How the Internet is Changing the Financial Services Industry

Chrissy Catoe

VP, Marketing & Public Relations

How the Internet is Changing the Financial Services Industry

• Services

• Website

• Social media

• Processes

Services Offered

• Online banking / E-Statements

• BillPay

• Check ordering

• Loan applications

• External Transfers

• E-Alerts

Website Capability

• www.familytrust.org

• Online banking portal

• Live secure chat

• Online membership

Social Media

• Facebook

• Blog – www.good2cu.org– Purpose– Contributors– Topics

Processes

• Branch locations vs. online branch

• Training

• Communications– E-News– Screencast tutorials– Online packages

Questions

Chrissy Catoe

VP, Marketing & Public Relations

ccatoe@familytrust.org

803-367-4106