Our Vision Statement: Representing and supporting …...- Number of staff attending SU Open Day 90 Engagement with SERCCs Monthly email update from VPE - SERCCs attend and contribute

Professional

Inspirational

Accountable

Student-centred

Positive

Entertaining

We will have fun and help students have great memories of their time at Worcester.

Worcester Students’ Union Strategic Plan 2016-2021

We will conduct and present ourselves to our students and stakeholders in a professional manner, ensuring we have sound organisational processes and procedures, as well as internal expertise to

support the student leadership.

Worcester Students’ Union (WSU) is pleased to share a new strategic plan to take us up to 2021. As well as having a strong commitment to meet our charitable objectives (defined in our

Constitution at http://www.worcsu.com/yourunion/aboutwsu/), we have developed some core, strategic goals to help us achieve our overall vision. This will be flexible over the coming years to

take into consideration the ambitions of future, elected Officers and to respond to emerging needs. We want to focus our efforts on representing our members and on helping them to gain useful,

transferable skills and memorable experiences whilst at University. We will do so with enthusiasm and dedication so that students view us positively and want to get involved. We want our

members to know we are there to help them and that they are integral to our continuous improvement. As the University grows and develops, we will act as their critical friend to ensure that

students are at the heart of the decision-making process and we will work hard to promote students’ achievements and contributions within the local community.

Our Vision Statement:

Representing and supporting students to develop and achieve

Our Values:

We will lead by example and provide our students with inspiration to reach their full potential and try new things.

We will ensure that our students and stakeholders know how we utilise our funds and make decisions through our democratic structure, and how they can get involved.

We will ensure that the services and events we deliver achieve high levels of student satisfaction and that students are integral to our continuous improvement.

We will be positive about Worcester and what it can offer students, promoting how we can help and support them.

http://www.worcsu.com/yourunion/aboutwsu/








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A B C D E F

Core Goal

Associated KPI's

Perfomance against KPI's 2017/18

Key elements of the Marketing and

Communications strategy and social media

action plan implemented

Marketing strategy implemented and

continuously reviewed to ensure KPIs

and objectives met.

- Development of interaction of

prospective students and of alumni

Ideas Forum implemented via website Added to website and promoted via

social media

Ideas Forum/ Speak Week generates

SU campaigns

- Increased engagement in Facebook,Twitter,

Instagram, Snapchat and YouTube (no. of

followers/friends)

Social media likes/followers and

engagement increased - details in all

monthly reports.

- Social media engagement

increases year and year and adapts to

changing needs

- Number interactive initiatives e.g. competitions

and student take-overs on social media

Social media takeovers implemented

for elections

- Significant increase in number of

student-led campaigns

- Feedback and outcomes via SU Out and

About, numbers of students engaged

By end April 1600 students total spoken

to, 4 referrals to the advice service

Regular presence of SU news and

major events on My Day

Signage to the SU improves across campus Improved external signage on SU

building but limited progress on rest of

campus

SU branded boards and information in

areas of least current engagement e.g.

Sheila Scott, Arthouse

No of student events taking place outside of SJC

that we are aware of and promoting

Promotion of Welcome Week events at

City Campus

Bespoke welcome events at more

locations e.g. Arthouse

Number of hits on-line for impact report 2442 impressions (2017-18 report)

Developing our on-line and physical presence

across the campuses

1. Increase the number of students who know about and use our services

Objective 1.1 To diversify the number of ways in which we interact and communicate with our members and demonstrate our impact

Achieved by (KEY TASKS) How measured by June 2019 (OUTPUTS) Progress 2018/19 (OUTCOMES) Targets beyond June 2019

1. Satisfaction with the Students’ Union for our members increases year on year – target of 80% across the board

2. The percentage of the student body aware of the range of services run by the SU increases year on year

3. The percentage of the student body filling in our Big Worc Survey increases year on year

4. The percentage of the student body satisfied that we are representing them and providing them with a voice increases year on year

7. The number of ideas submitted to the SU increases year on year

8. The number of students accessing our advice and support service increases year on year

1. CES Q14: - 73% , BWS: 68% satisfied or very satisfied, NSS: Q26 = 59% & B2 = 40%

2. BWS: all services over 75% aware

3. 9% (912)

4: BWS: 68%, CES: Q5.3 = 69%, Q5.4 = 58%

7: no data (3 motions submitted and passed at Student Council)

8 - @ June - 225 cases, BWS – 65% aware of service, 20% used service

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A B C D E F

- Engagement of students with online forms - 104 GIAG Forms

- 21 RAG Event Form

- 107 RAG Nominated Charity

- 26 Societies Development Fund Forms

- 26 Sport Development Forms

- 22 Trip Ticket Request Forms

- 44 Event Forms

- 25 Event Ticket Request Forms

- 9 Merchandise Forms

- 24 Trip Forms

- 10 Student Group Event Feedback

- 209 Welcome Week Forms

- 73 Online Committee Elections

- 45 SU Crew Forms

- 17 New Society Forms D72

- 9 New Club Forms

- 50 Guest Speaker Forms

- 78 Course Rep Journals (111% increase

from last year)

- 80 Course Rep Training Completion

- 14 Course Rep Accreditation

- 25 School Rep Applications

- 150 Advice enquiry forms

- 30 Driver Reg Forms

(30-07-2019)

Working with the RLT to revise and grow the

interhalls championship

Christmas Dodgeball event delivered

bnut limited engagement. No interhalls

championship

SU Welcome and Advice posters /

information in all halls

- Regular meetings, cohesion, and

communications with RLT on SU activities and

events

Not developed as much as we would

like

SU space in any future major hall

development. Regular RLT activities

Delivery and engagement with Harrison's Halls

HIIT or Healthy Happy Meals

Healthy Meals - potentially looking at

Semester 2. HIIT no longer an objective.

- SU Crew is utilised to develop presence and

promotions across campus

SU Crew used over Welcome Week,

Colour Run, Autumn Elections, What

Uni, RAG Week/Children in Need,

Festive Fortnight in Semester 1

Semester 2, used for Refreshers',

Change Week, FTO Elections,

- Engaging material about SU for students

moving into halls of residence, including City

Welcome to SU video, SU Guide,

wallplanners. Refreshers materials

distributed in halls.

How to' videos produced for those

moving away from home e.g. laundry,

cooking etc.

All recruitment and key developments promoted

via LinkedIn

All SU staff vacancies, student staff

vacancies, and student trustee

vacancies promoted.

Contacts from LinkedIn from different

industries are used to develop seminars,

lectures etc for students

Developing our on-line and physical presence

across the campuses

- Developing the awareness in halls of SU services

and activities

- Investing time in professional and national

networks eg LinkedIn and FB Workplace

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A B C D E F

Outcomes from engagement with NUS

Communities of Practice

THB attended MOMs (Dec), RC/SW

attended Strat Con (Nov), SW/THB CEO

meeting (Jan). Have led to

involvement in NUS Turnaround, Totum

discussions, support for GDPR, EY

attended SVN (Jan)

Followers, likes, and shares increase for posts

other than recruitmentEngagement consistent across all post-

types

- Investing time in professional and national

networks eg LinkedIn and FB Workplace

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A B C D E F

- Referrals from University services and

academic staff to advice centre

85% of cases referred by University

Services/staff

Introduction of second Open Day each

year

- Number of staff attending SU Open Day 90

Engagement with SERCCs Monthly email update from VPE -

SERCCs attend and contribute at first

time specific training for Reps -

guidance documents circulated e.g.

chart for rep related meetings,

guidance for uploading Reps to SOLE -

SERCCs attend 2 PVC Forums per year;

co-write AH&C Feedback Newsletter

with AH&C SERCC, Course Rep

Conference, helped to promote

Change Week, each will write

reflective exercise for Academic Rep

Report, recruitment of School Reps,

informal SERCC-SU meeting scheduled

in August

Central course leader list is available

from University

Promotion of profiles of SCA Award winners Completed and highlighted on social

media and in Uni Comms blog

- Number of SU presentations to University staff

/stakeholders

Presentation to Student Services (Dec

18)

Face conference in JulyInvolvement in University staff inductions

(President)

x 1 in Sept 18, x1 in Jan '19

Production of 'State of Representation' report

and involvement of University staff

Completed and sent to AROG for

approval at LTSEC

-Features on SU activities in Uni weekly staff blog 2-3 articles featured weekly Inclusion of SU in a new internal staff

communications strategy

- Increased number of academic societies 6 Academic Societies approved for

academic year. Nurisng, Paramedics,

Physican Associates, Occupational

Therapy, Physiotherapy, Nutrition,

Paramedics, Arts Collective (Culture

and Course) and Biomedical Science.

- 2nd Semester, lecture shout outs, and

meetings with academics when

requested.

- 2 new society applications (summer)

(30-07-2019)

- Hangar Bookings by University staff September stall to advertise for 20% off

staff hire

- On line promotion of SU by UoW Weekly updates sent to UoW Comms

and some promtion by UoW of SU

events and campaigns. Monthly

meetings set up.

Objective 1.2 To work in partnership with UoW to ensure they champion our services

Raising our profile amongst University staff and

academics


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A B C D E F

Who's Who guide produced and hits on-line Guide produced & uploaded onto

website (2657 hits). Who Are We section

to be added to website at end of

Semester Two

- Features in key University documents (e.g.

prospectus, graduation, on-line and physical)

Separate feature in the next

prospectus

Separate feature in prospectus on SU

as core part of student experience

- Collaboration with UoW on housing fair and

attendees

Housing Fair attended by 50 landlords

and 667 students

- Interhall championships delivered with RLT RLTs contacted to arrange meeting but

limited progress. Alternative dodgeball

event delivered.

- Mutually supportive campaigns delivered e.g.

wellbeing and employability

WMHD Oct 2018

Sport and Mental Health Week

IMD

Don't Rent Yet/Save the Date

University events held in The Hangar Sept and Oct - Student inductions SSES

interview days, International Fair

December - Mulled wine and Mince

Pies, staff drinks + Ceilidh

Early Starters, Welcome Week and Open Day

joint initiatives

New programme of events for Early

Starters were well attended and

increased engagemnt in sport, socs

and elections as a result. WW worked

largely as last year, as have Open Days

Raising our profile amongst University staff and

academics

Initiatives and events staged in partnership with the

University

Objective 1.3 To increase engagement and interaction with the WSU website

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A B C D E F

Coder appointed or external company

appointed if recruitment unsuccessful

New templates and skins created by

external company (BlitzEffect)

Much expanded content on website

New website is launched Website redesign launched in

November 2018.

Content management software

contract reviewed

Website interaction and usage Remains consistent - details in monthly

reports

- Website usage increases significantly

year on year

Changes implemented as a result of google

analytics

Attempts to increase traffic to website

from social media.

All forms, including those for staff use

are moved on-line

- Website focuses more on WHPH as a brand and

news / information remains up to date

WHPH promoted online with articles

previewed on or exclusive to online

platform.

Handful of students expressing interest

in regularly contributing more

varied/lifestyle content online. Group

set up on Facebook to share ideas for

articles.

- Officer vlogs - number and engagement 6 Officer Vlogs in Sem 1 uploaded to

Facebook and YouTube. Facebook

posts have higher than average levels

of engagement.

Regular updates from President on 'surgeries'

and Ideas Forum and comments on same

No progress

- Feed back to students after events and

comments received

Welcome Week 2018 survey and report

produced

- Google analytics of interaction with website

and news articles etc

Included as part of monthly reports Google analytics inform continuous

improvement and change

- SU key services and events have vibrant

bespoke promotional materials

All services and events have distinct

promo materials - in line with

SU/Hangar/TeamWorc branding

- Attendance at events or engagement stats 423 Skills & Employment Fair, 1600 Sports

& Societies Fair, 228 spoken to, 40

interacted with activities for

International Men's day, 26 People's

Vote March, 97 attendees at Tea

dance, 32 volunteers, 38 Pat & Chat, 23

Microvolunteering, 19 Present Wrappes,

81 tickets for RAGVent, 667 Housing

Fair, 1,001 Refreshers' Fair, 27 Rep

volunteers during Change Week, 1087

ideas submitted and 8454 votes during

Change Week, Sport Mental Health

Week (32 Clubs involved, 550+

wristbands given out, 53 students & 45

staff Health MOT's) 71 Course Rep

Confernece, 80 ASM, 40 SVW, TBC

GGW, x Varsity Tickets

- Improving our marketing of services and major

events

Redesigning and overhauling our website

- Developing 'Worc Hard Play Hard' as an

engagement and information tool beyond a

magazine

Objective 1.3 To increase engagement and interaction with the WSU website


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A B C D E F

- Engagement with elections (candidates and

voters), marketed throughout the year

9 students ran for PTO (two roles were

contested) - 6 students ran for

Councillor (one role was contested) - 2

students ran for NUS delegate. -

Election received 2634 votes from 668

voters (a 78.8% increase from 374 voters

in 2017). 11 students ran for FTO (2 for

President, 3 VPE, 6 VPSA). FTO Elections -

1862 voters

- Improving our marketing of services and major

events

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A B C D E F

- Interaction with our services in numbers 357 advice cases and 305 different

students sought advice

22-08-19 Volunteering Stats 96 students

have registered interest in 220 vol opps,

188 active volunteers logging 16,189.25

hours

More democratic processes of the

Union are conducted on-line

- On-line forms completed e.g. Reps / Advice - 104 GIAG Forms

- 21 RAG Event Form

- 107 RAG Nominated Charity

- 26 Societies Development Fund Forms

- 26 Sport Development Forms

- 22 Trip Ticket Request Forms

- 44 Event Forms

- 25 Event Ticket Request Forms

- 9 Merchandise Forms

- 24 Trip Forms

- 10 Student Group Event Feedback

- 209 Welcome Week Forms

- 73 Online Committee Elections

- 45 SU Crew Forms

- 17 New Society Forms

- 9 New Club Forms

- 50 Guest Speaker Forms

- 78 Course Rep Journals (111% increase

from last year)

- 80 Course Rep Training Completion

- 14 Course Rep Accreditation

- 25 School Rep Applications

- 150 Advice enquiry forms

- 30 Driver Reg Forms

(30-07-2019)

All forms, including those for staff use

are moved on-line

Q&A activities implemented through instagram

and FB live and engagement with same

2 in Sem 1 - Don’t Rent Yet - average

885 impressions and average reach of

673 with 9 Qs,

ALF - average reach of 612 with 9 Qs

Developing more on-line communities

for student cohorts e.g. liberation

groups

- Number of on-line AGMs

- Number of city campus students whom we can

define involved in clubs and societies

Looking in to how we can measure this - Student cards are scanned when

attending SU events to enhance

intelligence

Bi-annual report on membership demography,

including details from DMU of sensitive

characteristics

Done and reports collated and shared

with team

- Partner college students section of the website

developed further and hits/ usage monitored

Updated with new officer info

Bespoke material and information produced for

partner college students

In progress

Objective

- Ensuring clear lines of communication with Partner

College students

- Developing our on-line systems and more ways

for students to interact with us on-line

1.4 To ensure it is easier for students to access and use our services


- Improving our statistical records to monitor the

demography and diversity of students accessing

our services and activities

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- Number of students accessing Advice and

Support from Partner Colleges

12 students this academic year

Engagement of partner college students in our

democratic processes

In Dec governance review

/elections/change week discussed with

partners in South West. 1 UWIC student

ran in SU Leadership Elections (and

active SU Crew member) Governance review includes needs of

partner colleges

- Visit to Partner Colleges and number of

Academic Reps engaged

Visited 2 partners in South West, 9 reps

trained Development of a new representation

strategy for partner college students

How measured by June 2019 (OUTPUTS)

- Utilising SU Out and About for specific

questions and issues

Asked students if they volunteer (33

students), about Brexit (397 students),

whether they know their course rep

and more

- Annual comparison of SU Out and

About engagement and outcomes

Feedback and outcomes achieved through

Change Week

Outcomes published on SU website

highlighting each idea submitted that

had over 25 up votes, the actions

taken, a progress update and a RAG

rating. The SU will continue to update

the feedback action log for students to

see progress. VPE did videos and

sharing on social media about

outcomes. We will also promote these

in Welcome Week '19 to promote the

impact of student voice. Successes

include night buses, student bake off,

toaster in the SU, table football, card

payments avaliable in the car park

- Big Worc Survey completion rates and

feedback therein

912 completed 2018 survey and report

produced of results

- Governance review is implemented

2018/19 in a way that best suits students

Progress 2018/19 (OUTCOMES) Targets beyond June 2019

- Developing a programme of consultation tactics

and mechanisms for the different areas of the

Union’s operations

Objective 1.5 To ensure we consult more with our members to understand more about what they need and react accordingly

Achieved by (KEY TASKS)

- Ensuring clear lines of communication with Partner

College students

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A B C D E F

Core Goal

Associated KPI's


How measured by June 2019 (OUTPUTS) Progress 2018/19 (OUTCOMES) Targets beyond June 2019

Progress against 18/19 plan monitored and

reported on

Governance Review has progressed with 3 focus groups on

meetings and officer structures held 1st semester. Support

sought from NUS although help was limited . Postcard

campaign completed with 237 respondents. Ideas Forum

piloted as part of Change Week and continued afterwards

with limited engagement. Proposal on new structure, based

on consultations, prepared and presented to Student

Council and Trustee Board in May 2019. Final phase of

consultation to be complete by February 2020 with the aim

to pass the relevant bye-laws etc by April 2020.

New SU governance structure is launched

Attendance at Course Rep Forums and

Conference

52 students attended in Oct on retention and recruitment;

38 in Dec on assessment and feedback; 31 in March on

digital learning and teaching

- Engagement with Reps forums increases year on

year

Number of Reps represents number of courses

year on year

Due to course changes and lack of central inforamtion, we

were not able to find out this information. Rep positions are contested as the norm

Number of journal submitted by Reps, issues and

student feedback

78 Rep journal entries (entries feed into a University

Intelligence and Feedback Report where actions are

suggested), 110% increase to the 32 journals received in

2017/18. Action log created highlighting successes and

impacts e.g. ensuring more chairs in WB170, more

employability sessions planned on a particular course

(where requested) for 19/20.

-Engagement with journals increases year on year

Number of contested elections for Reps SU still does not have ability to access this information

- Results from BWS, NSS Q26, and CES Qs5.3 &

5.4

CES- Q5.3 = 75% (+6%), Q5.4 = 65% (+7%)

BWS -

NSS

- Button added to MyDay for students to contact

their Reps

End of year report produced on the Impact of

the Representation System

Completed and signed off September 2019 Be able to benchmark ourselves as outstanding

based on the NUS representation benchmarking tool

across all measures

- Numbers of student councillor positions filled

and activities

6 Councillor positions filled (arts, nursing and midwifery,

sport, WBS, postgraduate, Education)

The governance review results in a revived student

scrutiny body that is active and successful at student

engagement

- Improved, regular communication with SC

outside of meetings

HE monthly newsletter sent to Education Council and

Student Council and it now features on Rep News

Webpage

Progressing and finalising the governance review of

the Union

Whilst the governance review is underway, ensuring

an active and effective Executive Committee and

Student Council

2. Facilitate wider student involvement in decisions that affect our members

Objective 2.1 To strengthen our engagement and feedback systems to ensure they are as effective as possible


Finalising and implementing the Code of Practice

for Academic Representation


3. The percentage of the student body filling in our Big Worc Survey increases year on year

4. The percentage of the student body satisfied that we are representing them and providing them with a voice increases year on year

5. The number of students voting in our Leadership Elections - target of 20% of membership

6. The number of available positions in our governance structures are filled – target of at least 80%

7. The number of ideas submitted to the SU increases year on year


3. 9% (912)

4: BWS: 68%, CES: Q5.3 = 69%, Q5.4 = 58%

5. 1844 voters (cast 5109 votes) = 17.4% of UoW students - 59% increase (highest number since 2012)

6. 6: Student Council 78% filled, Executive Committee 100% full for Sem 1, 87.5% for Sem 2

7: no data (3 motions submitted and passed at Student Council)

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A B C D E F

- Annual goals established for Exec Committee

and progress monitored

Done - August 2018. Mid Year reviews planned Dec/Jan

with mentors. Exec meetings much more succesful in Sem 2

than Sem 1 (when PTO availability was difficult) - met before

every student council in Semester 2 & communication

improved.

Co-option type system investigated as part of

governance review

Ongoing


- Calendar published and University events

promoted, including on Wallplanners

Placed on website in Sem 1

Database is created, actions assigned to staff

and officers

Regular meetings held to monitor progress

Feedback mechanism designed to update

members

Regular meetings held, reports produced monthly. Actions

discussed and assigned. Action log created highlighting

successes and impacts of actions taken place as a result of

student feedback. These successes will be shared in tri-

weekly rep newsletters 2019-20 academic year in a 'you

said we did' subheading

Regular reports provided to the University on

feebdack received and action taken or required by

us / University

- Website and social media kept up to date with

officer activities, with support of staff mentors,

including blogs, campaigns section and news

articles

Continued support for all Officer campaigns, Officer Vlogs,

content sharing between marketing and Officer social

media

Officer social media better compliments that of

other SU channels

- Exec used more effectively in targeting

student groups

Ongoing - aided by more PTO information going on the

website.

Engagement with Officers' social media Frequent uploading on both Twitter and Instagram for

events as well as societies and clubs tagging us in posts.

- Student Rep forum notes shared with

membership

Forum notes emailed to all members and uploaded to

Forum webpage on SU website

- Keeping the membership informed of Officer

activities – meetings attended, campaigning and

overarching activities – blogging etc.

- Publishing a calendar of activities relating to

representation

Whilst the governance review is underway, ensuring

an active and effective Executive Committee and

Student Council

Objective

Development of a comprehensive database of all

feedback received about the SU and University

through various fora and outreach activities

2.2 To ensure that we distribute information and feedback in a targeted way


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A B C D E F


- Targetted interactions and relationships with

Arts, Health and Education staff

Induction talk delivered to Post Grad Advancing Practice

students. More health students playing sport than ever

before and engagement in elections continues. The Arts

Collective was set up as a society for all arts students to join

and network

Increased opportunities for arts students to develop

their portfolios are developed by the SU

Targeted SU activities at the new Art House Unable to book any space in Art House during teaching

weeks

Arts students hold events in the SU and SU holds

events in the Art House

- Events involving these students and interaction

with our services

No progress Student art decorates SU

- Increased role of Student Council in engaging

students

No progress

Number of opportunities and students involved

Outcomes of those partnerships

TWT launched 03/10/18 - 14 episodes – some of most

popular content on TeamWorc FB page and engagement

on Twitter is 10x that of followers, engagement with arts

courses had challenges but Arts Collective formed at end of

year

SU has an established range of opportunities and

activities for skill development e.g. journalism that

benefits the students and the SU

Use of allocated SU/Firstpoint space in CH

building attendance advertised to students

Student advisor has a weekly presence at CH, other staff

attended on an ad-hoc basis and through outreach

activities

Permanent SU at City Campus

- City Campus events e.g. fairs, tournaments,

social events

2 x events during WW - very poorly attended

- Course lectures/head of Faculty meetings

attended.

5/12 in process of undertaking CL meetings to target rep

awareness

- Chart produced and promoted students to

understand Institute staff hierarchy

Postpone until Sep 2020 when university structure complete

- Identify and target student group areas to set

up academic societies – number of resulting

societies

Lecture shouts took place for arts courses to encourage

engagement.

Academic Societies Guide created.

6 academic societies formed this year

Arts Collective formed

- SU features in course inductions/literature 49 SU-specific inductions delivered at first year Welcome

Talks during Welcome Week. Beginning to book in SU

inductions for 2019 Welcome Week (and advertising this

service via comms blog). So far we have booked in 30

inductions for September 2019. More cohorts are teaming

up and just having 1 joint talk rather than 2 small talks so

can't directly compare to last year

Objective 2.3 To develop new ways of engaging traditionally under-represented groups in the Union


- Utilising the refurbished space at City Campus to

increase our presence and awareness of what we

do

- Increasing interaction with Course Leaders to

develop bespoke ways of engaging different

cohorts

- Increasing participation from less engaged

cohorts e.g. arts, health and education students

Developing 'TeamWorcTV' (or similar), thereby

creating opportunities for students on different

courses to take part in SU events and activities e.g.

journalism

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A B C D E F

- Number of GISU related activities and

numbers of students involved

- Activities towards Responsible Futures criteria, in

partnership with the University

Support to NUS sustainability survey, 53 respondents

71 Course Reps committed to SDGs at Course Rep

Conference

4 Sustainability Committee meetings held

SU signed up to the SDG accord and mapped all activities

against SDGs

Plastic Free policy passed

Sustainability training delivered to staff

Geography society held toilet twinning event

Nature Society hosted a range of events including a fungi

walk

Domestic air travel policy passed

Plastic Free campaign, average reach of 2000 with 5.5%

engagement. 53 likes and 11 shares

Wilderfuture Event in partnership with Worcestershire Wildlife

Trust held in the Hangar

- SU achieves Excellent Green Impact

- SU supports the University to embed sustainability in

the curriculum and reports on progress against


- Candidate numbers and diversity of

candidates in course and demography

Candidates from 8 out of 9 schools - more L5s running than

L4s - 50:50 gender split

- Increased voter turnout year on year and

engagement goes up across the board

- Voter numbers and voting patterns

monitored and areas fo low engagement

addressed

Report with recommendations sent to trustee report post

autumn elections. Actions from last leadership elections

informing planning for 2019. Targeted actions to improve

first year and professional courses for Leadership Elections

has been successful with Level 4 turnout the highest of any

level. 1862 students voted in the elections with a turnout of

17.7%

- Developing a new dialogue with the University on

the way we recruit and appoint student Reps

- Student Council, PTO, and Liberation Rep

positions filled

3 PTO positions vacant, 8 Councillor positions vacant

- Embedded promotion of elections in key SU

activities and our decorations

Mirrors in place, still to be updated. Elections mentioned in

inductions, committee and course rep/school training.

Ducks used in Welcome Week material

- More accessible system for UoW students to

stand for elections

Unable to make changes to system with MSL

Objective 2.4 To ensure greater participation from our members in the democratic process

- Increasing support from the University to

promote the benefits and merits of becoming

involved and being a candidate

- Raise profile of Union’s efforts for the

environment to engage students interested in

sustainability


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51

52

53

54

55

56

57

58

A B C D E F


- Meetings and Committees attended by Reps

and Student Voice Assistant re HE sector

developments

Wide ranging inclusion of School Reps in TEF subject pilot

and institution submission. School reps consulted on Access

and Participation Plan. Regular updates on national issues

sent to School Reps. Opportunity for School Reps to get

involved with the university's TEL working group

Number of Course Reps 390, reduction as expected through new Code of Practice

- Report on findings given to each Institute and

published on-line

Report completed and passed to relevant staff Routine use of SCAs in University recruitment

materials and Open Days

- Winner 'assets' e.g. email signatures and in post

award promo / features

Winner email signature produced and distributed

- Number of surveys completed WhatUni - 08/10/18- 250 completed in SU

Ranked 34 / 131 for SUs and 31/131 for sports and societies

SU-produced action plans and summaries in

response to University surveys with which it can

act as a critical friend

NSS / CES results are utlilised to target cohorts via

Course Reps and to monitor progress

Academic Rrepresentation Oversight Group

action plans agreed and outcomes of same

Focus this year is on reps and the CES. Courses have been

identified and are being targeted currently.

SU is more intrinsically involved in developing

institutional action plans resulting from survey results

and feedback

Interrogating and analysing all major survey results

and work with closely the university on resultant

action plans

Objective 2.5 To strengthen the relationship with the University to ensure the Student Voice is heard and reacted to


- Increasing role of student reps as TEF and OfS

develops, ensuring that the Student Voice is kept

high on agenda

- Supporting the University to continue to increase

survey completion rates

- Continuing to grow the Students' Choice

Awards and utilising the nominations and feedback

intelligently to promote best practice

- Retaining Course Reps at a School Level in the

new academic structure

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4

5

6

7

8

9

10

11

12

13

14

15

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A B D E F G

Core Goal

Associated KPI's


Campaign objectives / standards agreed and

number of campaigns meeting those

Template for campaigns designed and

will be implemented in September 19 SU is able to better demonstrate

tangible impact of campaigns

Campaign around mental health in sport is

devised and delivered

Sport and Mental Health Week

delivered.

ITBTT attended IMD and Varsity, as did

Uni counsellor

Speak Week results in the formation of

ongoing campaigns

- External expertise utilised where possible

organisations, including University

As above

- Number of students contacting us as a result

of a campaign

Safe Sex Express - 40 (Sept - Jan) + 98

from Jan to May (256 in 2017/18)

- Shortlisted for NUS Award for

campaign of the Year

- Incentives given to clubs and socs for

engagement in relevant campaigns

No progress

Campaign outcomes are all reported to

University eg to LTSEC and to BoG

Ongoing - included in all reports

- No. of campaigns led by FTOs, PTOs and

societies

PTO undertook World AIDs Day

promotion, people vote (343 students

engaged 5/12), socs week, People's

Vote, Sport Mental Health Week (32

Clubs involved, 550+ wristbands given

out, 53 students & 45 staff Health MOT's)

, mental health survey (488

respondents). Plastic Free campaign

ran in Spring 2019. Our progess

commended by Plastic Free Worcester

Inclusivity Rep role is estalished and

developed with Reps empowered to

deliver their own campaigns

New Q&A activities and Change Week utilised

to ask students what they care about

Change week in Feb 19 - over 1080

ideas submitted and being followed up

Course Reps and NSS/CES results are utilised to

target cohorts in different campaigns

CES data used to target courses in rep

awareness campaign. (15-12-18). An

analysis of both CES and NSS done and

VPE/SEM to meet with HoS from certain

Schools flagged in these surveys

- Development of a group of Rep

Marketing Champions (start with 'pre-

made ' campaigns)

3. Provide responsive, appropriate and accessible support and advice to students

Objective 3.1 To create captivating campaigns that make a positive difference to our students’ lives



2. The percentage of the student body aware of the range of services run by the SU increases year on year

8. The number of students accessing our advice and support service increases year on year

9. The number of welfare campaigns delivered by Officers year on year that meet the SU’s campaign objectives

13. The percentage of students saying that being involved with the SU enhanced their employability increases year on year

14. Worcester sits in the top 50 in the BUCS League

1. CES Q14: - 73% , BWS: 68% satisfied or very satisfied, NSS:Q26 = 59% & B2 = 40%

2. BWS: all services over 75% aware

8 @ June - 225 cases, BWS – 65% aware of service, 20% used service

9. Not able to monitor as campaign objectives not yet set, Pee in Pot (80 samples given), JforJ 256 requests, Housing Fair – 748 people

13. BWS: 57%

14. 61st

- Delivering campaigns that have tangible

outcomes

- Involving more students in creating, supporting

and delivering campaigns

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18

19

20

21

22

23

24

25

26

27

28

A B D E F G

- Involvement in national campaigns and

associated outcomes

Actively involved in People's Vote

campaign, EM part of National

campaign material and took over

Instragram for a day, + part of Sky

roadshow in Jan + O& A - 343 students

spoken to

• Total no. of students who wrote a

letter to their MP at the stall: 40

• Total no. of students who have

already written a letter to their MP: 22

• Total no. of students who said they

will write a letter to their MP: 73

Used national research in Fit to Sit

policy challenge

- Feed back and interaction with campaign e.g.

likes and comments

Students able to register support via website

Website central to Change Week and

Elections (Elections report contains

more detail/stats).

-Initiatives delivered to receive direct referrals

from academic staff

- More defined referral process is implemented

5/12 560 PAT referral cards distributed The SU is a recognised, major referral

route for a wide range of University staff

members, for additional support and

extra-curricular activities for students

- Greater monitoring and reporting of referrals

from academic staff and departments and

remedial action taken where they are low - this

information to form part of LTSEC reports

'How heard' stats reported fortnightly,

info included in LTSEC reports

Advice intelligence fed back more routinely to

ARs and AROG, where appropriate

Regular use of feedback reports to

raise issues

Communications from the Advice Centre

through the staff blog at pinch points

Housing Fair and ALF applications

information communicated to staff

- Activities to promote the service in Partner

Colleges and number of student cases

Delivered talks to 9 course reps at

partner colleges, 3 cases

- Feedback process revised

- Number of responses and promotion of feed

back gained

Case reviews are undertaken regulalry

and feedback is sought via a survey,

only 10 responses this year, 100% would

recommend the service. Students can

provide feedback at any time via link

in email signature

- Raising awareness amongst University staff what

the service offers

- Routinely seeking student feedback on the service

and using feedback to raise awareness

- Ensuring the website becomes a central delivery

mechanism for our campaigns

- Involving more students in creating, supporting

and delivering campaigns

Objective 3.2 To increase awareness of the Advice Service and how it can support students


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31

32

33

34

35

A B D E F G

- Visits to help & advice section on the website For every month we have statistics

recorded this academic year the AS

has increased both number of page

views and % of website views. This

means each month more people are

view HA pages and a greater

proportion of visitors to the website are

looking the the HA pages.

- Development of more accessible and

interactive advice resources for students

Academic procedures booklet

published, all 500 copies distributed

- Referrals from interactive Out and About and

Advice days

4 referrals

- Number of students using the service 361 cases, 651 contacts

- Use of external resources for general advice Shelter leaflets available in advice

office, shelter video on website

- Implementing better triage training for

Welcome Desk staff

New Welcome Desk staff received

training making them better informed

The organisation is better equipped to

support students in the event of

absence of advice staff- Presence in more University documents and

content revised where already thereNew University disciplinary procedures

have details of service

Advice Service and SU details are

contained in student transcripts

Using as many different media to promote the

service to students

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37

38

39

40

41

42

43

44

45

46

47

48

49

50

A B D E F G

- Continued advances in resources on website Training Conference resources on CRH,

Fundraising section added with key

resources & fact sheets, all content

updated over summer.

- Alumni delivering training to

committees.

- Feedback from student attendees Training Conference received 45

responses out of 218 attendees from

our feedback survey. 26 Societies, 19

Sports

- Increase in guest speakers arranged

by student groups

- Delivery of high quality, comprehensive

induction and refresher training

PTO training delivered to 2 PTOs,

introduced returning rep training,

Student Council had induction training

(Oct)

- Greater involvement of University

expertise in developing and delivering

training programmes.

- Performance of Committee members and

Councillors recognised and used to promote

good practice and inspire others

During SVW those rewarded committee

members/councillors who log their

hours at random & profiles created and

shared on social media to showcase

those volunteers etc.

- Greater expertise within the SU staff

team in training and presentation skills

- Greater promotion of the role of our Councillors

and Trustees and what they have achieved to

encourage further engagement

No progress made - Accredited skill development

programme delivered by SU that

incorporates governance and

committee roles

- Review of #TeamWorc meetings undertaken

and changes implemented as a result

Review done. Higher engagement in

meetings this year e.g. Nov - 17 socs

and 26 clubs (v 15 and 15 in 17/18)

- Implementation of more reflective

exercises for student committee

members- Coaches committees implemented to improve

interaction with SU and #TeamWorc meetings

First meeting (Oct) focussed on MH with

agreed action plan - meetings

became weekly with performance

coaches but hard to engage

volunteersEngagement of Inclusivity Reps in 'Look After

your Mate' training and forums

76 Reps in total should attend. 16

Societies, 14 Clubs have attended. Irep

Forum held in November, 7 in

attendance. Forum organised in 2nd

semester but no attendance. IR's

contacted about this.

- Number of clubs in debt5 clubs started 2018/19 in debt, 3 clubs

in debt end of year and reduced debt

for each (Futsal, Volleyball and

Trampolining - total debt £2,049)

- Fixture completion rate 1 walkover in League (best for a long

time) and 3 in Cup (in Progression

Week)

- Number of successful club and society on-line

elections delivered on time

Clubs - 30

Societies - 19


Objective 3.3 To increase the support and advice we provide to students taking part in extra-curricular activities

- Improving training for all student roles, such as

Trustees, Student Councillors and Committee

Members

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52

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54

55

56

A B D E F G

- Strategy produced with University for

performance, participation and recreational

sport

- New recreational opportunities are arranged

and facilitated by SU and numbers engaged

Initial meetings re strategy held and SU

gave written submission to consultation.

Limited progress on new rec sports

frustrated by availability of facilities and

student interest. To pick up in 2019/20

with new Sports Development Co-

ordinator

- Worcester has a new overarching

Strategy for Sport

- Comprehensive participation sports

programme exists and promoted by SU

- Worcester wins BUCS Most Improved

University

- Information is developed and available on SU

website and number of hits recorded

- Pre-season and GIAGO information accessible

and promoted to students

- New fixtures board created

GIAGO Publicised. Improvements

made to fixture boards to include

results and monthly award winners

(social media and club/soc of month).

-Students have a one-stop shop of

information for all sporting activity at

the University

-Students interact more with fixtures -

supporting in person and on-line

- Number of Guest speaker request forms

received

- Guest speakers at major SU events e.g.

Celebration Week

- Previous officers support and feature in

elections

99 Guest speaker forms

Guest speaker at Colours Ball

Previous officers promoted during

elections with 'where are they now'

Develop a system whereby alumni can

contribute financially and otherwise

(e.g. resources/ mentoring) to support

training and clubs

- Information is developed for graduations on

how to hold a reunion in the HangarNo real progress. Hosting a reunion for

class year of 1997 in June 2019

The Hangar hosts regular student

reunions

- Process implemented to gain approval from

students to contact them post graduation

No progress to date An SU Alumni 'package' is developed

- Number of University staff and external

contacts involved in training and other areas of

student development

Development sessions at Course Rep

conference by AQU, Student Services,

Sustainability, Access and Inclusion.

SERCCs involved in first-time Rep

training

Developing a central point of information for all

sporting activity

- Increasing links with Alumni and

external/University expertise to support current

students, including ex-committee members

- Developing a Sports Strategy that increases

support for competitive and non-competitive sport

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58

59

60

61

62

63

64

65

A B D E F G

- Regular features and news articles on website

and social media and hits /reach/engagement

achieved

Regular campaigns on social media

and through weekly comms blogs.

Engagement stats are available.

Developing links with local schools to

help prepare prospective students for

University life and show what SU has to

offer

- Delivery against Welfare PTO development

plan

Plan developed with mentor Developing volunteer opportunities

within local schools for our students

-Greater involvement of Inclusivity Officers within

club and society committees and in H&WB

campaigns

30 attended LAYM training. Cricket

had 'Opening Up Cricket' in Jan, clubs

took part in Uniboob campaign and

very high engagement in MH and Sport

Week, clubs involved in Movember &

IMD

Videos and advice provision is

expanded for new and prospective

students e.g. 'how to' videos

Innovations are delivered around key dates -

WMHD, UMHD, MHAwareness Week

WHMD day of activities, with student

involvement

Day of activities for IMD (including a

barbr on campus), activities during MH

in Sport Week and Varsity

Survey produced on student need around

mental health, number of respondents, and

associated outcomes from survey

Research conducted on provision and

surveys at other Unis Survey took place

in March with 488 respondents. Results

shared with Uni.

3.4 To develop initiatives that offer emotional, academic and social support to students


- Promoting health and wellbeing throughout the

Union’s activities


Objective

Collaborating with the University to develop

initiatives around health and wellbeing

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71

72

73

74

75

76

77

78

79

80

A B D E F G

- Number of all staff meetings and content6 All staff meetings - included CEO

updates, Officer updates, and event

updates as well as strategic plan

updates. 9 coffee mornings held.

Achieve Quality Students' Union

accreditation

- Student staff numbers involved in socialsStudent staff attempted to organise a

xmas social but didn't managet to fix a

date to suit majority. 16 attended SU

staff Christmas social.

- Number of student team meetings and 1-2-1s

and outcomes

2 WD meetings,

discussed/consolidated both finance

and WD procedures. 4 Bar team

meetings. 1 WD 1-2-1, 6 Bar 1-2-1's and

1 SE 1-2-1.

- Implementation of all student staff meeting

with core staff chair and outcomes

No progress - attempted to arrange a

meeting but poor reponse from student

staff & more notice required

Outcomes from Staff Consultative Forum 3 SCF meetings held- ToR reviewed,

member issues discussed, training

needs identified and update on past

and forthcoming surveys.

-Surveys of core and student staff and results of

same

Organisational culture questionnaire

conducted in DEc18 and results fed

back/ actioned, student staff survey in

March 19.

SU takes part in externally facilitated

Staff Engagement Survey

- Staff involved in projects outside of the normal

remit of their role

Outside space project, sustainability

committee, SCF

- Clear set of principles advertised to student

body

No progress to date System implemented to measure

response times

- Delivering high quality recruitment, induction

and development processes

Recruitment packs and information all

up to date, induction cycle in place

and a new Personal Performance

Appraisal (PPA) implemented

Creation of individual development

plans for student staff

- Induction process updated if required Outlook induction document

completed and now included in new

staff induction. Staff and officers to

attend UW induction going forwards.

WSU Induction reviewed May 2019,

additions/amendments made.

Achieve Quality Students' Union

accreditation

- Staff receive regular and adequate 1-2-1s with

objectives and priorities / tasks reviewed

All core staff are having regular 1-2-1's,

monitored via s/sheet log and

reminders sent periodically.

- Providing clarity for students on when they can

expect to receive responses from us


Ensuring excellent communication within the core

and student staff team

- Implementing HR and performance monitoring

processes

Objective 3.5 To ensure a positive and responsive staff culture within the Union


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82

83

A B D E F G

- Staff receive annual objectives and

performance reviews, that includes training

requirements

All core staff now having annual

appraisals via new PPA process (May

19)

Organisational training plan is

developed to complement and form

part of budget cyle

- Use and development of R&R schemes,

inlcuding SSOM

R & R scheme in place for core staff

and SSOM for student staff, 16 student

staff attended SU Christmas social.

- Outcomes and initiatives implemented,

including campaigns, arising from the WSU

Green Committee

- Photocopying and printing is monitored by

departments

- Staff receive 'green training'

New compost bin and bottle top

recycling. Support for student plastic

art project (DEc 18)Sustainability PTO

successully submitted a motion to

Student Council to support a Plastic

Free Worcester. 3 Green Committee

Meetings held.

Director of Sustainability attended All

Staff Meeting covering Uni’s

Sustainability Strategy and how the SU

fits in to it / can help

Motion passed @ Student Council on SU

domestic air travel.

(30-07-2019)

SU achieved 'Very Good' GISU

standard

- SU has its own smart meter

- SU reports on outcomes against the

UN's Sustainable Development Goals

(esp. Access To Education) and training

provided for staff on this

- Establishing a culture of sustainability within the

organisation, including student staff

- Implementing HR and performance monitoring

processes

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5

6

7

8

9

10

11

12

13

14

A B D E F G

Core Goal

Associated KPI's


- Promotion and distrubution of case studies of

success

Profiles of successful reps used in rep

recruitment campaign. Previous PTOs

used in autumn elections campaign

- SU has a portfolio of accessible

employability services and provision

- Number of articles submitted to WHPH and

distribution levels

Number of varied articles has increased More regular feature content and

online magazine developed, all

assisted by a group of regular

contributors

- Number of part-time officer roles filled 5 out of 8 PTO positions filled

- Number of active student volunteers and filled

volunteering activities

57 indivudual students have registered

interest in 139 volunteering opportunities.

8 successfully paired. 151 active

volunteers logging 7,511 hours on the V-

Record. (17-12-18),an increase of 272 hrs

and 30 students from same time last year

- Number of students undergoing committee,

volunteering, elections candidate, and student

staff training

218 Committee members, 37 SU Crew, 14

new student staff members, and several

elections candidates trained

Number of application form guides distributed

and accessed on line

Guide viewed 198 times since uploaded

on website in Jan 2018 and had 624 views

on Issuu since Sept 2017. May reprint for

student staff recruitment.

Comprehensive guide developed

encompassing all aspects of

employablity from available

opportunities to succeeding at

interview

Guide to interviews developed and distributed No progress to date

- Promoting the importance of gaining

transferable skills by participation in extra-curricular

activities, roles, and part-time employment with the

Union, embedding skills into all training we deliver

- Building clear and engaging material and

information on how to apply for jobs and be

successful at interview



6. The number of available positions in our governance structures are filled – target of at least 80%9. The number of welfare campaigns delivered

by Officers year on year that meet the SU’s campaign objectives

10. The number of students who are members of an SU club or society increases year on year

11. The number of clubs and societies increases year on year – target of 60 societies and 50 clubs

12. Number of volunteering hours given by students increases year on year

13. The percentage of students saying that being involved with the SU enhanced their employability increases year on year

15. The number of students attending events in the Hangar increases year on year

18. The percentage of students feeling that SU events had a positive impact on their student experience increases year on year


6. The number of available positions in our governance structures are filled – target of at least 80%

9. Not able to monitor as campaign objectives not yet set, Pee in Pot (80 samples given), JforJ 256 requests, Housing Fair – 748 people

10. Sports clubs: Dec 17- 1388 memberships from 1263 students , May – 1470 memberships from 1333 students

Societies: Dec 17 – 936 memberships from 745 students, May – 1046 memberships from 855 students

11. Sports clubs: 36 clubs and 41 teams in BUCS, Societies: 39

12. 15,570

13. 57%

15. 8231 attendees recorded from Nov 17 to May 18 (likely to be c10,000 from Sept 17 to May 18), BWS: 55% had been to the Hangar

18. BWS: 54%

4. Create and promote opportunities for students to develop transferable skills

Objective 4.1 To increase the employability skills of our students

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16

17

18

19

20

21

22

23

24

25

A B D E F G

- Standard feedback system is developed for all

students applying for SU jobs and attending

interviews

In progress - all job applicants receive a

standard feedback email if not invited to

interview. Feedback post-interviews yet

to be implemented

- Number of updated constitutions and student

feedback

65 Constitutions (17-12-18)

2019-20 Constitutions have been

submitted by student groups and in

process of being reviewed

Committee roles etc. align with any

new governance structures

- Numbers attending Employability Fair in

Welcome Week and outcomes from that Fair

e.g. student feedback, opportunities converting

into jobs or volunteering

423 attended Skills & Employment Fair.

Feedback sent to employers/charities

that attended. Timing of fair to change

next year

Annual 'milk-round' type fair is part of

University calendar

University Careers Fair is developed to

encompass a wider range of opportunities

catering for a more diverse range of students

Limited progress with this

End of Year SU Employablity Fair introduced to

help those just about to graduate

Did not take place due to other pressures

- Alumni invited to deliver speeches and

support to SU events e.g. Celebration Week,

Course Rep Conference

No progress to date

- Student media channels included in

governance review

No progress to date - Union has comprehensive and active

student-led media offer

TeamWorcTV is introduced in the most

accessible and cost effective, engaging

students in its production and outputs

Launched 03/10/18, 14 episodes. Different

club and society each week. Some of

most popular content on TeamWorc FB

page ever and engagement on Twitter is

10x that of followers

- Space is negotiated for student-led

media activities considering

internal/external options

- Social media awards introduced for students Introduced in Oct 18, given out each

month and will be included in Colours Ball

Awards

- Targeted engagement with journalism students Arts lecture shouts being planned with

drop-ins to follow. Difficulties in engaging

courses. Hoping to get film making,

journalism, creative media and

broadcast journalism together in a society

to work alongide us on projects. Arts

collective was formed in principle by the

end of the year

Active journalism and student

media societies with high student

engagement

- Work on a structure for a sustainable student

media offer is commenced

Progress slow and difficult, lecture shouts

being organised for relevant Arts courses

- Building clear and engaging material and

information on how to apply for jobs and be

successful at interview

- Reviewing the constituions for clubs and societies,

including job roles

- Developing one or more Employability Fair/s and

closer links with University alumni to come and talk

to students

- Developing student-led media opportunities

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27

28

29

30

31

32

33

34

35

36

37

A B D E F G

- Number of student staff employed and hours

worked, including new posts created

- Feedback from student staff surveys

27 student staff employed, 4087.75 hrs

worked in Sem 1 (Aug - 179, Sept - 966.5,

Oct - 1054.5, Nov - 969.5, Dec - 9128.25).

4461.5 hours worked in Sem 2 (Jan-399,

Feb - 967, Mar - 841, April - 783, May - 608,

Jun - 405, Jul - 458.5 )

- Outcomes from monitoring student

volunteering are used to enhance the service

and innovate further

Community Impact survey sent out to

student volunteers to learn about what

projects/activities doing (Dec 18)

30 students filled in, 100% volunteered

Showed a wide range of volunteering

within the community.

Achievements identified by students to

be used anonymously in social media

posts over recruitment period in WW19

The volunteering portfolio of the SU is

highly visible for our membership and

prospective students

- On-line resources created for community

organisations, in line with GDPR

Completed November 2018 Volunteering hours committed by

students exceed those from 2015/16

- No. of charities and opportunities featured on

brokerage system

53 Providers, 119 opportunites. Providers

have gone down following the

introduction of new SLA's in December.

(30-07-2019)

- Report provided on volunteering

specifically to be distributed amongst

wider community

- Number of student-led projects 1 Student Led Project (Uniboob)

- RAG Committee positions are filled 2018-19 - 3 RAG Committee positions filled

2019-20- 3 RAG Committee positions filled

- Amount raised (target £20,000) 2018-19 Final RAG Total - £37,585.35 - £50,000 total raised by 2020/21

- Number and range of fundraising activities

undertaken by students

- Range of clubs and societies undertaking

fundraising

- Introduction of more challenge-based events

62 student groups/ individuals contributed

to the total. Gameathon, Boxing Match,

10K/Half Marathon, Climbing Everest in a

Day, Colour Run, Macmillian Coffee

Morning, Raffle, Sober for October,

Charity Football matches,

Movember,Cider Quiz, Pole Fitness

Showcase, Tennisathon, Tapathon, 24

hours CPRathon, 3 Peaks, Zumbathon,

Hockey Day, Wheelchair Basketball,

Tournament.

Clubs and socs involved in events: Men's

and Women's Rugby, Men's Cricket, Uni

Boob, Tennis, Student Minds, Pole Fitness,

Disney & Pixar, Zumba, Dance, Loco Show

Co, Tennis, Climbing & Mountaineering,

Midwifery, Marvel & DC, Physiotherapy

and Paramedics

(30-07-2019)

SU clubs and societies have an

ingrained culture of fundraising,

undertaking a wide range of

innovative and interesting activities

and working together across groups,to

raise significant amount for charity and

for their own clubs and societies

Targets beyond June 2019

- Employing, wherever possible, student staff in

front-line roles

- Increasing the number and variety of

volunteering opportunities within the local

community and beyond

- Increasing student-led fundraising activities

Objective 4.2 To increase the quantity and quality of opportunities supported by the SU for students to develop new skills and abilities

Achieved by (KEY TASKS)How measured by June 2019 (OUTPUTS) Progress 2018/19 (OUTCOMES)

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40

41

42

43

44

45

46

47

48

49

50

51

A B D E F G

- Implement FB pages and Twitter handles for

PTOs and RAG

RAG Facebook and Instagram set-up (by

RAG). No progress for PTOs.

City Campus based students are as

engaged with us as those based in St

Johns

Development of on-line City Campus community

through student reps/officers/RLT

no progress to date

- Social media takeover events for student

groups

Elections social media takeover

implemented. LGBTQ+ Society provided

content for LGBTQ+ Month

- Social media likes and follows etc. Likes/followers and engagement

increasing - details in monthly reports

- Regular spotlights on social media of different

students and their successes

- Officer vlogs

Regular Officer Vlogs.

TeamWorc Fbook used as platform for

student groups - when informed of

activities

TeamWorc TV introduced to highlight

Clubs and Socs

- Introduction of more interesting opportunities

for the SU Crew

What Uni, Tea Dance, Autumn, Elections,

RAG Week, Wrapping Volunteers,

Change Week

SU volunteer crew is established and

vibrant with regular activities and

consistent number base of at least 20

- Number of volunteers, hours, and range of

activities

188 volunteers,16,189 hours logged, 65%

of hours logged in the community. (30-07-

2019)

- Regular meetings and joint activities with

Residential Life Team e.g. joint surgeries

Limited engagement from RLT , few

meetings taken place, no surgeries

-Engagement of students from halls in interhall

competitions supported by us

Christmas dodgeball event took place,

limited engagement

Interhall activities are 'the norm' and

engagement high from Welcome

Week, with an end of year celebration

/ recognition event

Engagement of students from halls across the

University Estate in our activities and services

Posters placed around halls. Officers and

SU's social media frequently used and

updated

- Building a larger, core group of SU volunteers to

support ongoing delivery and promotion

Developing participation of student groups, student

councillors and Officers in SU social media to

engage different cohorts of students more

- Developing the relationship with students in

accommodation and the Residential Life team

Objective 4.3 To increase the number of students taking part in Union-led activities and opportunities


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A B D E F G

- Articles from current and past officers and

student staff in WHPH

Profiles of current FTOs & PTOs featured in

last two issues of WHPH. Issue 4 featured

an blog written by former President about

their 2 years in office

Developed relationships with SU alumni

to demonstrate benefits of getting

involved in SU

Development of 'where are they now?' type

page for Worc graduates on SU website

No progress to date Impact report distributed to more

community stakeholdersNews articles on website No progress

- Previous officer campaigns and case studies

used to promote elections

Testimonials used during WW and

previous PTOs helped with PTO stall at

WW. Testimonials provided for 2019

Leadership Elections

- No. of features in University publications New Student Services Handbook has SU

feature

- Inclusion in University prospectus, including a

link to the Impact Report

New text supplied with pictures, Nov 18

for bigger,more bespoke section

- No. of arts & culture based societies Creative Writing, Film Making and Ink!

Creative, Spotlight, Loco Show Co.

Musical Theatre, Music and Arts

Collective. (22-05-2019)- Interactions and regular meetings developed

with students in the new Art House

No progress to date - space launched

Sem 2 with limited availability for SU-led

events

- Development of Worc What's On page/

information that is relevant to students

No further progress made beyond initial

planning

Student art adorns the SU

- Supporting and offering opportunities for

students to add to their own personal portfolios

e.g. in design, arts and culture

Arts lecture shouts were planned with

drop-ins to follow but had difficulties in

engaging courses to help reach students

Opportunities/ placements within SU

offered for students to increase

portfolios

- Number of societies and projects, events in

Hangar and showcases in publications and on

social media

35 student lef events over the year by a

range of clubs and socs

Implementation of Contribution to Art

and Culture Award in Union Awards

- Number and activities of academic socs 12 academic societies

Sign a long workshop, guest speakers,

Infant Loss Study Day, Bulmers Cider Talk,

24 Hour CPR-athon, Adverse Life

Conference, Teaching Fair, Breech Study

Day, Mental Health First Aid, Infant First

Aid, Quiz, 3 Peaks Challenge. 2 new

academic societies to be set up over

summer (Psych & Sport Coaching)

(30-07-2019)


- Promoting the successes of SU Officers and

employees post- graduation or term of office

- Securing quality features in University literature on

outcomes of engagement with the SU

Objective 4.4 To demonstrate the impact on employability of getting involved in the SU


Objective 4.5 To increase the number of student-led projects that ensures a wider range of activities and a more diverse culture across

campus


- Making proactive efforts to engage with our

‘non-traditional’ students

- Supporting students to develop societies and

student-led activities and student-led involving the

arts

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A B D E F G

- Non-traditional students involved in

governance review

Postgraduates - focus groups (4)

- Number of professional course students voting

in elections

137 (20.51%) of voters were from

Health/Nursing and Midwifery/Psychology

- 79 (11.83%) of voters were from

Education. For second year running

Nursing was the had the highest number

of students voting increasing from 83 to

110.

- Making proactive efforts to engage with our

‘non-traditional’ students

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A B D E F

Core Goal

Associated KPI's



- Number and range of events and numbers

attending, numbers of student bookings

35 Student-led events in The Hangar.

Attendance ranged between 20 to 160

students. Overall attendance in The

Hangar over the year 11742

- Open the bar 7 days a week for

students with regular student takeover

nights

- New procedure implemented for recording

attendance, demography of students, and

agreed success measures, with outcomes

reported to all staff (as per SU O&A)

No progress to date - Increase subscriptions to relevant

sporting features e.g. WWE, Boxing

- Links strengthened with different groups of

students such as PG, international students, city

campus students

Much more engagement with several

groups e.g. Marvel, Nurses, Paramedics.

- Student feedback from events, Social media

posts and activity, ents surveys, FB likes

Feb 19 did an out and about to find

out student's feedback - very few

students seen. We got information from

chagne week. - ‘Number of 'takeover’ nights for students to

host / perform/ DJ within our spaces

September - May we have had 15

student takover and 20 student's led

events within The Hangar. Possible

student DJ for next year but not much

response to social media request .

- Delivery of Harrison's Hall HIITs and/ or Healthy

Happy Meal events

No progression. Not really focusing on

HIIT. Looking more to link in with

Nutrition society potentially to release

healthy meals for students

- Wellbeing initatives reflected in Best Bar None

submission

Drinkaware, Getting Home Safely, Ask

for Angela,Every Other One Water

- Income from events and bar takings August 18 – July 19

Bar Sales £151,789

Events £3,211

Venue Hire £4,802

TOTAL £159,802 (excl VAT)

- Number and type of events

- At least one evening event delivered during

Welcome Week at City

- Regular events at City across the year

2 events delvered in WW with very poor

attendance, ideas mooted for launch

event with E&F but felt timing not right

- Greater cross fertilisation of City and St

John's campus with students attending

events at both

- City Campus has a regular,

established programme of events

5. Help students to be safe and to enjoy University life

Objective 5.1 To provide a diverse range of events for our students


To utilise The Hangar to create and facilitate

engaging events for more students, that include

cultural,art and wellbeing

Establishing a programme of regular events for City

Campus students using the refurbished spaces on

campus


15. The number of students attending events in the Hangar increases year on year

16. The SU achieves at least Silver Best Bar None accreditation each year

17. The profitability of SU commercial services and contracts increases year on year

18. The percentage of students feeling that SU events had a positive impact on their student experience increases year on year


15. 8231 attendees recorded from Nov 17 to May 18 (likely to be c10,000 from Sept 17 to May 18), BWS: 55% had been to the Hangar

16. 2018 – BBN Gold and 94% (72/77), NUS Mystery Shopper - 89% against criteria (758/850)

17.tbc

18. BWS: 54%

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A B D E F

Student feedback and ideas actively sought Done through outreach and Change

Week

- Range and numbers of events and numbers

attending

Open mic,marvel takeover, games

nights, burlesque night,society and club

showcases

SU has a healthy smoothie and nutrition

offer / café as part of the Hangar

- New products and gaming machines

introduced

MediaTheme installed, used for Re-

freshers week plus social events for

Rugby and cricket. SU won't have fruit

machines

Initiatives implemented in the bar that overtly

encourage uptake our non-alcoholic offer

Mocktails promoted, J20 included in

bday package, reduced prices on non-

alcoholic drinks. Weekly chalkboard

offers


- Number of stall holders at Freshers Fair and

Refreshers

27 commercial bookings and 26 non-

commercial/uni bookings at 2018

Welcome Fair

Increasing and diversifying our income

streams and the number of local

businesses and events approaching us

to advertise

Attendance at Nightsafe and Worcester BID

meetings and outcomes

Nightsafe meeting in May attended

(December one unable to attend) 6

Worcester BID City Net meetings

attended.

Develop a Monthly Market for local

businesses to come to both campuses

(using The Hangar) to sell produce and

goods

- Local discounts for students through Totum

increases

No progress made - frustratingly slow

information and developments from

Totum have hampered this - aim to

have more joy in 19/20

Have a much wider range of local

businesses plugged into to Totum

Involvement in GGW in the Community Sustainability Officer involved with stall

- Number of volunteering/RAG opportunities in

local area

Wrapping Volunteers at Worcester

Foodbank,119 Volunteer opportunties

on the webiste. (30-07-2019)

Local events and activities are promoted No progress made beyond promoting

activities of student groups

Engagement statistics in the information

provided

No progress made Better monetise our interactions with

students for external stakeholders to

ensure we are considered a key

marketing route

Student feedback on events is developed e.g.

articles in WHPH

No progress made

Objective5.2 To develop strong relationships with internal and external stakeholders to increase students’ awareness and engagement in

social activities and events in Worcester


- Ensuring regular liaison with Worcester BID, local

businesses, charities and statutory agencies

Developing Worc What's On style information that is

relevant to students 'Goal 1'!D17

Establishing a programme of regular events for City

Campus students using the refurbished spaces on

campus

Increasing the promotion of non-alcoholic

enjoyment and fun

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A B D E F


- Best Bar None Gold standard maintained Received Gold accreditation plus

award for 100%. Pevious year Gold and

94%

The Hangar is refurbished every 3 years

- Levels of cleanliness within Hangar is reviewed

regularly with cleaning manager

Ongoing issues pointed out to cleaning

management, floor replaced upstairs in

Jan

- Cleaning standards improved with daily 2 hour

sign off sheets, to include toilets

Check sheet been designed to check

areas e.g toilets, garden area etc.

- Green Impact initiatives carried through to

bar, dependant on criteria

We have reduced paper straws by only

serving with medical reasons/slush/ice

coffee.

- Outcomes from Health and Safety

Committee meetings where incidents discussed

Discussed throughout year in SU H&S

committee meetings and any

necessary actions monitored

- Number of campaigns promoted through bar,

including #AskAngela, Getting Home Safely etc.

Getting home safety, drink spiking,

drinkaware, Ask for Angela, Every Other

One Water

- Nightsafe meetings attended and outcomes Nightsafe meeting in May attended

(December one unable to attend) 6

Worcester BID City Net meetings

attended. October attended NaCTSO,

Monthly meetings held with Tramps that include

safety issues or concerns involving students

Ongoing - drink spiking campaign

implemented as result,other

campaigns shared

- Delivery of joint campaigns Get Home Safely, Drink Spiking, AfA


- SU Out & About data, bespoke surveys

conducted and responses achieved, Big Worc

Survey

No progress to date - Negotiating with the University on

future space for the Union

- Involvement in design and decision-making

processes

Officers sit on BoG and are party to

news about capital developments -

none live at present

- Student hub located at a future

University Court, with SU integral part.

Objective 5.4 To work with the University to increase the variety and availability of social space for students across the University campuses


- Conducting targeted consultation with students

on potential gaps in provision and reporting

outcomes to the University

- Playing a key role in the development of any

residential and campus developments

Objective 5.3 To improve the safety and security of the Union bar environment and promote its USP


- Maintaining and evolving the look, feel and

hygiene of the bar environment

- Overtly promoting welfare campaigns within the

bar as well as services that support students and

encourage them to take care of each other

- Ensuring close liaison with external and internal

partners, such as the Police, Security, Tramps,

Nightsafe etc.

- Investigating the anecdotal issues for students with

local taxi firms and to work towards and a more

acceptable local service for students

- The University is intrinsically involved in the

process and the review of any existing contracts

- New arrangements are secured for students

e.g. standard charges

- Tramps are involved and support promotion of

any new agreements/ arrangements

New contract signed with Cathedral

Cars with fixed fares, new night bus

secured by University/SU and CallMy

App - all to be promoted in launch

Sept 19

Students are confident in a good taxi

service in Worcester with ongoing

guidance and input from the SU

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A B D E F


- New space utilised to maximum effect -

number of visits, advice appointments, social

events and engagement figures

2 x social events in WW - very poor

attendance, over 50 students seen at

City in advice appointments, SU went

to City every week and half of

outreach activity was in City (over year

1600 student contacts)

Permanent SU at City Campus

- CHANGE' workshop delivered as part of

committee training to Social Secs

Delivered to club social secs and some

Inclusivity Reps, CEO now on BUCS

Inclusion Board which will drive

Inclusion Week and also support new

BUCS sanctions around 'initiations'

- 'Dry'and inclusive events are a regular

feature of club and society socials and

help secure recognition for student

groups

- System of recognition and reward

(e.g.points based) for clubs and

societies introduced

- #TakeAStand initiatives delivered We were a case study as part of BUCS

Inclusion Week in March and had

students involved in social media posts

SU wins BUCS #TakeAStand Award

Number of student disciplinaries continue to

decrease

No formal disciplinaries have taken

place by SU. 3 x student referred to

University Head of School. Behaviour

and culture of 2 clubs monitored &

action plans put in place to address

and monitor - both improved

immeasurably

Worc SU seen as example of excellent

practice in changing culture

- Pledge and inclusivity initiatives continue to be

a part of Varsity and support of #TakeAStand is

entrenched in what we do

Pledge updated and signed, LGBT

crest, Plaque placed outside SU

rejecting any formof discrimmination

All teams have their own pledges that

they uphold and promote

- Access to digital platforms increases, as well as

to standard means of promoting ourselves, with

regular slots on campus screens

Events and campaigns regularly

featured on Uni screens.

Improved comms between SU and Uni

Comms including more regualr sharing

of social media content

SU has own digital media platform with

promotional screens positioned in key

areas across the campuses,

consistently detailing SU events and

activities

- Use of totems/alternative promo across

campus

No progress made

NSS and CES data used to target students Analysed data obtained from CES 2017-

18 and met with HoS and CLs for

courses with low Rep Awareness scores.

Some improvements seen but WBS and

SoP still low.

Objective 5.5 To develop the Union’s offer and a culture of inclusivity and belonging across the University Estate


- Ensuring very regular SU presence in City

Campus for residents and WBS students

- Ensuring adequate marketing space for the

Union across the University estate

- Developing a positive culture in Sport where

inclusivity is the norm and team events are less

focused around alcohol

- Developing bespoke events for different cohorts

of students

Documents

Our Vision Statement: Representing and supporting …...- Number of staff attending SU Open Day 90 Engagement with SERCCs Monthly email update from VPE - SERCCs attend and contribute