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Origin8 in Vietnamベトコン流Origin 8の
すすめPresentation
July 15, 2008
Hotel Nikko Hanoi
• Population – 83Million with annual growth rate of 2.23%
• Average age – 25 years old and 40% of population is
under 20 yrs old.
• GDP – 8.7%• Area – North to the south 1,650Km, East to
the west 600Km
Vietnam
Current issues and problems
• Environmental and sociological issues
• Bilateral relationships with other countries (Vietnam War finished 1976)
• APEC (2006) & WTO(2007)
• Melting Pot
APEC
APEC
Street Vendors
Issues and difficulties
• Staff education level in general is low
• Service Level in general is low
• Training needs (Team building)
• Turnover high
• Morals of local middle managers
• Staff is not Having fun
Local Staff
The Answer
• Origin 8
When we start?When we start?
Joined in Jul 2007 Started Origin8 campaign in Aug 2007 Situation: Weekly Origin8 meetingMeeting was only available on management levelVery less staff know about Origin8People don’t remember and don’t really understand the
meaning of each principle
Daily Chanting
Good job! Review
MVPCircle
Activity
Brand Committee
meeting
Status when I came
Jul-07 x x x x x
Present status
Jul-08 o o o o o
Origin8 activitiesOrigin8 activities
activities in details
Origin8
Daily chanting have been implemented last month in most hotel’s section. It has been conducting in Vietnamese since
Vietnamese Origin8 book has been introduced
1. Daily activitiesDaily
chanting
By using Good job box, there are more good jobs have been
recognized.
Using Origin8 board to share good Job sheets in month and update also other
Orign8 information
Good job review
Weekly Origin8 meetings: to establish different campaign in each period. Origin8 meeting enhance
presentation skills and group working.
2. Weekly activities
Origin8 meeting
There were 8 Origin8 secretaries from 8 different departments, theywas assigned to be in charged and assist Head department in termof promoting Origin 8 within their own perspective department.
Photo of Origin8 team
3. Monthly activities Birthday Party
Housekeeping Olympic
Origin8 training class
To promote Origin8 efficiently, staff must first understand the significance of Origin8. Thus we runs an Origin 8 Class that is attend by staff from different hotel’s section.
MVP system
Established Brand Improvement Committee to select EOQs
BI selects EOQs from Good Job received. Then submit the selection to Executive
Committee in order to have final decision. The executive Committee includes GM, DOS, FBD and FC
Employee awards and publicizes
Good Job award EOQ awards: Employee of the quarter:
from front of the house and back of the house
Casual of the quarter Manager of the quarter
Origin8 painting campaign
To increase staff initiative, hotel had launched Origin8 painting
campaign to enhance staff thinking, creative ideas and
distribution.
Painting results
GM explained the
assignment question
Group member proposed their idea for
solving assignment.
Team building
Besides working with assignments, we also did many role plays to
recognize how teams work together.
Origin8 is more well known in the hotel, more people get understand about 8 principle of the Origin8
More people get involved into Origin8 activities
More good job are nominated and selected from among staffs.
More works being done by proactively than being forced
ChangesChanges
0.00%
20.00%
40.00%
60.00%
Average 6months/2007
36.19% 35.35% 10.41% 1.05%
Average 6months /2008
49.80% 39.93% 8.50% 1.77%
Excellent
Verygood
Fair Poor
Guest commentsGuest comments
Action planAction plan
Follow up the structure of JHC hotels to complete 7 steps like: daily chanting, good job review, MVP system and circle activity..
Establish an effective training program middle management level such as: leadership skills, followed up customer care, and team building
Rotated Origin8 secretaries in each department in order to get more people involved in Origin 8 campaigns and activities.
Origin8 poster should be used simple English, easy to understand and be more specific
Cross training for Origin8 secretariats to exchange and share information among Nikko hotels.
RecommendationRecommendation