Organizational conflict

Presented by :Solanki ( 57 )Salman ( 21 ) Santul ( 36 )Amit ( 04 )

Roadmap Introduction Case studyI. The scenarioII. Amrita’s story Case analysisI. Sources of conflictII. Type of conflictIII.Conflict process Minimizing the conflict APPLE theory

INTRODUCTION

WHAT DO YOU MEAN BY ORGANIZATIONAL

CONFLICT??

Case StudyThe Super Market Case

The Scenario

Ankit joined as the new Store Manager

He had to manage a staff of 9 women employees

All above 42 years of age.

Worked for over 10 yrs with familiar routines .

Cntd..

Then one full time stocker Annie retired and was replaced by Amrita ,a young lady who had just left college.

Pushpa and Annie had worked for 25 yrs and were very close.

Pushpa had to train Amrita but no formal training and induction programme

The first few months …......

Everything seemed well

Amrita was very enthusiastic about her work

Customers were happy to see a new face.

Later On……..

Amrita started absenting on various occasions in a month.

Unfinished work and uninterested

Customers started complaining

Pushpa started complaining that Amrita was not the right match

Cntd….

Amrita was not mixing with others

Ankit talked to Amrita but still matters did not improve

Ankit thought of taking disciplinary action

But one of the cash counter handler told that even others were not cooperating

Amrita’s Story

Was very enthusiastic initially

Pushpa was strict but helpful

Amrita started making some changes in the way files and stocks were handled

Pushpa objected and sometimes complained to others

Cntd….

Initially she was mixing but she received cold response

She also thought of talking to Ankit but he was very busy

Pushpa openly chided her for some of her mistakes

Case Analysis

The Problem…

An Established team which could not make

space for a new member

Reason ….

Sources of ConflictSources of Conflict

ConflictConflict

Statusinconsistency

Statusinconsistency

Different goals& time horizons

Different goals& time horizons

Scarce Resources

Scarce Resources

Incompatibleevaluation &

Reward

Incompatibleevaluation &

Reward

TaskInterdependency

TaskInterdependency

OverlappingAuthority

OverlappingAuthority

Types of conflictTypes of conflict

Interpersonal Conflict: between individuals based on differing goals or values.

Intragroup Conflict: occurs within a group or team.

Intergroup Conflict: occurs between 2 or more teams or groups

Interorganizational Conflict: occurs across organizations.ethically.

The Conflict Process

Minimizing the conflict

Ankit Could have anticipated the conflictPushpa was used to working with Annie and she was likely to feel apprehensiveAnkit’s assumption that team would integrate well…Some intervention to help members readjust

Minimizing the conflict (Contd….)

Ankit could have talked with Pushpa what could have gone well or wrong and prepared action plan beforehand.More Structured induction and Training ProgramRegular Review meeting

Minimizing the conflict(Contd….)

When Amrita’s behavior started changing, Ankit should have intervened

Ankit should have helped others focus on Goals

Remember !!

An ‘APPLE’ a day can keep conflict at bay !

A nticipate - that conflict is likelyP redict - the potential sources of conflict and tensionP lan - ways of avoiding the risk of conflictL ook - actively at the situation as it unfoldsE valuate - the health of the relationships and any further interventions necessary

THANK YOU