B2B Brochure

Welcome to City Relay

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London’s leading operations provider for the short-let industry.

At City Relay, we understand it takes time to implement efficient check-in, maintenance and cleaning services.

Five-star housekeeping

50,000guest check-ins five-star ratings

18,000

Our centrally located warehouse combined with our reliable, friendly and fully trained staff create a winning formula in operational efficiency.

With our uniquely tailored services designed to seamlessly integrate with your businesses standards, including branding and packaging, we create an effortless solution to facilitate and exceed your existing functions.

Property maintenance

Check-ins

The highest quality housekeeping by our specialist hotel-trained team.

Our team are always on hand to respond to issues to give you and your guests peace of mind.

Our flexible 24/7 check-in service means that no guest is ever left out in the cold.

Our services

Our customersWe already support a number of short-let management companies throughout London.

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cleanings60,000 50+

experts in the field

Fresh pressed linenFresh linen and towels provided for bedrooms, bathrooms and the kitchen with every clean.

Luxury amenitiesThe replensihment of luxury amentienties, so every guest feels the hotel experience.

Cleaning services

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Reception area

Dust all accessible surfaces

Cleaning the floor entrance

Doors and windows cleaning

Light switches cleaning

Floor cleaning and carpet vacuuming

Rubbish removal

Cleaning stairs and railings

Kitchen

Dish washing

Kitchen furniture cleanings

Dust and clean all accessible surfaces

Floor cleaning

Rubbish removal

Door and handles cleaning

Light switches cleaning

Bathroom

Stainless steel and glass surface polished

Dust/wipe all accessible surfaces

Floor cleaning

Rubbish removal

Toilet and toilet lid cleaning

Shower, bath and sink cleaning

Bedroom

Wood furnishing cleaning

Door and window cleaning

Dust all accessible surfaces

Floor and carpet vacuuming

Light fittings and fixtures dusted

Bed and sheet changing

Bed linen - 200 TC 115 GSM - 100% cotton

Bath linen - 600 GSM - 100% cotton

Type Size ColourBlenheim 100% cottom percale (Duvet cover double - Hem mouth) 215 x 235 WhiteBlenheim 100% cottom percale (Duvet cover king - Hem mouth) 245 x 255 White w/gold ID threadBlenheim 100% cottom percale (Flat sheet double) 230 x 290 WhiteBlenheim 100% cottom percale (Flat sheet king) 280 x 290 WhiteBlenheim 100% cottom percale (Bag) 53 x 86 White

Type Size ColourMadison face cloth - Plain (600 GSM) 215 x 235Madison hand towel - Honey (Comb woven header)Madison bath towel - Honey (Comb woven header)Madison bath sheet - Honey (Comb woven header)

243 x 255230 x 290280 x 290

WhiteWhite w/gold ID threadWhiteWhite

Pricing

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Service pricing

At the reception desk £15

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At the flat £30At the flat after 8pm £50

Studio £60One bedroom £70Two bedrooms £90Three bedrooms £120

+ per sofa bed £15+ per extra bedroom £35

Call out (inc 1/2 hr) £65Per additional 1/2 hr (materials are charged at a 25% markup)

£35

Material sourcing fee £20

Check-ins Housekeeping*

Handyman**

Electrican/Plumbing**

Call out (1 hr) £130

Rates inclusive of VAT. *Prices on bank holiday may incur an extra fee. **Parking at the location will be charged varying to pricing at location.

Additional guest service prices

- Secure luggage storage at reception desk£5/bag

Additional housekeeping service prices

- Professional carpet cleaning

- Upholstery and curtain cleaning

- Window cleaning

Additional charges apply

for these services

- Deep clean of kitchen appliances

- Degreasing of extractor fan

- Entire property deep clean

We offer a one-stop shop to organize all your housekeeping/linen needs plus maintenance and check-ins. Instead of having to deal with plenty of contractors, you will just deal with one counterpart.

We pride ourselves on offering competitive pricing and the highest quality services across the board.

Luxury amenities

After every check-out, we provide the highest quality housekeeping and laundry services and the replinishmennt of luxury amenities, including The White Company toiletries and Joe’s Tea.

Rest assured, your guests will feel the comfort of a home combined with the excellence of a hotel.

Housekeeping package

Our housekeeping team are experts in making every home sparkle.

Fresh linen for bedrooms 3 x Joe’s Tea

4 x Cru Kafe capsules

1 x Doisy Dam chocolate bar

Instant coffee sachets

Sugar

Liquid coffee creamer

Bedroom Kitchen

2 x Washing machine tablets

Bathroom

Other2 x Dishwasher tablets

Tea towels

1 x The White Company toiletry kit per bathroom (soap, shampoo, conditioner, shower gel and body lotion)

2-3 x Ply toilet paper rolls per bathroom

1 x Kitchen paper roll

TimeOut magazine2 x Bottles of water

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+44 (0) 20 7993 5693info@cityrelay.com

233 Portobello RoadW11 1LT, London

Get in touch www.cityrelay.com

City RelayRated: Excellent