8/20/2019 Oscar Munoz Letter to United Employees

1/2

 

Continue

 

Septem 

Dear fell Today wrecogniznew CE Jeff Sm

 Andersodepartur the fede

 In additiindepen 

 As weknow, Ia decadCSX, onconsum 

I took thifor inno

vitality opursuing

In the coof you agoing. Hyou neeto hear a In my cafocus onproducts

consumfor exceslightest

 As you kgo, reliaa family

 At Unite

 

…

er 8, 2015

w employe

e are annoe that this n.

isek, Nene, SVP of cs are in co

al investiga

n, the coment directo

ove forwar ave been o. I am alsoof the larg

r brands in

s job becauation, for e

 global busthese goal

ming weeks possible b

ow can weto deliver

bout our op

reer, I’ve fo customersand railw

r’s needs aeding custochange in v

now, in thely and hapember at

, I will dedi

 

es:

uncing a sews is une

Foxhall,rporate andnnection wiion associa

pany annou, has been

, let me tan the boarda longtimeest railroadluding AT&

se I am excarnings gro

iness and t, and I hop

, I will be mecause I woperate betthat? You’llerations dir 

und that thr and whaty business

nd desires.mer expectalue and qu

airline businily, can man important

ate myself t

ries of exepected, an

VP of co governmeh United’sed with the

nced Henryamed non-

ke a momeof directorsnited cust

 in North A, Pepsico,

ted by whatwth, and fo

 the perso and expec

king my fir nt to get toer? How cabe seeingctly from yo

e things ar e can to ds, there a

There are aations. Eveality.

ess, this ise or breakmoment.

o making o

 

cutive chan I want yo

municationt affairs, hareviously d

Port Author 

L. Meyer IIexecutive c

nt to tell yof United, amer. Befor erica. Prio

and The Co

 we can dor improving

al lives ofthat all of

t visits aroknow youn we bettere frequentl

u – and yo

e critical too help there very rea

lso substanry day, yo

specially ctheir ability

r airline fly

 

ges, whichto hear it

s and gove steppedisclosed intity of New

I, a currentairman of t

u a little bind previous today, I w

r to that, I wca-Cola Co

together. T  an experi

millions ofou will shar 

nd the systnd what yo serve oury; I intend t can hold

any succes. In the tell conseque

ive reward  win or lo

itical. Gettito succeed

r-friendly.

are effectiirectly from

ernment adown from ternal investork and Ne

United diree board.

t about myly Continens the presi

orked for spany.

ere is incrence that is

eople. I wile that same

em. I want tu think aboustomers?

o regularly te accounta

sful businescommunic

nces if you

 for doing se custome

g people win a work e

 

e immediat me, as Un

fairs, andheir roles.igation relat

 Jersey.

tor and the

elf. As youal, for moreent and Cveral well k

dible oppor essential t

l be relentl passion.

o talk to ast how thingWhat suppravel the sle for that.

s. First, wetions, cons  don’t mee

o, and espers based o

ere they wdeavor or t

ely. Iited’s

Markheseed to

lead

maythanO of

nown

unityo the

ss in

manys arert dostem

mustumert the

ciallythe

nt tohug

8/20/2019 Oscar Munoz Letter to United Employees

2/2

Page 2

Second,this as “here arego safelsupportirespectf 

cannot d Third, Iaroundconstantare emeenergize 

 Above alpeople a 

 As we b

teamwor  I want opride inand I loo 

in any orgahared purpthe key ing  and happg each othl dialog ab

o this apart.

m excited ts is chan

ly changingrging on ad and exciti

l, my careend our cust

ring this air 

k through o

r customer our accompk forward to

nization, esose.” We ar edient deteily requiresr in servin

out our co

 

o be a parting. Thereregulatorydaily basisg place to

r has taughtmers must

line forward

r shared p

s, my fellowlishments.meeting yo

 

pecially a ge in a servirmining ourthousandsour customon goals

of a compa  are newnvironmen

. At United,ork.

me that sabe at the co

, I promise

rpose, cont

 workers, ahank you f 

u soon.

reat airline,e business,success. Tof us workers. To ac – an ongo

y and induorms of lo, plus newwe will e

fety is parare of everyt

to hold tru

inual innova

nd our comor your ded

it’s all abo, and the th get our paing togetheieve this,ing convers

stry that deyalty progr digital andbrace this

ount. Ouring we do.

to these

tion, and of

munities toication to o

t teamworkusands of

ssengers wr with a she must creation amon

ands innoams and anetworkingchange, a

passion for

rinciples of

course, saf 

respect eacur custome

. I like to repeople whoere they wared purpote and sustg ourselves

ation. Theffinity grouechnologied make th

the safety

customer f 

ty.

h other ands and to U

fer toworknt to

se ofain a. We

orlds, athat

is an

f our

ocus,

takeited,