8/13/2019 Organizational Maturity LeOrganizational Maturity
Levelsvels
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Organizational Maturity Levels
Level 1
Performed
Level 2
Managed
Level 3
Established
Level 4
Predictable
Level 5
Otimizing
Peole Successdepends on
individualheroics.
Fire fighting isa way of life.
Relationshipsbetweendisciplines areuncoordinated,
perhapsevenadversarial.
Successdepends on
individualsandmanagementsystemsupports.
Commitmentsareunderstoodand managed.
People aretrained.
Proect groupswor! together,
perhaps as anintegratedproduct team.
"raining isplanned andprovidedaccording toroles.
# strongsense of
teamwor!e$ists withineach proect.
# strong senseof teamwor!
e$ists acrosstheorgani%ation.
&veryone isinvolved inprocessimprovement.
Process Few stableprocessese$ist or areused.
'ocumentedand stableestimating,planning, andcommitmentprocesses
areat the proectlevel.
(ntegratedmanagementandengineeringprocesses areused
acrosstheorgani%ation.
Processes are)uantitativelyunderstoodand stabili%ed.
Processes arecontinuouslyandsystematicallyimproved.
!echnology "heintroduction ofnewtechnology isris!y.
"echnologysupportsestablished,stableactivities.
*ewtechnologiesare evaluatedon a)ualitativebasis.
*ewtechnologiesare evaluatedon a)uantitativebasis.
*ewtechnologiesare proactivelypursued anddeployed.
Measurement 'ata collectionand analysis
are ad hoc.
Planning andmanagement
data is usedby individualproects.
'ata iscollected and
used in alldefinedprocesses.
'ata issystematicallyshared acrossproects.
'ata definitionand collection
arestandardi%edacross theorgani%ation
'ata is usedto understandthe process)ualitativelyand
stabili%eit.
'ata is usedto evaluate
and selectprocessimprovements.
8/13/2019 Organizational Maturity LeOrganizational Maturity
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"P#$E $riteria Levels1
Level Level %ame $aability Level &escrition
+ (ncomplete "here is a general failure to attain the purpose of
the process. "here
are no easily identifiable wor! products or outputs of the
process. Performed "he purpose of the process is generally
achieved. "he achievement
may not be rigorously planned and trac!ed. (ndividuals within
theorgani%ation recogni%e that an action should be performed, and
there isgeneral agreement that this action is performed as and when
re)uired."here are identifiable wor! products for the process, and
these testifyto the achievement of the purpose.
- anaged "he process delivers wor! products of acceptable
)uality within definedtime scales. Performance according to
specified procedures is plannedand trac!ed. /or! products conform
to specified standards andre)uirements.
0 &stablished "he process is performed and managed using a
defined process basedupon good principles. (ndividual
implementations of the process useapproved, tailored versions of
standard and documented processes.
"he resources necessary to establish the process definition are
also inplace.
1 Predictable "he defined process is performed consistently in
practice, withindefined control limits, to achieve its goals.
'etailed measures ofperformance are collected and analy%ed. "his
practice leads to a)uantitative understanding of process capability
and an improvedability to predict performance. "he )uality of wor!
products is)uantitatively !nown.
2 3ptimi%ing Performance of the process is optimi%ed to meet
current and futurebusiness needs, and the process achieves
repeatability in meeting itsdefined business goals. 4uantitative
process effectiveness andefficiency goals 5targets6 for performance
are established, based on thebusiness goals of the organi%ation.
3btaining )uantitative feedbac!
enables continuous process monitoring against these goals,
andimprovement is achieved by analysis of the results. 3ptimi%ing
aprocess involves piloting innovative ideas and technologies
andchanging non7effective processes to meet defined goals
andobectives.
From Microsoft Readiness Framework Organizational Readiness
White Paper
1Levels 1 to 5 can e applied to an organization to determine its
level of mat!rit" in relation to people#
process# technolog"# and meas!rement$
