INNOVATIVE PRODUCTS

“Our Job is to give the client, on time and on cost, not what he wants, but what he never dreamed he wanted; and when he gets it, he recognizes it as something he wanted all the time.” by Denys Lasdon; Architect

Improvements Through Innovation

Innovation

Don’t rely on your stakeholders knowing exactly what they want.

Rethinking the business use cases Consider your consumers Can you invent a better connection? Choices and information

PERSONAS

What is a Persona

An Imaginary UserCreated based on an intended userUsed to determine the user interface

Users Characteristics User’s backgroundUser’s knowledgeUser’s goals

Sample Persona

Jill (Stay at home mom) 36, Married 3 Children (ages 2yo, 5yo, 7yo) Has had a personal computer at home for 10 years. Windows, Internet Explorer, MS Word, Photoshop Has up to 5 children with her if she has her children’s

friends along Uses some apps on android phone, and a Digital

Camera “I need directions to where I am going quickly, so I can

enjoy my time with my kids.”

Why

Know who your building the system forUnderstand Why they use the systemUnderstand what they do and do not want

To provide a concrete concept of the user

To narrow down the target audience

MIND MAPSCory Richerson

Mind Maps

Mind map?Drawing and textual combination that

represents links in memoryThe most basic of brainstorming and note-

takingAlso one of the most powerfulBased on links between ideas, that link to

ideas, that link…○ Keywords○ Links as lines

Mind Maps Example

Mind Maps Finale

CreationCentral word or thing you want to brainstorm

on… or freeform, without a centralized idea (at

first)○ Useful for note-taking, seeking connections

Pen and paper preferredColors!

○ Themes!Large area for work

VIDEOS & WIKIS AND BLOGS

Videos

Videos allow you to capture moments in time for future study.

Uses:Record and confirm proceedings.Show to developers who don’t meet the

users.Record body language that can be lost

when taking notes.

Videos

The book suggested using video in the following circumstances:Video users and developers participating in

use case workshops and brainstorms.Video interviews and on-site observations.Video users at work.Video a business event. Ask the users to

work through their typical response to an event, and how they do their jobs.

Wikis and Blogs

Wikis and Blogs provide a place where anyone can post, edit, or add to anything already posted.

Posting a proposed project outline can allow developers/designers to get feedback from anyone about anything pertaining to the product and it allows contributors to see what others are saying.

Document Archeology

Robert Harris

A method to find underlying requirements by digging through a client's reports and files.

Used best with an existing system.

Keep all artifacts.