Organizational Safety Perception Survey

PMA’s Organizational Safety Perception Survey takes a holistic approach to determining your employees’ safety perceptions at multiple levels of your organization.

What is the Focus of an Organizational Safety Perception Survey?Perception surveys are well-established feedback tools for management. Leading safety experts have validated the value of their application in today’s risk management environment. Our survey collects and presents an organizational view of employees’ perceptions of safety—putting the focus on your organization’s enterprise-wide value of safety.

What Makes PMA’s Approach Unique?Senior PMA risk control experts—with more than 90 years of combined safety and risk control expertise—designed our Organizational Safety Perception Survey. With nearly 100 years of risk management experience, we know what works in organizations with successful safety programs, and we designed our survey to help you gauge your performance according to leading metrics.

• Our survey obtains and analyzes feedback in seven key areas where employees intuitively base theirsafety perceptions

• Research indicates that positive results and improvement measures in our seven focus areas stronglycorrelate to above-average safety performance

• We examine your company’s return-to-work efforts, and determine if they are helping or hindering youremployees’ job safety, satisfaction, and production

• Your survey results are your action plan—management can immediately begin making changes basedon the gaps or weak points indicated

Seven Key Job Areas Surveyed1. Job Satisfaction: Studies suggest employees with low job satisfaction are two-and-a-half times

more likely to file a claim for a back injury. Are your employees satisfied in their jobs and committed tothe organization’s mission?

2. Employee Participation: Are your employees engaged in managing workplace safety issues and dothey actively support organizational improvement?

3. Work Environment: Is your workplace hazard free? Do you effectively identify and correct unsafe conditions?

4. Social Norms of Behavior: Peer pressure often influences individual behavior. Do the cultural andsocial norms of your organization create positive or negative safety behaviors?

5. Safety Supervision: Regarding safety behaviors and activities, do your supervisors and managerseffectively motivate and manage employees?

6. Safety Leadership: Is safety a priority for your organization? Does your management team provide effectiveleadership with safety initiatives?

7. Safety Training & Education: Have you effectively trained your workforce? Do your managers andemployees understand their job hazards and how to do their jobs safely?

Easy to administer, PMA’s survey yields actionable results quickly:

• Simple administration—including clear “how to” guidance from your PMA risk control consultant

• Easy survey completion process for your employees—distribute surveys at break times, in lunch rooms,insert as stuffers with paychecks, and more

• Fully customizable for your divisions, departments, and employee groups—examine multiple levels ofyour organization from first-line employees to operations management

• Gap-focused survey results for easy interpretation and action—your survey results are clear andunderstandable, and can be acted on immediately

The Survey Results Are In. What Happens Now?Here’s where our survey’s value begins to take shape for your organization. We provide your management team with a segment-by-segment report of the seven areas upon which employees intuitively base their safety perceptions. In short, you will “see” your safety culture, perhaps for the first time, through your employees’ eyes.

We can help you capitalize on your strengths and partner with you to develop learning programs to target your weaknesses.

Our risk control consultants can work with your management team to best benefit your organization. Some options might include:

• In-person or management team training and education, including how to communicate results toyour workforce and how to engage them in the improvement process

• Training and education web conferences to reach your management teams and employees attheir locations

• Consulting guidance on conducting follow-up focus groups for any survey areas that your team wishesto target for further development

In our experience, great safety cultures result from great decisions and leadership. Our consultants can help you navigate the simplest path based on your survey’s results.

Initiating a Positive Safety Culture ChangeWhat can management do to initiate a positive organizational shift in safety culture?

How can an organization align management with clear safety objectives and tie them to results?

1. Identify your current safety culture

2. Establish a safety culture baseline for your management team

3. Convince employees your aim is to improve the organization’s safety culture to safeguardemployees—and that their opinions and expectations are important to the process

The National Opinion Research Center shows that for 85 percent of the workforce, safety is the leading factor for employee job satisfaction (2009). It pays dividends to involve your employees early and keep them engaged throughout the process of positive safety culture change.

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Here to Help®

Have a question about PMA’s Organizational Safety Perception Survey? PMA’s Here to Help provides a direct email connection (HeretoHelp@pmagroup.com) to our experienced risk control specialists who will fi eld your questions and help you fi nd the answers you need to manage your workforce more effectively—and safely.

Already a PMA Client?You can access PMA Websource, our online web portal of risk control resources, at http://websource.pmagroup.com. You will need to enter your PMA account number and provide your email address. If this is your fi rst visit to the portal, you will also need to create a personal password.

About PMA Companies

PMA Companies (www.pmacompanies.com) provides risk management solutions and services in the U.S., specializing in workers’ compensation for larger accounts.

Headquartered in Blue Bell, PA, PMA Companies is part of the Old Republic General Insurance Group (www.oldrepublicinsurancegroup.com), the largest business segment within Old Republic International (NYSE: ORI), one of the nation's 50 largest publicly held insurance organizations.

PMA Companies includes:

■ PMA Insurance Group, specializing in workers’ compensation, and providingother commercial property & casualty insurance products

■ PMA Management Corp. and PMA Management Corp. of New England,providing results-driven TPA and Risk Services specializing in workers’compensation and liability