ORIENTATION PROGRAMS AND CULTURAL TRAINING

ORIENTATION PROGRAMS AND CULTURAL TRAININGResidential Tenant Representation

2 | ORIENTATION PROGRAMS AND CULTURAL TRAINING

COLLIERS INTERNATIONAL | 3

FAMILIARIZATION PROGRAM

COLLIERS INTERNATIONAL, provides a comprehensive Jakarta familiarization program which includes a city orientation tour introducing the Jakarta lifestyle and facilities to expatriates and their families moving to Indonesia. This service eases the transition and allows each individual to settle into their new environment more efficiently.

Colliers will appoint one of our professional orientation consultants who will liaise with the new transferee to prepare a Jakarta familiarization program and orientation tour. Our orientation consultants are all long-term expatriate residents of Jakarta and have extensive experience and knowledge that will be invaluable to the new transferee.

ORIENTATION PROGRAM



Familiarization program include the following:

Indonesian overview (culture, language and history)

What to bring, what to leave behind, and items which are unavailable/difficult to find

Importation and quarantine procedures for pets

Temporary housing options

Neighbourhoods

Schools

Social clubs and recreation

Hiring household staff

Security and safety

Spouse activities

Banking

Suggested reading list and important web pages to visit

PRE-MOVEINFORMATION



CITY TOUR, WHICH TYPICALLY INCLUDES

Schools

Medical facilities

Social and sports clubs

Shopping facilities

Client specific interests and hobbies

Housing or apartment overview

“ARRIVAL KIT” RESOURCE MATERIALS

Colliers Jakarta Orientation Guide

AWA’s Jakarta Shopper’s Guide

City Information Pack



SCHOOL SEARCHPROGRAMColliers provides a comprehensive Jakarta School Search Program which includes arranging on-site visits to chosen international schools, inspection of school facilities, and interviews with school admission staff for registration and admission information.

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This can be conducted as a stand-alone program or combined with the “Familiarization Tour”.

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NEWCOMERS’PROGRAMColliers provides a comprehensive newcomers’ program to expatriates and their families who have recently moved to Jakarta. The program will help expatriates settle into their new lifestyle by answering questions and addressing issues of concern. Colliers’ professional orientation consultants are long-term expatriate residents of Jakarta and have extensive experience and knowledge that will be invaluable to the new expatriates. They will present an informative program containing additional information from experts who specialize in the fields of health, security, and cross cultural issues.



PACKAGE PRICE

2 Days Private Tour IDR12,150,000

1/2 Day Singles IDR4,725,000

1 Day Couples IDR6,750,000

1½ Days Small Families IDR10,150,000

2 Days Large Families IDR12,150,000

1/2 Day 1-2 Schools IDR2,700,000

1 Day 3-4 Schools IDR5,400,000

Hourly Rate (min. 3 Hours) IDR1,150,000

All prices are excluding 10% VAT

ORIENTATION PROGRAM FEES

14 |ORIENTATION PROGRAMS AND CULTURAL TRAINING


When working in a new culture, a relocated expat will often face many challenges. A good cultural training program can quickly introduce common pitfalls, misunderstandings, and best practices in the workplace to make the adjustment easier.

Once a family has been relocated, it is in the employing company’s best interest to provide a professional introduction to Indonesian culture. While the everyday duties may appear to be similar, many underlying issues can seriously jeopardize the success and effectiveness of the assigned expat if they do not have a basic understanding of the host culture.

Our one day cultural training examines culture and where it comes from. The program explains common Indonesian cultural behavior and how these behaviors will effect the workplace. We aim to point out the common differences that most mangers will experience once they start to work and discuss the roots of this behavior.

CULTURAL TRAINING"Our materials suggest how to best work within situations that most likely cannot be revised but share suggestions how to revise corporate culture that can be influenced. Best practices for motivation, team building and corporate mindset are also covered."



Our package addresses Culture Shock that will acquaint the trainee with the types of emotional reaction that an assignee may experience in confronting a new and different culture environment. The trainee needs to be aware that a global relocation is a very emotional time for the entire family. This is a challenge and it is crucial that the trainee is given the tools to cope with the changes.

After completing the day training our clients can view difficult situations with a more open mind and should be able to appreciate situations from a more local perspective. Learning and applying lessons from cross cultural trainings helps to break down stereotypes, increase understanding and promote goodwill which hopefully will ultimately lead to a more productive posting for all parties.

Although our basic program is already a very rounded program that offers practical information we also are very open to customize the program to meet specific needs that the company or expatriate may be experiencing.


09:00 - 09:15 Getting to know each other: Introductions• What you are looking forward to regarding relocation?• What you are worried about regarding relocation?

09:15 - 09:45 Cultural self-assestment: What is culture? Who makes these rules?• Where does it come from?• What influences it?• Iceberg example

09:45 - 10:15Value assessment: What is important to you? What are your values? • Exercise exploring values• What is important to an expatriate?• Compare results to the previous exercise

10:15 - 10:30Coffee break

10:30 - 12:00 Getting to know your new home: Subcultures in indonesia• Introduce Indonesian culture and behaviors

Indonesian society culture values and norms, how it translates to a working setting. Will discuss:• Saving face• Maintaining harmony• Not showing emotions• Maaf lahir batin• Gotong royong• Paternalism• Asal bapak senang• Use of the left hand• Body language and gestures• Touching• Shoes• Clothing• Guest etiquette• Giving and receiving gifts

12:00 - 13:00Lunch break

ITINENARY SAMPLE


13:00 - 14:30Doing business in Indonesia• Hierarchy. Its importance in Indonesian culture and how it effects the workplace• Transfer of knowledge and how it is currently affecting the working environment• Suggestions on motivating an Indonesian team• Developing an effective corporate culture• Avoiding communication misunderstandings• Cultural do’s and don’ts

Stereotypes: overcoming hurtful preconceptions• Analyze the messages we are exposed to every day• How expatriates are perceived in Indonesia• Recommend ways to break the cycle of stereotyping in the workplace

14:30 - 14:45Coffee break

14:45 - 15:45Culture shock• Understanding that there will be mixed feelings regarding relocating and how to deal with them. How do these feelings affect the family?

15:45 - 16:00Closing and final questions and answers and evaluationsNote:If requested, we can deliver information regarding practical living.

This will cover: everyday living tips, dealing with domestic staff, safety and security, common health issues.

The above outline is a suggested program. However, any of the sections can be customized to cover specific topics or areas of concern that the company may be facing.



PACKAGE PRICE

Option 01: Individual/couple IDR6,750,000

Option 02: Number of participants is below 10 pax IDR30,000,000 Flat rate

Option 03: Number of participants is 10-20 pax USD flat rate + (IDR2,400,000 x number of additional participants)

Option 04: Number of participants is greater than 30 pax USD flat rate + (IDR2,000,000 x number of additional participants)

All prices are excluding 10% VAT

NOTE• Pricing above includes all printed materials required for training• Pricing does not include refreshments or booking fee of venue • Colliers can book venue for client. Additional fees will apply• If venue is booked by client it must have lcd projector and mike facilities• Additional publications are not included however we can provide as requested by client. Publications that we suggest providing are: AWA Shopper’s Guide

Jakarta Market

Words & Phrases

Family Guide to Jakarta

Introducting Indonesia

PRICING

Colliers International IndonesiaResidential Tenant RepresentationWorld Trade Centre 1, 14th FloorJalan Jenderal Sudirman Kav. 29-31Jakarta 12920

Main +62 21 3043 6888

www.colliers.com/indonesia

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ORIENTATION PROGRAMS AND CULTURAL TRAINING