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CHECK_PING error.

 This only applies to Unix and Linux based systems.

CHECK_PING error is an indi!ator that remote !ommuni!ation "ith the ser#er is

!urrently not possible. $any o% these are onetime errors& and do not ne!essarily

indi!ate a problem.

 The CHECK_PING error is sent in the %orm o% a 'I( alarm and "ill loo) li)e the

%ollo"in*+

(ub,e!t+ 'I( L-$K/0 1CP P-23 (E-4E-5N3-T67 CHECK_PING8(P_L-$9

 To determine i% this is a real issue& do the %ollo"in*+

:or U( ; Canada ser#ers+0. Lo*in to ,ump "or)station <tl=7p>=0?. Try pin*in* the host listed in the sub,e!t o% the 'I( alarm. In the !ase o%

the example abo#e the host is ndrt67. Host names "ill al"ays be in lo"er!ase. Use the %ollo"in* stru!ture %or the !ommand @pin* A! 6BhostnameD

a. I% you *et a result similar to the belo" example !ontinue to step /

root <tl=7p>=0+;usr;lo!al;bin F pin* ! 6 ndrt67PING ndrt67 80/.7.?=.679 >869 bytes o% data.>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ50 ttl5>6

time5=.0? ms>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ5? ttl5>6

time5=.0/ ms>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ5/ ttl5>6

time5=.0/ ms>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ56 ttl5>6

time5=.0 ms

ndrt67 pin* statisti!s 6 pa!)ets transmitted& 6 re!ei#ed& 0% packet loss& time ?77msrtt min;a#*;max;mde# 5 =.0?;=.0;=.0;=.=0 ms

b. I% you *et no results %rom the pin* or results that say 100% packetloss !all the 2( on !all supporter

/. Mith a *ood pin* result determine i% you !an lo*in to the host usin* ssh.-un the %ollo"in* !ommand to try !onne!tin*+ @ssh Bhost nameDa. I% you *et lo**ed in& you are done& this "as a %alse alarmb. I% you !annot *et lo**ed in& !onta!t the 2( on !all support.

:or Germany (er#ers+0. Lo*in to ,ump "or)station <tl=7p>=0?. :rom the !ontrol "or)station !onne!t to German !ontrol "or)station. ou

"ill be prompted %or a pass"ord& that is normal. @ssh od!t77D

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/. Try pin*in* the host listed in the sub,e!t o% the 'I( alarm. In the !ase o%the example abo#e the host is ndrt67. Host names "ill al"ays be in lo"er!ase. Use the %ollo"in* stru!ture %or the !ommand @pin* A! 6BhostnameD

a. I% you *et a result similar to the belo" example !ontinue to step 6

root <tl=7p>=0+;usr;lo!al;bin F pin* ! 6 ndrt67PING ndrt67 80/.7.?=.679 >869 bytes o% data.>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ50 ttl5>6

time5=.0? ms>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ5? ttl5>6

time5=.0/ ms>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ5/ ttl5>6

time5=.0/ ms>6 bytes %rom ndrt67 80/.7.?=.679+ i!mp_seJ56 ttl5>6

time5=.0 ms

ndrt67 pin* statisti!s

6 pa!)ets transmitted& 6 re!ei#ed& 0% packet loss& time ?77msrtt min;a#*;max;mde# 5 =.0?;=.0;=.0;=.=0 ms

b. I% you *et no results %rom the pin* or results that say 100% packetloss you "ill need to !all an 2( support. I% it is physi!al system!all the U( 2( on !all. I% it is a #irtual systems !onta!t the German2( on !all. U( supports to do not the reJuired a!!ess to help "ith#irtual systems. I% you are un!ertain& start "ith the U( 2( on !all.

6. Mith a *ood pin* result determine i% you !an lo*in to the host usin* ssh.-un the %ollo"in* !ommand to try !onne!tin*+ @ssh Bhost nameD

a. I% you *et lo**ed in& you are done& this "as a %alse alarmb. I% you !annot *et lo**ed in& !onta!t the 2( on !all support. I% it is

physi!al system !all the U( 2( on !all. I% it is a #irtual systems!onta!t the German 2( on !all. U( supports to do not thereJuired a!!ess to help "ith #irtual systems. I% you are un!ertain&start "ith the U( 2( on !all.