Organizational Maturity LeOrganizational Maturity Levelsvels

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  • 8/13/2019 Organizational Maturity LeOrganizational Maturity Levelsvels

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    Organizational Maturity Levels

    Level 1

    Performed

    Level 2

    Managed

    Level 3

    Established

    Level 4

    Predictable

    Level 5

    Otimizing

    Peole Successdepends on

    individualheroics.

    Fire fighting isa way of life.

    Relationshipsbetweendisciplines areuncoordinated, perhapsevenadversarial.

    Successdepends on

    individualsandmanagementsystemsupports.

    Commitmentsareunderstoodand managed.

    People aretrained.

    Proect groupswor! together,

    perhaps as anintegratedproduct team.

    "raining isplanned andprovidedaccording toroles.

    # strongsense of

    teamwor!e$ists withineach proect.

    # strong senseof teamwor!

    e$ists acrosstheorgani%ation.

    &veryone isinvolved inprocessimprovement.

    Process Few stableprocessese$ist or areused.

    'ocumentedand stableestimating,planning, andcommitmentprocesses areat the proectlevel.

    (ntegratedmanagementandengineeringprocesses areused acrosstheorgani%ation.

    Processes are)uantitativelyunderstoodand stabili%ed.

    Processes arecontinuouslyandsystematicallyimproved.

    !echnology "heintroduction ofnewtechnology isris!y.

    "echnologysupportsestablished,stableactivities.

    *ewtechnologiesare evaluatedon a)ualitativebasis.

    *ewtechnologiesare evaluatedon a)uantitativebasis.

    *ewtechnologiesare proactivelypursued anddeployed.

    Measurement 'ata collectionand analysis

    are ad hoc.

    Planning andmanagement

    data is usedby individualproects.

    'ata iscollected and

    used in alldefinedprocesses.

    'ata issystematicallyshared acrossproects.

    'ata definitionand collection

    arestandardi%edacross theorgani%ation

    'ata is usedto understandthe process)ualitativelyand stabili%eit.

    'ata is usedto evaluate

    and selectprocessimprovements.

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    "P#$E $riteria Levels1

    Level Level %ame $aability Level &escrition

    + (ncomplete "here is a general failure to attain the purpose of the process. "here

    are no easily identifiable wor! products or outputs of the process. Performed "he purpose of the process is generally achieved. "he achievement

    may not be rigorously planned and trac!ed. (ndividuals within theorgani%ation recogni%e that an action should be performed, and there isgeneral agreement that this action is performed as and when re)uired."here are identifiable wor! products for the process, and these testifyto the achievement of the purpose.

    - anaged "he process delivers wor! products of acceptable )uality within definedtime scales. Performance according to specified procedures is plannedand trac!ed. /or! products conform to specified standards andre)uirements.

    0 &stablished "he process is performed and managed using a defined process basedupon good principles. (ndividual implementations of the process useapproved, tailored versions of standard and documented processes.

    "he resources necessary to establish the process definition are also inplace.

    1 Predictable "he defined process is performed consistently in practice, withindefined control limits, to achieve its goals. 'etailed measures ofperformance are collected and analy%ed. "his practice leads to a)uantitative understanding of process capability and an improvedability to predict performance. "he )uality of wor! products is)uantitatively !nown.

    2 3ptimi%ing Performance of the process is optimi%ed to meet current and futurebusiness needs, and the process achieves repeatability in meeting itsdefined business goals. 4uantitative process effectiveness andefficiency goals 5targets6 for performance are established, based on thebusiness goals of the organi%ation. 3btaining )uantitative feedbac!

    enables continuous process monitoring against these goals, andimprovement is achieved by analysis of the results. 3ptimi%ing aprocess involves piloting innovative ideas and technologies andchanging non7effective processes to meet defined goals andobectives.

    From Microsoft Readiness Framework Organizational Readiness White Paper

    1Levels 1 to 5 can e applied to an organization to determine its level of mat!rit" in relation to people#

    process# technolog"# and meas!rement$