Our Vis and Purp

8/12/2019 Our Vis and Purp

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NHS EnglandA guide to our vision and purposeHigh quality care for all, now and for future generations.

A healthy

and happyworkforcefeels valuedand is morelikely tosucceed.

I want to seecompassionreflected inour purpose

I think ourrole is tosafeguard theNHS and itsconstitution.

We existat theheart ofthe NHS.

We need toexpress our

purpose ina way thatmakes italive andmeaningful

Our role isto improvehealthoutcomes


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A guide to our vision and purpose

This slide deck sets out how we talk about ourselves and how we will work togetherto maintain a clear sense of purpose. Use it to walk through our vision, purpose andemerging behaviours, as well as some important commitments we are making to our staff.

How it flows

The idea

What is a vision and purpose?

Why do we need a vision and purpose?

This is our vision and purpose

Our values

Bringing our vision and purpose to life

For us, everyone counts


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High quality carefor all, now and for

future generations

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How it flows The IdeaHigh quality care for all, now and for future generations

Vision

Everyone has greater control of their health and their wellbeing, supportedto live longer, healthier lives by high quality health and care services that

are compassionate, inclusive and constantly-improving.

Purpose

We create the culture and conditions for health and care services and staff to deliver the higheststandard of care and ensure that valuable public resources are used effectively to get the best

outcomes for individuals, communities and society for now and for future generations.

Values and Behaviours

We prioritise patients inevery decision we take.

We listen and learn.We are evidence-based.

We are open and transparent.We are inclusive.

We strive for improvement.

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The idea

High quality care for all, now and for futuregenerations.

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The idea

High quality care for all, now and for futuregenerations.

Wehaveasingle,commondefinitionofhighqualitycare:itissafe,effectiveandapositivepatientexperience

WearecommittedtoensuringourresourcessecureasustainableNHS

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What is a vision and purpose?

Our vision sets out our ambition for the future,to guide us and inspire us in all that we do.

Our purpose sets out why we exist andthe contribution our organisation makes toachieving our vision.

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Why do we need a visionand purpose for NHS England?

We are a new organisationWe are 6,500 people in new roles, in national,regional and local offices across England.

We must be consistentWe must be consistent in how we describe our

role and the difference we will make for patientsso that the public we serve may hold us to account.

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This is

our visionand purpose

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Our vision

Everyone has greater control of theirhealth and their wellbeing, supported tolive longer, healthier lives by high quality

health and care services that are compassionate,inclusive and constantly-improving.

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Our vision

Everyone has greater control of theirhealth and their wellbeing, supported tolive longer, healthier lives by high quality

health and care services that are compassionate,inclusive and constantly-improving.

Weworktoimprove

thelivesofindividuals,localcommunit

iesandthe

populationasawhole

Wehaveasingle,commondefinitionofhighqualitycare:itissafe,effectiveandapositivepatientexperience

Wetackleinequ

alities,we

listen,weareopenand

transparentandweworkwith

patients,thepublicandpar

tners

togetthebestoutcomes

WearecommittedtoadynamicandinnovativeNHS

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Our purpose

We create the culture and conditions for healthand care services and staff to deliver the higheststandard of care and ensure that valuable public

resources are used effectively to get the bestoutcomes for individuals, communities andsociety for now and for future generations.

High quality care for all, now and for future generations

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Our purpose

We create the culture and conditions for healthand care services and staff to deliver the higheststandard of care and ensure that valuable public

resources are used effectively to get the bestoutcomes for individuals, communities andsociety for now and for future generations.

Including:aworld-classcustomerfocus;opennessandtransparency;genuinepatient

andpublicparticipation;empoweringclinicalleaders;evidence-baseddecisionmaking;promotinginnovation;workinginpartnership

Notonlymoney,butourpeople,ourknowledge

andskills

WearecommittedtoensuringourresourcessecureasustainableNHS

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The values enshrined in the NHSConstitution underpin all that we do:

Our values

Respect and dignity

Commitment tothe quality of care

Compassion

Improving lives

Working togetherfor patients

Everyone counts

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17

Bringing ourvision and

purpose to life

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Our behaviours: leading by example

We prioritise patients in every decision we take:

Everything we do is directly connected to our purposeof improving outcomes - not a process, not anorganisation, not a profession - but the people who

are at the heart of all that we do.We listen and learn: We believe everybody has goodideas and has the right to be listened to carefully and

thoughtfully. We respect and support each other, buildingtrust and empowering one another and staff across theNHS, to achieve the highest standards.

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We are evidence-based: We listen to the people

and communities we serve, we look at insight andevidence and we measure our outcomes, so that ourdecisions are objective and we understand their impact.

We are open and transparent: We are accountableand we take individual and collective responsibility forour actions. We act with integrity and we are transparent

about the decisions we make, the way we operate andthe impact we have.

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We are inclusive: We work in partnership with patients,

clinicians in the NHS, the public and our partnersbecause we get the very best outcomes when wework together with common purpose.

We strive for improvement: We believe we canalways do better for patients and will challenge and seekchallenge. We share ideas and knowledge and take

risks because we believe in innovation and learn fromour mistakes.

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How it fits together

OurObjectives

How weoperate

Purpose

Vision

OurBehaviours

High qualitycare for all

OurPeople

Our Values

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For us,

everyone counts

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Our commitment to staff

We are committed to our staff, we will:Involve all of our staff in the development of our organisation,starting with one-day events called LaunchPad.

Give every member of staff protected development time of

five days a year to volunteer in a health or care organisation.

Develop a staff barometer, a monthly staff survey that will ask questions aboutwhether staff feel their work is making a positive difference to the NHS and theorganisation. The first survey will be 1 May and the results will be published for

all to see, in line with our commitment to openness and transparency.Put mechanisms in place to listen, understand andrespond effectively to what staff tell us.

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Call to action

Think about how your role connects toour core purpose of improving outcomes:

We create the culture and conditions for health andcare services and staff to deliver the highest standards

of care. My contribution is to...

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Call to action

Put our commitment in your email signatureHigh quality care for all, now and for future generations.

Register for the intranethttp://intranet.england.nhs.uk

Provide feedback on our vision, purposeand emerging behaviours via our online surveyhttp://www.engage.england.nhs.uk

Register to attend LaunchPad eventson the intranet

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Our name conveys our role, scope and ambitions

We must bring about change in every part of the NHS

to continuously improve quality. Our name reflects ourcore purpose and makes it easier for us to connectwith patients and the public.

NHS England

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Thank you

We had conversations with 500 members of staff toshape our vision, purpose and emerging behaviours.They participated in workshops and shared views

online via our engagement platform.

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This is what they told us...

Our role isto improvehealthoutcomes

We exist atthe heart ofthe NHS.

I want to seecompassionreflected inour purpose

We must makesure that the NHSdelivers the best itcan - for individuals,their families,communities andthe nation thatfunds it.

A healthyand happyworkforcefeels valuedand is more

likely tosucceed.

Staff makea vitalcontribution.

Lets be anexemplar, lets

improve NHSservices andbecome thebest in theworld.

We dont have

all the answers,we must listen,share and workin partnership.

Part of our role isto lead, to inspireculture change

and to work withpatients and thepublic as equalpartners.

I want to workhard for anorganisation thatwill recogniseand acknowledgemy efforts.

Lets recognisethat things arentperfect, change ischallenging butit will deliverimprovements.

Lets be open

and honest,with patientsand the publicand with eachother.

We need toexpress ourpurpose in a

way that makesit alive andmeaningful

I think ourrole is tosafeguard theNHS and itsconstitution.

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The NHS belongs to the people.

It is there to improve our health and wellbeing, supporting

us to keep mentally and physically well, to get betterwhen we are ill and, when we cannot fully recover, tostay as well as we can to the end of our lives. It works

at the limits of science - bringing the highest levels ofhuman knowledge and skill to save lives and improvehealth. It touches our lives at the times of basic human

need, when care and compassion are what matter most.

High quality care for all, now and for future generations.

Source, NHS Constitution

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Documents

Our Vis and Purp