ORIGINAL - TAM Training Proposal and- Resoonse to … ORIGINAL TAM TRAINING PROPOSAL ... to the best of the his knowledge, information, ... OBIEE, Hyperion Training to an extensive

CONFIDENTIAL INFORMATION - ORIGINAL

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ORIGINAL

TAM TRAINING PROPOSAL - RESPONSE TO:

RFP#3134-10 - TECHNOLOGY TRAINING SERVICES

Maricopa County Community College District (MCCCD)

To: Maricopa County Community College District (MCCCD) Attn: Main Reception Desk of MCCCD 2411 West 14

th Street

Tempe, AZ 85281

PREPARED FOR:

RFP RESPONSE ADDRESSED TO:

RFP Response Date: November 19th

, 2012

Quote Valid through: June 30th

, 2013

Response prepared by: Jessica Martinez Senior Education Solutions Manager TransAmerica Training Management Cell:619.395.7455 | Ph:505.349.5011 | [email protected] www.tamtraining.com


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Date: November 19th

, 2012

To: Maricopa County Community College District (MCCCD)

Attn: Main Reception Desk of MCCCD

2411 West 14th

Street

Tempe, AZ 85281

RFP#3134-10 - TECHNOLOGY TRAINING SVCS.

Dear Maricopa County Community College District:

TransAmerica Training Management (TAM Training) is pleased to submit this proposal to help

MCCCD with solutions to address immediate as well as a long-term technology training needs. By

providing this proposal in response to MCCCD RFP #3134-10, TAM Training has read and agrees to

comply with the RFP general terms and conditions as listed in RFP #3134-10 Section 1, 2 and 3.

1. Overview of TAM Training

TAM Training was established in 2004, and comprised of professional and certified Technology

Training Professionals including Education Consultants, Trainers and Instructional Designers. TAM

Training is an Oracle University Reseller and Training Delivery partner, and has received 7 national

awards in the past 4 years including Oracle University Partner of the Year and Outstanding Instructor

Quality 2012.

TAM has successfully managed and supported multiple Technology Training initiatives for ongoing

needs, implementations or upgrades. When we work with a customer, we create an alliance with the

shared goal to develop and execute an effective training strategy that will ensure we meet the

organization’s performance objectives. Our training strategies follow current best practices and adult

learning principles that are proven to be effective.

2. Our Understanding of MCCCD’s Minimum Proposal Requirements

The Maricopa County Community College District (MCCCD) intends to engage the services of

individual firms or individuals to provide technology training services and associated certifications,

including but not limited, in the areas described in RFP # 3134-10, Section 1.1 INTRODUCTION.

Based on the proposal requirements described in RFP # 3134-10, Section 4.1 we have developed

the following response to represent TAM’s understanding of MCCCD’s minimum requirement and

TAM’s ability to meet each of the minimum requirements (requirements and instructions are listed using

the RFP paragraph / section numbers):

4.1.1 - TransAmerica Training Management Inc., is licensed by the State of Florida, the

State in which the business is in.

4.1.2 - TAM Training Proposal Section 5, provides a completed pricing schedule (RFP #

3134-10, Section 8) signed by an authorized company signatory.


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4.1.3 - TAM Training has carefully read and understands all parts of the RFP and certifies

that this Proposal is made in accordance therewith.

4.1.4 – TAM Training Section 4, provides written answers to the respondent questionnaire

(RFP # 3134-10, Section 7). All TAM Training’s answers are in the order in which the

questions were asked by MCCCD.

Based on the proposal requirements described in RFP # 3134-10, Section 4.2 we have developed

the following response to represent TAM’s understanding of MCCCD’s Specific Instructions and TAM’s

ability to follow each of the instructions:

4.2.1 - RFP Attachment B: BIDDER REFRENCES – Private Business Contracts completed

by TAM Training, provides (3) TAM Training client references. Including company name,

contact name, address, updated telephone number, description of the service(s) provided.

4.2.2 - TAM Training Proposal Section 6 provides a list of all higher education institutions

that have utilized TAM Training services (in the areas TAM Training is responding to) for

applications or related services.

4.2.3 – TAM Training Proposal Section 3 and Proposal Attachment C, provides MCCCD

with all current training courses (in the areas TAM Training is responding to), certifications,

preparation courses, including in person, virtual, on-site group, off-site group, webinars,

individual, and train the trainer.

4.2.4 - TAM Training Proposal Section 7 and Proposal Attachment A provides a

representative list of resumes for people who could be instructors or trainers assigned to the

MCCCD (in the areas TAM Training is responding to) based on the categories described in

RFP # 3134-10 section 5.1.

4.2.5 – TAM Training acknowledges that MCCCD reserves the right to refuse any

subcontractor the vendor offers. All resumes, work histories, etc. will be provided by TAM

Training to MCCCD for any suggested subcontractor the same as required for any vendor.

4.2.7 - TAM Training Proposal Section 8 provides a list of all of the training certifications

and appropriate licensing (in the areas TAM Training is responding to) from sanctioning

organizations or companies.

4.2.8 – TransAmerica Training Management Inc. (TAM Training) is solely owned by Mr.

Gabriel Albelo, President, and has, to the best of the his knowledge, information, or belief:

4.2.8.1 - Never been the subject of any criminal investigation, prosecution, or conviction for

any alleged act or omission related to the activities of said business or within the scope of

their responsibilities as an officer, agent, or employee of any of the foregoing; or

4.2.8.2 - Never been terminated said entity's contracts or had its contracts terminated prior

to the completion or normal expiration of the term thereof; or

4.2.8.3 - Never been sued or been sued for breach of contract, misrepresentation, fraud, or

any form of infringement (e.g. copyright, trade secret, patent, etc.).

Per RFP Section 4.4, this proposal is signed by Mr. Gabriel Albelo - President, who is an

authorized signatory of TransAmerica Training Management, Inc.


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3. Our Understanding of MCCCD’s Scope of Work

Based on the MCCCD Scope of Work described in RFP # 3134-10, Section 5.1 we have indicated

below which of the areas TAM Training is responding to and the delivery formats that can be provided

for courses related to each area we are responding to. Training delivery formats include: In person,

virtual, on-site group, off-site group, webinars, individual, and train the trainer (TTT).

MCCCD SRFP Section 5.1 Scope of Work - Knowledge

Area

Knowledge

Area TAM

Training is

Responding To

Delivery Methods

available- In person,

virtual, on-site group,

off-site group, webinars,

individual, TTT

o Microsoft development environment

§ Team foundation services

§ ASP.NET X ALL (Except Webinars)

§ C# X ALL (Except Webinars)

§ Visual Studio X ALL (Except Webinars)

o Microsoft SharePoint 2010 (WSS 4.0 and MOSS 2010)

§ Web Part Development

§ CMS Development & Support X ALL (Except Webinars)

§ Performance Point

§ ProClarity

§ Business Intelligence Tools

§ Excel Services

§ Powerpivot Services

o Microsoft Windows Server X ALL (Except Webinars)

o Microsoft Exchange X ALL (Except Webinars)

o Microsoft CRM

o Microsoft Biztalk

o Microsoft SQL Server X ALL (Except Webinars)

§ SQL Reporting services X ALL (Except Webinars)

§ SQL Integration Services X ALL (Except Webinars)

§ SQL Analysis Services X ALL (Except Webinars)

§ MDX

§ Data Mining

o Microsoft Business Scorecard Server

o Microsoft Live Communication Server

o Microsoft MIIS Server

o Microsoft InfoPath

o Microsoft Speech Server

o Microsoft Operations Manager

o Microsoft Operations Framework

o Microsoft Virtual Server X ALL (Except Webinars)

o Adobe Flash Server

o Citrix

o ITIL V3

o Business Intelligence

o Dundas Dashboard Server

o MySQL X ALL (Except Webinars)

o PHP X ALL (Except Webinars)

o Drupal

o Linux

o JAVA X ALL (Except Webinars)

o HTML 5 X ALL (Except Webinars)

Please refer to TAM Training Proposal Attachment C – List of Course & Certifications Paths

for a complete list of course and certification programs / learning Tracks that TAM Training is

able to provide for the areas TAM Training is responding to.


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It is understood by TAM Training that the Proposer (TAM Training) is not required to have

expert knowledge or programs associated with the entire list in list in RFP Section 5.1.

TAM Training has made special notations in TAM Training Proposal Section 4 and 8, as

TAM Training plans to use a TAM Partner, a subcontractor for the provision of any or all

services described in Section.

TAM Training does not have facilities, nor staff permanently located in the Phoenix,

Arizona metropolitan area.

The process that TAM Training will use to communicate organizational changes that impact

these services to MCCCD is as follows: TAM Training will assign an account manager that

will be the single point of contact for MCCCD. This account manager will be responsible

for all communication with MCCCD point of contact(s).

TAM Training’s maximum percentage price increase for years two to five, as compared to

year one would be 10%.

4. TAM Training’s response to RFP # 3134-10, Section 7- RESPONDENT

QUESTIONNAIRE

7.1 -Description of Firm/Personnel: Provide a brief description of company, including

the date the company was established, a brief corporate history, the number of

companies/institutions using your training, the number of higher education clients, and

the organization’s experience providing training for organizations similar in size and

scope to this one.

TransAmerica Training Management, Inc. (TAM Training/TAM) is a multiple award

winning Oracle University Approved /Certified Reseller and Training Delivery partner

owned and operated by former PeopleSoft Inc. Education employees and Master level

Instructors.

Established in 2004, TAM Training has grown to 7 training centers throughout North

America and become Oracle’s largest application training partner in North America.

TAM Training has 9 years of proven success delivering Oracle/PeopleSoft /Database In-

classroom Instructor Led Training in the Oracle University Partner network. TAM

Instructor holds 10 + years of experience delivering PeopleSoft Curriculum in both project

team training and real-world (End User Training) scenarios..

TAM Training has delivered Oracle Certified PeopleSoft, eBuisness Suite, Middleware,

OBIEE, Hyperion Training to an extensive number of Public Sector and Higher Ed

Customers throughout the US and in the state of California.

TAM Training Proposal Section 6 lists some of the customers who have experienced

successfull delivery of Oracle certified training Applications training including in

PeopleSoft 9.1 and Tools 8.50 Training. TAM Training encourages customer due diligence

thus offers UCSB to request TAM customer references.

TAM corporate headquarters are located at:

TAM Training


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268 Alhambra Circle

Coral Gables, FL 33134

Below is a snapshot of the value TAM provides which is what encourages customers to

work with us and continue working with us to serve their Oracle Certified Training needs.

TAM Value Description

Oracle University Authorized Reseller

Oracle Certified Delivery Partner

TAM Training is a full-service Oracle University

Authorized and Certified Education Partner that

specializes in the resale and delivery of Oracle

Certified Project Team training and the entire Oracle

University Catalog of offerings.

TAM specializes in offering customers greater

flexibility on how/ where training is delivered

which results into time and cost savings.

TAM is an extension of Oracle

University and operates seven (7)

Oracle Authorized Education Centers

(OAECs) throughout the US and

Caribbean.

Albuquerque, NM; Coral Gables, FL; Jacksonville,

FL; FT. Lauderdale, FL; Providence, RI;

Fayetteville, AR; and San Juan, PR

When a customer cannot go to one of our centers we

go onsite or online and match the public price when it

is a small group, so it is less than the traditional

Private event cost.

TAM exceeds Oracle customer

satisfaction requirements. TAM Instructor performance is evaluated by students

per class. Evaluations results are overseen by TAM

and Oracle to ensure strict quality standards are met.

Being in the Oracle University Partner network means

that each quarter TAM Instructors must meet Oracle

University quality standards,

TAM instructors are recipients of the

Quarterly “Oracle Instructor Quality

Club Award”.

· TAM Training instructors are evaluated using

Oracle University’s Online Evaluation System.

This system is the same system used by Oracle

University. Oracle and TAM Training Evaluation

results alike are tabulated per class and stored on

Oracle University systems.

Oracle University Quality Club members are Certified

Instructors who exemplify a commitment to customer

service, consistently go above and beyond for their

students, and achieve an impressive 98%+

satisfaction rating average based on student

evaluations. Instructor names to be provided.

Trusted Partner of choice for Oracle

University & recipient of multiple

prestigious Oracle University awards.

Multiple years - Oracle University N.A. Sales

Excellence Award

Oracle University N.A. Partner of the Year Award

Oracle University Highest Sales Growth Award

Oracle University Partner of the Year Award

Oracle University Special Recognition Award


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TAM Value Description

Outstanding Instructor Quality Award FY2012

This year on September 20th, 2012. TAM Training

attended the Oracle University Annual Education

Partner Summit and has once again won National

Awards. We are proud to have been recipients of

The Oracle University Outstanding Instructor

Quality Award FY2012 and Sales Excellence

Award FY2012.

Outstanding Instructor Quality Award FY2012

means that TAM Instructors achieved the highest

student satisfaction delivery scores out of the

entire North American Oracle University Partner

network from June 01 2011-May31 2012.

Oracle University Awards are delivered by Jason

Schiedemeyer Oracle University Delivery - Sr.

Director, North America OU Partner Program

and the Oracle University Alliances Team

Each of TAM’s instructors are Oracle

Certified

TAM instructors go through the same rigorous

certification as Oracle Instructors, this process

includes:

– - Observation of class

– - Prep time

– - Co teach

– - Certification with mentor/Master instructor

Oracle Instructor of the Year Award TAM instructors have won the North America

Instructor of the Year Award 4 years out of the past 6

years. This means that out of all the Oracle Certified

Partners, TAM Training’s single instructor achieved

the highest quality nationally.

Low Cost /Low Risk/ High Value

Oracle Certified Training TAM provides high Quality Oracle Certified

instruction and Oracle’s 100% Student Satisfaction

Guarantee with added flexibility only TAM can

provide. Added flexibility, with quality 100%

guarantee backed by Oracle USA Inc.

Strong Public Sector Experience TAM has provided over 40 higher-education and

public sector organizations with award-winning

instructors in the delivery of the following classes:

PeopleSoft, EBS, Database, OBIEE, Hyperion,

Fusion Middleware, and more.

Approved Oracle CSP TAM was approved in the CSP Program based on

their specialization in PeopleSoft Applications EUT

and Project Team Training and proven success

carrying out Training roles/responsibilities on Oracle

Consulting Projects.


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7.2 - Services Available

TAM Training is qualified and has experienced, award winning instructors who are Oracle

certified and able to provide Oracle Certified Training in the following areas: Oracle

Database, PeopleSoft, Hyperion Oracle, BI, Fusion Middleware and other Oracle products

in the following formats; In person, virtual, on-site group, off-site group, webinars,


In the RFP, Section 5.1 areas that TAM Training is responding to, TAM Training will

subcontract a qualified Technical Training provider that has all the necessary certifications

and licensing, to deliver the Technical training outlined in TAM Training Proposal Section

3. Courses and any applicable preparation courses will be available in one or more of the

following delivery modalities: In person, virtual, on-site group, off-site group, webinars,


7.3 - Explain why you feel your company should be awarded the contract.

As an award winning training company in North America, TAM Training can ensure that

Maricopa gets high quality technology training and not just the least expensive low quality

training options.

7.4 - Confirm or qualify your ability to provide each element of Section 5 "Scope of

Work.”

The sub-contractor partner company (herein referred to as “TAM Partner”) which TAM

Training will utilize to provide the TAM the Training /elements TAM is responding to.

This partner of TAM’s has been a leading Authorized and Certified Technical Training

Provider for the past 15 years. The sub-contractor organization provides a robust portfolio

of Certified training and certification programs for leading Technology such as Microsoft,

Unix, Linux and Java.

TAM Training is qualified and has experienced, award winning instructors who are Oracle

certified and able to provide Oracle Certified Training in the following areas: Oracle

Database, PeopleSoft, Hyperion Oracle, BI, Fusion Middleware and other Oracle products

in the following formats; In person, virtual, on-site group, off-site group, webinars,

individual, and train the trainer. TAM Training subcontractors are required to meet the

same high quality standards as TAM instructors and resources.

7.5 - Complete the Questionnaire to provide specific information about the services that

may be provided.

TAM Training Proposal Section 4 is intended to present TAM Training’s completion and

complete responses to RFP Questionnaire. For specific information about the services that

may be provides please refer to TAM Training Proposal Sections 3, 4, and 5.

7.6 - List any additional information about your firm and personnel that would

demonstrate the firms’ qualifications to provide requested services.

ABOUT TAM’s PARTNER organization who will be sub contracted to perform

services responded to in this RFP.


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HISTORY

Founded in 1997, the Partner is currently the leading center of technical and professional

trainings. They have a wide variety of courses and computer programs from beginner to

advanced level. In turn, they offer programs leading to technical certifications and other

general interest courses for professional improvement. With an excellent team of

technicians, instructors and IT professionals TAM’s PARTNER offers infrastructure

services, professional skills and integration of both sides. They have the distinction of being

an approved center and provider for Microsoft, and Electronic Commerce Council among

other recognized certifications.

TAM’s PARTNER instructors proposed have been recognized and awarded for their

excellence in teaching technical training both proven by student course evaluation and

ratings. In addition, the proposed instructors are duly certified in the following areas:

CompTIA (A + and NET +) (MCP) Microsoft Certified Professional (MCT) Microsoft

Certified Trainer (MCSA) Microsoft Certified System Administrator (MCDBA) Microsoft

Certified Database Administrator (MCSD ) Microsoft Certified Solution Developer

(MCSE) Microsoft Certified System Engineer, A + Certification, (CEH) Certified Ethical

Hacker, Project Management (PMI), NetDimensions EKP Implementator and continue

preparing for innovative new technologies.

The two individuals who own TAM’s PARTNER company are IT Professionals who

themselves, have over 18 years experience in infrastructure, technical education and

certifications for individuals, professionals, companies and government agencies. They

have been a key resources TAM and their direct customer’s technical education , training

thousands of professionals and primary school children K-12. TAM’s PARTNER is also a

leader in the computer industry and education in both Computer Science and pedagogy.

With a rare combination, this group of professionals knows deeply the concepts and

processes of implementation of technical systems, advanced technologies, efficient

educational processes, change management and impact of human resources and the practice

of effective pedagogy.

EXPERTISE

TAM’s PARTNER knowledge area is education and professional development. They are

experts in professional technical training, management of change and adaptation to new

technologies, development of training materials, coordination of educational events,

coordination of resources, classrooms and educational facilities, resource preparation,

preparation of facilities, quick troubleshooting and efficiently. Their 12 + years’ experience

in the coordination and preparation of courses and educational events makes them

recognized experts in the area of continuing education, certifications obtained from several

leading companies in the industry also recognized as: Microsoft, IBM, Novell, Business

Objects, EC Council, Prometric Sideris Courseware and others.

TAM’s clients are guaranteed to receive quality service where TAM Instructors or TAM

Partner instructors are teaching courses. TAM will offer support during the initial stages of

each project / class recommending appropriate educational routes depending on the level of

skills of participating students. Upon completion of any educational program TAM

provides, we offer support to students through email, phone and social sites like Facebook

and Twitter.

Refer to TAM Proposal Section 8 for TAM Training and TAM Partner Training

Company Certifications, Appropriate Licensing and Awards/Recognitions.


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5. Pricing

TAM Training expects to complete the Technology Training effort at the rates in accordance with

the Pricing Schedule further below.

TAM Training, in compliance with Request for Proposal #3134-10 for the provision of Technology

Training Services has examined the specifications and being familiar with all the conditions surrounding

the proposed project hereby proposes to furnish the desired implementation and related services in

accordance with the Contract Documents of which this proposal will be a part.

1. Hourly rate for proposed services includes: project leadership, configuration, data

cleansing and conversion, testing, documentation, and end user training.

Table below presents the role and all inclusive rate* for potential resources.

All prices are quoted in US Dollars.

*As MCCCD has described strong preference of rates to be inclusive of all travel and per Diem,

pricing below is inclusive of all travel and per diem.

Hourly

Rate Hourly

Rate Hourly

Rate

Type of Service 150 +

Hours

450 +

Hours

1,000 +

Hours

Project Manager ........... $240 $230 $235

Functional Resource...... $225 $215 $210

Technical/ Programming Resource ....................... $215 $205 $200

Database Resource ...... $215 $205 $200

Tuning Resource .......... $215 $205 $200

End User Training Resource ....................... $195 $190 $180

6. List of TAM Training Higher Ed & Public Sector Customers

Below is a list of all higher education institutions that have utilized TAM Training services for

applications or related services.

Alabama A&M University/

Albuquerque Bernalillo County Water Utility Authority/

Brevard County/

Broward County/

Central New Mexico Community College/

City of Albuquerque/

City of Atlanta/

City of Boston/

City of Lakeland/

City of Miami/

City of Minneapolis/

City of Mobile/

City of Phoenix/

City of Raleigh/

City of Richmond, BC/

City of Sacramento/

City of Spokane/

County of San Diego/

Federal Reserve Bank of Kansas City/

Florida International University/

Florida State University/

Georgia Institute of Technology/

Georgia State Board of Workers' Compensation/


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Harvard Medical School/

Lee County Electric Cooperative/

Lee County School District/

Metro North Railroad - State of NY/

Metropolitan Transportation Authority/

Miami Dade County/

New Mexico State Personnel Office/

New Mexico State University/

New York State Office of the State Comptroller/

New York State Senate/

North Carolina State University/

Onondaga County, New York/

Orange County Comptroller Office/

Palm Beach County/

Rhode Island College/

City of Berkley- Taught on behalf of Oracle

San Diego Unified School District/

South Carolina Port Authority/

Southern Methodist University/

St. Johns River Water Management District/

State of Georgia Dept of BHDD/

State of New Mexico/

State of New Mexico Department of Children Youth and Families/

State of New Mexico Department of Information Technology/

State of New Mexico Department of Personnel/

State of New Mexico Department of Transportation

State of New Mexico DEpartment of Workforce Solutions/

State of New Mexico Environment Department/

State of New York/

State of Vermont/

Temple University/

Texas Christian University/

The College of New Jersey/

United States Marine Corps/

University Colorado/

University of Akron/

University of Arkansas/

University of Florida/

University of Louisville/

University of Maryland Unv College/

University of Miami/

University of North Carolina at Chapel Hill/

University of Rhode Island/

University of the Theyst Indies/

USCG EDU/

7. Instructor Resumes

Below is list of the persons whose resumes are included in this proposal. The list of names below

and resumes are a representative list of the resumes for people who could potentially be instructors or

trainers assigned to the MCCCD (in the areas TAM Training is responding to), based on the categories

described in TAM Training Proposal Section 3.

Please note that based on availability of resources at the time training services to be requested and

if confirmed by MCCCD, the individuals whose resumes are included may not be available. Within our

response, TAM Training would provide MCCCD a resume for an alternative resource who is equally

certified and qualified as the one provided in this proposal.

Please refer to Proposal Attachment A –Instructor Resumes for representative resumes.


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8. Training Certifications, Awards, Appropriate Licensing & Sample

Materials

The following describes all of the training certifications and appropriate licensing (in the areas

TAM Training is responding to) from sub-contractor and / or TAM Training.

TAM Training has been awarded the following for excellence:

· Multiple years - Oracle University N.A. Sales Excellence Award

· Oracle University N.A. Partner of the Year Award

· Oracle University Highest Sales Growth Award

· Oracle University Partner of the Year Award

· Oracle University Special Recognition Award

· Outstanding Instructor Quality Award FY2012

· This year on September 20th, 2012. TAM Training attended the Oracle University

Annual Education Partner Summit and has once again won National Awards. We

are proud to have been recipients of The Oracle University Outstanding Instructor

Quality Award FY2012 and Sales Excellence Award FY2012.

· Outstanding Instructor Quality Award FY2012 means that TAM Instructors

achieved the highest student satisfaction delivery scores out of the entire North

American Oracle University Partner network from June 01 2011-May31 2012.

· Oracle University Awards are delivered by Jason Schiedemeyer Oracle University

Delivery - Sr. Director, North America OU Partner Program and the Oracle

University Alliances Team

TAM Training currently has the following industry standard certifications:

· Oracle Partner Network

· Oracle Authorized Education Center/Provider

· Oracle Authorized Reseller

TAM Partner’s has been awarded the following for excellence:

1. Book Sales Awards 2003 Latin American Region

Element-K, Rochester, NY

2. Distinguished Educators of the Year 2008

San Juan Star Newspaper

TAM’s PARTNER currently has the following industry standard certifications:

· NetDimensions Authorized Reseller

· Microsoft Certified Partner Learning Solutions

· E-C Council Authorized Training Center

· Crystal Reports Certified Training Center

· IBM Partner World

· Novel Certified Training Center

· Thompson Prometric Testing Center

· VUE Testing Center

· Self Test Software authorized Reseller

Please refer to Proposal Attachment B for Sample Materials. The sample material is

produced by the software developer, Microsoft and the material is Microsoft OFFICIAL

CURRICULUM.


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9. Assumptions

TAM believes in applying proven project management techniques in all of our work. One of the

key elements of project management is to provide a clear description of the project assumptions. The

assumptions used in preparing our proposal are:

1. All project work will be completed in a timely manner. Once initiated, the work will proceed in

an orderly fashion until all required work is completed.

2. TAM will apply all of its expertise to any contractual engagement with MCCCD. However, the

success of a project/engagement is largely dependent on MCCCD for access to appropriate and

accurate information, timely agenda reviews, and approval of deliverables.

3. Example of Class Cancellation Policy

Scheduled Instructor Led Training class / Live Online Classes

If you... TAM Training will assess...

cancel or reschedule your registration 14 or more calendar days before the scheduled start date of the class

no charge

reschedule your registration 1-7 calendar days prior to the class start date

50% of the class fee

cancel your registration 1-7 calendar days prior to the class start date

50% of the class fee

do not show up for the class; or cancel on

the day of the class 100% of the class fee

10. Summary

TAM is excited about the opportunity to hopefully establish a successful relationship with

MCCCD. They feel that they have the skills and experience to provide the MCCCD with excellent short

and long-term training solutions to address the College’s technical training needs.

Sincerely,

Gabriel Albelo

President

TransAmerica Training Management

CONFIDENTIAL INFORMATION

TAM Training Proposal Attachment A �

Instructor Resumes

Denisse Vadell

Curriculum Vitae

PMB #057 1750 Calle Loiza, San Juan PR 00911

(787)721-7714 / (787)607-7552

E-mail: [email protected]

OBJECTIVES

Use my knowledge and abilities to continue the personal

and professional growth of our students and me.

PROFESSIONAL

EXPERIENCE

SDT Advanced Trainings Condado, Santurce, Hato Rey, Puerto Rico.

Operations Manager, Founder, co-owner

1997 - present

Founded and helped build one of the leading training

centers in San Juan, Puerto Rico. Job responsibilities

include daily financial operations, course coordination and

scheduling, quality control and operations supervision.

Perform as instructor for leading technologies like Oracle,

Unix, Microsoft, Crystal Decisions, etc.

Oracle Caribbean, Corp. Caparra, Puerto Rico

Senior Technical Instructor

Supervisor: Luz Maria Restrepo

Oct. 1995 � Apr. 1997

Offered certified Oracle trainings to Oracle Caribbean

customers. Topics included Forms, Reports, Graphics,

SQL, PL/SQL, Administration, Back-up & recovery and

Performance Tuning. Completed necessary documentation

to close course offering.

Retirement System of the employees of the

Commonwealth of Puerto Rico. Hato Rey, Puerto Rico

Database Administrator

Supervisor: Efrén Santiago

Aug. 1995 � Oct. 1995

Job functions included programming interfaces to Oracle

Application; develop internal training courseware for

Microsoft office products and administration of Oracle

Database.

Oracle Caribbean, Corp. Caparra, Puerto Rico

Database and applications developer

Supervisor: Eng. Jaime Díaz

Feb. 1995 � Aug. 1995

Developed an internal application for licensing and

customer control. Application managed all aspects of

customer relations and contract control. Developed on

Developer 2000 Forms, Reports and Graphics using an

Oracle 7 database as a back-end.

Mediafax, Inc. Santurce, Puerto Rico

Head Database and Applications developer

Supervisor: Denise Bercovitch

Jun. 1993 � Feb. 1995

Was in charge of administration of VAX computer and its

Operating System. Performed daily, weekly and monthly

full and incremental back up. Developed custom

databases based on Paradox for channel information

control. Developed program on SAS language for data

analysis to develop rating reports for marketing agencies.

Administer Novell Netware network and its clients. Offered

General support for non-technical staff.

University of Sacred Heart Dept. of Continued Education

Santurce, Puerto Rico

Technical Instructor

Supervisor: Elvia Agosto

Aug. 1992 � Jun. 1993

Offered various computer courses like Microsoft Office,

Word, Excel, Power Point, DOS and Windows. Also

offered Macintosh courses like PageMaker, Aldus Free

hand.

University of Sacred Heart Academic Computer Center


Student Tutor

Supervisor: Eliseo Cruz

Aug. 1990 � May. 1993

Attended students with questions on software like Microsoft

Office, Word, Excel, Power Point, DOS and Windows.

Also offered support on Macintosh software like

PageMaker, Aldus Free hand and HyperCard.

University of Sacred Heart Computer Science Program � Natural Science Department


Teacher Assistant

Supervisor: Prof. Agda Cordero

Aug. 1989 � May. 1993

Worked as a tutor for freshmen Computer Science students.

Helped Professors to grade tests, plan and assignments and

guide lab sessions.

EDUCATION

Inter American University Rio Piedras, Puerto Rico

MA Computer Sciences & Educational Modules

Develppment

Graduation date: In Progress

University of Sacred Heart Santurce, Puerto Rico

BS Computer Science with a minor on Mathematics

Graduation date: May 1993

SPECIAL CONTRACT PROYECTS

Departamento de Educación de P.R. Government of PR Public Education Administration

Executive Management and Content Developer Q.A.

Contacto: Vicente Graulau

Jan 2012 � May 2012

As part of the implementation effort of the new School

Management System (Schoolmax) was in charge of a team

of over 75 persons to design, implement and deliver a

knowledge transfer and re-education program for over

2,000 school directors and over 30,000 teachers.

Supervised project execution and designed course

materials for the user adoption process using a variety of

tools and delivery methods like instructor lead trainings,

distance learning and specializes course content.

SEMINARS

Crystal Reports Certified Instructor

Crystal Decisions Software, Inc.

Orlando, Florida

Presentation Skills for experienced instructors

Langevin Education

Orlando, Florida

The Best Customer Service

American Management Association

San Juan, Puerto Rico

Small Business Administration



Oracle Masters DBA & Developer

Oracle Caribbean Corp.

Caparra, Puerto Rico

Novel Netware 3.11 System Administration

DRC Corp.


Managing and Supervision I

Universidad del Sagrado Corazón


Accounting I



Certifications Technical Trainings

Attended to several trainings conducing to the industry

certifications held on Microsoft, Oracle and General

technologies.

INVESTIGATIONS

Oak Ridge National Laboratory

Object Oriented Integration and Development

Advisor: Juan Ferrada

Oak Ridge Tennessee

University of Sacred Heart

Artificial Intelligence and Natural language development

Advisor: Antonio Vantagiato


ASSOCIATIONS

Puerto Rico Oracle User Group


Association of Computer Science Students


Association of Mathematic Students


CERTIFICATIONS

Microsoft Certified Trainer

Microsoft Certified Database Administrator

Microsoft Certified System Developer

Crystal Reports Certified Trainer

Oracle Certified Professional, DBA 8i, 9i

Oracle Certified Professional, Developer, 6i, 9i

AWARDS

Portico of academic achievement

University Of Sacred Heart


Third place ICOM Challenge

University of P.R. Mayagüez Campus

Mayagüez, Puerto Rico.

Second place Programming Challenge

University of Puerto Rico

Rio Piedras, Puerto Rico

Grant for the sons of the employees of Banco Popular


PROFESSIONAL

MAGAZINES

o Oracle Developer

o Lotus Connection

o Microsoft Certified Professional

o Oracle Magazine

o Training and Development

o Entertainment Weekly

BUSINESS

TRAVELS

o Dominican Republic

o Cayman Islands

o Trinidad

o Kingston, Jamaica

o Orlando, Florida

o San Francisco, California

o Los Angeles, California

o Dallas, Texas

o Caracas, Venezuela

CONFERENCE

PRESENTATIONS

�La especializacion es para las Hormigas�

ADSEI

Caribe Hilton, San Juan, Puerto Rico

Conferencia Internacional de Seguridad

Planed, coordinated and executed a Premium event with

Twelve concurrent conferences presented by top speakers,

closing with the Key Note speaker Frank W. Abagnale

real life protagonist of �Catch me if you can�

Museo de Arte y Centro de Bellas Artes de P.R.

March 23, 2006

Virtualización, el futuro de la educación

Invited as a KeyNote speaker by �Superintendencia

Escuelas Católicas de P.R.�

Encuentro Educativo por Regiones

Colegio San Jose, Bayamón

January 30, 2009 (AM)

La Seguridad de los niños en el Internet

Invited as a KeyNote speaker by �Superintendencia

Escuelas Católicas de P.R.�


Colegio San Jose, Bayamón

January 23, 2009 (PM)

TECHNICAL

SKILLS

Windows 95/98/2000/ME/NT/XP/2003 * FoxPro *

Paradox * C++ * SPSS * SAS * LISP * VAX VMS

* Digital Unix * Sun Solaris * Oracle RDBMS 7, 8 & 8i

* Forms * Reports * Graphics * Discoverer *

Browser * Data Modeling * PL/SQL * SQL Plus *

Server Manager * Enterprise Manager * Procedure

Builder * Crystal Reports * SQL Server * Quick Books

* Lotus Notes * Microsoft Office * Lotus Smart Suite *

Corel Office * Visio * Microsoft Project * Microsoft

Publisher * ACT * VB6 * VB.NET * Microsoft .NET *

Microsoft Reporting Services * Java

CUSTOMER REFERENCES

Through his company during the past 15 years Ms. Denisse Vadell has educated

thousands of professionals in over 2,000 organizations in Central America and the

Caribbean. Ms. Vadell has personally and directly offered technical training sessions to

the technical staff of over 50 private companies and government offices including the

following leading organizations (Customer Satisfaction Average 98.2%):

Administración del Derecho al Trabajo

Autoridad de Energía Eléctrica de PR

AIG Life Insurance

ASSMCA

AT & T

Abbott Laboratories

Administración de Sistemas de Retiro ELA

Advanced Computer Technology

American Eagle

Autoridad Acueductos y Alcantarillados PR

Autoridad de Puertos de PR

Avis Rent a Car de PR, Inc.

BBVA, PR

Bacardi Corporation

Banco Popular de Puerto Rico

Banco Santander

Bank & Trust

Becton Dickinson Caribe Inc.

Bristol Myers Squibb

Cancio, Nadal, Rivera & Diaz

Caribe Federal Credit Union

Centennial de Puerto Rico

Centro de Recaudación de Ingresos

Codetel Republica Dominicana

Municipales (CRIM)

Cerveceria India

Chevron Phillips Chemical Co. PR Core

Ciba Visión

Citibank, N.A.

Coca Cola Caribbean

College Board

Comisionado Instituciones Financieras

Comisión Estatal de Elecciones

Congar International Corporation

Congregación MITA Inc.

Consejo Superior de Educación

Corporación del Fondo del Seguro Estado

Departamento Contralor

Departamento de Aduana / US Customs

Departamento de Transportación y Obras

Pública

Edward's Life Sciences Corp.

Empresas Santana

Evertec, Inc.

Frito Lay Caribbean

GA Life

GE Medical Systems

Glaxo Smithkline Puerto Rico

Government of Cayman Islands

Kellogg Caribbean

Medtronic PR Operations Co.

Mitsubishi Motors Sales of Caribbean

Oficina Gerencia y Presupuesto (OGP)

Oficina del Contralor de Puerto Rico

Oracle Caribbean

Pepsico Caribe Inc.

Pfizer Corporation

R J Reynolds

RG Premier Bank

RICOH-LANIER Corp.

Reliable Financial Services

Santander Financial

Schering Plough Products Del Caribe

Sea Star Line, LLC

Seguros Triple S, Inc.

Sistema Universitario Ana G Méndez

Sprint de Puerto Rico

Suiza Dairy Corp.

Telefónica de Puerto Rico

TriCom Reoublica Dominicana

Universidad Interamericana de PR

Wendco de PR

Wyeth Pharmaceuticals, Inc.

PERSONAL

REFERENCES

Personal references are available upon request.

LANGUAGES

Both English and Spanish spoken and written fluently.

This document was originally created on: April 1997

Was last update on: March 2009

Denisse M. Vadell Rodriguez

José Pérez BobadillaCurriculum Vitae

PO Box 367738, San Juan, Puerto Rico 00936 7738

(787)641 7714 / (787)607 7541

E mail: [email protected]

OOBBJJEECCTTIIVVEESS

Acquire and share as much knowledge and abilities as possible to

promote the personal, technical and professional growth of myself,

my students, my customers, organizations for whom I work, and if

possible, our community in general.

PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE

SDT Learning, Corp.

SDT Advanced Trainings

Condado, Santurce, Hato Rey, Puerto Rico.http://www.sdtpr.com/

Managing Director, Founder, co owner

1997 Present

Founded and helped build the leading training centers in San Juan,

Puerto Rico with over 36 employees and close to 3,000 customers per

year. Job responsibilities include managing daily technical operations,

customer service, support, sales manager, quality control and business

direction. Perform as advanced technology instructor for leading

technologies like Oracle, UNIX, Microsoft, Linux, Web Tech., etc.

SDT For KidsSanturce, Hato Rey, Puerto Rico.http://www.sdtforkids.com/

Managing Director, Founder, co owner

1999 Present

Based in a technology curriculum K 12 developed earlier, created an

independent company, SDT For Kids is a division created and managed

by Mr. Pérez Bobadilla that delivers technical education to children in

levels K 12 in 16 of the principal schools of Puerto Rico.

Oracle, Corp.

Caparra, Hato Rey, Puerto Ricohttp://www.oracle.com/

Technical Support Supervisor and Team Leader

Supervisor: Jaime Díaz

Jan. 1997 Apr. 1998

Managed seven system analyst s employees who composed the

technical support group for the Caribbean and Central America region.

Coordinated phone and on site support efforts, managed quality

assurance and offered advanced technical support for high profile and

difficult incidents. Coordinated development efforts to create and

deliver product patches and corrections. During his tenure the

department maintained a 94.3% customer satisfaction level.

Oracle, Corp.

Caparra, Puerto Rico

Technical Support Senior Analyst


Nov. 1995 Dec. 1997

Job functions included programming interfaces to Oracle Application

and RDBMS; develop software corrections and support technical

operations of customers by phone and on site services.

Oracle, Corp.

Caribbean, Puerto Rico

MIS


Nov. 1994 Nov. 1995

Implementation of back up systems for Unix and Oracle 7 databases.

Implemented and designed network interfaces for voice and data

transmissions using Marathon2K Runner MUX and Rolm PBX.

Coordinated efforts with Oracle Corp. Head Quarters in San Francisco

for all internal systems support, security efforts and internal systems

including e mail, databases, operating systems, DNS routers and voice

transports.



Academic Computer Center Supervisor

Supervisor: Sandra Santos

Jul. 1992 Nov. 1994

Supervisor of 15 technical support tutors who delivered general

support to students using our facilities. Tasks included interviewing,

selecting, evaluating employees as well as calculating payroll. Also in

charge of administration of VAX computer and its Operating System,

performed daily, weekly and monthly full and incremental back up.

Developed custom databases based on Paradox for hardware

inventory control. Support for network and computer equipment and

users. Implemented security protocols to prevent student access to

internal systems and configurations. Negotiated maintenance contract

agreements and requested service when required. Administer Novell

Netware network and its clients. Offered General support for non

technical staff.


Dept. of Continued Education


Technical Instructor

Supervisor: Elvia Agosto

Aug. 1992 Jun. 1994

Offered various computer courses like early Microsoft

Office, Word, Excel, Power Point, DOS, Word Perfect 5.1,

Lotus 1 2 3 and Window 3.11. Also offered Macintosh

courses like PageMaker, Aldus Free hand.


Academic Computer Center


Student Tutor

Supervisor: Dinorah Rubio / Eliseo Cruz

Aug. 1989 May. 1992

Attended students with questions on software like Microsoft Office,

Word, Excel, Power Point, DOS, Word Perfect 5.1, Lotus 1 2 3 and

Windows 3.11. Also offered support on Macintosh software like

PageMaker, Aldus Free hand and HyperCard.

MB Joma, Inc.

A planning, development and construction company.


Project Manager

Jun 1987 Jul 1992

In charge of project management of general construction sites and

complete operations tasks such as obtaining government permits,

ensuring materials availability, employee and tasks scheduling

tracking, apartment sales, loan closing, project inspections and payroll

transactions.

SSPPEECCIIAALL CCOONNTTRRAACCTT PPRROOJJEECCTTSS

Departamento de Educación de P.R.

Government of PR Public Education Administration

Executive Management and Content Developer Q.A.

Contact: Vicente Graulau

Jan 2012 Present

As part of the implementation effort of the new School Management

System (Schoolmax) is in charge of a team of over 75 persons to

design, implement and deliver a knowledge transfer and re education

program for over 2,000 school directors and over 30,000 teachers.

Supervised project execution and designed course materials using a

variety of tools and delivery methods like instructor lead trainings.

Designed and implemented server and network infrastructure to

publish and deliver on line trainings content to 30,000 possible users.

Colegio Universitario Huertas Jr. College

Regional technology and careers university

Caguas, Puerto Rico.

Computer Programs Curriculum Designer

Contact: Cynthia Rivera

Aug 2010 Dec 2010

Revised and updated the current Associated Degree Curriculum:

!Técnico de Reparación de Computadoras y Redes". Recently

accredited by CES of P.R.

Designed a new BA program for the emerging Computer Science

department: !Grado Asociado en Sistemas de Información con

Administración de Servidores". Review approved by Middle States on

May 2012.

Colegio Universitario San Juan Bautista

Administration School of Medicine

Caguas, Puerto Rico

Technology Advisor and implementer

Contact: Aurea Vázquez

Oct 2010 Dec 2010

Worked as technology advisor and project manager for the completion

of the following project:

Structural improvements to network infrastructure

Universidad Central del Caribe

Administration School of Medicine

Bayamon, Puerto Rico


Contact: Alfredo Calderón

Aug 2007 Dec 2007

Worked as implementer, technology advisor and project manager for

the completion of various important projects:

Structural improvements to network infrastructure

Migration of e mail systems to MS Exchange

Moodle/PHP customization for the integration to banking

systems for payment processing of courses (Evertec, Inc.)

Universidad Interamericana de P.R.

Central Administration



Contacto: Claude Matamoros

1996, 1997, 1999, 2003

Worked as technology advisor and trainer during several phases of the

implementation and configuration and maintenance of the new

electronic enrollment system BANNER (based on Oracle Technologies)

Universidad de Puerto Rico

Administración Central


Technology Trainer and Advisor

Contacto: Various including Maria Barceló and Alina Díaz

2003, 2004, 2005, 2008, 2010

Offered several technology trainings and advisory sessions during the

creation of their new enrollment systems in technologies such as

Oracle, SQL, PL/SQL, FORMS, REPORTS, Oracle Application Server,

Security, Ethical Hacking and/or general technologies to the technical

staff of central administration.

Worked as the Project Manager on the development of a custom

oracle application that automatically consolidates current student

data with ex alumni information for the Department of Internal

Statistics. Project completed on time and under budget.

Offered several trainings on maintenance, software development and

digital security to technical personnel of UPR Recinto de Arecibo.

Offered Technical Support during installation and configuration of the

new Oracle Application Server to be used for the creation of a student

support Website Portal for UPR Library of Law.

*** New phase of Training, support and implementation scheduled to

start on January 2013

OOTTHHEERR TTEECCHHNNIICCAALL SSUUPPPPOORRTT AANNDD CCOONNSSUULLTTIINNGG PPRROOJJEECCTTSS

o Hardware Inventory System Paradox, USC, PR 1992

o Sistema Financiero Retiro AEE Oracle, PR 1995

o Sistema EBS Autoridad Carreteras Oracle, PR 1993

o Sistema Financiero CODETEL Oracle, RD 1993

o Sistema Financiero TriCOM Oracle, RD 1993

o Sistema Contabilidad Hilasal Oracle, El Salvador, 1994

o RDBMS Retiro Empleados ELA Oracle, PR 1994

o RDBMS RAC Telefónica de P.R. Oracle, PR 1993 97

o Finanzas Municipales Bayamón Oracle, PR 1993

o Finanzas Municipales San Juan Oracle, PR 1994

o RDBMS Jamaica Public Service, CO. Oracle, JM 1994

o RDBMS Support BPPR Oracle, PR, 1994

o Windows NT Implementation OGP, PR 2002 04

o RDBMS/CCnB Autoridad Energía Eléctrica, PR 2010 11

o Weblogic 10 Impl Autoridad Energia Eléctrica, PR 2011

o ASP.NET Manager Fondo del Seguro del Estado, PR 2012

EEDDUUCCAATTIIOONN

Universidad Interamericana de P.R.


MA Computer Sciences in Computer Education

Graduation date: In Progress (9 credits pending)



BS Computer Science with a minor on Mathematics

BS Visual Arts

Graduation date: May 1995

Bilingüe Padre Rufo

High School

Colegio Montessori de P.R.

Elementary and Intermediate school

SSEEMMIINNAARRSS && CCEERRTTIIFFIICCAATTIIOONNSS

Presentation Skills for experienced instructors

Langevin Education

Orlando, Florida

Train the Trainer for technical instructors

Langevin Education

Orlando, Florida

The Best Customer Service


Manhattan, New York

Business Administration


Manhattan, New York

Supervisor Skills for new managers


Manhattan, New York

Oracle Certified Professional New Hire/Boot camp

Oracle Corporation, Orlando, Florida

Certified Ethical Hacker and Forensics

Certified Trainer Program

E C Council, Rochester, New York

Certified Ethical Hacker and Forensics Analyzing

CEH/CFA

E C Council

Rochester, New York

Oracle Financial Applications Trainings:

Oracle Financials Foundation

General Ledger

Accounts Payables

Accounts Receivables

Application Object Library

SystemManagement

Extend Applications with Developer2000

Alerts and Workflow Implementation

Oracle Corp.

San Francisco, Bethesda, Orlando

Accounting I



Accounting II



The Art of Public Speaking



Certifications Technical Trainings

Attended to several trainings conducing to the industry certifications

held on Microsoft, Oracle and General Technologies (typically before

offering the same class).

IINNVVEESSTTIIGGAATTIIOONNSS


Artificial Intelligence and Natural language

Research Assistant (part time)

Supervisor: Prof. Antonio Vantaggiato

Aug. 1989 May. 1993

Design and prepare an interface between C++ and a program called

MATH in order to prove and solve linear equations power degree of

over twenty. The interface and C++ calculation program was designed

and implemented on a Sun Sparc system.

AASSSSOOCCIIAATTIIOONNSS

Puerto Rico Oracle User Group

Vice President, San Juan, Puerto Rico

Asociación de Directores de Sistemas Electrónicos de

Informática (ADSEI)

Member, San Juan, Puerto Rico 2001 2006

Balleteatro Nacional de Puerto Rico

Member of the Board of directors 2005 2008


Asociación de Ex Alunmos

Director, Bilingüe Padre Rufo 1998


Society of Human Resources Management of PR

Member, San Juan, Puerto Rico 2001 2004

Asociación de Condómines Erjo

President 1993 94, Treasurer 2005 2007


Asociación Residentes Urb. Santa Teresita

Secretary 2008 2012


Association of Computer Science Students

Vocal and Founder, Universidad del Sagrado Corazón

Association of Mathematic Student

Member, Universidad del Sagrado Corazón

EEXXPPEERRTTIISSEE DDOONNAATTIIOONN AANNDD PPRROO BBOONNOO AACCTTIIVVIITTIIEESS

Balleteatro Nacional

Managing and execution consultant

Worked closely with managing team to promote financial health

and quality execution of plays and performing arts events at various

venues such as Centro de Bellas Artes, Teatro Francisco Arrivi and

others.

Teatro del Sesenta

Technology and Marketing consultant

Worked closely with managing team to promote various

plays and performing arts events at various venues such as

Centro de Bellas Artes using cutting edge technologies like

Internet and E mail.

Teatro del Sesenta

Webmaster and Website design

Designed and implemented the theater company website.

http://www.teatrodelsesenta.com/

Clase Graduanda Bilingüe Padre Rufo, 1988

Organized yearly class reunions at various venues Designed and

implemented the associations! website.

http://www.sdtonline.com/padrerufo88

Culpa del Conguero

Producer and Second Guitarist

Created and organized a tribute band of popular music in

acoustic style. Performed in various venues in PR

including Museo de Arte de P.R.

CCEERRTTIIFFIICCAATTIIOONNSS

Microsoft Certified Trainer since 1998 2012 (Yearly)

Microsoft Certified System Engineer NT4

Microsoft Certified System Engineer 2000 + I

Microsoft Certified System Engineer 2003 + S

Microsoft Certified Professional (ISA Server)

Microsoft Certified Database Administrator

Oracle Certified Professional, DBA 8i, 9i, 10g

Oracle Certified Professional, Developer, 6i, 9i

CompTIA!s A+, Net+, S+ and Linux+

Certified Ethical Hacker

Certified Hacker and Forensics Investigator

AAWWAARRDDSS

Third Place Programming Challenge 1994

Universidad de Puerto Rico

Recinto de Rio Piedras

Student Directive Award 1995


MVP Oracle Caribbean 1996

MVP Oracle Caribbean 1997

Outstanding Instructor Quality of Latin America 2001

Awarded by Oracle Corp. to SDT

Outstanding Instructor Quality of Latin America 2002

Awarded by Oracle Corp. to SDT

Book Sales Awards Latin American Region 2003

Element K, NY

Distinguished Educators of the Year 2008

San Juan Star Newspaper

February 28, 2008

BBUUSSIINNEESSSS TTRRAAVVEELLSS

Mr. Pérez Bobadilla has offered Technology and/or professional skills trainings or services at least once on

each of the following countries/states. Most of them hire him continuously for trainings on a yearly basis.

o Dominican Republic

o Cayman Islands

o Port of Spain, Trinidad

o Charleston, Barbados

o St. Vincent and the Grenadines

o Nevis & St. Kitts

o Orlando, Florida, USA

o Kingston, Jamaica

o Sao Paulo, Brazil

o Nassau, Bahamas

o Hamilton, Bermuda

o San Salvador, El Salvador

o San Jose, Costa Rica

o Caracas, Venezuela

o Guadalajara, Mexico

o Miami, Florida, USA

o Providence, Rhode Island, USA

o Quito, Ecuador

o Minneapolis, MN

Mr. Pérez Bobadilla has attended to technology seminars, conventions and symposiums in the following

countries:

o Manhattan, New York

o San Francisco, California

o Las Vegas, Nevada

o Los Angeles, California

o New Orleans, Louisiana

o Bethesda, Maryland

Mr. Pérez Bobadilla has attended to the following technology conventions at least once:

o Oracle Open World, San Francisco

o Oracle Apps World, San Francisco

o Microsoft Partner World, New Orleans

o Hacker Halted, Atlanta

o CaribeComm, Puerto Rico

o Adsei, Puerto Rico

CCOONNFFEERREENNCCEE PPRREESSEENNTTAATTIIOONNSS AANNDD PPRROOPPIIEETTAARRYY CCOONNTTEENNTT

!La especialización es para las Hormigas"

Keynote Speaker

Asociación De Sistemas Electrónicos Información (adsei)

Caribe Hilton, San Juan, Puerto Rico

August, 1998

!Computer Science as a Career"

Pro Bono seminar for High School Students

Antiles Military Academy, Colegio Adianez, Col. Guadalupe

Carrier Day, Yearly (2006, 2007, 2008, 2009, 2010)

!Moodle as a Teaching Tool"

Pro Bono seminar for Teachers

Colegio La Piedad, Guadalupe, Marista, Cervantes, Adianez

Internet Safety for Teenagers (Student Edition)

Pro Bono seminar for High School Students

Colegio Adianez, Guadalupe, La Vega, Yarah

(2009, 2010)

Internet Safety for Teenagers (Parent Edition)

Pro Bono seminar for High School Students Parents

Colegio Adianez, Guadalupe, Academia Sagrado Corazón

(2007, 2008)

Conferencia Internacional de Seguridad

Planed, coordinated and executed a Premium event with

Twelve concurrent conferences presented by top speakers, closing

with the Key Note speaker Frank W. Abagnale

real life protagonist of "Catch me if you can#

Museo de Arte y Centro de Bellas Artes de P.R.

March 23, 2006


Invited as a KeyNote speaker by "The College Board#

14ta Conferencia Anual Latinoamerica del College Board

Centro de Convenciones de Puerto Rico

October 9, 2008 (2.48 out of 3 average satisfactions)


Invited as a KeyNote speaker by

"Superintendencia Escuelas Católicas de P.R.#



January 23, 2009 (AM)

La Seguridad de los niños en el Internet (Teacher Edition)


"Superintendencia Escuelas Católicas de P.R.#



January 23, 2009 (PM)

Hacking Demo and Orientation


"Asociación Estudiantes Cómputos#


March 2011

Simposio de Exalumnos exitosos

Invited as a panelist speaker by the office of Ex Alumni


Agosto 2011

CCUUSSTTOOMMEERR RREEFFEERREENNCCEESS

Through his company during the past 15 years Mr. Pérez Bobadilla has educated thousands of

professionals in over 2,000 organizations in Central America and the Caribbean. Mr. Perez has personally

and directly offered technical training sessions to the technical staff of over 50 private companies and

government offices including the following leading organizations (Customer Satisfaction Average 96.3%):

Administración del Derecho al Trabajo

Autoridad de Energía Eléctrica de PR

AIG Life Insurance

ASSMCA

AT & T

Abbott Laboratories

Adjoined Technologies, Jamaica

Administración de Sistemas de Retiro ELA

Advanced Computer Technology

American Eagle

Autoridad Acueductos y Alcantarillados PR

Autoridad de Puertos de PR

Avis Rent a Car de PR, Inc.

BBVA, PR

Bacardi Corporation

Banco Popular de Puerto Rico

Banco Santander

Bank & Trust

Becton Dickinson Caribe Inc.

Bristol Myers Squibb

Cable & Wireless Jamaica

Cancio, Nadal, Rivera & Diaz

Caribe Federal Credit Union

Centennial de Puerto Rico

Centro de Recaudación de Ingresos Municipales

(CRIM)

Cervecería India

Chevron Phillips Chemical Co. PR Core

Ciba Visión

Citibank, N.A.

Coca Cola Caribbean

College Board

Comisionado Instituciones Financieras

Comisión Estatal de Elecciones

Congar International Corporation

Congregación MITA Inc.

Consejo Superior de Educación

Corporación del Fondo del Seguro Estado

Datum, El Salvador

Departamento Contralor

Departamento de Aduana / US Customs

Departamento de Transportación y Obras Pública

Direct TV

Edward's Life Sciences Corp.

Empresas Santana

Evertec, Inc.

Frito Lay Caribbean

GA Life

GE Medical Systems

Glaxo Smithkline Puerto Rico

Government of Jamaica

Government of Trinidad

Government of Nevis

Government of Saint Vincent

Kellogg Caribbean

Medtronic PR Operations Co.

Mitsubishi Motors Sales of Caribbean

Oficina Gerencia y Presupuesto (OGP)

Oficina del Contralor de Puerto Rico

Oracle Caribbean

Pepsico Caribe Inc.

Pfizer Corporation

R J Reynolds

RG Premier Bank

RICOH LANIER Corp.

Reliable Financial Services

San Luca Home Care

Santander Financial

Schering Plough Products Del Caribe

Sea Star Line, LLC

Seguros Triple S, Inc.

Sistema Universitario Ana G Méndez

Sprint de Puerto Rico

Suiza Dairy Corp.

Telefónica de Puerto Rico

US Army

Universidad Interamericana de PR

Wendco de PR

Wyeth Pharmaceuticals, Inc.

WWEEBBSSIITTEE DDEEVVEELLOOPPEEDD

The following is a selected non inclusive list of some of the websites that were developed by or by direct

supervision of Mr. Pérez for your evaluation and reference:

http://www.charnecoeuro.com/

http://www.pglawpr.com/

http://www.colegioadianez.org/

http://www.archillapaper.com/

http://www.colegioguadalupe.org/

http://www.sanjuanschoolpr.com/

http://www.sdtonline.net/dev/alfonso/

http://www.repasalo.com/

http://www.csmcpr.org/

http://www.clasificadosfaciles.com/

TTEECCHHNNIICCAALL SSKKIILLLLSS

Windows 95/98/2000/ME/NT/XP/2003/2008 Workstation and Server

editions * FoxPro * Paradox * C++ * SPSS * SAS * LISP * VAX

VMS * XML * HTML * PHP * XML * XSL * Digital Unix * Sun Solaris *

Red Hat Linux/fedora 7/8/9/10 * Ubuntu * HP UX * Tru64 Unix * SCO

Unix * Intel Solaris * SunOS Solaris * Oracle RDBMS 7, 8i, 9i, 10g, 11g

* Oracle RAC / StandBy / Fail Safe database * Oracle Developer

5/6i/9i/10g including Forms, Reports, Graphics, Discoverer, Browser,

Procedure Builder and Case tools * Data Modeling * PL/SQL * SQL

Plus * SQL Developer * Oracle Data Modeler * Enterprise Manager

* 10g/11g Grid Control, Data Guard and RAC configurations * BI

Publisher * BI Dashboards * Weblogic 8.5/10 * Internet Information

Server 5/6/7 * Apache * Joomla * Moodle * Crystal Reports * SQL

Server 7/2000/2005 * Quick Books 2006 2010 * Quicken 2005 2010 *

Lotus Notes * Lotus Domino 5/6/7 * Photoshop * Microsoft Office all

versions * Open Office * Visio * Microsoft Project * Microsoft

Publisher * ISDN * DSU * Cisco Routers 1600 * networks and

structured cabling * DNS * DHCP * WINS and LDAP

PPEERRSSOONNAALL RREEFFEERREENNCCEESS

Personal references are available upon request.

LLAANNGGUUAAGGEESS

English and Spanish spoken and written fluently.

This document was originally created on: April 1997

Was last updated on: October 2012

José Pérez Bobadilla


TAM Training Proposal Attachment B �

Sample Materials

O F F I C I A L M I C R O S O F T L E A R N I N G P R O D U C T

6421A: Configuring and Troubleshooting a Windows Server® 2008 Network Infrastructure

Be sure to access the extended learning content on your

Course Companion CD enclosed on the back cover of the book.

ii Configuring and Troubleshooting a Windows Server® 2008 Network Infrastructure

Information in this document, including URL and other Internet Web site references, is subject to

change without notice. Unless otherwise noted, the example companies, organizations, products,

domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious,

and no association with any real company, organization, product, domain name, e-mail address,

logo, person, place or event is intended or should be inferred. Complying with all applicable

copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part

of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted

in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for

any purpose, without the express written permission of Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual

property rights covering subject matter in this document. Except as expressly provided in any

written license agreement from Microsoft, the furnishing of this document does not give you any

license to these patents, trademarks, copyrights, or other intellectual property.

The names of manufacturers, products, or URLs are provided for informational purposes only and

Microsoft makes no representations and warranties, either expressed, implied, or statutory,

regarding these manufacturers or the use of the products with any Microsoft technologies. The

inclusion of a manufacturer or product does not imply endorsement of Microsoft of the

manufacturer or product. Links may be provided to third party sites. Such sites are not under the

control of Microsoft and Microsoft is not responsible for the contents of any linked site or any link

contained in a linked site, or any changes or updates to such sites. Microsoft is not responsible for

webcasting or any other form of transmission received from any linked site. Microsoft is providing

these links to you only as a convenience, and the inclusion of any link does not imply endorsement

of Microsoft of the site or the products contained therein.

© 2008 Microsoft Corporation. All rights reserved.

Microsoft, Access, Active Directory, ActiveX, BitLocker, ESP, Hyper-V, Internet Explorer, MS-DOS,

Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Server and Windows Vista are

either registered trademarks or trademarks of Microsoft Corporation in the United States and/or

other countries.

All other trademarks are property of their respective owners.

Technical Reviewer: Stan Reimer

Product Number: 6421A

Part Number: X14-69052

Released: 05/2008

Configuring and Troubleshooting a Windows Server® 2008 Network Infrastructure xi

Contents

Module 1: Installing and Configuring Servers

Lesson 1: Installing Windows Server 2008 1-3

Lesson 2: Managing Server Roles and Features 1-12

Lesson 3: Overview of the Server Core Installation Option 1-17

Lab: Installing and Configuring Servers and Server Roles 1-25

Module 2: Configuring and Troubleshooting DNS

Lesson 1: Installing the DNS Server Role 2-3

Lesson 2: Configuring the DNS Server Role 2-9

Lesson 3: Configuring DNS Zones 2-20

Lesson 4: Configuring DNS Zone Transfers 2-27

Lesson 5: Managing and Troubleshooting DNS 2-32

Lab: Configuring and Verifying a DNS Solution 2-39

Module 3: Configuring and Managing WINS

Lesson 1: Overview of the Windows Internet Name Service 3-3

Lesson 2: Managing the WINS Server 3-13

Lesson 3: Configuring WINS Replication 3-22

Lesson 4: Migrating from WINS to DNS 3-28

Lab: Configuring a WINS Infrastructure 3-35

Module 4: Configuring and Troubleshooting DHCP

Lesson 1: Overview of the DHCP Server Role 4-3

Lesson 2: Configuring DHCP Scopes and Options 4-12

Lesson 3: Managing a DHCP Database 4-23

Lesson 4: Monitoring and Troubleshooting DHCP 4-32

Lesson 5: Securing DHCP 4-40

Lab: Configuring and Troubleshooting the DHCP Server Role 4-46

xii Configuring and Troubleshooting a Windows Server® 2008 Network Infrastructure

Module 5: Configuring and Troubleshooting IPv6 TCP/IP

Lesson 1: Overview of IPv6 5-3

Lesson 2: Coexistence with IPv6 5-18

Lesson 3: IPv6 Tunneling Technologies 5-27

Lab A: Configuring an ISATAP Router 5-34

Lesson 4: Transitioning from IPv4 to IPv6 5-46

Lesson 5: Troubleshooting IPv6 5-49

Lab B: Converting the Network 5-55

Module 6: Configuring and Troubleshooting Routing and Remote Access

Lesson 1: Configuring Network Access 6-3

Lesson 2: Configuring VPN Access 6-12

Lesson 3: Overview of Network Policies 6-22

Lesson 4: Overview of the Connection Manager Administration Kit 6-28

Lesson 5: Troubleshooting Routing and Remote Access 6-34

Lab: Configuring and Managing Network Access 6-42

Module 7: Installing, Configuring, and Troubleshooting the Network Policy

Server Role Service

Lesson 1: Installing and Configuring a Network Policy Server 7-3

Lesson 2: Configuring RADIUS Clients and Servers 7-9

Lesson 3: NPS Authentication Methods 7-16

Lesson 4: Monitoring and Troubleshooting a Network Policy Server 7-22

Lab: Configuring and Managing Network Policy Server 7-27

Module 8: Configuring Network Access Protection

Lesson 1: Overview of Network Access Protection 8-3

Lesson 2: How NAP Works 8-19

Lesson 3: Configuring NAP 8-29

Lesson 4: Monitoring and Troubleshooting NAP 8-36

Lab: Configuring NAP for DHCP and VPN 8-40

Configuring and Troubleshooting a Windows Server® 2008 Network Infrastructure xiii

Module 9: Configuring IPsec

Lesson 1: Overview of IPsec 9-3

Lesson 2: Configuring Connection Security Rules 9-11

Lesson 3: Configuring IPsec NAP Enforcement 9-21

Lab: Configuring IPsec NAP Enforcement 9-27

Module 10: Monitoring and Troubleshooting IPSec

Lesson 1: Monitoring IPSec Activity 10-3

Lesson 2: Troubleshooting IPSec 10-8

Lab: Monitoring and Troubleshooting IPSec 10-12

Module 11: Configuring and Managing Distributed File System

Lesson 1: DFS Overview 11-3

Lesson 2: Configuring DFS Namespaces 11-16

Lesson 3: Configuring DFS Replication 11-26

Lab: Configuring DFS 11-40

Module 12: Configuring and Managing Storage Technologies

Lesson 1: Windows Server 2008 Storage Management Overview 12-3

Lesson 2: Managing Storage Using File Server Resource Manager 12-9

Lesson 3: Configuring Quota Management 12-17

Lesson 4: Implementing File Screening 12-26

Lesson 5: Managing Storage Reports 12-32

Lab: Configuring and Managing Storage Technologies 12-37

Module 13: Configuring Availability of Network Resources and Content

Lesson 1: Backing Up Data 13-3

Lesson 2: Configuring Shadow Copies 13-14

Lesson 3: Providing Server and Service Availability 13-23

Lab: Configuring Availability of Network Resources 13-34

xiv Configuring and Troubleshooting a Windows Server® 2008 Network Infrastructure

Module 14: Configuring Server Security Compliance

Lesson 1: Securing a Windows Infrastructure 14-3

Lesson 2: Using Security Templates to Secure Servers 14-12

Lesson 3: Configuring an Audit Policy 14-18

Lesson 4: Overview of Windows Server Update Services 14-25

Lesson 5: Managing WSUS 14-34

Lab: Configuring Server Security Compliance 14-41

Lab Answer Keys

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About This Course xv

About This Course This section provides you with a brief description of the course, audience, suggested prerequisites, and course objectives.

Course Description The purpose of this 5-day course is to teach Active Directory Technology Specialists how to implement and configure secure network access and implement fault tolerant storage technologies, understand the network technologies most commonly used with Windows Server 2008 and IP-enabled network, and how to secure servers and maintain update compliance. After completing this course, students will be able to configure and troubleshoot a Windows Sever 2008 network infrastructure.

Audience The primary audience for this course includes Active Directory technology specialists aspiring to be Enterprise Administrators (Tier 4 day-to-day network operations) or Network Administrators (Tier 2). Experienced Server Administrators aspiring to be Enterprise Administrators would also benefit from this course.

The secondary audience for this course includes Storage Area Network Administrators who need to understand this information to deploy or extend their current storage infrastructure. Operations Managers who need this information to support troubleshooting efforts and business decisions would also benefit from this course.

Student Prerequisites This course requires that you meet the following prerequisites:

Working experience with Windows Server 2003.

Basic knowledge of Active Directory.

An understanding of security concepts and methodologies (for example, corporate policies).

Basic knowledge of DHCP.

Basic knowledge of IPsec.

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xvi About This Course

Course Objectives After completing this course, students will be able to:

Install and configure servers.

Configure and troubleshoot DNS.

Configure and manage WINS.

Configure and troubleshoot DHCP.

Configure and troubleshoot IPv6 TCP/IP.

Configure and troubleshoot Routing and Remote Access.

Install, configure, and troubleshoot the Network Policy Server Role service.

Configure Network Access Protection.

Configure IPsec.

Monitor and troubleshoot IPsec.

Configure and manage Distributed File System.

Configure and manage storage technologies.

Configure availability of network resources and content.

Configure server security compliance.

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About This Course xvii

Course Outline

This section provides an outline of the course:

Module 1: This module explains how to identify the appropriate usage scenario and installation type for a server and then install and configure appropriate server roles and features.

Module 2: This module explains how to configure, manage and troubleshoot DNS server and zone properties to be used in a secure environment.

Module 3: This module explains how to configure, manage and troubleshoot WINS servers.

Module 4: This module explains how to configure, manage and troubleshoot a DHCP environment supporting an IPV4 infrastructure.

Module 5: This module explains how to configure and troubleshoot static and dynamic IPv6 addresses, including subnet prefix lengths, gateways and DNS servers.

Module 6: This module explains how to configure and troubleshoot Routing and Remote Access Services.

Module 7: This module explains how to install, configure and troubleshoot the Network Policy Server Role service.

Module 8: This module explains how to configure and manage NAP for DHCP, VPN, and 802.1X.

Module 9: This module explains how to configure and test IPsec.

Module 10: This module explains how to monitor and troubleshoot IPsec.

Module 11: This module explains how to configure and manage Distributed File System.

Module 12: This module explains how to configure and troubleshoot file system storage technologies included with Windows Server 2008.

Module 13: This module explains how to describe and configure backup and recovery methods.

Module 14: This module explains how to configure and analyze server security and security update compliance.

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xviii About This Course

Course Materials

The following materials are included with your kit:

Course handbook. The Course handbook contains the material covered in class. It is meant to be used in conjunction with the Course Companion CD.

Course Companion CD. The Course Companion CD contains the full course content, including expanded content for each topic pages, full lab exercises and answer keys, topical and categorized resources and Web links. It is meant to be used both inside and outside the class.

Note To access the full course content, insert the Course Companion CD into the CD-

ROM drive, and then in the root directory of the CD, double-click StartCD.exe.

Course evaluation. At the end of the course, you will have the opportunity to complete an online evaluation to provide feedback on the course, training facility, and instructor.

To provide additional comments or feedback on the course, send e-mail to [email protected]. To inquire about the Microsoft Certification Program, send e-mail to [email protected].

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About This Course xix

Virtual Machine Environment This section provides the information for setting up the classroom environment to support the business scenario of the course.

Virtual Machine Configuration In this course, you will use Microsoft Virtual Server 2005 to perform the labs.

Important: At the end of each lab, you must close the virtual machine and must not

save any changes. To close a virtual machine without saving the changes, perform

the following steps: 1. On the host computer, click Start, point to All Programs,

point to Microsoft Virtual Server, and then click Virtual Server Administration

Website. 2. Under Navigation, click Master Status. For each virtual machine that is

running, point to the virtual machine name, and, in the context menu, click Turn off

Virtual Machine and Discard Undo Disks. Click OK.

The following table shows the role of each virtual machine that this course uses:

Virtual machine Role

6421A-NYC-DC1 Domain controller in the WoodgroveBank.com domain

6421A-NYC-SRV1 Member server

6421A-NYC-CL1 Windows Vista computer in the WoodgroveBank.com domain

6421A-NYC-CL2 Windows Vista computer in the WoodgroveBank.com domain

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xx About This Course

Software Configuration The following software is installed on each virtual machine:

Windows Server 2008 Enterprise; Windows Vista

Classroom Setup Each classroom computer will have the same virtual machine configured in the same way.

Course Hardware Level To ensure a satisfactory student experience, Microsoft Learning requires a minimum equipment configuration for trainer and student computers in all Microsoft Certified Partner for Learning Solutions (CPLS) classrooms in which Official Microsoft Learning Product courseware are taught. This course requires a computer that meets or exceeds hardware level 5, which specifies a 2.4–gigahertz (minimum) Pentium 4 or equivalent CPU, at least 2 gigabytes (GB) of RAM, 16 megabytes (MB) of video RAM, and a 7200 RPM 40-GB hard disk.


TAM Training Proposal Attachment C �

List of Courses & Certification Paths

AUTHORIZED & CERTIFIED COURSE LIST

Course Code Name Duration

MICROSOFT

MOC10775AB Administering Microsoft SQL Server 2012 Databases 5

MOC10747A Administering System Center 2012 Configuration Manager 5

MOC10325 Automating Administration with Windows PowerShell 2.0 5

MOC6434 Automating Windows Server 2008 Administration with Windows PowerShell 3

MOC50439B Basics of Transact SQL with SQL Server 2008 R2 3

MOC10174A Configuring and Administering Microsoft SharePoint 2010 5

MOC50322A Configuring and Administering Windows 7 5

MOC6427A Configuring and Troubleshooting Internet Information Services in Windows Server 3

MOC6425C Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Serv 5

MOC6428A Configuring and Troubleshooting Windows Server 2008 Terminal Services 2

MOC6421A Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure 5

MOC6419 Configuring, Managing and Maintaining Windows Server 2008 Servers 5

MOC10748A Deploying System Center 2012 Configuration Manager 3

MOC6418C Deploying Windows Server 2008 3

MOC2794A Designing a Business Intelligence Solution for the Enterprise Using Microsoft SQ 2

MOC6436A Designing a Windows Server 2008 Active Directory Infrastructure and Services 5

MOC6437A Designing a Windows Server 2008 Applications Infrastructure 3

MOC6435A Designing a Windows Server 2008 Network Infrastructure 5

MOC10265A Developing Data Access Solutions with Microsoft Visual Studio 2010 5

MOC10264A Developing Web Applications with Microsoft Visual Studio 2010 5

MOC10262A Developing Windows Applications with Microsoft Visual Studio 2010 5

MOC5061 Implementing Microsoft Office SharePoint Server 2007 3

MOC6232B Implementing a Microsoft SQL Server 2008 R2 Database 5

MOC6234A Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services 3

MOC6235A Implementing and Maintaining Microsoft SQL Server 2008 Integration Services 3

MOC6236A Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services 3

MOC5047 Introduction to Installing and Managing Microsoft Exchange Server 2007 3

MOC50263A Introduction to MS Business Intelligence from SQL 2008 through SharePoint 4

MOC10267A Introduction to Web Development with Microsoft Visual Studio 2010 5

MOC6231B Maintaining a Microsoft SQL Server 2008 R2 Database 5

MOC2299 Managing and Maintaining Windows Server 2003 Environment for an MCSA 2

MOC6431A Managing and Maintaining Windows Server 2008 Network Infrastructure Servers 2

MOC5927A Microsoft Office Project 2007, Managing Projects 3

MOC5928A Microsoft Office Project Server 2007, Managing Projects 3

MOC5929A Microsoft Office Project Server 2007, Managing Projects and Programs 5

MOC50558A Microsoft Project Server 2010 Technical Bootcamp 5

MOC50414 Microsoft Windows PowerShell v2 For Administrators 4

MOC10750A Monitoring and Operating a Private Cloud with System Center 2012 5

MOC6294A Planning and Managing Windows 7 Desktop Deployments and Environments 5

MOC6430B Planning for Windows Server 2008 Servers 3

MOC10266A Programming in C# with Microsoft Visual Studio 2010 5

MOC10550A Programming in Visual Basic with Microsoft Visual Studio 2010 5

MOC2349 Programming with the MS .Net Framework (Microsoft Visual C#.Net) 5

MOC6368A Programming with the Microsoft .NET Framework using Microsoft Visual Studio 2008 5

MOC50331A Windows 7, Enterprise Desktop Support Technician 5

MOC2778 Writing Queries Using Microsoft SQL Server 2008 Transact-SQL 4

MS SQL SERVER

MOC10775AB Administering Microsoft SQL Server 2012 Databases 5

MOC50439B Basics of Transact SQL with SQL Server 2008 R2 3

MOC6232B Implementing a Microsoft SQL Server 2008 R2 Database 5

MOC6234A Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services 3

MOC6235A Implementing and Maintaining Microsoft SQL Server 2008 Integration Services 3

MOC6236A Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services 3

MOC6231B Maintaining a Microsoft SQL Server 2008 R2 Database 5

MOC2778 Writing Queries Using Microsoft SQL Server 2008 Transact-SQL 4

LINUX

85-099 COMPTIA Linux+ Powered by LPI Certification 5

MICROSOFT EXCHANGE

MOC5047 Introduction to Installing and Managing Microsoft Exchange Server 2007 3

Windows Server 2008

MOC6434 Automating Windows Server 2008 Administration with Windows PowerShell 3

MOC6425C Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Serv 5

MOC6428A Configuring and Troubleshooting Windows Server 2008 Terminal Services 2

MOC6421A Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure 5

MOC6419 Configuring, Managing and Maintaining Windows Server 2008 Servers 5

MOC6418C Deploying Windows Server 2008 3

MOC6436A Designing a Windows Server 2008 Active Directory Infrastructure and Services 5

MOC6437A Designing a Windows Server 2008 Applications Infrastructure 3

MOC6435A Designing a Windows Server 2008 Network Infrastructure 5

MOC6431A Managing and Maintaining Windows Server 2008 Network Infrastructure Servers 2

MOC6430B Planning for Windows Server 2008 Servers 3

SharePoint Server

MOC10174A Configuring and Administering Microsoft SharePoint 2010 5

MOC5061 Implementing Microsoft Office SharePoint Server 2007 3

MOC50263A Introduction to MS Business Intelligence from SQL 2008 through SharePoint 4

CERTIFICATION PROGRAMS / TRACKS

Microsoft Certified IT Professional: Database Administrator

Code: MCITP SQL

Level: Advanced

Description: The Microsoft Certified IT Professional (MCITP) credential validates that an individual has the comprehensive set of skills necessary to perform as SQL Server 2008 Administrator.

Audience: Technical People, System Analysts, SQL Administrators

Course Name Days

Writing Queries Using Microsoft SQL Server 2008 Transact-SQL 4

Maintaining a Microsoft SQL Server 2008 R2 Database 5

Implementing a Microsoft SQL Server 2008 R2 Database 5

WebPage Creation Track

Code: WEBdev

Level: PowerUser

0%

Description: A combination of courses that enable the student to plan and create a web page.

Audience: Web page developers

Course Name Days

Web Design with XHTML,HTML & CSS:L1 1



Dreamweaver CS4 Level 1 1

Dreamweaver CS4 Level 2 1

Flash CS4: Level 1 2



Photoshop CS5: Level 1 1

Photoshop CS5: Level 2 1

PHP: An Introduction 2

MCSD For .NET using VStudio.NET

Code: VS.NET10

Level: Technical

0%

Description: The Microsoft Certified Solution Developer (MCSD) for Microsoft .NET credential is the top-level certification for advanced developers who design and develop leading-edge enterprise solutions, using Microsoft development tools and technologies.

Audience: MIS, Technical People, Developers, Designers

Course Name Days

Developing Windows Applications with Microsoft Visual Studio 2010 5

Introduction to Web Development with Microsoft Visual Studio 2010 5

Developing Web Applications with Microsoft Visual Studio 2010 5

Microsoft Certified IT Professional: Server Administrator

Code: MCITP W08

Level: Advanced

0%

Description: The Microsoft Certified IT Professional (MCITP) credential validates that an individual has the comprehensive set of skills necessary to perform as Server Administrator in Windows Server 2008.

Audience: Technical People, System Analysts, Network Administrators

Course Name Days

Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure

5

Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Serv

5

Planning for Windows Server 2008 Servers 3


RFP#: 3134-10 Attachments

Enclosed are the RFP attachments

completed and / or signed by TAM Training.

19

ATTACHMENT B

BIDDER'S STATEMENT

Interested Bidders are asked to review and provide, as completely and accurately as possible, a written response

on each applicable section below:

TYPE OF BUSINESS ORGANIZATION

Please check the appropriate box(es).

The Bidder represents that it operates as:

______ A CORPORATION incorporated under the laws of

the State of

______ An INDIVIDUAL

______ A PARTNERSHIP

______ A NON-PROFIT ORGANIZATION

______ A JOINT VENTURE

Federal Employer Identification

Number:

PARENT COMPANY and IDENTIFYING DATA

A "parent" company, for the purposes of this provision, is one that owns or controls the activities and basic

business policies of the Bidder. To own the Bidding company means that the "parent" company must own more

than 50 percent of the voting rights in that company. A company may control a Bidder as a "parent" even

though not meeting the requirements for such ownership if the "parent" company is able to formulate, determine

or veto basic policy decisions of the Bidder through the use of dominant minority voting rights, use of proxy

voting or otherwise.

The Bidder:

______ IS _____ IS NOT owned or controlled by a "parent" company.

If the Bidder IS owned or controlled by a "parent" company, Bidder shall provide the

name, address, phone and fax numbers, and Federal I.D. No. of the company.

x

FLORIDA

65-1236300

x

n/a

20

ATTACHMENT B

BIDDER'S STATEMENT (continued)

BIDDER REFERENCES

Private Business Contracts

MCCCD requires a minimum of five (5) current and local references for which you are providing same or

similar products and services specified herein. Please indicate below the businesses for which you have provided

such during the past two (2) years:

1. Company Name:

Address:

Phone #: Fax #:

Contact Person:

Contract Period: From: To:

Describe Services:

2. Company Name:

Address:

Phone #: Fax #:

Contact Person:


Describe Services:

3. Company Name:

Address:

Phone #: Fax #:

Contact Person:


Describe Services:

University of Miami

1320 South Dixie Highway, Gables Tower I, Suite 1050 Coral Gables, FL 33134

(305) 284-6649

Lori Shipley - [email protected]

Normal business hours EDT

Refer to Bidder References (Services) Page behind this page

Florida International University

Modesto A. Maidique Campus11200 S.W. 8th Street, Miami, Florida 33199

(305) 348-0531

Carlos Flores [email protected]



New Mexico State University

New Mexico State University

Las Cruces, NM 88003

575-646-2917

Art Trujillo - [email protected]

Normal business hours MDT

Oracle Certified Database training in 2010, 2011, and 2012

21

ATTACHMENT B

BIDDER REFERENCES (continued)

Federal, State or Other Political Subdivision Contracts

MCCCD is also interested in speaking with public agencies or educational institutions for whom you have

provided such products and services covered herein:

1. Company Name:

Address:

Phone #: Fax #:

Contact Person:


Describe Services:

2. Company Name:

Address:

Phone #: Fax #:

Contact Person:


Describe Services:

3. Company Name:

Address:

Phone #: Fax #:

Contact Person:


Describe Services:

Sandia National Laboratories

1515 Eubank SE

Albuquerque, NM 87123

(505) 845-0011

Tracy Jones - [email protected]

Normal business hours MDT


Palm Beach Clerk and Controller�s Office

205 North Dixie Highway

West Palm Beach, Florida 33401

561-355-3319

Alice Djubin - [email protected]


TAM Training provided this client with Oracle Certified functional and technical training

also End User Training Discovery, Design, and Development for multiple EUT PeopleSoft projects

City of Boston

One City Hall Plaza, Room 806

Boston, MA 02201

(617) 635-0730

Patricia Murphy - [email protected]



Bidder References (Services Provided by TAM Training) University of Miami 1320 South Dixie Highway, Gables Tower I, Suite 1050 Coral Gables, FL 33146 Contact and Title: Lori Shipley, PeopleSoft Project Manager Telephone: (305) 284-6649 Email Address: [email protected] Start & End Dates: May 2012 (ongoing) Oracle PeopleSoft Version Number: Oracle PeopleSoft HCM 9.1 & PeopleTools 8.50 Course Name(s): Query Reporting 8.50, PeopleTools I/II Accelerated 8.50, Application Engine 8.50 Training Type: Private Event Classroom Summary of Project: U. of Miami is implementing Campus Solutions 9.1. TAM Training has delivered the Technical training for phase 1. They are currently planning phase 2 (functional training). City of Boston

One City Hall Plaza, Room 806 Boston, MA 02201 Contact and Title: Patricia Murphy, BAIS Program Manager Telephone: (617) 635-0730 Email Address: [email protected] Start & End Dates: April 2011 (ongoing) Oracle PeopleSoft Version Number: Oracle PeopleSoft HCM 9.1 & PeopleTools 8.50 Course Name(s): Payroll 9.1, XML Publisher 8.50, Query Reporting 8.50, PeopleTools I/II Accelerated 8.50, Application Engine 8.50 Training Type: Private Events & Public Instructor-Led Training Summary of Project: The City of Boston has contracted TAM Training to provide PeopleSoft training to its functional and technical project teams. Project is wide in scope and ongoing. Sandia National Laboratories 1515 Eubank SE Albuquerque, NM 87123 Contact and Title: Tracy Jones � Director, Enterprise Resource Planning Telephone: (505) 845-0011 Email Address: [email protected] Start & End Dates: November 2011 (ongoing) Oracle PeopleSoft Version Number: PeopleSoft HCM 9.1 & PeopleTools 8.50 Course Name(s): PeopleTools 8.50 Delta, HCM Rel 8.9 � 9.1 Delta, Application Engine 8.50, Recruiting Solutions 9.1, Time & Labor 9.1, Time & Labor Technical Rules 9.1, Benefits Administration 9.1, Integration Tools 8.50, PeopleSoft Installation and Server Administration 8.50, Intro to PeopleSoft/HR/Benefits Accelerated - US Rel 9.1 Training Type: Private Event & Public Classroom Training Mix Summary of Project: Sandia National Labs contracted TAM Training to assist with training relevant to its 9.1/8.50 upgrade. Classes were delivered at both Sandia�s site & the TAM public classroom location in Albuquerque. Florida International University Modesto A. Maidique Campus 11200 S.W. 8th Street, Miami, Florida 33199 Contact and Title: Carlos A. Flores, CPP, Executive Director of Operations & Systems - Division of HR Telephone: (305) 348-0531 Email Address: [email protected] Start & End Dates: April 2010 � September 2010 Oracle PeopleSoft Version Number: Oracle PeopleSoft HCM 9.1 & PeopleTools 8.50 Course Name(s): Intro to HR 9.1, Base Benefits 9.1, Recruiting Solutions 9.1, Payroll 9.1, ePerformance 9.1, Time & Labor 9.1, Absence Management 9.1, Query Reporting 8.50, PeopleTools I/II Accelerated 8.50 Training Type: Public Instructor-Led Training Summary of Project: FIU established Oracle Learning Credits through TAM Training and utilized TAM Training�s Miami classrooms to take classes relevant to their PeopleSoft 9.1 upgrade.

22

ATTACHMENT B

BIDDER'S STATEMENT (continued)

ADDITIONAL BUSINESS INFORMATION

Standard Business Hours

1. Days of week available for services:

2. Business hours of operation:

3. On-call/Emergency service hours:

Phone Number(s):

Web Address:

FAX Number:

General Information

4. Business License Number:

5. Number of years in business under current name:

6. Number of offices in the State of Arizona:

7. Business Classification (check applicable category)

Minority Owned Business (MBE)

Woman Owned Business (WBE)

Does your firm hold this certification from any other agencies or companies?

No: Yes: With Whom?

Monday - Friday

6am -6pm Pacific and after Hours/weekends as needed via Account Manager Cell Phone

24 hours

619-395-7455

www.tamtraining.com

305-728-2398

65-1236300

8 years

none

YES- State of FL certified Minority Owned Business

Southern Florida Minority Supplier Development Councilx

23

ATTACHMENT B

ADDITIONAL BUSINESS INFORMATION (continued)

8. Name and address of office assigned to handle the MCCCD account:

9. Account Manager Information:

Name:

Phone:

Pager:

10. Contractors License Number(s):

TYPE NUMBER

11. Do you ever sub-contract any of your services?

NO

YES

If YES, which services?:

ATTACH ADDITIONAL SHEETS IF NECESSARY TO FURTHER DESCRIBE THE

EXPERIENCE AND QUALIFICATIONS OF YOUR FIRM FOR PROVIDING THE

PRODUCTS/SERVICES UNDER THE CONTRACT.

TransAmerica Training Management Inc.

268 Alhambra Circle

Coral Gables, Florida 33134

Corporate Office (Florida) and

Jessica Martinez

505-349-5011

619-395-7455

[email protected]

To be provided at later date.., unclear as to what type of license is requested in this section

x

Please refer to TAM Training Proposal Sections 3,4, and 5

Please refer to TAM Proposal Attachments A and B


Copy of successful transmittal of

ACKNOWLEDGMENT OF RECEIPT

Faxed to MCCCD on 11/19/2012

11/19/12 My Account home page

1/1https://www.efax.com/myAccount/homepage

MY ACCOUNT HOME VIEW FAXES SEND FAXES UPDATE ACCOUNT HELP LOGOUT

My Account eFax® Number(s):

Jessica Martinez, welcome to your eFax account!

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1-619-923-2010

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MY ACCOUNT HOME VIEW FAXES SEND FAXES UPDATE ACCOUNT HELP LOGOUT

My Account eFax® Number(s):

Jessica Martinez, welcome to your eFax account!

Use the quick links below to access a host of online features available to you.

© 2012 j2 Global, Inc. All rights reservrr ed. eFax is a registered trademark of j2 Global.

English | Change

1-619-923-2010

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couple short steps.

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Home | Privacy | About Us | Customer Agreement | Advertrr ising | Media/Investor | Affiliate Info | Help | Site Map | Refer-a-friend |

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Send a Fax Confirmation

Fax Sent To: 14807318190, MCCCD Purchasing , Maricopa Co

Reference ID:

Fax Quality: Fine (Better Quality)

Subject: Acknowledgement of Receipt - RFP#: 3134-10 Technology Training Services

Coverpage: TAM Training (Responder) Intent to respondby Nov 20th, 2012 3:00pm local time.

Thank you for the opportunity to provideMCCCD as proposal in response to RFP#:3134-10 Technology Training Services .

Jessica MartinezTAM Training Phone: 619-395-7455Fax: 619-923-2010

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