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Organizational ResilienceHarnessing experience, embracing opportunity
Tim Wren
Commercial Director, Americas
Organizational Resilience
• BSI Introduction
• Organizational Resilience History
• Organizational Resilience Model
• Organizational Resilience• Latest thinking• Frameworks
2
75%of FTSE
100
BSI…Business Improvement Company - Driving Organizational Resilience
49%of Fortune
500
77%of Nikkei 225 Index
4,500 colleagues
and 11,900experts
6acquisitions in last 36 months
150,000delegates
trained last 12 months
227,000audit days
delivered last 12 months
BSI clients represent86,000clients in
193countries
13,000 active product
certifications
56,000consulting daysdelivered last 12 months
2,700new standards
per year 59,000*
in all
* Number of standards available on BSOL
Concept of different levels of ‘resilience’
maturity
Emerging as a principle in academic areas over last 15
years
BS 65000World’s first Standard for Organizational
Resilience
Designed by industry,
for industry
and backed by government
2000 2014 2017
A brief History of Organizational Resilience
Many organizations involved in development of BS 65000
…expanding internationally ISO 22316…published Q1 2017
Key countries involved; France via Government, USA via ASIS, ICOR, and the NFPA, UK via Government, BCI, UKAS, PWC, Australia via Government
NB at ISO representation is on a country by country basis rather than organizations
Australia (5)Canada (12)China (1)France (3)Germany (3)Indonesia (2)Italy (2)Japan (4)Mexico (2)Neths (2)
Norway (1)Russia (1)Singapore (1)S Africa (1)S Korea (3)Sweden (3)Switz (1)UK (6)USA (12)
Number of representations on committee by nationality
Copyright © 2018 BSI. All rights reserved.
Traditional view of ‘Resilience’ Risk
Mitigation
Business Continuity
Disaster Recovery
7
8
Competitive landscape
Increasing churn –50% of
S&P500 in 10 years
Defying corporate mortality to pass the test of time
More dynamic –FTSE from 1984, only
20% remain
Year (each data point represents a rolling 7 year average of average lifespan)Data: Innosight analysis based on public S&P 500 data sources.
Num
ber o
f yea
rs
Average company lifespan on S&P 500 Index Reduced from 33 years in 1965 to 14 years by 2025
Organizational Resilience is “the ability of an organization to anticipate, prepare for, respond and adapt to incremental change and sudden disruptions in order to survive and prosper.”
BS 65000, Guidance on Organizational Resilience
9Copyright © 2018 BSI. All rights reserved.
YetOnly 29% say that resilience-oriented practices are embedded today
Meaning 71% of Organisations need help 10
88% - A ‘business priority’
80% - ‘Essential to long-term growth’
61% - ‘A competitive advantage’
Organizational Resilience is……
EIU Survey of 411 Senior Executives
Other, please specify
Don’t know
CIO or equivalent
CFO or equivalent
Other senior management below C-level or an organisational
Head(s) of Department(s)
Head(s) of business operating unit(s)
Other C-level executive
There is no single unit; organisational resilience issues are spread
The CEO/’s office
0% 10% 20% 30% 40% 50% 60%
Who takes responsibility for Organizational Resilience?
Responsibility comes from the top
Copyright © 2018 BSI. All rights reserved.
Addressing your customer needs
Governing your business
Running your businessManaging & securing information
Protecting infrastructure
Enabling trust & reputation
Ensuring regulatory compliance
Safeguarding people
Mitigating social risk
Minimising security risk
Ensuring supply chain continuity
Organizational Resilience BSI model
Copyright © 2018 BSI. All rights reserved.
BSI commissioned Cranfield School of Management to assess almost half a century’s management thinking, from 1970 to the present day, on how organizations can become more resilient
Over 600 academic papers were initially screened, of which 181 were considered worthy of deeper analysis, together with a wealth of additional books and reports
BSI Cranfield University ResearchWHAT?
HOW?
13Copyright © 2018 BSI. All rights reserved.
50 years of management thinking in 7 minutes…
https://www.youtube.com/watch?v=gRfQvGdjNpE&feature=youtu.beSearch for “latest thinking on organizational resilience video”
Copyright © 2018 BSI. All rights reserved.
Cranfield Research: Evolution of thinking and behaviourCranfield: Evolutionary phases of Organizational Resilience
15
Risk management, physical barriers, redundancy and standardised processes
People who anticipate and respond to threats and respond effectively
Continually improving, refining and extending existing competencies and exploiting current technologies
Innovation and exploring unknown markets and new technologies
Balancing and managing strategic tensions inherent in earlier evolutionary phases
Copyright © 2018 BSI. All rights reserved.
Strategic Tension Quadrant
Copyright © 2017 BSI. All rights reserved. 16
Where: Defensive –
stopping bad things happening
Progressive –making good things happen
Consistent –maintaining current practices
Flexible –developing new or improved practices
Copyright © 2018 BSI. All rights reserved.
Strategic Tension Quadrant
Copyright © 2017 BSI. All rights reserved. 17
Organizational Resilience involves changing, before the cost of not changing becomes too great
Copyright © 2018 BSI. All rights reserved.
World’s first Organizational Resilience Index Relevant best practice standards merged
1. Organizational Resilience (BS 65000)2. Organizational Governance (BS 13500)3. Risk Management (ISO 31000)4. Supply Chain pre-qualification (PAS 7000)
Other related standards reviewed included:-Quality Management Systems (ISO 9001)Business Continuity (ISO 22301) Information Security (ISO 27001) Environmental Management (ISO 14001) Occupational Health and Safety (BS OHSAS 18001)
• Over 1260 organizations across globe in multiple sectors
Copyright © 2018 BSI. All rights reserved.
BSI Organizational Resilience Index…reviews 16 elements developed from collective wisdom across 4 categories
1. Leadership2. Vision & Purpose3. Reputational Risk4. Financial Aspects5. Resource Management6. Culture7. Community8. Awareness and Training 9. Alignment10. Governance11. Business Continuity12. Supply Chain13. Information & Knowledge14. Horizon Scanning15. Innovation16. Adaptive Capacity
Lead
ersh
ipPe
ople
Proc
ess
Prod
uct
Copyright © 2018 BSI. All rights reserved.
LeadershipVision and Purpose
Reputational Risk
Financial aspects
Resource managementCulture
Community Engagement
Awareness, Training and Testing
Alignment
Governance and Accountability
Business Continuity
Supply Chain
Information & Knowledge mgt
Horizon ScanningInnovation
Adaptive Capacity
Perc
eive
d Pe
rfor
man
ce
Perceived ImportanceHigh
High
LeadershipPeopleProcessProduct
BSI Organizational Resilience Index
Copyright © 2018 BSI. All rights reserved.
Benchmark tool to enable you to compare with 1260 other organizations bsigroup.com/organizational-resilience
21
• Complete web form, answer questions related to the 16 elements
• View on screen spider diagram with a benchmark with the 25 percentile
• For further views by sector, size, geography and longevity contact BSI
Copyright © 2018 BSI. All rights reserved.
www.bsigroup.com/organizational-resilience
Organizational Resilience is a journeyModel and Tools
Organizational Resilience in a daySenior Executives Facilitated Workshop
Strategic Tension Quadrant
BSI Model
BS 65000, Research and Reports
Index, Benchmarking and workshops
Organizational Resilience Workshop Report and Recommendations
Copyright © 2018 BSI. All rights reserved.
Organizational ResilienceHarnessing experience, embracing opportunity
Tim Wren
Commercial Director, Americas