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Our values and behaviours
www.careersatiosh.com
02
How we do things is just as important as what we do.
Our values reflect the important shared attitudes, beliefs and behaviours that
everyone working at IOSH is expected to demonstrate to our colleagues, stakeholders,
customers, members and volunteers.
Building on feedback and input from staff on what is important to us and our
culture, and how people should or shouldn’t behave, our new values and behaviours framework provides a clear direction on
what is acceptable and what is not.
This framework focuses on the organisation as a whole, what is expected of us, and
what we can expect from others. No matter what role you hold at IOSH, you should act in line with our four values, and can expect
those who don’t to be held to account.
Welcome to IOSH’s values and behaviours
03
The members of our Senior Leadership Team should lead by example. To demonstrate their commitment to our values and behaviours framework, here is what they collectively promise to do.
Bev MessingerChief Executive
Richard OrtonDirector of
Strategy and Business Development
Jim O’DonnellDirector of
Transformation and Technology
Simon HopeDirector of
Communications
Vanessa Harwood-Whitcher
Director of Professional Services
Vicky HilpertDirector of Finance
and Governance
Jasbir BilenHead of People
This new Values and Behaviours framework provides yet another opportunity for everyone who works here to take the organisation forward together. For us, having a clear and widely understood way of how we will work, and how we will treat others, will help us make an even greater contribution to creating a safer and healthier world of work. Knowing what is and isn’t acceptable is vital to us all, as are shared values that shape how we do business with each other, our members, and our customers. We look forward to playing our part in embedding these values and behaviours into our and others’ way of working.
Commitment to our values and behaviours
We work together as one IOSH with the shared aim of
achieving effective strategic outcomes and business success
One IOSH
We treat our colleagues, stakeholders, customers,
members and volunteers with respect by being committed
and professional and by acting with honesty and integrity
Integrity
We keep the promises we make by delivering an agreed standard of
work to all colleagues, stakeholders, customers, members and volunteers,
always learning and striving for excellence
Excellence
We are able to adapt ideas and new ways of working to bring innovation and
continuous improvement to our business
Flexibility
04
Values and behaviours: our four values
IOSH will beinclusive and value diversity
collaborative in everything it doesopen to new ideas and ways of working
respectful and supportiveopen and honest
give andreceive feedback
ask for help when needed
sharerelevant
information
recogniseeveryone’s
contribution
listen to others be dismissive to any ideas or opinions
work in silosand excludeindividuals
show favouritism
promote a blame culture
exclude others
We work together as One IOSH with the shared aim of achieving effective strategic outcomes and business success
We won’tWe will
One IOSH
05
One IOSH – at a glance
06
One IOSH
One IOSH – in detail
We work together as One IOSH with the shared aim of achieving effective strategic outcomes and business success
What this means for YOU
✔ Listening supportively to the ideas of others and sharing your views openly with enthusiasm, empathy and passion
✔ Recognising the value of everyone’s contribution through engagement, participation, recognition and feedback
✔ Working effectively with others, showing trust and a willingness to get involved and being open to opportunities to work collaboratively
✔ Asking for help to support you in your work, when needed
✔ Passing on appropriate information to customers in your networks in support of collaborative working
✔ Giving and receiving two-way feedback openly, with empathy and understanding to build trust and understanding
What this means for IOSH
✔ Taking a corporate approach to all our business decisions
✔ Encouraging collaboration across the organisation
✔ Ensuring that there is clear organisational messaging across the business
✔ Challenging colleagues who will not work together in a collaborative business-like way
✔ Supporting strong cohesive working
✔ Providing timely engagement with colleagues, stakeholders, customers, members and volunteers through active listening and honest feedback
✔ Actively supporting two-way feedback
✔ Encouraging collaborative working by providing a business environment where learning and continuous improvement are nurtured and supported
✔ Understanding and being respectful of other people’s priorities and objectives
Behaviours that are unacceptable
✘ Preventing collaborative working by not being open to listening to, or being dismissive of, the ideas and opinions of others
✘ Working in a silo
✘ Not consulting colleagues when making plans, agreeing courses of action or making business decisions
✘ Taking responsibility or accountability away from individuals or excluding others where it is not justified
✘ Not involving the appropriate decision-makers and/or subject matter experts in collaborating groups
✘ Showing undue favouritism in a team or collaborative working context to the detriment of others
✘ Not collaborating at all times with others to ensure commercial success for IOSH
IOSH will berespectful
honesttransparentsupportive
constructive in debate
listen and beconsiderate
challengeunacceptable
behaviour
be accountableand professional
demonstratefairness
be respectfulto everybody
take credit for the work of others
act in our/my own interest
be dishonest or disrespectful
be judgemental
be dismissive
We will We won’t
We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity
Integrity
07
Integrity – at a glance
08
Integrity
Integrity – in detail
We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity
What this means for YOU
✔ Listening and being considerate and respectful to all colleagues, stakeholders, customers, members and volunteers
✔ Being open to giving and receiving feedback to help us learn for the future
✔ Being honest and taking responsibility if things don’t go well
✔ Using empathy, honesty and respect to build strong working relationships
✔ Recognising and praising the good behaviour of your team members and peers
✔ Being accountable, professional and business-like in all of your interactions, both internally and externally
✔ Demonstrating fairness and equality in all your business dealings, actions and decision making
✔ Being accountable and taking ownership: not passing the buck
What this means for IOSH
✔ Encouraging everyone to demonstrate IOSH’s values through our behaviours
✔ Providing a positive and business-like work environment where everyone is treated professionally, with honesty and respect
✔ Providing transparency to colleagues and teams in all our communication, decision-making and business activities
✔ Challenging unacceptable behaviours and practices demonstrated by any individual(s)
✔ Actively supporting colleagues who are subject to undesirable behaviour from individual(s)
✔ Promoting constructive debate that is carried out professionally and respectfully
✔ Working as ‘one IOSH’ to encourage teamwork and collaboration across the organisation
✔ Ensuring that everyone is informed, kept up to date and communicated with as appropriate
✔ Encouraging everyone to take an honest approach with colleagues, stakeholders, customers, members and volunteers
Behaviours that are unacceptable
✘ Being dismissive of colleagues’, stakeholders’, customers’, members’ and volunteers’ views, beliefs or concerns
✘ Inappropriate use of business resources, whether these be time, budgets or physical resources
✘ Acting in your own interests to the detriment of ‘one IOSH’
✘ Being dishonest, or showing a lack of respect
✘ Showing favouritism to individuals while being dismissive of the opinions of others
✘ Making unacceptable comments about IOSH and customers
✘ Taking or claiming credit for the work of others
✘ Neither listening to nor attempting to reasonably understand other people’s points of view
✘ Talking down to or behaving negatively towards anyone
✘ Supporting or contributing to a blame culture
✘ Seeking to ascribe blame where it is not warranted and cannot be justified
IOSH will bea learning organisation
committed to deliver agreed standards of workan effective planner
true to its wordsupportive of a positive health, safety and wellbeing culture
work efficiently
takeresponsibility for
our wellbeing
collaborateactively
be business-likeand
customer-focussed
demonstrate apositive attitude
produce work of poor quality
fail to recognise the workload of others
fail to recognise others’ contribution
put IOSH’s reputation and brand at risk
be un-cooperative
We won’tWe will
We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence
Excellence
09
Excellence – at a glance
10
Excellence
Excellence – in detail
We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence
What this means for YOU
✔ Demonstrating a positive attitude to your work through words and actions
✔ Being business-like and creative in your approach to your work and exceeding expectations
✔ Being a customer-focussed and high-performing colleague by sharing your knowledge and learning openly
✔ Keeping your work promises and delivering an agreed standard of service
✔ Working efficiently to meet your deadlines, service standards, work outcomes and objectives
✔ Proactively seeking feedback from your colleagues, stakeholders, customers, members and volunteers, to improve continually
✔ Being commercially focussed and business-like
✔ Taking personal responsibility for your own health, safety and wellbeing at work
What this means for IOSH
✔ Encouraging the delivery of excellence through clear and unambiguous service standards
✔ Visible leadership and proactive communication
✔ Funding our charitable aims through continued business excellence
✔ Challenging unacceptable language, behaviours or attitudes
✔ Expecting colleagues, managers and teams to be committed and deliver a high standard of work
✔ Providing a supportive business culture where everyone can learn from feedback, mistakes or service errors
✔ Empowering and motivating colleagues, managers and teams to allow them to perform at their best
✔ Recognising and supporting outstanding contributions
✔ Taking active steps to look after the health, safety and wellbeing of our employees
✔ Supporting the development of our health, safety and wellbeing culture
Behaviours that are unacceptable
✘ Producing work of poor quality or below the agreed service standards
✘ Poor planning and not making timely and well-informed decisions
✘ Failing to recognise the workload of others and the impact it can have
✘ Failing to support or recognise the contribution of others to business excellence
✘ Putting your own interests ahead of the business, your colleagues, stakeholders, customers, members and volunteers
✘ Missing agreed deadlines or service standards and putting IOSH’s business reputation and brand at risk
✘ Failing to co-operate with reasonable requests
✘ Not bringing to the attention of others any service failures or shortfalls, process errors or mistakes that have an impact on business performance
✘ Not taking ownership
IOSH will beresponsive to business needs
supportive of new ideas and ways�of workingforward-thinking
innovativepositive and empowering
supportive of a culture of continuous improvement
be adaptableand innovative
learn fromour mistakes
embracechange
support newways of working
make courageousbusiness decisions
prevent new ways of working
be a barrier to change
be closed to new ideas
repeat our mistakes
be inflexible
We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business
We won’tWe will
Flexibility
11
Flexibility – at a glance
12
Flexibility
Flexibility – in detail
We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business
What this means for YOU
✔ Being flexible in your approach and being open to new ways of thinking, working, learning and improving
✔ Continuously developing yourself, your colleagues and your team’s knowledge, skillsets and competences
✔ Being able to adapt to changing business needs
✔ Sharing commercial knowledge and best practice, information and expertise to bring about business innovation
✔ Being open to, aware of and able to use changing technology solutions and processes to promote improved working flexibility
✔ Supporting new ways of working by demonstrating a can-do attitude, supporting customers and being flexible in your approach to work
✔ Making courageous business decisions
✔ Demonstrating a continuous improvement mind-set to identify and implement consistently smarter ways of working
What this means for IOSH
✔ Ensuring that through our ideas and actions we offer creative new ways of working that strengthen One IOSH, the brand and deliver business efficiency
✔ Encouraging collaboration across the organisation
✔ Working flexibly to support customer needs
✔ Actively creating a culture of innovation, agility and creativity
✔ Providing coaching, training and development and continuing learning opportunities to support and embed new ways of working
✔ Providing all employees with the tools to do the job and encouraging the efficient use of technology to improve end-to-end business processes
✔ Empowering our employees to make timely and sound business decisions
✔ Having modern and agile governance and decision-making processes
Behaviours that are unacceptable
✘ Dismissing ideas, preventing progress or stopping business improvement
✘ Managing colleagues, teams or groups in a way that stifles new business ideas and ways of working, or reduces their motivation to engage, learn and develop
✘ Not taking responsibility for the health, safety and wellbeing of staff in your team and across IOSH
✘ Being closed to new business ideas, new ways of working, changes in approach or smarter systems or processes
✘ Failing to support, recognise or value creative ideas, new ways of working or new business approaches
✘ Not providing a positive business environment in which learning or continuous improvement can take place
✘ Poor business planning, prioritisation and objective-setting
✘ Being inflexible
Attraction,recruitment
and retention
Performancemanagement,reviews andappraisals
Partnershipworking
Learning,core skills,leadership
andmanagement
Talent andsuccessionplanning
Coaching,mentoring,
and feedback
Pay andreward
Employeeawards
Holistic health,safety andwellbeing
Employeeengagement
Policiesand
framework
Volunteerand member
activity
13
Embedding our values and behaviours
CE0
401/
1005
18/P
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IOSH is the Chartered body for health and safety professionals. With over 47,000 members in more than 130 countries, we’re the world’s largest professional health and safety organisation.
We set standards, and support, develop and connect our members with resources, guidance, events and training. We’re the voice of the profession, and campaign on issues that affect millions of working people.
IOSH was founded in 1945 and is a registered charity with international NGO status.
IOSHThe GrangeHighfield DriveWigstonLeicestershireLE18 1NNUK
t +44 (0)116 257 3100www.iosh.com
twitter.com/IOSH_tweets facebook.com/IOSHofficial tinyurl.com/IOSH-linkedin youtube.com/IOSHchannel
Institution of Occupational Safety and HealthFounded 1945Incorporated by Royal Charter 2003Registered charity in England and Wales No. 1096790Registered charity in Scotland No. SC043254