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Organizational Leadership & Change Management wOrkshOp
recognize the seven piece Framework for Organizational Excellence Understand and Assess the Factors that Create High Performance Organizations
Develop and Implement a Clear strategic Direction towards Organizational Alignment and Improved performance Utilize Strategy Mapping and a Balanced Scorecard Approach in Organizational Assessment
Create a strong and positive Culture of Leadership and Management within Your OrganizationLead and Manage Change Effectively with Essential Change Management Skills
PerformanceWeb.org/ OrganizationalMgmt
June 18–19, 2013
washington, DC
Earn up to 12 CpE CrEDIts!
Build and
sustain a high
performance
Organization
Build an Enterprise-Wide Vision and Close the Gap between your Current and Future States
Presented by:
Dear Colleague,
“What is the best organization you’ve ever been in?” “What made
it so good?” “What steps were taken to build and sustain it” Most
organizations focus on pieces of this challenge, but few address it
holistically and directly.
The concept of the High Performance Work Organization has been
in place since 1994 (USDOL), yet few organizations take a disciplined
approach to building organizational excellence — where all the
components of high performance are present and leveraged for both
maximum mission accomplishment and ongoing staff commitment.
This practical and hands-on, two-day workshop answers the questions:
“Which organizations are considered High Performance Organizations
(HPO)?” and “What qualifies them as such?” before delving into the
proven framework of “What are the components?” and “How does
one become a High Performance Organization (HPO)?”. Two different
assessments are used to both showcase what organizational excellence
looks like as well as provide participants with a picture of how they
compare. The critical thinking small group exercises and discussions,
and significant action planning elements of the workshop help crystallize
commitments and the confidence to execute them.
As you’ll see below, a number of unique but simple conceptual
frameworks are used to communicate the ideas and the language of the
seven components of the organizational excellence framework. One
of the workshop’s greatest strengths is its ability to engage all levels of
an organization (executives, leaders, managers, supervisors and front-
line staff) with this common picture and language. Attendees of this
workshop have returned to their organizations, implemented their action
plans, and produced breakthrough results.
We look forward to positioning you for similar successes in
Washington, DC!
Sincerely,
Ted Kniker
Executive Director
The Performance Institute
who shOuLD AttEnD?
• CHROsandCHCOs
• Administrators
• Directors
• DeputyDirectors
• AssociateDirectors
• PerformanceOfficers
• PerformanceSpecialists
• ProgramManagers
• DepartmentHeads
• SeniorManagers
• HumanResourcesManagers
• WorkforcePlanningManagers
• EmployeeEngagementSupervisors
• Supervisors
• TeamLeaders
• PlanningStaff
Organizational Leadership & Change Management wOrkshOp
8:30 ContinentalBreakfastandRegistration
9:00Learn the High Performance Organization (HPO) Framework• Identify the six component pieces that support
delivering customer satisfaction
• Learn the results and benefits of achieving organizational excellence
• Discuss examples of High Performance Organizations and why they can be considered as such
Assess your Organization/Business Unit against the HPO Framework• Assess your organization’s current state in terms of
organizational pain and potential gains
• Identify barriers to achieving Organizational Excellence
• State your critical success factors for this journey
• Describe the organizational culture you desire and how you will achieve it
Leverage Key Customers and Stakeholders • Augment your knowledge on what customers
REALLY want
• Learn how to deliver customer delight
• Define the strategies you will implement to deliver customer delight
12:00Lunch
1:00Understand How to Define and Implement Your Strategic Direction • Describe the benefits, characteristics and uses of a
clear strategic direction
• Learn how to use balanced scorecard and strategy map thinking
• Determine ways to see your vision and values carried out in day-to-day organizational activities
Plan How to Create Strong, Positive Leadership and Management• Describe followers’ expectations and their
“scorecard” of both leaders and managers
• Explain the connection between leader/manager behavior and employee commitment
• State the leadership traits and behaviors of “those we’d follow anywhere”
• Experience the challenge of managers balancing organizational and employee needs/wants
Leverage Your Employee’s Engagement and Commitment• Assess where your employees are on the
continuum of commitment
• Discover the significant benefits of a fully engaged workforce
• Learn how to earn your employees’ “discretionary effort”
• Use recognition and rewards to maximize long-term loyalty and commitment
4:00Day1Adjourns
OrgAnIzAtIOnAL LEADErshIp & ChAngE MAnAgEMEnt
Day 1
PerformanceWeb.org/OrganizationalMgmt 3
PARTICIPAnTS WILL bE ASKED TO bRIng: A copy their organization’s/business unit’s mission, vision, strategic plan/balanced scorecard, core values, budget summary (3 pages or less), and recognition/reward policy for an exercise on deploying the organizational strategy throughout the organization. They will also be asked to share and discuss the course overview with their manager prior to attending the workshop.
4www.ASMIweb.com4 www.PerformanceWeb.org/XXX
8:30 ContinentalBreakfastandRegistration
9:00Maximize Employee Competence with a Performance Consulting Approach• Learn the “Performance Equation” for maximizing/
diagnosing employee performance
• Identify causes of low performance
• Leverage the practices of high performers and the gallup 12 study
Use “Measures that Matter” to Improve Organizational Performance• Describe what you produce at work
• Determine what measures best fit your needs
• Describe the optimal environment for effective performance measurement
• Identify measures you can stop using and ones you should start using
12:00 Lunch
1:00Lead and Manage Change Effectively• Discuss best and worst lead change experiences
• Define why people embrace and resist change
• Describe the role of communication and trust in leading successful change
• Use the change chart to diagnose or plan change efforts
• Define the levers that best help you implement and sustain change
Determine How to Become a High Performance Organization • Learn the four phases of building a HPO
• Assess the gap between your current and desired states
• Determine the driving and restraining forces that will affect implementation
• Ensure leaders, supervisors, and front-line workers invest their time in their appropriate roles
• Complete the shell of an action plan
4:00 TrainingAdjourns
OrgAnIzAtIOnAL LEADErshIp & ChAngE MAnAgEMEnt
Day 2
top 5 rEAsOns tO AttEnD
Learn
andunderstandaholistic
approachtobuildingand
sustainingorganizational
excellence
Assess
andevaluateyour
organization’s
capacity to attain a
high performance
organizationstatus
1 2
www.ASMIweb.com5www.PerformanceWeb.org/XXX 5
Jeffrey ParksJeffrey Parks is President of Performance breakthroughs, Inc. (PbI) an innovative management consulting firm focusing on developing high performance workplaces and helping organizations and teams to achieve their business/mission goals. Mr. Parks graduated from the U. S. Coast guard Academy in 1973 and then served a 20 year career in operational and human resources assignments in the Coast guard. During his final 2 ½ years in the service, he served as the Director of Training, Workforce Performance Improvement, and Leader Development for the entire U.S. Coast guard. He worked as a Senior Consultant for International Management and Development group, Ltd. (IM&D) for four years. In January of 1998 he founded PbI.
At IM&D, Mr. Parks was the driving force in defining the strategy, outcomes, design, evaluation plan, employability skill set, and curriculum plan for the general Motors/Automotive Youth Educational Systems Initiative and consulted with Directors and Managers at general Electric, general Motors, Chrysler, AlliedSignal, gTE, MCI, and Siemens. Jeff recently partnered with the Department of Homeland Security’s Leader Development Division to create the framework and design for DHS’ first-ever Executive Capstone Program (which will eventually be required for all new SES personnel and Coast guard Admirals).
Mr. Parks holds a Masters Degree in Education — specializing in guidance and Counseling. Jeff also is a Certified Performance Technologist (CPT), certified in Strategic Change Management, and is an adjunct instructor george Mason University.
OrgAnIzAtIOnAL LEADErshIp & ChAngE MAnAgEMEnt
Meet the Facilitator
Identify
and implement proper
measuresthatyour
organizationshouldbe
usingtoevaluateand
boostperformance
3 Maximize
and improve employee
commitment and
engagement with
proven skills and tools
4 Engage and dive
into highly interactive
and hands-on learning
exercises that will
improveyourleadership
and managerial skills
5
“ The information and techniques presented
in the High Performance Organization class
is invaluable. It is amazing how quick these
techniques produce positive results.”—D.M.TownofKernersville
OrgAnIzAtIOnAL LEADErshIp & ChAngE MAnAgEMEnt
In-house training and Customization
ABOuTTHEPERfORMAnCE
InSTITuTE
ThePerformanceInstituteisanonpartisan,
private think tank seeking to improve government
performancethroughtheprinciplesoftransparency,
accountability,performanceandengagement.
Weserveasthenation’sleadingauthorityand
repositoryonperformance-basedmanagement
practicesforgovernment.Ourmissionistoidentify,
studyanddisseminatetheleadingmanagement
innovationspioneeredby“best-in-class”organizations.
Throughournationalconferencesonpressing
issues,interactivetrainingprogramsforgovernment
managers,bestpracticeresearchandstrategic
consultingservices,theInstituteprovidescuttingedge
expertiseinthedesign,implementationandevaluation
of strategies to solve operational and managerial
challengesandenhanceorganizationalperformance.
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. bringing a training or facilitation in- house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas:
• Strategic Planning
• Performance Management
• Project Management
• Lean Six Sigma
• Workforce Management
• Leadership and Change
formoreinformationaboutin-house
trainingoptionsavailabletoyou,
pleasecontactChrisKamalathisemail:
6 PerformanceWeb.org/OrganizationalMgmt
OrgAnIzAtIOnAL LEADErshIp & ChAngE MAnAgEMEnt
Logistics
PerformanceWeb.org/OrganizationalMgmt 7
build an Enterprise-Wide
Vision and Close the gap
between Your Current and
Future States
Tuition and Group Discounts
The tuition rate for Organizational Leadership and Change Management Workshop is as follows:
Event Date: June 18
RATE EnDS
$899 Ends May 18
$1099 Until Closing
For more information on the early bird rate or group discounts please contact an Account Manager at 877.676.8625.
Venue
Organizational Leadership and Change Management Workshop will be held at The Performance Learning Center in Washington, DC. The Learning Center is just a few blocks from both the gallery Place-Chinatown and Metro Center metro stations. A public parking garage is located inside of the building at the current rate of $18 a day and is accessible from K Street.
The Performance Learning Center 901 new York Avenue, nW 3rd Floor West Tower Washington, DC 20001 202.524.8041
Please note: The building elevators do not allow delegates up into the Learning Center until 8:30am
Hotel
For hotel information near the venue, please contact customer service at 877.992.9522 for more information.
Credit Hour Information
CPE CrEDITS: 12
Delivery Method: group-live Program Level: basic Prerequisites: none Advanced Preparation: given through email if applicable Sponsor Organization Name and ID Number: The Performance Institute, 108108
The Performance Institute is registered with the national Association of State boards of Accountancy (nASbA) as a sponsor of continuing professional education on the national Registry of CPE Sponsors. State boards of accountancy have final
authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the national Registry of CPE Sponsors, 150 Fourth Avenue north, nashville, Tn 37219-2417. Website: www.nasba.org
Quality AssuranceThe Performance Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course, you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to:
Performance Institute: Quality Assurance The Performance Institute 11 Canal Center Plaza Suite 107 Alexandria, VA 22314
We will evaluate individual complaints in a context of collective comments from the event.
note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.
If for any reason The Performance Institute decides to cancel this conference, The Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.
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