissport has developed a mould-breaking new website (www.web-check-in.com) to which airlines can provide a direct link from their own websites, enabling their passengers to check in online on their own branded webpage. The key attraction of the new technology is that it enables airlines to use the internet for check-in purposes without having to make major investments of their own. And with Swissport able to provide this service at very reasonable rates, the technology offers customer carriers truly sizeable savings potential.
Swissport will also be offering its customers the option of using CUSS kiosks at axsControl-han-dled stations. More and more airports are install-ing CUSS kiosks. And at airports which do not provide CUSS facilities, Swissport may be pre-pared to invest in these itself, depending on local possibilities. Swissport already maintains its own CUSS kiosks at New York JFK Terminal 4 and at EuroAirport Basel-Mulhouse-Freiburg.
Swissport is open to exploring opportunities for offering these web-check-in and CUSS applica-tions in other DCSs, too. Indeed, feasibility stud-ies are already under way to evaluate the possi-bilities here.
Swissport’s aim in all these endeavours is to pro-vide its customers with a broad range of services that extend throughout all ground handling pro-cesses. Those processes are changing all the time; and Swissport aims to be at the forefront of the changes, continuing to offer client airlines and their customers the best service available. Current ongoing developments include mobile check-in, common baggage drop-off application and self-service Lost and Found Passenger Irreg-ularity Reports (PIRs).
To achieve these goals, Swissport has entered partnerships with IT suppliers such as SITA. And Swissport is constantly exploring further partnership opportunities in various fields, to develop the technologies needed to master all current and future developments in the passen-ger and baggage handling process.
Swissport is also an active member of the IATA-run Simplifying Passenger Travel Inter-est Group (SPT IG, www.spt.aero). The group is a “think tank” composed of various stake-holders from governments, authorities, air-ports, airlines, suppliers and ground handlers, all working together and using state-of-the-art
Michael Kilchherr
vP Product Development e-Services, SwissportPhone +41 43 812 77 64 Fax +41 43 321 28 74 [email protected]
technology to define optimum passenger and baggage process flows.
The airline industry and all its associated pro-cesses are in a state of constant and dramatic flux. The need to save costs is widely recognised; and Swissport is excellently equipped and posi-tioned to change processes and introduce tech-nological tools that help both enhance the travel experience and reduce costs in all the various passenger and baggage handling processes.
Michael Kilchherr
� swissreporter The Swissport customer journal Issue 17, Summer 2007
Cargo warehouse activities in full swing
CARGO SERvICES
As part of its strategy and business plans for 2007, Cargo North America is introducing Lean and Six Sigma into its operations. Lean has its origin in the Toyota Production System and has been successfully applied to other industries, such as health care, postal, food processing, insurance and logistics. It has also been applied both on the shop floor, as well as in an office setting.
Lean is a way of thinking about your business through the eyes of your customer. It is a relent-less focus on the reduction of waste – i.e. activ-ities that do not create value for the customer. Examples of waste can be: movement, transpor-tation, storage, double handling, defects, rework, and over production. Lean is also about creat-ing flow along “value streams” (think: product lines): in the cargo world this might be Import and Export.
Typical Lean outcomes include: Reduced lead time/cycle time, more inventory turns, less space required, fewer defects, less direct labor, reduced transport/material handling costs.Six Sigma is technically 3.4 defects per one mil-lion opportunities. But it is also a data driven problem solving methodology that uses the DMAIC framework: Define, Measure, Analyze,
Improve and Control. Six Sigma has been around for many years, but was brought into vogue by GE and Jack Welch. Typical outcomes from applying Six Sigma are less defects and less variation.
Both methodologies are complementary and address different business issues. More and more, companies realize that in order to take a complete approach to continuous improvement you cannot practice one without the other. Many of our customers are starting to place a premium on such activity. Japanese Airlines is implement-ing Lean. In recent negotiations with an Amer-ican legacy carrier, it was clear that our approach not only differentiated us, but that our commit-ment to the Lean Six Sigma approach was a key reason we were at the table.
5S, which is a Lean tool/methodology focused on industrial housekeeping and process stan-dardization was recently applied in our Atlanta warehouse and allowed enough space to be freed up to bring in an additional 24,000 tons of busi-ness in a building that had previously been con-sidered at capacity.
Paul Keery
Once Lean and Six Sigma capability is internalized in North America, there are plans to extend the initative elsewhere in Cargo’s global network.
Lean and � Sigma
Global Network Operations
�swissreporter The Swissport customer journal Issue 17, Summer 2007
CARGO SERvICES
Research and case studies have shown that cargo-handlers in generalcan gain substantial benefits by using mobile technologies. Today, a varietyof mobile business solutions are available.
Topic: Hand Held Terminal (HHT) at Swissport International
Swissport has recognized this and has commit-ted itself to invest in this business solution by evaluating the impact of HHT use in the ware-house. The Steering Committee of the Car-gospot project has approved a pilot sub-project called “HHT Implementation”. Brussels has been nominated as being the pilot station.
The benefits of such a tool are:– Improved operational efficiency– Customer satisfaction– Electronic registration of information by scan-
ning labels at the point of an event– No more registration of information on hard-
copies and re-entry– Real time transmission of information to the
main system Cargospot and third parties like carriers, forwarders and customs.
– Clear communication between all parties– The ability to react with far greater agility
when it comes to adjusting and streamlining business processes
– Productivity increase– Quality improvement and cost efficiency.
Currently at most stations, the physical process within the warehouse is accompanied by manu-ally capturing information on paper in order to re-enter this in the main system, Cargospot, by the office staff. Using the HHT, a large amount of this data will be captured (manually or by scanning) by the device directly at the point of activity and subsequently transmitted real time to Cargospot.
By implementing HHT, followed by streamlin-ing the current processes, we are convinced that we will be in a position to increase our handling quality, productivity and generate more business and/or implement new business ideas.
Going live is planned to be in May with a run-time of approx. 4 months. We have defined four major processes in BRU. Import delivery, import break-down, export acceptance and export build-up for a step by step launch of the HHT. The evaluation of the pilot run will take place continuously, and in the 3rd Quarter 2007 the project team will present its findings and recom-mendation for the rollout to the Steering Com-mittee.
The introduction of mobile technologies into an environment is much more than a business pro-cess change. The successful HHT implementa-tion is only one-third technology oriented. The rest is redesigning processes and change man-agement. Therefore management should dedi-cate its time to the project and ensure that the employees involved take responsibility and own-ership if their transition to greater productivity, quality and cost efficiency is to succeed.
At this stage we want to express our thanks to all project members for their continuous engage-ment to make this project a success and also a special thanks to Brussels for acting as our pilot station.
Paul Marsman & Paul Ghaffari
Project Cargospot
Paul Marsman
IT Manager Cargo Systems & Services Swissport International Ltd. uiverweg 2 – 6 1118 DS Schiphol Airport The Netherlands Phone +31 20 3163720 Fax +31 20 3163724 [email protected]
10 swissreporter The Swissport customer journal Issue 17, Summer 2007
■ uSA
Air France turns to Swissport Cargo Services for its Atlanta cargo handling
■ Canada
Swissport to handle SwissWorldCargo and Lufthansa Cargo under one Montreal roof
■ Israel
New cargo facility under constructionin Tel Aviv
Swissport Cargo outlines further cooperations with industry related parties.
Cargo on the move
Network Business Development
CARGO SERvICES
Air France has appointed Swissport Cargo Services to meet its cargo handling needs at Atlanta Hartsfield, one of the world’s biggest and busiest airports. The new arrangement, which entered into effect on January 23, marks a further development in Swissport’s collaborative partnership with Air France in the USA, which already extends to operations at Chicago O’Hare, Washington Dulles and Miami International.
When Air France asked Swissport Cargo Services to provide handling services in Atlanta, our 100 000-square-foot cargo warehouse was already being used to its full capacity. Confirming its part-nership commitment, though, Swissport relocated a non-partner airline to which it had subleased 20 000 square feet, and went on to completely re-engineer its Atlanta operation and implement a 5-S process to provide Air France with the handling solution desired.
Air France currently provides its own daily service, utilises the Paris Orly-inbound bellies of three daily Delta Air Lines flights and operates a weekly Boeing 747 freighter to and from Atlanta, gen-erating over 24 000 tonnes of cargo a year. They are delighted to be part of our Atlanta operation, and both partners are now working on expanding to yet another new US city: Seattle-Tacoma Inter-national Airport in the Pacific Northwest.
Swissport Canada has been awarded the con-tract to handle SwissWorldCargo and Lufthansa in its warehouse at Montreal Trudeau Airport. SWISS operates a daily flight between Zurich and Montreal, which is complemented by code-share flights operated by Lufthansa Cargo out of Frankfurt and Munich (from April 8). The overall tonnage should provide a solid base load for our Montreal warehouse.
A new Swissport cargo terminal is currently being built at Tel Aviv Airport. When completed, the facility will extend over some 18 000 square metres (180 metres by 103 metres) and reach a height of about 16.25 metres.
The new Swissport terminal will provide storage and handling solutions for all types of air cargo. With ETV systems and slave pallet movers, elevating workstations, scales, truck docks, 25 gates (all equipped with dock levellers), cold storage (+ 4 °C), freezers (– 18 °C), storage facilities for radio-active and dangerous goods, highly-secured safe and strong rooms, ULD cold storage capacity and more, it will fully comply with all IATA standards.
As at all other Swissport cargo terminals, Swissport Israel will be relying on the newly-developed CargoSpot IT system. The application is currently being modified to meet the discerning require-ments of the Israeli market.
A 5 000-square-metre complex of offices is also under construction on the land side of the terminal. The sparkling new offices have been earmarked for customers using the terminal’s services, i.e. air-lines, freight forwarders, customs brokers, government agencies and the in-house customs hall, as well as for Swissport’s management team.
According to Amnon Abraham, CEO of Swissport Israel, operations should commence at the new Tel Aviv cargo terminal in the first quarter of 2008. By the end of its first year, the facility is expected to have captured around 25% of the local market, which in 2006 amounted to 320 000 tonnes.
MARkET LIBERALISATION
On 24 January 2007 the Eu Commission announced what it considers as “a landmark regulatory package for airports”. Bob Schmitz comments on the latest developments.
Eu ground handling rules – postponement of changes until when?
Focus is on applying the ICAO airport charg-ing principles under the supervision of indepen-dent regulatory authorities and a consultation process between airports and carriers. Concern-ing ground handling, the Commission published the late Report1 on the application of Directive 96 / 67 / EC, but to the surprise of all it based its analysis on the October 2002 fi ndings of consul-tants SH & E2. No updating of the current mar-ket situation has been commissioned, but the EU offi cials are convinced that the issues iden-tifi ed at that time remain relevant. The Com-mission admitted in all frankness that it has not submitted any modifi cation proposals to the current legislation as it has been impossible to fi nd a minimum common ground between stake-holders on further market liberalization and social protection of staff.
The charter airlines (IACA) are the most vocal advocates of full airside liberalization and the opening up of smaller airports to ground han-dling competition. The Olympic Airways han-dling monopoly in the Greek islands with its excessive prices, is referred to as a perfect illus-tration. The scheduled carriers’ association AEA reacted rather softly by welcoming the Commission’s assessment of the current situa-tion and hoping that it will pave the way to future regulatory action. Low cost carriers warned against extending liberalization to smaller airports, as “we are not aware of inde-pendent handling companies clamouring to gain access to such airports.” The views of Ryanair and alike interested in “the fl exibility of such (secondary) airports to offer lower handling fees in order to build a critical mass of traffi c at the airport” prevailed within their association ELFAA to the dissatisfaction of, for instance, easyjet.
Unsurprisingly, the European Transport Work-ers’ Federation (ETF) cried victory and warned that they will lobby for a formal licensing or cer-tifi cation for all ground handling staff – a bureaucratic system rejected by airlines, inde-pendent handlers but also airports- and staff take over obligations in case of tender or loss of handling contracts. The airports ACI Europe do not favour modifi cations of the present regime while the International Aviation Han-dlers’ Association (IAHA) representing the
suppliers which are not controlled by airlines or airports, identifi ed some promising avenues in the Commission assessment. Most importantly, the Commission acknowledged that the part of the handling market that is in the hands of the incumbent air carriers and/or airport operators, “appears not to have changed since the appli-cation of the Directive”. The commercial oppor-tunities and profi tability of the independent handlers have, therefore, not really improved. In fi rst discussions on the Report, Commission offi cials signaled that the captive market issue should be assessed in more detail. Further air-side access – imposing more than minimum two handlers of which at least one independent – should depend possibly on the actual size of the ‘contestable market’ (open to free competi-tion).
The Federal Association of German Airlines fi led a complaint with the EU Commission in December 2006 which illustrates the problem for German airports. It insists that “indepen-dent third party handlers have not become seri-ous competitors of the airport operators… The complainant believes that defi ciencies of the German law on ground handling services are responsible for this situation”, namely the ten-der conditions, award criteria and their weight-ing, the secondary role of airport users in the process as opposed to airport and workers coun-cils’ interests. The recent Paris tender decisions also gave rise to disputes as the preferred choice of the airlines, expressed during Airport Users’ Committee consultation, was set aside and the incumbent handler as well as a subcontractor to dominant handlers ADP and Air France, were appointed by the Transport Minister. This lat-est case but confi rms that the lack of clearer selection provisions in Directive 96 / 67 / EC which leaves ample, uncontrolled freedom to Member States to adopt non harmonized “ad hoc” tender rules for restricted (airside) han-dling services, must be remedied urgently. Pres-ently, unsuccessful candidates are deprived of effective judicial protection against biased selec-tion decisions as national courts have no clear legal benchmarks at hand.
Another important signal by the Commission concerns the absence of a level playing fi eld aris-ing from the fact that in a good number of Mem-
Bob Schmitz
Eu Regulatory Affairs Consultant, based in Brussels
ber States “the airport operator is regulator, landlord, operator of infrastructure and ground handler at the same time and these roles are con-fl icting” and allow, for instance, “the airport management body to give a discount on central-ized infrastructure charges to its own handling customers and this may distort competition.” The Commission will now expect comments from the EU Council of Ministers, the European Parliament and interested parties on its Report before submitting any modifi cation proposals. Such a proposal may be tabled still during this year, but we fear that claims about social dump-ing resulting already from the present limited market liberalization may delay the process. The Commission has launched an overall study on the social aspects of air transport (consultants Ecorys from Rotterdam) the fi nal results of which are scheduled for this August. Its outcome is likely to impact also on any further liberaliza-tion of EU ground handling.
Bob Schmitz
1 http://ec.europa.eu/transport/air_portal/airports/index_en.htm
2 http://ec.europa.eu/transport/air_portal/airports/studies_en.htm
Industry Eu challenges
swissreporter The Swissport customer journal Issue 17, Summer 2007 11
1� swissreporter The Swissport customer journal Issue 17, Summer 2007
Airports virtually print their own money … airports spend all their time telling their customers and providers what to do … airports distort the market by giving special rates to low-cost carriers … airports make travellers wait to get them into their retail outlets … There’s many a claim made about airports and their operators. we wanted to check them out, to see if they really held up. To do so, we approached BAA, currently Europe’s biggest airport operator, and talked to Donal Dowds, its Director of Operations.
Airports in the spotlight
Future perspectives BAA operations
Swissreporter: Do you believe that more and more Airports are launching an IPO or do get pri-vate investors?Donal Dowds: Airports and other forms of infrastructure are cur-rently a “hot” investment prospect at the moment. In the last couple of years Brussels, Copenhagen and London City airports have all changed hands. In addition, Aero-ports de Paris (ADP) has come to the market with an IPO and there are advanced plans to bring Amster-dam’s Schiphol to the stock market. Fraport, Vienna and Zurich air-ports are all listed on various stock exchanges. However, the current trend is away from IPO and towards private equity funds focusing on infrastructure.
what kind of measures will be undertaken (also from BAA) to reduce infrastructural problems (queuing, security checks, etc.)?BAA recently announced that it is spending an additional £40 million to recruit 1,400 extra security guards and open 22 new security lanes across its seven UK airports.
Once these developments are com-plete BAA is committing to reduce queuing to 5 minutes or less for 95% of the time. At the same time BAA is also planning a multi-bil-lion pound investment programme at its airports which will add vital new facilities, improve existing ter-minals and add significantly to the UK’s overall airport capacity, all in time for London’s hosting of the 2012 Olympics.
Airlines and Ground Handlers do suffer under constant price-erosions and can hardly produce reasonable net profits, whereas Airports are generating fantastic results. what’s going wrong here since all players are swimming in the same pool? The key metric to look at to evalu-ate comparative performance of airports, ground handlers and air-lines should be Return on Capital Employed (ROCE) rather than crude profit. Airports require very heavy capital investment compared to Ground Handlers and have a lot of capital tied up in fixed assets such as runways and terminals,
investors consequently expect returns proportionate with the scale of investment which ROCE measures. In 2005 / 6 BAA’s return of capital for its regulated airports was less than 7%, whereas a suc-cessful airline like Ryanair gener-ates a ROCE of over 20%!
An alternative way of looking at it is in the amount of money BAA invest in its facilities each year. In 2006 BAA invested around 2 bil-lion euros while its profit was around one billion euros. Our plans going forward show BAA investing around 14 billion euros in the next 10 years, so high profits are needed to service very high debt levels and give investors a return on the sig-nificant capital they have put into the company.
Last but not least: could you imagine that the number of li-censed ground handlers at a given airport is directly related to the number of total passengers?BAA doesn’t see any direct link between total passenger volume and the number of handling agents.
AIRPORT DEvELOPMENT
Interviewpartner: Donal DowdsDirector, of Safety, Security & ServicesPresident and Chairman,BAA USA
Although you might expect bigger airports to have more handlers, the number will be determined by the individual characteristics of the ground handling market at that air-port. For example, at a big airport where one or two airlines have a very large share of the total num-ber of passengers, the market prob-ably would not sustain many han-dling agents. BAA’s approach has been to avoid limiting the number of handling agents wherever possi-ble. However, we do believe that airport managing bodies need greater powers to ensure the right level of service quality is delivered by handling agents to their airline customers and the travelling pub-lic.Heathrow Airport Terminal 5 almost completed
1�swissreporter The Swissport customer journal Issue 17, Summer 2007
The expansion into Eastern Europe forms part of Swissport International business development strategy and Sofia was identified as a good window of opportunity.
Sofia start-up
After a thorough research of the potential of Sofia Airport and possibilities to invest in this new market, Swissport has approved the forma-tion of an entity in Bulgaria.
Swissport International anticipated this devel-opment and applied for licences well in advance and on December 15, 2006 Swissport Bulgaria was granted full handling licences for pax, ramp and cargo services.
Swissport Bulgaria AD will start operations on June 18, 2007 and we are happy to announce that Air Malta, a longstanding loyal Swissport customer will be our launching carrier.
Bulgaria Expanding presence
NETwORk
Facts: Sofia Airport
– Sofia Airport handles 2.2m passengers per year (2006), with a passenger growth rate of 20% in 2006 and the other two airports have averaged a similar growth rate over the past 4 years.
– Flights have grown at 16% in 2006 and are
expected to continue at the same increase rate for the coming years.
– with this SOF Airport is one of the fastest
growing markets in the Eu and SP seeks to enter this market by starting up as the first independent ground handling company at Sofia Airport.
– Sofia Airport has just recently opened a
brandnew Terminal to cope with the increa-sing traffic.
“Our goal here will be to establish Swissport Bulgaria as a competitive ground handling solution at Sofia airport by offering top-qual-ity products and services at competitive prices” says Christian Draeger, Managing Director of Swissport Bulgaria, who is in overall charge of the new collaboration. “We’re looking forward to entering the rap-idly-growing South Eastern European mar-kets”.
In brief: Bulgaria In January 2007 Bulgaria joined the EU, add-ing stability to the economical development in the country. It has a population of 7.75m. Sofia,
in front of the national theatre, Sofia
left: Roumen Ganev, Director Operations Swissport Bulgaria
right: Christian Draeger, Managing Director Swissport Bulgaria
the capital, has a population of more than 1m while the two other major cities with notable airports have a population of above 200 000. Political stability with a multi-party govern-ment further strengthened by joining the EU on Jan 1, 2007. Stabilizing factor for the econ-omy is the IMF currency board with tight con-trol on state expenditures and a fixed exchange rate to the Euro.
1� swissreporter The Swissport customer journal Issue 17, Summer 2007
■ Zurich Headquarters
Letter from Joseph In AlbonTime to say goodbye. After more than ten years in the cockpit of this amazing airplane named Swissport and after many journeys through trou-bled sky’s I quit. It is with a feeling of regret no more to be part of this family of enthusiastic pio-neers reaching out for business, eager to proof the aviation world that quality wins -as we did in the early days of Swissport. But it is also with a feeling of satisfaction to leave a company that is the leader of its industry and who’s new owner Ferrovial has everything in hand in order to make it even more successful. The strongest feeling in leaving my position as chief executive of Swis-sport is the one of gratefulness. I am grateful for having had the opportunity to work with thou-sands of excellent professionals, committed to the company and the customers. I am grateful for having had the chance to meet so many outstand-ing people representing Swissport’s customers and business partners throughout the world. I am very grateful having had the privilege to work together with a high class management team who’s members have become friends over time.
I wish the Swissport family all the best for the future and still expect – now as a private travel-ler – that my luggage is delivered on time, at the right destination.
Joseph In Albon
■ MONTREAL-TRuDEAu
Montreal-Trudeau (YUL) by SwissportLufthansa has been operating during the last few year out of Montreal with a daily flight YUL-Munich during the summer schedule only. The YUL – Frankfurt route is operated by the STAR Partner Air Canada and LH has their “Code” on that flight as a marketing carrier.
Swiss International Airlines has a year round daily flight from YUL to Zurich and station management as well as ticketing / passenger han-dling is provided by Swissport since the start of the SWISS / Swissport “NCM” Model.
With the Lufthansa / SWISS integration process “under one roof” Montreal had been chosen to be a pilot station where Swissport will represent Lufthansa and provide Station Management and Ticketing on their behalf.
Beginning of March 2007 the agreement was finalized and Bettina Weigele-Cochard, a Duty Manager on the SWISS account, had been nom-inated to be the “Lufthansa Station Manager YUL”. After a one months LH introduction and handover program she and her ticketing team were ready for the first flight on April 8, 2007 which underwent a smooth handling and left 6 minutes ahead of schedule. The event of the first flight was underlined with some special decora-tion (flowers / balloons) as well as some give-aways and refreshments for the passengers at check-in and gate. During the post-flight celebration Wolfgang Wallmeroth, Lufthansa General Manager Oper-ations and Airport Services Boston / De-troit / Montreal / Toronto, underlined the impor-tance of this new partnership Swissport / Lufthansa as it means a new level of collaboration and Montreal to be the only intercontinental station where the Lufthansa representation is provided by a third party and no own staff is present.
No pressure to Bettina and her small “Luf-thansa” team, but them and Swissport Montreal will make it a success and let’s have many other smooth flight operations to come after April 8.
Joerg Sutter
■ Zurich-Airport, SEA
Seal of approval earnedSwissport Executive Aviation, which provides a global ground handling network for VIP and business aircraft, has earned the Platinet Award from Lufthansa Technik for its Zurich Airport
fixed-base operation. The award follows an extensive appraisal by Lufthansa Technik with a particular emphasis on safety, security, proce-dures and documentation. SEA Zurich is delighted with the award, which enables it to serve as a fully-fledged Lufthansa Technik net-work partner.
Tiziano Rosa
■ London-Gatwick
Thank-you letter from our customersI am writing to inform you of the incredible efforts two of your colleagues went to get my wife and me on our flight to Fuerteventura with First Choice on Saturday 31st March.
Upon check in we discovered that I had picked up my wife‘s expired passport by mistake, the correct one was at home near Reading.
At 1.25 pm we got the passport and were allowed to check in under the guidance of Jonathan! We then had to run with Jonathan through passport control, bag x-rays and the departure lounge all the way to the gate where the last couple of pas-sengers were boarding. It was clear from the reaction from the Airline staff that Sarah had kept them informed of our progress and begged them to stay open.
It was with some relief that we boarded. If Sarah and Jonathan had not gone above and beyond the call of duty we would have missed the flight, and lost our accommodation in Fuerteventura in addition to the cost of the flights etc. We truly believe that we only managed to board that plane based on Sarah‘s and Jonathan‘s efforts to get us through. We cannot thank them enough for what they did and how calm they remained through our “ordeal”...
I cannot imagine how we would have felt if we had missed the flight, thanks to these two peo-ple we got away and had a fantastic stress less week away, which was so very needed we can-not begin to explain...
If you do an award for exemplary customer ser-vice then these two personnel should get it, if not then you should start and award the first one to these guys please.
Mick & Julie Simpson
left to right: Christian Lavoie, Duty Manager for
LH (Swissport), Wolfgang Wallmeroth, Lufthansa
General Manager Operations and Airport
Services Boston / Detroit / Montreal / Toronto and
Bettina Weigele-Cochard, Lufthansa Station
Manager YUL (Swissport)
Network News and Views
Swissport International Ltd.Ground Handling Services, Cargo Services, Maintenance Services, Fueling Services,
Executive Aviation Services, Security Services, ULD Services
www.swissport.com
For seven consecutive years, the ITM has honored Swissport with its top award for excellence in airport services. It commends our flexibility, innovative spirit, single-source partnership philosophy, and uncompromising dedication to each customer’s individual re-quirements.
We owe this distinction to your ratings. It proves that our quest for constant improve-ment, our strong roots in ground handling, and the energy we invest in delivering quality services are bearing fruit.
On behalf of 23,000 committed women and men who look after your needs at 180 airports around the world, we thank you for your in-valuable support and your continued loyalty to Swissport. It is a privilege to serve you.
Our ambition is to exceed your growing expectations, year by year.
Swissport was just named Global Aviation Ground Services Company 2007 by the Institute of Transport Management.
CONTACTS
GROup ExECuTIvE MAnAGEMEnT Swissport International Ltd., Santiago Olivares., President & CEO, P.O. Box, CH-8058 Zurich-Airport, [email protected]
Swissport International Ltd., Luis Pascual, Group CFO, P.O. Box, CH-8058 Zurich- Airport, [email protected]
Swissport International Ltd., Sara Enriquez, EVP Corporate Development, P.O. Box, CH-8058 Zurich-Airport, [email protected]
Swissport International Ltd., Elena Fernandez, EVP Legal, P.O. Box, CH-8058 Zurich-Airport, [email protected]
Swissport International Ltd., Philip Joeinig, EVP Operations, P.O. Box, CH-8058 Zurich-Airport, [email protected]
Swissport International Ltd., Michel Jansen, EVP Global Cargo, P.O. Box, CH-8058 Zurich-Airport, [email protected]
Swissport International Ltd., Erich Boden-mann, EVP Aviation Specialty Services, 45025 Aviation Drive, Suite 350, Dulles, VA 20166-7557, USA, [email protected]
Swissport International Ltd., Urs Sieber, EVP Ground Handling Europe / Asia / Middle East / Africa, P.O. Box, CH-8058 Zurich- Airport, [email protected]
Swissport USA, Inc., Richard van Bruygom, EVP Ground Handling Americas, 45025 Aviation Drive, Suite 350, Dulles, VA 20166-7557, USA, [email protected]
COunTRy COnTACTS Algeria Swissport Algérie, Claude Badan, President & CEO, Aéroport d‘Alger, Houari Boumédiene, Dar El Beida, [email protected]
Argentina Swissport Argentina S.A. Eduardo Carneglia, CEO, International Airport Ezeiza, Suite 314, Ministro Pistarini, 1802 Ezeiza, Buenos Aires, Argentina, [email protected]
Aruba Swissport Cargo Services Aerocargo N.V., Gerhard Goselink, General Manager, Reina Beatrix International Airport Cargo Building “A”, Aruba, Dutch Caribbean, [email protected]
Austria Swissport Austria GmbH, Fredy Peter, Chief Operating Officer, Building 645, 1300 Vienna Airport, Austria, [email protected]
Bulgaria Swissport Bulgaria AD, Christian Draeger, Managing Director, 1540 Sofia Airport, Bulgaria, [email protected]
Belgium Swissport Cargo Services Belgium NV, Patrick Minsart, General Manager Belgium, Brucargo Building 701 box 1, 1931 Zaventem, Belgium, [email protected]
Brazil Swissport Brasil Ltda., Lician de Mello, General Manager & CEO, Aeroporto Internacional do Rio de Janeiro / Galeão- Antonio Carlos Jobim, Av Vinte de Janeiro, Terminal 1 – Setor Azul – Sala 1651A – Pista, CEP 21941-970 – Rio de Janeiro – RJ / Brazil, [email protected]
Swissport Cargo Services Brazil Ltda., Reinaldo Góes, General Manager & CEO, Aeroporto Velho do Galeão Terminal – Swissport Cargo Services, CEP 21941-520 – Rio de Janeiro, RJ / Brasil, [email protected]
Canada Swissport Canada Handling Inc., Joerg Sutter, Regional Vice President Canada, Montreal – Trudeau Airport, 975 B. Romeo-Vachon Nord, Office 376, Dorval, PQ, H4Y 1H1, Canada, [email protected]
Swissport Cargo Services, L.P., Paul Keery, Vice President Cargo North America, 6500 Silver Dart Drive, Core G Mississauga, Ontario L5P 1A2, Canada, [email protected]
Cameroon Checkport Cameroon, Joshua Osih, President & CEO, PO.Box 2513 Douala, Cameroon, [email protected]
China Swissport International Ltd., Shanghai Representative Office, Daniel Jettel, China Chief Representative, Far East International Plaza, 3F Bldg. A, Room 319, No. 319 Xianxia Road, Shanghai 200051, China, [email protected]
Cyprus Swissport Cyprus, George Vassilopoulos, Executive President GAP Vassilopoulos Group, 20 Strovolos Ave. 2011 Nicosia, Cyprus, [email protected]
Dominican Republic Swissport Dominicana S.A., Omar J. Azar, CEO, Ave. Independencia #1811, El Cacique, Santo Domingo, Rep. Dominicana, [email protected]
France Swissport France S.A., Jean-Didier Savioz, President & CEO, 383 rue de la Belle Etoile, 3 Allée du Ponant, Parc des Nations, Paris Nord II BP 51441, 95944 Roessy CDG Cedex, France, [email protected]
Swissport Cargo Services France Sarl., Bob Berthelier, General Manager France, CDG zone fret 4 / CDG cargo Terminal, 26 – 28 rue des Voyelles, BP 10666, Roissy CDG Cedex, France, [email protected]
Germany Swissport Deutschland GmbH, Swissport Ground Handling GmbH, Swissport Services GmbH, Hans-Rudolf Moser, General Manager, Wanheimerstrasse 45, 40472 Düsseldorf, Germany, [email protected]
Swissport Cargo Services Deutschland GmbH, Paul Arnold, General Manager, Frankfurt -Airport, Cargo City Sued, Geb. 558 B, 60549 Frankfurt, [email protected]
Greece Swissport Hellas S.A./Swissport Hellas Cargo, Georges Peter, General Manager, Athens International Airport, Eleftherios Venizelos, Building 12, GR – 19019 Spata, [email protected]
Swissport Hellas Sud S.A., Andreas Grylos, General Manager, Nikos Kazantzakis Airport, 71601 Heraklion, Crete, [email protected]
Honduras Swissport GBH Honduras, Alfonso García-Miró, President & CEO, Nueva Terminal de Carga Of. 301, Apto Internacional “Ramón Villeda Morales”, San Pedro Sula, Honduras, [email protected]
Hungary Swissport Cargo Services Magyarország kft., Balàzs Enyedi, Station Manager, Airport Busi-ness Park, Lôrinci út 59.C3 building, 2220 Vec-sès, Hungary, [email protected]
Israel Q.A.S. – Quality Airport Services Israel Ltd., Yossi Raviv, President & CEO, P.O. Box 136, Ben Gurion International Airport, 70100 Israel, [email protected]
India Swissport Punj Lloyd India Pvt. Ltd., Asghar Ali, CEO, 17-18, Nehru Place, New Delhi 110019, India, [email protected]
Italy Swissport Italia S.r.l., Simon Widmer, General Manager, Milan – Malpensa Airport, Terminal 1, 21010 Ferno VA, Italy, [email protected]
Swissport Cargo Services Italia S.r.l., Sergio Squeri, General Manager Italy, Via Dante 146, 20096 Limito di Pioltello (MI), Italy, [email protected]
Japan Swissport Japan Ltd., Philip Bowell, COO, 3-21, Nakamachi 2-chome, Izumisano-shi, Osaka 598-0013, Japan, [email protected]
Kenya Swissport Kenya Airside Ltd., Christian Zweifel, President & CEO, Jomo Kenyatta International Airport, Nairobi Cargo Village, P.O. Box 19177, 00501 Embakasi, Nairobi, Kenya, [email protected]
Swissport Cargo Services – Kenya, Dave McKelvie, General Manager Cargo, Jomo Kenyatta International Airport, Nairobi Cargo Village, P.O. Box 19225, 00501 Embakasi, Nairobi, Kenya, [email protected]
Korea Swissport Korea Ltd., J.W. Kim, President & CEO, Room 302 Cargo Terminal B, Incheon International Airport 2165-160, Woonseo-dong, Jung-gu, Incheon, Korea 400-717, [email protected]
Luxembourg Swissport Cargo Services Luxembourg S.A., Patrick Minsart, General Manager, Cargo Center West/Findel Airport, L-2889 Luxembourg, [email protected]
Mexico Swissport de Mexico S.A. de C.V., / Cargo Service Center de Mexico S.A. de C.V., Anto-nio Ferrer Bernat, President & CEO, Antiguo Camino a Texcoco S/N Zona Federal del AICM, Col. Peñon de los Baños, CP 15520, Mexico D.F., [email protected]
nigeria Checkport Security Nigeria Ltd., Marc Isenborghs, General Manager, 13B, Bishop Oluwole Street, Victoria Island, Lagos, [email protected]
netherlands Swissport Cargo Services The Netherlands B.V., Jan van Anrooy, General Manager, Uiverweg 2-6, NL-1118 DS Schiphol Airport, The Netherlands, [email protected]
netherlands Antilles Swissport Cargo Services Aerocargo N.V., Gerhard Goselink, General Manager, Swissport Cargo Building, Curaçao Int’l Airport, Curaçao, Netherlands Antilles, [email protected]
pakistan Swissport Pakistan (Pvt.) Ltd., (Co-operation with Pakistan Intl. Airlines – Management by Swissport) Fernand Stauffer, CEO, PIA Ramp Division, Adjacent to PIA Cargo Complex, Jinnah International Airport, Karachi – Pakistan, [email protected]
peru Swissport GBH Peru S.A., Alfonso García-Miró, President & CEO, Calle 5 # 170 Callao – Peru, [email protected]
philippines Swissport Philippines, Inc., Juan C. Paraiso III, President & CEO, Ninoy Aquino International Airport (NAIA) Pasay City, Philippines, [email protected]
poland Swissport Poland Sp. z o.o., Witold Michalowski, General Manager, ul.Zwirki i Wigury 1, 02-143 Warsaw, Poland, [email protected]
Russia Swissport Cargo Services St. Petersburg, Natalia Fedorova, Station Manager, Pilotov 32 A, Aviagorodok, St.Petersburg 196210, Russia, [email protected]
Singapore Swissport Singapore Pte. Ltd., Marc- Antoine Chariatte, President & CEO, 121, Airport Cargo Road, #03-01, Singapore 819480, [email protected]
South Africa Swissport South Africa (Pty) Ltd., Willy Hallauer, President & CEO, P.O. Box 5511, O.R.Tambo International Airport 1627, South Africa, [email protected]
Spain Swissport Menzies Handling, Enriquez Fernandez, CEO, Calle Bahia de Pollensa 11. Edificio Empresarial Los Coronales. 28042 Madrid. Spain, [email protected]
Sudan Swissport Sudan, Adil Ali Mofti, CEO, Baladiya Street, Tadamon Tower, Flat No 708, P.O. Box 13051, Khartoum, Sudan, [email protected]
Switzerland Zurich Swissport International Ltd., Station Zurich, Adrian Melliger, Senior Vice President, P.O. Box, CH-8058 Zurich-Airport, [email protected]
Basel Swissport International Ltd., Station Basel, Stefan Resele, Senior Vice President, P.O. Box, CH-4030 Basel-Airport, [email protected]
Geneva Swissport International Ltd., Station Geneva, Ernest Hochuli, Senior Vice President, P.O Box 776, CH-1215 Geneva 15, [email protected]
Tanzania Swissport Tanzania Ltd., Gaudence K. Temu, Vice President, P.O. Box 18043, Terminal II, Mwalimu Julius K. Nyerere International Airport, Dar es Salaam, Tanzania, [email protected]
IMPRESSUM
Published by:Corporate Communications, Swissport International Ltd.
Editor:Stephan Beerli, Marketing Dynamics, [email protected]
Swissport coordinator:Jacqueline weber, [email protected]
Translations: Paul Day
Layout and printing:DAZ, Druckerei Albisrieden AG, Zürich
Subscriptions:For a free subscription, please send your full name and address to the Swissreporter coordinator.
Printed in SwitzerlandCirculation 15,000
© 2007 Swissport International Ltd., Zurich-Airport, Switzerland
www.swissport.com
ukraine Swissport Ukraine, Vladimir Semenchenko, Vice President Ground Services, 63a, Bohdana Khmelnytskoho Street, Kyiv, 01054, Ukraine, [email protected]
united Kingdom Swissport UK Ltd., Tina Barbour, CEO, Groundstar House, Freight Village, Newcastle upon Tyne, NE, NE13 8BH, [email protected]
Swissport Cargo Services UK, Steve Ainsley, Managing Director, Bedfont Road, London Heathrow Airport, Staines, Middlesex, TW197NL, United Kingdom, [email protected]
uSA Swissport USA, Inc., Richard van Bruygom, EVP Ground Handling Americas, 45025 Avi-ation Drive, Suite 350, Dulles, VA 20166-7557, USA, [email protected]
Swissport Cargo Services, L.P., Paul Keery, Vice President Cargo North America, 6500 Silver Dart Drive, Core G Mississauga, Ontario L5P 1A2, Canada, [email protected]
Swissport CFE, Fred Campbell, President, 4560 South Boulevard, Suite 202, Virginia Beach, VA 23452, USA, [email protected]
Hallmark Aviation Services, Philipp Huber, President, 5757 W. Century Blvd., Suite 860, Los Angeles, CA 90045, USA, [email protected]
venezuela Swissport Cargo Services Venezuela, S.A., Oscar Lehmann, General Manager, Ed. Pascal Torre B Local 4B, Planta Baja, Av. Romulo Gallegos, Santa Eduvigis Caracas, [email protected]
AvIATIOn SECuRITy SERvICES Swissport International Ltd., Louis Seliner, Vice President, P.O. Box, CH-8058 Zurich-Airport, [email protected]
uLD MAnAGEMEnT Unitpool Ltd., David Harman CEO, Steinackerstrasse 2, 8032 Kloten, [email protected]
SwISSpORT ExECuTIvE AvIATIOn Swissport International Ltd., P.O. Box, CH-8058 Zurich-Airport, [email protected]
SwISSpORT FuELInG Swissport International Ltd., Thomas F. Comeau, President, 45025 Aviation Drive, Suite 350, Dulles, VA 20166-7557, USA, [email protected]
AIRCRAFT LInE MAInTEnAnCE Swissport International Ltd., Erich Boden-mann, EVP Aviation Specialty Services, 45025 Aviation Drive, Suite 350, Dulles, VA 20166-7557, USA, [email protected]
