Organizational Behaviour Consolidated

Organizational BehaviourList of Attempted Questions and Answers

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Hawthorne ExperimentsHugo MunstebergScientific Management movementWagner Act

Blake and MoutonFred FiedlerRensis LikertTannenbaum and Schmidt

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Katz and KahnKeith DavisKurt LewinRonald Lippitt and Ralph K.

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communication modelcultural barrierencodingformalvertical

Bureaucratic cultureOrganization cultureProcedures and policiesReward system and measurementTradition, loyalty

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NoisePeak outputRepetitive taskSoft music

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ParticipationPaternalistic attitudeScientific and professional employeesTheory X

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AttitudeOpinionPersonalityValue

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Every organization contains a blue

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In a organization there is constant Organizational behavior helps to understand the importance ofOrganizational objectives cannot be

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Employees who are regular and punctual

HR manager comes late frequently

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Managers do not bother to motivate, guide, develop employees organization

Performance results are minimumOrganization help people achieve their own personal objectives

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EgoIdeal selfPer sonarePhysical structuringTraits


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Edward strong Jr.Frederick TaylorInputPathologistWaller Dill Scot

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Freud’s reasoningHuman behavior is directedHuman is constantlyMotivation represents a relation betweenMotive is

FatigueIntelligenceTemperatureWorkWork efficiency


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Avoiding refers toCompromise achieves moderate but onlyCompromising style refers to behavioursPerson uses avoiding style

ConflictIncompatibleInter personalIntra groupIntra personal

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A negotiation situation is one in which the individuals are

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Fred LuthansFrederick TaylorHugo MunstebergWaller Dill Scot

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Direct hurdle in the communication processDonald PelzInterpersonal communication hurdleMcCelland

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Autocratic leadersFree rein leadersNegative leadersParticipative leaders Select The Blank

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A can have strong super ego isA personality becomes disorderlyCattell has extensively worked on traits

Id is pressing for satisfaction

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Event in the surrounding environment strongly influence.It is interesting to know that the word “personality” by derivation should mean

Monetary rewards, authoritarian leadership style and motivational strategies for performance are ineffective.Personality is a stable set of characteristics and tendencies

Personality is the organization of an Match The Following Question

When too much energy is consumed by ego in mediating between the id and super ego

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face to face interact conditionfear of reprisalfilterslateral communicationvertical communication

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Benevolent leaderConsultative leaderDemocratic leader

Leadership makes difference between

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Leadership actions are related to degree of authority used by managers and

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AlderferDouglas Mc GregorGrowthIncentivesVroom’s Theory

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AttitudeGoal conflictInter groupProcedural conflictSituation

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assume differenceschoose channelsmultiple channel is usedpractice empathysimplify messages if possible

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Division ofGoalHow ThorneMeaningfulOrganizational

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Forming stageNorming stageProblem solving teamsSelf managed teamsVirtual team

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Learner-oriented remedy to overcome Member-oriented remedy to overcome Organisational remedy to overcome Process-oriented remedy to overcome Multiple Choice Multiple Answer Question Correct Answer Multiple Choice Multiple Answer Question

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Closure principle of perceptual groupingFigure ground principlePerceptual constancyPerceptual defense



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Abraham MaslowAlderfer's theoryPorter Lawler modelVroom's theory of motivation

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True

Attribution theory

Identify the process influence personality development.Socialization process , Identification process

What are the principles of job enlargement?

It facilitates rapid feedback

Identify the situations which reflect upward communication.

socialization

According to Frend the human mind is composed ofPreconscious mind , Conscious mind , Unconscious mind

Basic Organizational Behaviour concepts take into considerationNature of organization , Nature of people

The research has shown that even the minor or trivial occurrences in life can create stress.

Which theory is mainly concerned with the cognitive processes by which an individual interprets behavior as being caused by certain parts of the relevant environment?

The features of the relationship oriented role called gate keeping are :Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks

Challenging the employees by increasing the expected production , Adding other tasks to the job , Rotating the assignments

A communication media is said to rich when which of the given parameters are satisfied?

The cost of tensions and worries created by wrong kind of personalities are enormous in terms of.Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.

Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys

Organizational________is the systematic process by which an organization brings a new employee into its culture.

Hawthorne studies point out that:

intelligent

Ego reduces tension by performing task of

Achievement , Possibility of growth , Responsibility

Organizational objectives can be achieved byGroup work , Division of labour , Hierarchy of authority

False

morale

air circulation

The different types of fatigue aremental , physical , psychological

False

symbols

Ego controls

The need for recognition and security exert greater impact on productivity than the physical working conditions.

Boredom can be avoided by employing people who are slightly less-

Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes

Select the factors which are treated as motivators by Herzberg in his theory of motivation.

The leadership process is a function which relates only to the leader and other situational variables.

Good match between individual personality and organization is essential because of

Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation

Music increases productivity through improvement in the employees'-

An atmospheric condition that is critical in a good working environment is-

A need once satisfied is a spent force and hence acts as a motivator.

Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture.

Mismatch between personality and organization may lead to

Internal integration involves addressing the issue of:Determining rules related to power and status

Leadership

Stress

T.P.M stands for total________management.productivity

Autocratic organization model depends on:Power

symbols

Name the groups of core needs identified by AlderferExistence , Relatedness , Growth

Pygmalion

False

Supportive

Decides what instincts will be satisfied. , The gateway of actions , Select the feature of environment

Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction

The major contributors to the development of Organizational Behaviour are:Industrial psychology , Scientific management movement , Human relations movement

________ in one form of dominance, in which the followers more or less willingly accept direction and control by another person.

A non-specific response of the body to a situation is known as ________.

The most superficial level of organizational culture consists of________.

It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept?

According to Vroom's expectancy theory of motivation, when an individual desires a particular outcome the value of valence is negative.

An organization engaged in manufacturing of chemicals has a safety committee comprising of shop floor members. It is an indication of a ________ type of organization.

Moral and productivity always bear a direct relationship.False

Human relationsPsychology and industrial efficiencyWage payment plansLabour movement

False

False

Multiple Choice Single ResponseThe statement is false and invalid.

Managerial gridContingency Theory of LeadershipFour Systems ManagementLeadership Behaviour Continuum

All other people , Some other people , No other person

Major determinants of personalityBiological , Situation

Which are the main personal stressors stated by Yoga?State of helplessness , Jealously , Temptations

Benevolent

Identify the categories of life stressors:Life changes , Daily stressors , Life trauma

Factors important for creating a favourable work environment are

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Rest pauses provide an opportunity to talk and think only about job-related activities

Type A people are those who are mild mannered and take life as it comes.

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Commanlities and differences suggest in certain respects, every person is like

When an autocratic leader chooses to give rewards to his employees, then his style becomes ________-autocratic style.

a soothing colour scheme , playing of soft music , adequate illumination

Organization

Personal

In Custodial organization model, managerial orientation is:Money

Advocated varied meanings of leadershipDefined leadership as human factor that binds people togetherFather of group dynamicsSeries of pioneering leadership studies

The blue print of human behaviour at work is represented byRules , Regulations , Procedures

One of the factors causing decrement in work is ________.fatigue

The features of team empowerment are as follows:Potency , Autonomy , Impact

Improper planning function

Human behaviour is simple to understandFalse

Interrupter

different from each other

Leadership

It is important for a manager to study the human behaviours within the context of

The ________ stressors relate to the personal health and family life of an individual.

Correct Answer

How would you analyze the situation where the morale of employees is high but their productivity is low?

A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________.

Different kinds of work like heavy and muscular work, or light work, or clerical work yield curves that are-

The relationship in which one person influences others to work together willingly on related tasks is known as ________.

False

Theory X and theory YAttribution theoryTwo factor theory of motivationEquity theory

True

Collegial

The great depression

Eustress is very harmful to the person suffering from it.False



Ego controls

The four different models of organizational behaviour denote:

Group maturity

Cultural elements and their relationships create a pattern that is identical in all organizations.

Correct Answer

Organizational culture exists on different levels which differ in terms of visibility and resistance to change.

Manager's role changed from that of a leader to that of partner in a ________ type of organization.

Managers began to develop a new awakened view of the human aspects of their jobs after:

The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.

The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike

The ability and willingness of group members to set goals and work towards their accomplishment is known as ________.


Elimination of boredom is necessary

In older days employees were referred to as ________Hands

We can maintain organizational culture by


Higher-order

False

Person's outcomes = Other's outcomes

Effective group , Formal group , Informal group

Organizations have division of labourTrue

In a strong organizational culture


The storming stage relating to development of a team is characterised by which of the following aspects?

Emergence of conflicts , Seeking task related guidance from the leader , Deciding the responsibilities of each team member

to retain interest in work , to increase efficiency , to stabilize productivity


Recruiting and removal , Role modeling and coaching , Allocating rewards


In Supportive organization model at which level the employee needs are met?

Leadership is inter-organizational influence exercised towards attainment of a specified goal.

According to the equity theory, how do you define the point when equity occurs?

Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation.


Based on the nature of people and organization

Handles multiple cues simultaneously


Distress

employeesscheduled

Factors forming culture of an organization

naturefour

True

________ primary levels of ________ are observed in the organizationFourconflicts

A strong organizational culture does not facilitates goal alignmentFalse

corresponding

Goals are aligned , Employees are highly motivated , Performance is outstanding

In the discipline Organizational Behaviour the fundamental concept is:

Face-to-face conversation is often regarded as the richest communication media, because:

It is observed that ________has an adverse impact on executive efficiency in the organizations.

work supervisors sometimes argue that most ________ take unauthorized rests when there are no regularly ________ rest periods

Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees

Fundamental concepts relating to the ________ of human being are ________.

A prejudice is defined as an attitude that is emotionally resistant to being changed.

A change in the organization requires a ________ change in the individual is ________

personality

False

normsdiscouraging

seven partssemanticdecodinginformalhierarchy

Every manager must study the organizational behaviour discipline.True

Many times different types of auditory stimulations areIrritating

Values rules and regulationEmployee behavioursShapes organization cultureAffect organization cultureAttributes of clan culture

Great depression , Rise of trade unionism , Hawthorne experiment

Job loading can be done only horizontally.False

Motivated employees are highly ________ and ________ orientedProductiveQuality

Every ________ is interested in avoiding the decrement in ________managerOutput

Pressure for change are created only outside and not inside the organization.

The ________ rewards and punishments and the culture in the organization provide the frameworks for encouraging or ________ collaboration

Correct Answer

Correct Answer

The factors which contributed to the rise of human relations movements are

The effect of social norms of country an organizational culture can be seen in

True

The informal groups help in fulfilling needs forBelongings

Process oriented remedies for group think are

AggressorTries to achieve importance in group

Organisation are ________ technical ________sociosystem

disputedynamic

Leaders use three skills, technical, human andConceptual

Fatigue is the reaction of body toWork

What is permanent in our worldChange

In organizations there is division ofLabour

Lateral communication

Trait theoryNatural leadership , Leaders are born , Leaders are not made

Hawthorne western electric company

Ganesh festival celebration in industries in Maharashtra , Durga Pooja in celebration in the organization in West Bengal , Christmas celebration in a particular organization

Resistance to change is one of the baffling problems a manager face today.

Use subgroups to develop alternative and compare solutions , Compare to other organization’s solutions , Hold “Second chance” meetings

Intra group conflicts refer to ________ among some or all group’s members which often affect the group’s ________ and effectiveness

between member of the same work group , at the same level , among managers

True

factorsattention

Communication is not required among group members.False

Personal stressors affects an individual’sDecision making capacity

Work motivation approaches are classified asContent and process theories

Characteristic of group thinkCollective rationalization , Stereotypical views , Direct pressure

Friendship groups

Group is

True

Illumination should be ________, not too ________ and not too dim.adequatebright

Attitudes are influence byReligion , Family , Educational background

False

Bared at Chicago , Manufactured equipment for the bell telephone system , 30000 workers

Complexity of personality makes managing and working with people extremely challenging.

Some of the ________ that attract ________ lie in the situations and some are within the individual

Evolves informally , Meet personal security needs , Fullfil esteem and belonging needs

Two or more people , Intgeracting with each other , Having common objective

The personality problems are the root cause of organizational conflicts.

Vroom theory provides the specific solutions to the motivational problems.

According to Vroom's theory, ________ is the result of multiplication of valence and expectancy.

Motivation

The least visible and deepest level of organizational culture is:Shared assumptions

Frederick W. Taylor

Responsibility and recognition

What can you gather from the Illumination experiments?They provided a momentum to the relay room phase of the studies.

The great depression contributed to the rise of:Human relations movement

True

To change organizational culture successfully we need to:

David Drennan

False

is a distracteris a result of efficiencyis a cause of boredomincreases productivity

Cultural diversity brings with it concerns like

The chief objective of the Bank wiring room study was:To conduct an observational analysis of the work groups.

________came up with "Scientific Management" and created the interest in the worker and the supervisor.

Which type of motivators are involved in granting additional authority to an employee in his activity?

Different styles of leadership can produce different, complex reactions from the same group.

Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process

________has stated twelve key casual factors that shape a company's culture.

Tradition, loyalty, personal commitment, and social influence are attributes of Entrepreneurial Culture.

Correct Answer

Intra organizational conflicts , Communication difficulties , Intra organizational Turnovers

True

True

Lateral

Morale

What are the categories of stress as stated by Dr.Pestonji?Distress , Eustress , Hypo stress

Distress

Fred Luthans

Shock

Supportive organizationCustodial organizationCollegial organizationAutocratic organization

Salary

soothing

The challenge relating to management of change can be met only with effective leadership.

Effective communication can be seen as the foundation of modern organizations.

The results of bank wiring room study done under the Hawthorne experiments were:Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members

________ communication is useful for flatter organizational structure.

A manager can take corrective action in time if he is able to understand which of the given indicators?

________ is caused because of the modern life and anxiety to cope with them.

Who has given the following definition of Organizational Behaviour, "understanding, predicting and controlling human behaviour at work"?

The first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered.

Correct Answer

From the following which is classified as a hygiene factor according to Herzberg's theory of motivation.

Colour scheme is ________ to the eyes, thereby affecting productivity.


False

False

Technical

Characteristics of entrepreneurial culture areTaking risks , Dynamism , Creativity

Organizational socialization includes

Alarm reaction , Resistance reaction , State of exhaustion

True

RespondExpressionBehaviourJudgment

Hearing and seeing do not influence perceptionFalse

Theory of unconscious behaviourSigmund Freud

Insecurity makes a manUnder-productive

The effects of hypo stress are faster than other types and are long lasting in nature.

Research has found that all communication channels are equal in their capacity to convey information.

The ________ skills relate to a person's knowledge and ability in any organizational functional area.

Developing competencies , Developing organizational values , Developing social and working relationship

When an organism is confronted with a threat, according to the general adaptation theory states, the physiological response will occur in which of the three stages?

Valence refers to the degree of favourableness or unfavourableness towards object.

Correct Answer

Job enlargement means adding other task to the job.True

Our perceptions aredifferent

True

True

True

False

True

Participative leaders decentralize authorityTrue

Morale

Print of human behaviour at workBetween people structure an technologyHuman elements in the organizationBy an individual or a small group of individualHierarchy of authority

Self-esteembehaviour

Participative management style facilitate implementing change in organization.

Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person

The Laiseez Faire leadership climate produces the greatest number of aggressive acts from the group

Conceptual skill is the ability to work effectively with people and to build teamwork

As the Supervisory level the requirement of technical skills is the highest

Giving a person an opportunity to talk an air his grievances had a positive impact on his

Correct Answer

________ affects ________ in organization and other social settings in several important ways

________ changes may be roughly classified into ________ and incongruent changes

Attitudecongruent

Intra personal ________ is the result of ________ needsconflictunsatisfied

Human ________ is ________behaviourrational

Organizational behavior is the ________ and ________ of knowledgestudyapplication

riskdynamism

socializationsystematic

self-esteemthreatened

favourablesupervisor

PotencyCapable of being effective

Self - managed teamsPerform a variety of managerial tasks

Task oriented roles includeSeeking information or opinions

The informal communication network is calledGrapevine

High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture.

Organizational ________ is the ________ process by which an organization brings a new employee into its culture

When our ________ is ________ we are very likely to resist vigorously, any attempt to change our attitude.

A worker with a ________ attitude towards his ________ is much less likely to slacken pace on the job

Formal communication isfrom top to bottom

________ can be classified as formal group and ________ group .groupinformal

then follow up in writing

RewardsMotivate employees , Encourages , Feel honoured

Productivity declines because ofFatigue , Boredom , Monotony

People with strong feeling of boredom

Organizations are said to be a

Benevolent - Authoritative leader

Steps to be taken for introducing change in the organization.

Changing task includesJob enrichment , Job specification , Job redefinition


Individual personality traits that serve as hurdle in communicationlow adjustments , low sociability , low agreeableness

Love your body means

The most tried and effective downward communication is to communicate orally and

Dislike routine activity , Prefer leisure activities , Show lack of satisfaction

Group of people , Having some common goal or objective , Utilize resources for attaining goal

Trust's his subordinates , Has confidence in subordinates , Uses formal communication

Recognise the forces demanding change , Recognise the need for the change , Finding loopholes.


Have a regular medical checkup , Do exercise regularly , Don't touch tobacco

General adaptation syndromeAlarm reaction , Resistance reaction , State of exhaustion

Stage of resistance

Situation where individual differences are unimportantEarthquake , Drought , Flood

The super ego acts as a censor on the individual.True

True

Some of the attitudes are developed through imitation.True

Organizational commitment by employees does not lead to loyalty.False

Perception is It is a Process

Needs are the result ofimbalance

Physical surrounding affectsProduction

Conflict the result ofIn compatible goals

There are five primary levels of conflicts.False

False

He is reluctant to talk on time management

In custodial model of organization

Maximum adaptation , Alarm reaction disappears , Resistance increases

Values and attitudes are acquired and learned from experience with people and objects.

If organizations’ interests suffer, it does not impact employees interest

Correct Answer To be rewarded by organization in order to encourage desired behavior

At the same time people help organizations achieve its objectivesIn autocratic model of organization

Change takes place in all part of organization.True

Human beings areSusceptible to stress

Stress is non specific response of the body toStimulations

False

Extra – organizational activities influence human behaviour actWork

Free rein leaders avoid power andResponsibility

False

Organization showsHierarchy of authority

outstandingpersonality

orderobjectives

bosssupportive

Productivityrigid

Ego i.e attachment to self temptations envy or hate, or the ,main organizational stressors

The authoritarian leader encourages group discussion and decision- making

Perhaps the most ________ factor that contributes to ________ is the physical stature of an individual

Organizations are the grand strategies created to bring ________ to a concerted effort for the achievement of certain ________ .

Manager is not the ________ but a leader in ________ model of organization.

________ can be high in spite of morale being low because of ________ systems and controls imposed by management

Moraleattitude

Procedures and policies provide foundation for developingA good work culture in the organization

culturecontroversial

effectiveculture

changeinside

Management of ________ is incomple without proper ________changefollow up.

Effective group hasShared goals

Organizational communication is of differenttypes and forms

True

Secondary motivesPower , Affiliation , Achievement

The hygiene factors are like

________ means the ________ of employees and group towards their work environment

Organizational ________ is still a relatively new,________ and little understood management concept

Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn.

Pressure for ________ are created both outside and ________ the organization

A purpose, expressed as a message to be conveyed, passes between a source ( the sender ) and a receiver

Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understand

The human factor , Recognize the employee attitude , Workers social situation on the job

Technical supervision , Salary , Personal life

Consultative leader

Theories of leadershipTrait theory , Fiedler’s theory , Life cycle theory

Kurt lewin suggested three phase process for change in peopleUnfreezing , Changing , Refreezing

Mission , Long term goals , strategy

Cultural diversity brings with it

Improving communication at the individual level includesending , choosing channels , receiving

Working requires greater ________ and interaction ________ workersco-ordinationamong

True

FrendRogerto sound throughSheldonAll port

Size of the stimulus attracts attentionTrue

What is play to some peopleMay be work to others

Unexpected noises are welcomed by people.False

Resources are limited but we need than at the same time and inMaximum quantity

Shows confidence in subordinates , Retain control in his hands , Retain decision making in his hands

Constantly changing external environment forces an organization to address

Intra organizational conflicts , Communication difficulties , turnovers

Sources of organizational commitment are varying from person to person.

Correct Answer

One person wins and the other person loses

Compromising style is likely to be appropriate whenSomething gained is better then nothing at all

Attitudes vary but what motivates us is sameFalse

There are six varieties of conflicts.False

With the changes in the life style stressors haveMultiplied and diversified

Participative leader trust’s abilities ofHis subordinates

Human elements in the organization

False

Vocation interestScientific managementOutputHuman illnessIndustrial psychology

determineadjustment

High ________ among group members result in high group ________affiliationcohesiveness

Vroom ________ model fall under ________ theoryexpantancyProcess

People having competing style assume that conflict resolution means

Organizational Behaviour studies help in understanding the importance of

Technical skill is the ability to think in terms of models, frameworks and broad relationships such as long range plans

Correct Answer

Personality is the dynamic organization mith I the individual of those psycho-physical systems that ________ his unique ________ to his environment

moraleproductivity

cleargoals

Culture of an organization is also affected byNational culture

fundamentalorganization

Goalsvalues

Variationsworker

Group dynamics is affected byGroup think and maturity

Most individuals belong toVarious types of groups

Storming stageTension between group members and leader

Virtual teams work within information technologyFalse

Forming is a first developmental stage of team.True

True

When ________ is high but ________ so low slowly people distance themselves from the organization

Morale refers to the condition of a group where there are ________ and fixed group ________ that are felt to be important and integrated with individual goals

One of the ________ ways in which the ________ maintains its culture is though recruitment..

________ , ________ and beliefs forms work culture of an organization.

work curve shows ________ from day to day for the same ________ and also variations among workers

Grapevine is largely formed and driven by self-interest of the members in the Group

Try to see other person as he or she really isTrue

Scientific management movementFrederick W. Taylor , Supervisory training , Financial incentives

OB studies three determinants of behavior, they areIndividual , Groups , Organization structure

Power motive

Concept of economic man assumes

Work is

MusicEffects on attitude , Improves morale , Increases production

Market changes with respect to change include



changeattitude

Attitude is

Attitudes influence byReligion , Family , Educational background

Personal competence , Desire to control others , Direct others behaviour

Human behaviour can be directed , Maximize economic gains , Minimize economic losses

Use of person’s physiological processes. , Use of person’s mental processes. , .Attainment of some goal.

Rapidly changing needs and desires of consumer. , Competition for new products. , New desires of consumer.


A manager attempting to ________ an individual employee’s ________ should keep in mind that the attitude change depend upon methods of communication

Tendency to react positively , Tendency to react negatively , Tendency to react in a certain way

Sources of organizational commitments are

By derivation personality meanAn individual only appears to be

Personality

Roger

Term LOC in the study of personality stand forLocus of control

Attitudes are determined byA whole set of favourable and unfavourable influence to the object

Ego is largely practical and works in an nonexecutive capacity.False

False

Human behaviour is like an ice bergTo satisfy needs and drivesIn conflict with selfNeeds, drives and goalsFelt needs

Low expectations lead to low performance.True

The definition of work is veryGeneral

Rest pausesBoredomWorking environmentCurvePerformance

Opportunities for advancement , Working condition , Relationships at work place

All the unique traits and patterns of adjustment of the individual is known as

‘I’ refers to the personal self and ‘me’ refers to the social self in the theory of

It is not important to understand differences in personality at work settings.

Correct Answer

Correct Answer

False

False

Human has tendency to maintainEquilibrium

The Key to deal with hyperstress his in good planningTrue

The authoritarian leaderVery directive

Blake and Mouton createdManagerial grid

Organization

ProcessSignificant

Financial crash occurred in the year 1930.False

psychologydevelopment

When ever a certain behaviour is to ________ give ________encouragedrewards

Long ________ of a given need results in ________ for that needdeprivationfixation

confidencegoals

Work curve is the presentation of performance against time spent at work.

Some organizations are so designed that they welcome innovations.

It is important for a manager to study the human behaviours within the context of an

Perceptual ________ is utmost ________ in understanding human behaviour

Industrial ________ focuses it attention on the ________ of tests for the recruitment of employees.

Morale refers to the condition of a group where there is ________ in the attainment of predetermined ________

teamsculture

Rest provides the opportunity to ________ from ________recoverfatigue

organisationalmechanism

confidencechange

Morale can be measured by morale surveyTrue

Performing stageRelationships are stabilized

Communication is the life blood of the organizationalTrue

Money , Technology , Market network

Primary motives areBasic , Physically based , unlearned

Primary needs areConnected wit survival , Finite , Recurrent

Colours

The selection of a particular style is dependent uponManager himself , His operating group , The situation

Participative leaderAsks for suggestions , Uses suggestions , Takes decision by himself

Providing support for employees and ________ who have ideas for a better ________ and are willing to act on those ideas.

Some ________ structure have inbuilt ________ for resistance to change

It is always desivable that the manager takes people in ________ before the ________ is set up.

The multination which come on the Indian scene enjoy superior resources in terms of

Determine work efficiency , Indirectly affects productivity , Soothens the eye

Upward communication is used

verbal feedback , nonverbal feedback , adds the personal touch

Personal stressors relate toPersonal health , Family life , Decision making capacity

Goals of the team , Team size , Diversity within the team

Encouraging

Norms


Motivation

Grapevine

False


Psychosomatic

to provide feedback to higher-ups , inform them of progress , relay current problems

face to face communication scores the highest on the media richeness because of

State the factors that are necessary to gain an understanding of the team dynamics and effectiveness.

Being friendly and responsive to others refers to the ________ role related to relationship management.

________ are the rules of pattern and behaviour that are expected from all team members.


The formation of specific goals, feedback on progress towards the goals and reinforcement of desired behavior all stimulate ________.

The informal system of communication network system in an organization is known as ________.

According to Larking, the upward communication will be effective only if the top managers communicated directly with the staff members.

Sleep disturbance, bowel irritation and back ache are some of the ________ symptoms of stress.

Casual , Intervening , End-result

Usually, the subordinates prefer the democratic leader.True

In Bank wiring room studies were carried out by:an observer and an interviewer

False

Basic Organizational Behaviour concepts take into considerationNature of people , Nature of technology , Nature of organization

Autocratic , Custodial

Autocratic

False

Features of Theory Y are:

The ________ needs have a tendency of recurrence.Physiological

Growth

Needs can be structured in a hierarchy

From the given information identify the morale indicator.Exit interviews

According to Likert, few variables characterize the leadership style. Select these variables.

F. W. Taylor published a book titled "Psychology and Industrial Efficiency"

In which organization models, managers did not bother to create an atmosphere which was conducive to the development of the employees?

Frequent absenteeism of manager who talks about punctuality to his subordinate is a way of ________ behaviour.

Better job performance results can be achieved in autocratic type of organization.

Work is as natural as play , Humanistic and supportive approach , People have the required potential

As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire for personal development.

As a theory of motivation, what is the comment of Maslow on needs?

Morale represents the integration of an individual with the team and ignores the organization itself.

False

Resistance to Cultural Change is directly depends on:Magnitude of change , Strength of the prevailing culture

Market

Organizational culture

Organizational socialization

Organization culture and performance is directly related.True


Personality is the organization ofAn individual’s “personal pattern of tendencies”.

Individuals develop certain attitudes from family members.True

True

What is to be attended in the confronting situation depend upon. Learning and motivation of a perceiving person.

False

Affiliation motivesAcceptance by others

High competitiveness and profit orientation is a characteristic of which type of organizational culture?

The philosophy that guides an organization's policies towards its employees and customers is an important part of

The process by which a new employee is inducted into its culture is known as

Scientific management movement sought to improve productivity by:Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans


Organizational need to seek evidence of a learning goal orientation when selecting employees for their sales force.

The status of the person perceived will not greatly influence other’s perception of the person

Intra personal conflictApproach – Approach conflict

Intra group conflictBetween groups

Committed to peaceful means of resolving their dispute.Unassertive and uncooperative behaviourPartial satisfaction for each partyAt an intermediate level of cooperativenessTo stay away from conflict

DisagreementGoalsBetween individualsAmong membersWithin an individuals

Compliance occurs when individuals are forced.True

False

True

Most of the organizational failures can be attributed to in effectiveLeadership

The environment in which an organization operates is full ofChange agent

attitudeorganizational

Correct Answer

Correct Answer

Organizational culture exists on certain level which differ in terms of visibility and resistance to change.

Target mindedness and the eleventh hour rush or continous overwork cause hyper stress

Another important work ________ that has bearing on ________ behaviour is commitment to the organization

While there can be a definite ________ of input to ________ when it comes to other inanimate factors of production in case of human beings there cannot be any such fixed ratio.

ratiooutput

informalwork

Sigmund ________ shaped the theory of ________ behaviourFreudunconscious

________ is a ________ needSleepPhysiological

Clan

In managing cultural diversity organization needs to haveNon – bureaucratic structure

potentialeffectiveness

createperformance

enoughbehaviour

Self – managed teamsPerform a variety of managerial tasks

True

Bright flashs of light

________ groups operating within the ________ settings exert strong social controls over the work habits and performance of the individual workers.

In this type of culture, members share a sense of pride in membership, it is known as

Organizational culture has the ________ to enhance organizational ________ , individual satisfaction.

The organization culture must ________ an expectation of high ________ from every one.

In order to change it is not ________ to sense that the current ________ is inadequate.

Management cannot eliminate rumours but they can minimize the negative consequences

Types of teamsFunctional teams , Problem solving teams , Self managed teams

Group think leads to

Democratic leader

Contingency theory

Communication can bevertical , horizontal , diagonal

Indirect hurdles in communication arenoise , semantics and language , emotions

Types of communication

innovationcompetitive

To be efficient every manager must try to

Negativist


Theory X

Tire the eyes fast , Affects productivity , Not required for all workers

Defective decision making , Failures to reappraise alternatives , Failure to work out contingency plans

Trusts subordinates , Open to all , Formal / informal communication

Leader member relation , Degree of task structure , Leader’s position

formal/informal , vertical/horizontal/diagonal , internally versus externally directed

Knowledge and ________ are more critical to an organizations ________ advantage.

Understand human behaviour , Predict human behaviour , Control human behaviour

Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand?


Which theory assumes that the manager's role is to coerce and control employees?

False

Select the relevant parts of the communication process.Encoding , Receiver , Decoding

Features of Maslow's need hierarchy theory are:

False

False

Initiating structure

Heredity , Family

contractual

Multiple Choice Single ResponseLeader

Consensus testing

False

In the countershock phase, the defensive mechanism becomes passive.

Theory of human motives , Classifies basic human needs in a hierarchy , Theory of human motivation

Negative style of leadership involves lesser human costs as compared to the other styles.

Friends and colleagues are unable to correctly detect whether an individual is under stress.



The two dimensions of leadership which emerged from the Leader Behavior Description Questionnaire were 'consideration' and '________'.

Sources of personality difference related to two important factors. These are

In a market culture, the relationship between an individual and the organization is________.

Taking a 'straw vote', i.e.asking if the group is nearing a decision reflects the ________ role.

In the forming stage the team members set the rules by which the team should operate.

The special meaning assigned to words is called ________.Semantics

The objective of Mass Interviewing Program was:

Human relationsScientific managementIndustrial accidentsIndustrial psychology

The concepts dealing with the nature of individual are:Whole person , Motivation , Human dignity

In Organizational Behaviour, 'caused behaviour' means

False

Hygiene


Human dignity

Hawthorn plant was situated at the Proctor & Gamble Company.False

To explore information that could be used to improve supervisory training.

Identify the steps involved in achieving improvement in communication within the organization.

Simple messages , Use of multiple channels , Promoting inter-group communication

Correct Answer

Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication?Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy

By his own behaviour, a manager can affect how an employee behaves.

Over million of years, with change in the lifestyle, the body chemistry has also changed.

Those factors which are capable to inhibit performance by their absence but any addition in them does not increase efficiency, are known as ________ factors.

As per the fundamental concepts of Organizationl Behaviour ________ states that every person in an organization should be respected.

Alderfer's ERG needs model is very rigid in nature.False

money

Employees and organization can prosper if they help each other.True

False

Keith Davis

What is the other name for vertical job loading?Job enrichment

Quality of supervision

Storming

True

Business leaders

Channel

Select the needs which are discussed by the need hierarch theory.Physiological needs , Security needs , Self realization needs

The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network.

The purpose should be expressed only after the communication process is completed.

"The difference between organizational behaviour and human relations is that of between a pathologist and a physician." Who said this?

It can be inferred from Hawthorne studies that in determining productivity a vital role was played by:

The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :

Productivity can be high inspite of morale being low because of the rigid management control system.

According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is ________.

The medium through which the message travels is known as ________.

The major contributors to the development of Organizational Behaviour are:

Select the organizational stressors which are intrinsic to the job.

The hypo stress is often experienced by ________ people.Retired

Behaviour

All parts of the organizational system are independent.False

False

The ________ job loading is also known as job enlargement.Horizontal

True

False

Multiple Choice Single ResponseAuthoritarian

Satisfiers

False

State the needs as stated by Abraham Maslow in his theory.Domination , Gratification , Activation

Multiple Choice Single ResponseAutocratic

Industrial psychology , Scientific management movement , Human relations movement

Boredom , Time pressures and deadlines , Exorbitant work demands

The discipline of Organizational________tries to synchronize internal organizational environment with external social environment.

The Porter-Lawler model states that effort necessarily leads to performance and satisfaction.

Promotion is recognition of one's capabilities to shoulder higher responsibilities.

Organisations are defined as group of people, who come together to achieve uncommon objectives.

The factors which make the job itself a tool of motivation are known as:

It is said that the technical skill plays a major part in the leadership behaviour.

False

True

Contribution of Walter Dill Scot towards industrial psychology is:

In organizational context, employees have attitudes related toPrestige of department , Job security

dynamics

On-going , Informal , Dynamic

Virtual

With regard to the 'Nature of Organizations' the key assumption is:The social systems are formed on the basis of mutual interests.

One

The models of Organizational Behaviour are:Autocratic , Custodial , Supportive

Which of the following situation is expected to last in the long run?Low productivity, high morale

Disturbance in telephone lineImpact of supervisor's power on his satisfactionLow intellectual capacity of an employeeEmployee-based reasons for failure of upward communication

The more successful the organization is, the less effective is its internal communication.

At the organizational level, employees' stress may have negative effect on morale and job satisfaction.

He showed how psychology can be applied to advertising and selling.

Organizational Behaviour studies human behavior as well as group________.

What sort of communication is considered to be more effective in modern organization?

The team whose members collaborate through use of various information technologies is known as ________ team.

According to the Vroom's theory, what will be the value of expectancy when an event is bound to occur?

Correct Answer

The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement.

True

True

Organization with a strong culture hasPractices that include employee participation

Any change occurring in our life is a reason to get stressed.True

entrepreneurial

Job ________ is an individual phenomenon.Satisfaction


Impoverished

Parity of wages' was advocated by:Frederick W Taylor

An aroused attitude consist ofAffective reaction , Cognition , Action tendency

Modern psychology personality mean

Interpersonal

Work attitudes can be reflected in an organization throughChallenge of job , Job satisfaction , Organizational commitment

Individual , Small group , Inter-group

Career development of employees facilitates development of whole person concept.

Individual initiative, flexibility and freedom are encouraged in________culture.

playing of soft music , adequate illumination , a soothing colour scheme

The style of the manager with a 1,1 combination on the managerial grid is sometimes called ________ style.

The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Differences in cultural contexts may pose a hurdle to ________ communication in organizations.

The levels at which studies of Organizational Behaviour have been carried out rotate to

Behavioural scientists are focusing their attention on

Norms are often more liberally defined.False

False

False

Rest periods are important because

External adaptation and survival involves addressing the issue of:Mission and strategy

Wagner Act in 1935

Summarizing

False

accumulate

Illumination Experiment is a part of Hawthorne experiments.True

Organizational adaptability , Relationship of organizational structure to human behaviour , Decision making

Identify which of the given theories pertain to the category of content theories.Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory

The men on the shop floor are less vulnerable to stress as compared the members of the board of directors.

Once the team reaches the performing stage, the team members become familiar with each other.

they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity

The passage of which act made the organized labour movement have an impact on management in America?

The attributes such as pulling together related ideas and offering a decision for the group to accept or reject, are related to which of the given task oriented roles?

The process theories in general lack explanatory power over the complexities of work motivation.

Work capacity of an organism is reduced due to the fact that work causes waste products to-

Correct Answer

Provide security and satisfaction to his subordinatesAvoid power and responsibilityAct domineering and superior with their subordinatesExercise control mostly by using forces within the group

Free Rein

Study of motivation and morale

Process

Forming , Storming , Norming

Culture of an organization can be affected byInadequate criteria of measuring employee performance

True

Behavioral

A

Morale

Morale can be quantifiedFalse

An individual can cope with stress through ________.Regular exercise

Stress affects different people but in the same manner.

The leader who fails to guide, motivate and develop his subordinates is said to be practicing ________ leadership style.

Hawthorne studies provided the foundation for the expansion of Industrial Psychology to the:

The work motivation approaches can be broadly classified as content and ________ theories.

Indicate the developmental stages that the teams are required to go through.

Stress is an adaptive response to external situation that results in physical, psychological and or behavioral deviations.

Decrease in productivity and increase in interpersonal conflicts are some of the ________ symptoms of stress.

The people who cre________te unnecessary stress for themselves pertain to type A category.

________ indicates the happiness of the employees with the organizational environment.

False

True

True

State the various functions of communication.Control , Motivation , Information

Take a role of confidant

False

Identify the task oriented roles.Initiating , Summarizing , Seeking information

Diagonal

True

False

Type B

False

False

If the human element is handled properly by the manager he can make two plus equal to five.

Human skill is the ability to work effectively with people and to build teamwork.

In the "non-directive" interviewing method the interviewer is supposed to

Cross-functional teams are often less effective in situations that require adaptabilityand speed.

The communication between managers and workers located in different functional divisions is known as ________ communication.

Media richness refers to the media's capacity to carry multiple cues and provide rapid feedback.

Impersonal written media such as formal reports and bulletins rate as richest communication media.

Jyoti is working for the last 5 years with SOS Bros. She is the area sales manager. In spite of a hectic lifestyle Jyoti bears a pleasant temperament. She is not a stress prone individual.

If the stress persists, or the defensive reaction proves ineffective, the organism develops itself for the fight mechanism.

Conceptual skill is the distinguishing feature of job performance at the operating level.

Informal

In Collegial organization model employee psychological result is:Self-discipline

Supportive

The esteem needs manifest itself in which of the following forms.Need for status , Need for power , Need for recognition

Security

State the drawback of Vroom's theory.Does not provide specific solution to the motivational problems

False

Clan

Organizational Socialization is

Intelligence and boredom have a positive and direct-co-relationship

Fundamental force motivating the human organism isSelf actualization

Self-managed

True

________groups operating within the work settings exert strong social controls over the work habits and performance of the individual workers.

Organization's using ________ model are very successful in the era of globalisation.

The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs.

A highly successful scientist may fall in the category of the demotivated people.

In which type of corporate culture, do the members have a strong sense of identification and recognize the interdependence?

A systematic process by which new employees are brought into organizational culture

The ________ teams are concerned with rotating tasks and assignments amongst its members.

The self-managed teams usually consist of employees whose work is related to manufacturing an entire product.

Kahn et al

Sidha Samadhi Yog is one of the modern therapies of ________.Meditation

Ohio State

Fred Luthans is known as the father of "Scientific Management".False

Which of the given factors are also known as dissatisfiers?Hygiene factors

False

False

culture

An important factor in implementing rest pauses lies in its-placement

Participative

Identify the process influence personality development.Identification process , Socialization process

True

Productivity is increased ________ with the help of music.indirectly

The concept of organizational stress was first evolved in the classic work of ________.

The ________ studies were the first to emphasize the importance of task and human dimensions in assessing leadership.

While physiological need have a reference to the future, the safety needs take care of the present.

According to Herzberg's factor, hygiene factor for one employee is the hygiene factor for all the employees within the organization.

Organizational________represents a complex pattern of beliefs, expectations, ideas, values and attitudes shared by the members of the organization.

The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates.

So as to cope with stress effectively, it is necessary to have a health body.

At the norming stage, the team is involved in defining goals.False

Repetitive jobs appear to be least-interesting

The way people behave at any particular time.

What an individual only appears to be not what he really is.

When applied to intelligent, independent, confident worker.

Personal pattern of tendencies.

Likely to be in constant and pronounced battle with the id.When either the id or super ego is active.

The ego is trying to delay it.

An individual personal development is adversely affected.

True

Conceptual

Multiple Choice Single ResponseFree Rein

False

recruitment

Frederick W. Taylor developed

Correct Answer

That determine those commanlities and differences in the psychological behaviour of people

Correct Answer

In various work settings employing a number of psychological measures

There exist some organizational stressors which relate to its structure and climate.

The ability to think in terms of models, frameworks, and broad relationships is known as ________ skill.

At the supervisory level the requirement of conceptual skill is the highest.

Industrial psychology focuses its attention on the development of tests for the________of employees.

The factors which contributed to the rise of human relations movements areThe great depression , The rise of trade unionism , Hawthorne experiments

Morale indicates a group phenomenon.True

False

True

repetitive

Music has a direct effect on productivity.False

Feeling of insecurity usually makes a man under-productive.True

OB is mainly concerned with the study of human behavior at work.True

Maximum adaptation occurs during the stage of resistance.True

The blue print of human behaviour at work is represented byProcedures , Rules , Regulations

Self-actualized

False

Basic Organizational Behaviour concepts take into considerationNature of people , Nature of organization

False

Wage payment plans , Internal parity of wages , External parity of wages , Non-financial incentives

The higher the number of the petty grievances, the higher is the morale.

Handling of crises by managers and employees reveals an organizational culture.

A person of lower than normal intelligence is less bored by ________ work.

A ________ person has a cause and an ideology to fight for achieving the set goal.

Repetitive tasks give rise to the same degree of boredom in all persons.

A manager can be effective by just having a sound knowledge of his area of work

During which phase it is seen that the adaptation energy is exhausted and the resistance level begins to decline in an irreversible manner?

State of exhaustion


Growth and learning

The communication process can be improved by ________.Reducing status barriers


Attitude always remains inside a person.True

True

False

Human behaviour is based on instinctsWilliam James

False

True

Rotating the assignments , Challenging the employees by increasing the expected production , Adding other tasks to the job

The ________ motivator includes introducing new and more difficult tasks to an employee, who will be doing them for the first time.

Fiedler has described situational favorableness in terms of three empirically derived dimensions, viz:

The leader member relationship , The degree of task structure , The leader's positional power

Trust’s his subordinates , Has confidence in subordinates , Uses formal communication

Every manager is intimately concerned with the issue if the attitude can be changed.

An individual’s own social and personality features does not cause a divergence

Vroom theory has taken into consideration the individual differences based on individual perceptions.

A self actualization person is task oriented and is not taken in by the personal criticism or prise.

Rewards for behaviour in support of change help in overcoming resistance for change.

True

There are three broad categories of stressesOrganization stressor

True

Hawthorne studies points out the need forRecognition

intensitystimulus

personalityinteraction

Changingfunction

impactgroups

Morale essentially is ________ to ________ satisfactionrelatedjob

beliefsexpectations

False

Role ambiguity ,role conflict , role overload etc. are some organizational stressors relating to the role in the organization

The ________ of stimuli implies that the more intense the ________ audio or visual, the more is the likelihood it will be perceived

Although understanding differences in ________ is important, behaviour always involves, an ________ of the person and the situation

________ attitude is also a ________ of the trust in the communicator by the employees

The study of OB investigate the ________ that individuals, ________ and structure have on behaviour.

Organizational culture is a pattern of ________ and ________ shared by the members of organization

Procedural conflict occurs when individuals follow sance process to achieve an objective.

ruleshierarchical

________ is a natural ________ among peopleConflictdisagreement

unassertivelose – lose

Friendship groups areEvolved informally

Team is a small number ofEmployer with complementary competencies

Norming stage of team building isSetting rules by which the team will operate

Norming stageNorms are established

Effective communication is the foundationof modern organization

In the ________ stage harmony develops and norms are ________ .Normingestablished

highest media richnesspeople are afraid to speak their mindemployees ideas get transmitted upwardamong peoplebetween hierarchical positions

True

An organization that values formality, ________, standard operating procedures and ________ co ordination has a buearacratic culture

Avoiding refers to ________ and uncooperative behaviours. It is a ________ approach

Correct Answer

An idea, no matter how great, is useless until it is transmitted and understood by others

Effective communication cannot be seen as the foundation o modern organisation’s.

False

Perception is used inSelection of candidate for employment , Performance Appraisal

Situation where individual differences are unimportant areEarthquake , Drought , Flood

Physiological needs areBasic Needs , Physical needs , Bodily needs

Atmospheric conditions that affect working environment areTemperature , Humidity , Air circulation

Task oriented roles of team include

Organization structure , Performance , reward system

Written communication is aNon-Direct Communication

The most effective way of communicationWritten

Written communication

It is important to study personality because it helpsTo understand, predict and control behaviour in the organization.

Super ego is the moralistic segment of the human personality.True

False

Perception is a Process

Seeking information or opinions , Giving information or opinions , Clarifying and elaborating

The two dimensional approach of Ohio state studies lessened the gab betweenThe strict task orientation , The scientific management movement , The human relations emphases

To form healthy working relationship culture organization needs to look into

It can be used as legal record which may be used in the court of law

There is no relationship between five personality factors and job performance.

By which individuals organize and interpret meaning of environment

Positive situation combined with negative oneApproach - Avoidance

There is no connection between morale, attitude & productivity.False

Boredom can be reduced but at a great loss in efficiency.True

These days stress isUbiquitous

Problems shoud be diagnosed accurately for the change process.True

Stress is anAdaptive response

Heavily oriented towards productionSome involvement of subordinates in decision makingComplete trust and confidence

Amount of freedom available to subordinates

Success and failure

Vocational interest

True

Biologicalpersonality

Motivationmanager

solutionbehavioral

Correct Answer

Edward K Strong Jr. branched industrial psychology into guidance on

Negative leaders display authority in the false belief that it frightens everyone into productivity

________ factor that influences ________ is the role of the brain of an individual

________ is of much importance for all the ________ to get their work done

There can not be a standard ________ for understanding and solving ________ problems.

To live longer organization needTo adapt change

Strong culture organization follow theRewarding its employees for better performance

changeculture

ERG theoryTheory X & YIntrinsic desireMotivatorsM = (V * E )

win – winminimize

technologicalresist

Group members should have aCommon objective

integralimpact


True

True

Attempting to ________ the ________ is t create a more effective organization.

Correct Answer

Collaborating style is the ________ approach to interpersonal conflict handling. Person using this style desires to ________ joint results

People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.

Groups are ________ part of any organization and have an ________ on organization behaviour.


In the norming stage team members set the rules by which the team will operate.

The message is encoded and is passed by way of some medium (channel) to the receiver, who retranslates (decodes ) the message initiated by the sender

Basic OB concepts take into considerationNature of people , Nature of organization

Needs areUbiquitous , Dominate behaviour , Recurrent

Groups

Styles of leadershipAutocratic , Democratic , Free rein

External attention Factors are The factors that are within the situation

RegressionSuperior throwing file in anger

Conflict management helps to understandNature and origin of conflict

Conflict is aNatural disagreement

Positive or negativeIncompatible expectedBetween groupsUnion – managementFavourable or unfavourable

There is no scope for dilemmas in intra personal conflicts.False

Supportive Organization

Organization is a social system

Intergral part of any organization , Influence individuals , Have a impact on organization behaviour

Any organizational culture takes place when members shares knowledge and develop ways of coping with issues ofInternal integration , Setting specific targets to achieve , External adaptation

Correct Answer

Believes that employees have the skill and the will to contribute to the organizational efforts

where the value system ,customs etc. conform to those of the society at large

A strange culture is better able to learn from it’s past.True

The use of tobacco with alcohol is good for healthFalse

Free Rein leaders avoid power and responsibilityTrue

evaluativespecific

Hygiene factors are ________ for ________necessaryPerformance

To over come the problem of resistance manager need toMotivate concerned employees

valueshierarchical

Changingfunction

Work curve can be ________ by using measures of ________ and timePlottedProduction

tirednessbody

noisetemperature

unselfish

An option is an expression of an ________ judgment regarding a ________ topic

An organization that ________ formality, rules, and ________ coordination has a bureaucrat culture.

________ attitude is also a ________ of the trust in the communicator by the employees.

Fatigue can be defined as the ________ of the ________ as a result of continuous physical activity

Physical surrounding like ________, colour, ________ affects production

Accommodation may represents an ________ act, a long term strategy to encourage ________ by others or a submission to the wishes of others

co-operation

success of the organization dependson the pattern of communication

Informal communicationcontrols behaviour

For many organizations their work group is a primary source forsocial interaction

until similarity is provenwith less noise and distortionif one failed other can be usedput yourself in the recipient’s shoeskeep it short and simple

Adjourning is the termination of work behaviourTrue

True

Sources of personality difference related to important factors likeHeredity , Culture , Family

Human beings consciously tries to avoidPain , Discomfort , Sorrow

According to modern psychologists human behaviour isunconscious , sparked by a motion , to satisfy needs

Hedonism means

Disadvantage of autocratic leadershipFrustration develops , Dissatisfaction develops , Conflict develops

Methods and procedures. , Work standards. , None of above.

. receivers assess can be understood by

Correct Answer

For many employees, their work group is a primary source for social interaction

Humans are rational , Human behavior is deliberate , Human consciously avoid pain

Internal forces that cause change in the organizations are related to

practicing empathy with receiver , encourage questions , feedback , watch for signs of information overload

Alarm reactionInitial , Shock phase , Resistance is lowered

Perceptual selection is based on Attention and Set

True

RationalizationPseudo justification

Aggression has nothing to do with emotional transference.False

Safety needs are taken (looked) asFuture needs

Solitary confinement is known to rupture the humanPsyche

Theory Y people are very lazy.False

True

Collegial OrganizationProvides manager’s role like partner and not leader

In alarm stage the resistance isLowered

An atmosphere of objectivity and mutual trust can help reduceDistress

True

True

Assessment of an employee’s performance depends on the perception of the person who evaluates

Accomplishment of goal is influenced by an individual’s ability and role perception.

Discouraging undesirable behaviour will enhance value to organizational culture.

The leadership process is a function of the leader , the follower and other situational variables

False

Illumination experiments study the effect of changedIllumination at work

stimulasinterpretation

LabourAchievementExperimentsRelationshipBehaviour

resourcestechnology

Taylorworker

carrotstick

moraleproductivity

assertivewin – lose

externalinevitable

Democratic leaders take full authority and assume full responsibility

Perception involves five sub-processes, they are ________ registration, ________ , feedback and consequences

Correct Answer

The multinationals which come on the Indian scene enjoyed superior ________ in terms of money ________ as well as market network.

Frederick W. ________ came up with “Scientific Management”, created the interest in the ________ and the supervisor.

Reward & Punishment theory is same as ________ and ________ theory

Relationship between ________ and ________ need not always be direct

Competing style refers to ________ and uncooperative behaviours and represents a ________ approach to inter personal conflict

Many ________ changes bombard the modern organization and make change ________.

Planning is perhaps the most ________ phase in ________ of change.crucialmanagement

Minimum number of essentials to form group is Two

Several types of communication media are available fortransmitting and receiving messages

False

Initial stageNorms establishedCost problemsTask rotationInformation technology

Frederick W – Taylor developed

Internal Set factors areMotivation and interest , Learning


Defence MechanismFantasy , Rationalization , Aggression

Fight or flight mechanismRaised pulse , Rapid breathing , Dilated pupils

Stress results in

Satisfaction

Upward communication is more prevalent than downward communication

Correct Answer

Wage payment plans , Internal parity of wages , External parity of wages

Low morale and job satisfaction , Confusion and chaos , Loss of interest by members in organization

To identify problems for management change manager needs to askWhat is problem , How to solve the problem , When to solve the problem

Physical deviations , Psychological deviations , Behavioural deviations

Herzberg's two factory model is useful as an explanation for job ________.

Norming

Fundamental concepts of Organizational Behaviour revolve around:The nature of human beings

True

The great depression took place around the year:1929

False

False

Organizational culture includes:

It is important to create a work environment that isfavourable

The broad categories of stressors are :Organizational stressors , Personal stressors , Life stressors

Y

Vertical

Diverse cultures provide an opportunity to the organizationTo recognize learning opportunities and challenges

Work is

At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members.

Whatever an individual does, there is always some sort and some amount of stress on him.

As compared to the content models, the expectancy models are very simple and easy to translate into actual practice.

Research states that active smoking is more harmful than passive smoking.

Organizational rituals and ceremonies , Norms shared by the teams , Commonly used language

Theor________ Y assumes that, the employees have the skill and the will to contribute to the organizational efforts.

________ communication occurs between a supervisor and his subordinate.

Use of person’s physiological processes, Use of person’s mental processes, Attainment of some goal

High productivity

Laissez faire leader is very directive in his approach.False

Encourage all members to evaluate ideas criticallyMake a decision only after all ideas have been evaluatedMultiple groups examine same issueUse subgroups to develop alternatives and compare solutions




False

The ________ is the best style of leadership in emergencies.Autocratic

Multiple Choice Single ResponseNegative

An employee whose skill set combines good training and high performance goals, implies that he has ________ .

Correct Answer






Research activity emphasizes least collaboration and team work among workers.

norms

Moral surveys is a time-taking process.True

Rest provides the opportunity to recover from fatigue.True

True

Free Rein

Perceptual grouping , Perceptual constancy , Closure principle

Organization with a strong culture has :-Practices that include employee participation

Storming


False

Intragroup

The group________are more important to the group members than any financial incentive.

In managing cultural diversity, organization must have a relatively non-bureaucratic structure.

Which leadership style is good while dealing with scientific and professional employees?

Select the factors which are helpful in understanding perceptual

The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :-


The more intense the stimulus, the less is the likelihood that it will

Identify which of the given theories pertain to the category of Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory

A group of 6 employees has been formed within MRF Co.Ltd. The initial discussions in the group were based on the environmental factors of the concerned issue. As the group started to work on the measures to rectify the core factors responsible for the concerned issue, the discussions always ended up in conflicts within the group members. This conflict was hampering the group's effectiveness. What is the level of conflict that is being highlighted in this case?

Identify the primary levels of conflicts :-Intrapersonal , Interpersonal , Intergroup

Motion

Leader

Related to the Gestalt school of psychologyPerception of objects with reference to its backgroundRelated to sense of stability in a changing worldPerceive thing or objects that are supportive and satisfying

Hygiene

True

Interpreted

What are the characteristics of attitudes?Valence , Multiplexity , Centrality

Which external attention seeking factor is being used by a tiger who is pretending to be asleep till the while his prey comes within his reach?

Mr. Kamat is an executive who directs, guides and influences the work of his subordinates. His objective is to ensure that his subordinates work for attaining the specified goals. Also, he mediates between the individual assistant and the organization in such a manner that both will obtain the maximum satisfaction. Whose role is being played by Mr. Kamat?

Correct Answer

According to Herzberg, there are two sets of factors at the work life, viz. the motivators and the ________factors.

People tend to process pleasant stimuli more efficiently and accurately than they do unpleasant stimuli.

Environmental stimuli are observed, selected, organized, ________ and responded to as a result of the perceptual process.

In an organization the chairs in the reception area are kept facing one another. What is your perception about this organization?

The organization is rigid in nature. , The atmosphere is more tense in this organization. , It’s an unfriendly organization.

In an example of the erection of a stone wall, the work curve shows the following :-

An initial warming up before reaching peak productivity , The leveling off of productivity , Eventual decrement in productivity, probably ending in a spurt again

A person's job is the best single indicator of the sort of person he is.False

True

Identify the primary motives of a human being :-Hunger , Thirst , Sleep

False

The operators felt that Lata did not have any power

The nature of human beings

Characteristics of entrepreneurial culture are :-Taking risks , Dynamism , Creativity

Ego

What are the determinants of job satisfaction?

Diverse cultures provide an opportunity to the organization :-To recognize learning opportunities and challenges

Identify the situations which reflect upward communication :-

If coincidentally, five out of fifteen employees working in the sales division quit their jobs at about the same time, it is more likely to be perceived as a problem with the manager of the sales division.

In attitudinal structuring, the negotiating parties refrain from revealing attitudes.

Lata has been working as tool-room operator for the last two years. Recently she has been promoted as the manager of the tool-room section. All the operators in her department were her ex-colleagues and with her co-operative style of leadership, it was supposed that it would be an easy task to supervise them. Lata was an efficient employee, but she was the last person in her department to know about the policy decisions of the top management. However, to her surprise the operators simply ignored her instructions. What do you think is the reason for this behavior of the operators of the tool-

Fundamental concepts of Organizational Behaviour revolve

According to Freud, the most important characteristic of ________ is that it has the ability to distinguish between mental images and actual sources of tension release.

Equitable rewards , Supportive colleagues , Mentally challenging


True

Theory of need hierarchyRecognizes three groups of core needsRelationship between performance and satisfactionExpectancy model

Tendencies

Empirical

False

Perception plays a vital role in which of the following areas.

Democratic

Self

True

Each major change in a work situation carries with it an element of

Correct Answer

According to White's definition, personality is the organization of an individual's personal pattern of ________.

The discipline of Organizational Behaviour is based on ________ studies of human behaviour at the work settings.

Heredity is generally least important in determining a person's

Selection of a candidate , Deciding on loyalty of an employee , Giving incentive to an employee

Ms. Anuja is working as an executive manager. She is heading a team of ten assistants. Ms. Anuja always encouraged group discussion before taking a decision over important issues. She always tried to be one of the group. Which leadership style is being followed by Ms. Anuja?

The ________ theory of personality rejects both the psychoanalytic and behaviouristic conception of human nature.

Listening to an Mr. A describe the personality of a coworker, Mr.B, may tell you as much about the Mr.A's personality as it does about that of Mr.B.


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socialization

symbols

Leadership

Stress

T.P.M stands for total________management.productivity

symbols

Supportive

Benevolent

Personal

One of the factors causing decrement in work is ________.fatigue

Interrupter

Leadership

Organizational________is the systematic process by which an organization brings a new employee into its culture.

Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture.

________ in one form of dominance, in which the followers more or less willingly accept direction and control by another person.

A non-specific response of the body to a situation is known as ________.

The most superficial level of organizational culture consists of________.

An organization engaged in manufacturing of chemicals has a safety committee comprising of shop floor members. It is an indication of a ________ type of organization.

When an autocratic leader chooses to give rewards to his employees, then his style becomes ________-autocratic style.

The ________ stressors relate to the personal health and family life of an individual.

A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________.

The relationship in which one person influences others to work together willingly on related tasks is known as ________.

Collegial

Group maturity

In older days employees were referred to as ________Hands

Distress

Motivation

Frederick W. Taylor

David Drennan

Lateral

Distress

Shock

soothing

Technical

Encouraging

Manager's role changed from that of a leader to that of partner in a ________ type of organization.

The ability and willingness of group members to set goals and work towards their accomplishment is known as ________.

It is observed that ________has an adverse impact on executive efficiency in the organizations.

According to Vroom's theory, ________ is the result of multiplication of valence and expectancy.

________came up with "Scientific Management" and created the interest in the worker and the supervisor.

________has stated twelve key casual factors that shape a company's culture.

________ communication is useful for flatter organizational structure.

________ is caused because of the modern life and anxiety to cope with them.

The first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered.

Colour scheme is ________ to the eyes, thereby affecting productivity.

The ________ skills relate to a person's knowledge and ability in any organizational functional area.

Being friendly and responsive to others refers to the ________ role related to relationship management.

________ are the rules of pattern and behaviour that are expected from all team members.

Norms

Motivation

Grapevine

Psychosomatic

Autocratic

The ________ needs have a tendency of recurrence.Physiological

Growth

Initiating structure

contractual

Consensus testing

The special meaning assigned to words is called ________.Semantics

Hygiene

Human dignity

The formation of specific goals, feedback on progress towards the goals and reinforcement of desired behavior all stimulate ________.

The informal system of communication network system in an organization is known as ________.

Sleep disturbance, bowel irritation and back ache are some of the ________ symptoms of stress.

Frequent absenteeism of manager who talks about punctuality to his subordinate is a way of ________ behaviour.

As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire for personal development.

The two dimensions of leadership which emerged from the Leader Behavior Description Questionnaire were 'consideration' and '________'.

In a market culture, the relationship between an individual and the organization is________.

Taking a 'straw vote', i.e.asking if the group is nearing a decision reflects the ________ role.

Those factors which are capable to inhibit performance by their absence but any addition in them does not increase efficiency, are known as ________ factors.

As per the fundamental concepts of Organizationl Behaviour ________ states that every person in an organization should be respected.

The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network.

money

Business leaders

Channel

The hypo stress is often experienced by ________ people.Retired

Behaviour

The ________ job loading is also known as job enlargement.Horizontal

dynamics

Virtual

entrepreneurial

Job ________ is an individual phenomenon.Satisfaction

Impoverished

Interpersonal

Free Rein

Process

According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is ________.

The medium through which the message travels is known as ________.

The discipline of Organizational________tries to synchronize internal organizational environment with external social environment.

Organizational Behaviour studies human behavior as well as group________.

The team whose members collaborate through use of various information technologies is known as ________ team.

Individual initiative, flexibility and freedom are encouraged in________culture.

The style of the manager with a 1,1 combination on the managerial grid is sometimes called ________ style.

Differences in cultural contexts may pose a hurdle to ________ communication in organizations.

The leader who fails to guide, motivate and develop his subordinates is said to be practicing ________ leadership style.

The work motivation approaches can be broadly classified as content and ________ theories.

Decrease in productivity and increase in interpersonal conflicts are some of the ________ symptoms of stress.

Behavioral

A

Morale

An individual can cope with stress through ________.Regular exercise

Diagonal

Informal

Supportive

Security

Self-managed

Kahn et al

Sidha Samadhi Yog is one of the modern therapies of ________.Meditation

Ohio State

culture

The people who cre________te unnecessary stress for themselves pertain to type A category.

________ indicates the happiness of the employees with the organizational environment.

The communication between managers and workers located in different functional divisions is known as ________ communication.

________groups operating within the work settings exert strong social controls over the work habits and performance of the individual workers.

Organization's using ________ model are very successful in the era of globalisation.

The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs.

The ________ teams are concerned with rotating tasks and assignments amongst its members.

The concept of organizational stress was first evolved in the classic work of ________.

The ________ studies were the first to emphasize the importance of task and human dimensions in assessing leadership.

Organizational________represents a complex pattern of beliefs, expectations, ideas, values and attitudes shared by the members of the organization.

The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates.

Participative

Productivity is increased ________ with the help of music.indirectly

Conceptual

recruitment

repetitive

Self-actualized

Growth and learning

The communication process can be improved by ________.Reducing status barriers

Satisfaction

Norming

Y

Vertical

High productivity

The ________ is the best style of leadership in emergencies.Autocratic

The ability to think in terms of models, frameworks, and broad relationships is known as ________ skill.

Industrial psychology focuses its attention on the development of tests for the________of employees.

A person of lower than normal intelligence is less bored by ________ work.

A ________ person has a cause and an ideology to fight for achieving the set goal.

The ________ motivator includes introducing new and more difficult tasks to an employee, who will be doing them for the first time.

Herzberg's two factory model is useful as an explanation for job ________.

At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members.

Theor________ Y assumes that, the employees have the skill and the will to contribute to the organizational efforts.

________ communication occurs between a supervisor and his subordinate.

An employee whose skill set combines good training and high performance goals, implies that he has ________ .

The group________are more important to the group members than any financial incentive.

norms

Hygiene

Interpreted

Ego

Tendencies

Empirical

Self

employeesscheduled

naturefour

________ primary levels of ________ are observed in the organizationFourconflicts

correspondingpersonality

normsdiscouraging

According to Herzberg, there are two sets of factors at the work life, viz. the motivators and the ________factors.

Environmental stimuli are observed, selected, organized, ________ and responded to as a result of the perceptual process.

According to Freud, the most important characteristic of ________ is that it has the ability to distinguish between mental images and actual sources of tension release.

According to White's definition, personality is the organization of an individual's personal pattern of ________.

The discipline of Organizational Behaviour is based on ________ studies of human behaviour at the work settings.

The ________ theory of personality rejects both the psychoanalytic and behaviouristic conception of human nature.

work supervisors sometimes argue that most ________ take unauthorized rests when there are no regularly ________ rest periods

Fundamental concepts relating to the ________ of human being are ________.

A change in the organization requires a ________ change in the individual is ________

The ________ rewards and punishments and the culture in the organization provide the frameworks for encouraging or ________ collaboration

Motivated employees are highly ________ and ________ orientedProductiveQuality

Every ________ is interested in avoiding the decrement in ________managerOutput

Organisation are ________ technical ________sociosystem

disputedynamic

factorsattention

Illumination should be ________, not too ________ and not too dim.adequatebright

Self-esteembehaviour

Attitudecongruent

Intra personal ________ is the result of ________ needsconflictunsatisfied

Human ________ is ________behaviourrational

Organizational behavior is the ________ and ________ of knowledgestudyapplication

Intra group conflicts refer to ________ among some or all group’s members which often affect the group’s ________ and effectiveness

Some of the ________ that attract ________ lie in the situations and some are within the individual

________ affects ________ in organization and other social settings in several important ways

________ changes may be roughly classified into ________ and incongruent changes

High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture.

riskdynamism

socializationsystematic

self-esteemthreatened

favourablesupervisor

________ can be classified as formal group and ________ group .groupinformal

outstandingpersonality

orderobjectives

bosssupportive

Productivityrigid

Moraleattitude

culturecontroversial

Organizational ________ is the ________ process by which an organization brings a new employee into its culture

When our ________ is ________ we are very likely to resist vigorously, any attempt to change our attitude.

A worker with a ________ attitude towards his ________ is much less likely to slacken pace on the job

Perhaps the most ________ factor that contributes to ________ is the physical stature of an individual

Organizations are the grand strategies created to bring ________ to a concerted effort for the achievement of certain ________ .

Manager is not the ________ but a leader in ________ model of organization.

________ can be high in spite of morale being low because of ________ systems and controls imposed by management

________ means the ________ of employees and group towards their work environment

Organizational ________ is still a relatively new,________ and little understood management concept

effectiveculture

changeinside

Management of ________ is incomple without proper ________changefollow up.

Working requires greater ________ and interaction ________ workersco-ordinationamong

determineadjustment

High ________ among group members result in high group ________affiliationcohesiveness

Vroom ________ model fall under ________ theoryexpantancyProcess

moraleproductivity

cleargoals

fundamentalorganization

Goalsvalues

Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn.

Pressure for ________ are created both outside and ________ the organization

Personality is the dynamic organization mith I the individual of those psycho-physical systems that ________ his unique ________ to his environment

When ________ is high but ________ so low slowly people distance themselves from the organization

Morale refers to the condition of a group where there are ________ and fixed group ________ that are felt to be important and integrated with individual goals

One of the ________ ways in which the ________ maintains its culture is though recruitment..

________ , ________ and beliefs forms work culture of an organization.

Variationsworker

changeattitude

ProcessSignificant

psychologydevelopment

When ever a certain behaviour is to ________ give ________encouragedrewards

Long ________ of a given need results in ________ for that needdeprivationfixation

confidencegoals

teamsculture

Rest provides the opportunity to ________ from ________recoverfatigue

organisationalmechanism

confidencechange

work curve shows ________ from day to day for the same ________ and also variations among workers

A manager attempting to ________ an individual employee’s ________ should keep in mind that the attitude change depend upon methods of communication

Perceptual ________ is utmost ________ in understanding human behaviour

Industrial ________ focuses it attention on the ________ of tests for the recruitment of employees.

Morale refers to the condition of a group where there is ________ in the attainment of predetermined ________

Providing support for employees and ________ who have ideas for a better ________ and are willing to act on those ideas.

Some ________ structure have inbuilt ________ for resistance to change

It is always desivable that the manager takes people in ________ before the ________ is set up.

attitudeorganizational

ratiooutput

informalwork

Sigmund ________ shaped the theory of ________ behaviourFreudunconscious

________ is a ________ needSleepPhysiological

potentialeffectiveness

createperformance

enoughbehaviour

innovationcompetitive

intensitystimulus

Another important work ________ that has bearing on ________ behaviour is commitment to the organization

While there can be a definite ________ of input to ________ when it comes to other inanimate factors of production in case of human beings there cannot be any such fixed ratio.

________ groups operating within the ________ settings exert strong social controls over the work habits and performance of the individual workers.

Organizational culture has the ________ to enhance organizational ________ , individual satisfaction.

The organization culture must ________ an expectation of high ________ from every one.

In order to change it is not ________ to sense that the current ________ is inadequate.

Knowledge and ________ are more critical to an organizations ________ advantage.

The ________ of stimuli implies that the more intense the ________ audio or visual, the more is the likelihood it will be perceived

personalityinteraction

Changingfunction

impactgroups

Morale essentially is ________ to ________ satisfactionrelatedjob

beliefsexpectations

ruleshierarchical

________ is a natural ________ among peopleConflictdisagreement

unassertivelose – lose

In the ________ stage harmony develops and norms are ________ .Normingestablished

Biologicalpersonality

Motivationmanager

Although understanding differences in ________ is important, behaviour always involves, an ________ of the person and the situation

________ attitude is also a ________ of the trust in the communicator by the employees

The study of OB investigate the ________ that individuals, ________ and structure have on behaviour.

Organizational culture is a pattern of ________ and ________ shared by the members of organization

An organization that values formality, ________, standard operating procedures and ________ co ordination has a buearacratic culture

Avoiding refers to ________ and uncooperative behaviours. It is a ________ approach

________ factor that influences ________ is the role of the brain of an individual

________ is of much importance for all the ________ to get their work done

solutionbehavioral

changeculture

win – winminimize

technologicalresist

integralimpact

evaluativespecific

Hygiene factors are ________ for ________necessaryPerformance

valueshierarchical

Changingfunction

Work curve can be ________ by using measures of ________ and timePlottedProduction

tirednessbody

There can not be a standard ________ for understanding and solving ________ problems.

Attempting to ________ the ________ is t create a more effective organization.

Collaborating style is the ________ approach to interpersonal conflict handling. Person using this style desires to ________ joint results

People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.

Groups are ________ part of any organization and have an ________ on organization behaviour.

An option is an expression of an ________ judgment regarding a ________ topic

An organization that ________ formality, rules, and ________ coordination has a bureaucrat culture.

________ attitude is also a ________ of the trust in the communicator by the employees.

Fatigue can be defined as the ________ of the ________ as a result of continuous physical activity

noisetemperature

unselfishco-operation

stimulasinterpretation

resourcestechnology

Taylorworker

carrotstick

moraleproductivity

assertivewin – lose

externalinevitable

Planning is perhaps the most ________ phase in ________ of change.crucialmanagement

Physical surrounding like ________, colour, ________ affects production

Accommodation may represents an ________ act, a long term strategy to encourage ________ by others or a submission to the wishes of others

Perception involves five sub-processes, they are ________ registration, ________ , feedback and consequences

The multinationals which come on the Indian scene enjoyed superior ________ in terms of money ________ as well as market network.

Frederick W. ________ came up with “Scientific Management”, created the interest in the ________ and the supervisor.

Reward & Punishment theory is same as ________ and ________ theory

Relationship between ________ and ________ need not always be direct

Competing style refers to ________ and uncooperative behaviours and represents a ________ approach to inter personal conflict

Many ________ changes bombard the modern organization and make change ________.


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Attribution theory

It facilitates rapid feedback

Hawthorne studies point out that:

intelligent

morale

air circulation

Internal integration involves addressing the issue of:Determining rules related to power and status

Autocratic organization model depends on:Power

Pygmalion

Multiple Choice Single ResponseThe statement is false and invalid.

Organization

In Custodial organization model, managerial orientation is:Money

Which theory is mainly concerned with the cognitive processes by which an individual interprets behavior as being caused by certain parts of the relevant environment?

A communication media is said to rich when which of the given parameters are satisfied?

The need for recognition and security exert greater impact on productivity than the physical working conditions.

Boredom can be avoided by employing people who are slightly less-

Music increases productivity through improvement in the employees'-

An atmospheric condition that is critical in a good working environment is-

It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept?

It is important for a manager to study the human behaviours within the context of

Improper planning function

different from each other

The great depression

Higher-order

Person's outcomes = Other's outcomes

Based on the nature of people and organization

Handles multiple cues simultaneously

Many times different types of auditory stimulations areIrritating

The informal groups help in fulfilling needs forBelongings

AggressorTries to achieve importance in group

Leaders use three skills, technical, human andConceptual

Fatigue is the reaction of body toWork

What is permanent in our worldChange

In organizations there is division ofLabour

Personal stressors affects an individual’sDecision making capacity

Work motivation approaches are classified as

How would you analyze the situation where the morale of employees is high but their productivity is low?

Different kinds of work like heavy and muscular work, or light work, or clerical work yield curves that are-

Managers began to develop a new awakened view of the human aspects of their jobs after:

In Supportive organization model at which level the employee needs are met?

According to the equity theory, how do you define the point when equity occurs?

In the discipline Organizational Behaviour the fundamental concept is:

Face-to-face conversation is often regarded as the richest communication media, because:

Content and process theories

The least visible and deepest level of organizational culture is:Shared assumptions

Responsibility and recognition

What can you gather from the Illumination experiments?They provided a momentum to the relay room phase of the studies.

The great depression contributed to the rise of:Human relations movement

The chief objective of the Bank wiring room study was:To conduct an observational analysis of the work groups.

Morale

Fred Luthans

Salary

Theory of unconscious behaviourSigmund Freud

Insecurity makes a manUnder-productive

Our perceptions aredifferent

Morale

PotencyCapable of being effective

Self - managed teamsPerform a variety of managerial tasks

Task oriented roles include

Which type of motivators are involved in granting additional authority to an employee in his activity?

A manager can take corrective action in time if he is able to understand which of the given indicators?

Who has given the following definition of Organizational Behaviour, "understanding, predicting and controlling human behaviour at work"?

From the following which is classified as a hygiene factor according to Herzberg's theory of motivation.

Giving a person an opportunity to talk an air his grievances had a positive impact on his

Seeking information or opinions

The informal communication network is calledGrapevine

Formal communication isfrom top to bottom


Perception is It is a Process

Needs are the result ofimbalance

Physical surrounding affectsProduction

Conflict the result ofIn compatible goals

Human beings areSusceptible to stress

Stress is non specific response of the body toStimulations

Extra – organizational activities influence human behaviour actWork

Free rein leaders avoid power andResponsibility

Organization showsHierarchy of authority

Procedures and policies provide foundation for developingA good work culture in the organization

Effective group hasShared goals

Organizational communication is of differenttypes and forms

What is play to some peopleMay be work to others


Resources are limited but we need than at the same time and inMaximum quantity

One person wins and the other person loses

Compromising style is likely to be appropriate whenSomething gained is better then nothing at all

With the changes in the life style stressors haveMultiplied and diversified

Participative leader trust’s abilities ofHis subordinates


Culture of an organization is also affected byNational culture

Group dynamics is affected byGroup think and maturity

Most individuals belong toVarious types of groups

Storming stageTension between group members and leader

By derivation personality meanAn individual only appears to be

Personality

Roger

Term LOC in the study of personality stand forLocus of control

Attitudes are determined byA whole set of favourable and unfavourable influence to the object

The definition of work is veryGeneral

People having competing style assume that conflict resolution means

Organizational Behaviour studies help in understanding the importance of

All the unique traits and patterns of adjustment of the individual is known as

‘I’ refers to the personal self and ‘me’ refers to the social self in the theory of

Human has tendency to maintainEquilibrium

The authoritarian leaderVery directive

Blake and Mouton createdManagerial grid

Organization

Performing stageRelationships are stabilized

In Bank wiring room studies were carried out by:an observer and an interviewer

Needs can be structured in a hierarchy

From the given information identify the morale indicator.Exit interviews

Market

Organizational culture

Organizational socialization

Personality is the organization ofAn individual’s “personal pattern of tendencies”.

What is to be attended in the confronting situation depend upon. Learning and motivation of a perceiving person.

Affiliation motivesAcceptance by others

Intra personal conflictApproach – Approach conflict

Intra group conflictBetween groups

It is important for a manager to study the human behaviours within the context of an

As a theory of motivation, what is the comment of Maslow on needs?

High competitiveness and profit orientation is a characteristic of which type of organizational culture?

The philosophy that guides an organization's policies towards its employees and customers is an important part of

The process by which a new employee is inducted into its culture is known as

Most of the organizational failures can be attributed to in effectiveLeadership

The environment in which an organization operates is full ofChange agent

Clan

In managing cultural diversity organization needs to haveNon – bureaucratic structure

Self – managed teamsPerform a variety of managerial tasks

Negativist

Theory X

Multiple Choice Single ResponseLeader

The objective of Mass Interviewing Program was:

In Organizational Behaviour, 'caused behaviour' means

Keith Davis

What is the other name for vertical job loading?Job enrichment

Quality of supervision

Storming

In this type of culture, members share a sense of pride in membership, it is known as

Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand?

Which theory assumes that the manager's role is to coerce and control employees?

To explore information that could be used to improve supervisory training.

By his own behaviour, a manager can affect how an employee behaves.

"The difference between organizational behaviour and human relations is that of between a pathologist and a physician." Who said this?

It can be inferred from Hawthorne studies that in determining productivity a vital role was played by:

The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :

Multiple Choice Single ResponseAuthoritarian

Satisfiers

Multiple Choice Single ResponseAutocratic

Contribution of Walter Dill Scot towards industrial psychology is:

With regard to the 'Nature of Organizations' the key assumption is:The social systems are formed on the basis of mutual interests.

One

Which of the following situation is expected to last in the long run?Low productivity, high morale

Organization with a strong culture hasPractices that include employee participation

Parity of wages' was advocated by:Frederick W Taylor

Modern psychology personality mean

External adaptation and survival involves addressing the issue of:Mission and strategy

Wagner Act in 1935

Summarizing

accumulate

Study of motivation and morale

The factors which make the job itself a tool of motivation are known as:

He showed how psychology can be applied to advertising and selling.

According to the Vroom's theory, what will be the value of expectancy when an event is bound to occur?

The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

The passage of which act made the organized labour movement have an impact on management in America?

The attributes such as pulling together related ideas and offering a decision for the group to accept or reject, are related to which of the given task oriented roles?

Work capacity of an organism is reduced due to the fact that work causes waste products to-

Hawthorne studies provided the foundation for the expansion of Industrial Psychology to the:

Culture of an organization can be affected byInadequate criteria of measuring employee performance

Take a role of confidant

Type B

In Collegial organization model employee psychological result is:Self-discipline

State the drawback of Vroom's theory.Does not provide specific solution to the motivational problems

Clan

Organizational Socialization is

Intelligence and boredom have a positive and direct-co-relationship

Fundamental force motivating the human organism isSelf actualization

Which of the given factors are also known as dissatisfiers?Hygiene factors

An important factor in implementing rest pauses lies in its-placement

Repetitive jobs appear to be least-interesting

Multiple Choice Single ResponseFree Rein

State of exhaustion

Human behaviour is based on instinctsWilliam James

In the "non-directive" interviewing method the interviewer is supposed to

Jyoti is working for the last 5 years with SOS Bros. She is the area sales manager. In spite of a hectic lifestyle Jyoti bears a pleasant temperament. She is not a stress prone individual.

In which type of corporate culture, do the members have a strong sense of identification and recognize the interdependence?

A systematic process by which new employees are brought into organizational culture

During which phase it is seen that the adaptation energy is exhausted and the resistance level begins to decline in an irreversible manner?

There are three broad categories of stressesOrganization stressor

Hawthorne studies points out the need forRecognition

Friendship groups areEvolved informally

Team is a small number ofEmployer with complementary competencies

Norming stage of team building isSetting rules by which the team will operate

Norming stageNorms are established

Effective communication is the foundationof modern organization

Written communication is aNon-Direct Communication

The most effective way of communicationWritten

Written communication

It is important to study personality because it helpsTo understand, predict and control behaviour in the organization.

Perception is a Process

Positive situation combined with negative oneApproach - Avoidance

These days stress isUbiquitous

Stress is anAdaptive response

Vocational interest

It can be used as legal record which may be used in the court of law

By which individuals organize and interpret meaning of environment

Edward K Strong Jr. branched industrial psychology into guidance on

To live longer organization needTo adapt change

Strong culture organization follow theRewarding its employees for better performance

Group members should have aCommon objective


External attention Factors are The factors that are within the situation

RegressionSuperior throwing file in anger

Conflict management helps to understandNature and origin of conflict

Conflict is aNatural disagreement

Supportive Organization

Organization is a social system

To over come the problem of resistance manager need toMotivate concerned employees

success of the organization dependson the pattern of communication

Informal communicationcontrols behaviour

For many organizations their work group is a primary source forsocial interaction

Perceptual selection is based on Attention and Set

RationalizationPseudo justification


Believes that employees have the skill and the will to contribute to the organizational efforts

where the value system ,customs etc. conform to those of the society at large

Safety needs are taken (looked) asFuture needs

Solitary confinement is known to rupture the humanPsyche

Collegial OrganizationProvides manager’s role like partner and not leader

In alarm stage the resistance isLowered

An atmosphere of objectivity and mutual trust can help reduceDistress

Illumination experiments study the effect of changedIllumination at work

Minimum number of essentials to form group is Two

Several types of communication media are available fortransmitting and receiving messages

Fundamental concepts of Organizational Behaviour revolve around:The nature of human beings

The great depression took place around the year:1929

It is important to create a work environment that isfavourable

Diverse cultures provide an opportunity to the organizationTo recognize learning opportunities and challenges

Multiple Choice Single ResponseNegative

Free Rein

Organization with a strong culture has :-Practices that include employee participation

Storming

Which leadership style is good while dealing with scientific and professional employees?

The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :-

Intragroup

Motion

Leader

The operators felt that Lata did not have any power

The nature of human beings

Diverse cultures provide an opportunity to the organization :-To recognize learning opportunities and challenges

Democratic

A group of 6 employees has been formed within MRF Co.Ltd. The initial discussions in the group were based on the environmental factors of the concerned issue. As the group started to work on the measures to rectify the core factors responsible for the concerned issue, the discussions always ended up in conflicts within the group members. This conflict was hampering the group's effectiveness. What is the level of conflict that is being highlighted in this case?

Which external attention seeking factor is being used by a tiger who is pretending to be asleep till the while his prey comes within his reach?

Mr. Kamat is an executive who directs, guides and influences the work of his subordinates. His objective is to ensure that his subordinates work for attaining the specified goals. Also, he mediates between the individual assistant and the organization in such a manner that both will obtain the maximum satisfaction. Whose role is being played by Mr. Kamat?

Lata has been working as tool-room operator for the last two years. Recently she has been promoted as the manager of the tool-room section. All the operators in her department were her ex-colleagues and with her co-operative style of leadership, it was supposed that it would be an easy task to supervise them. Lata was an efficient employee, but she was the last person in her department to know about the policy decisions of the top management. However, to her surprise the operators simply ignored her instructions. What do you think is the reason for this behavior of the operators of the tool-

Fundamental concepts of Organizational Behaviour revolve

Ms. Anuja is working as an executive manager. She is heading a team of ten assistants. Ms. Anuja always encouraged group discussion before taking a decision over important issues. She always tried to be one of the group. Which leadership style is being followed by Ms. Anuja?


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True

False

False

False

Moral and productivity always bear a direct relationship.False

False

False

Human behaviour is simple to understandFalse

False

True

Eustress is very harmful to the person suffering from it.False

False

Organizations have division of labour

The research has shown that even the minor or trivial occurrences in life can create stress.

The leadership process is a function which relates only to the leader and other situational variables.

A need once satisfied is a spent force and hence acts as a motivator.

According to Vroom's expectancy theory of motivation, when an individual desires a particular outcome the value of valence is negative.

Rest pauses provide an opportunity to talk and think only about job-related activities

Type A people are those who are mild mannered and take life as it comes.

Cultural elements and their relationships create a pattern that is identical in all organizations.

Organizational culture exists on different levels which differ in terms of visibility and resistance to change.

Leadership is inter-organizational influence exercised towards attainment of a specified goal.

True

True

A strong organizational culture does not facilitates goal alignmentFalse

False

Every manager must study the organizational behaviour discipline.True

Job loading can be done only horizontally.False

True

True

Communication is not required among group members.False

True

False

True

False

True

True

A prejudice is defined as an attitude that is emotionally resistant to being changed.

Pressure for change are created only outside and not inside the organization.

Resistance to change is one of the baffling problems a manager face today.

Complexity of personality makes managing and working with people extremely challenging.

The personality problems are the root cause of organizational conflicts.

Vroom theory provides the specific solutions to the motivational problems.

Different styles of leadership can produce different, complex reactions from the same group.

Tradition, loyalty, personal commitment, and social influence are attributes of Entrepreneurial Culture.

The challenge relating to management of change can be met only with effective leadership.

Effective communication can be seen as the foundation of modern organizations.

False

False

True

Hearing and seeing do not influence perceptionFalse

Job enlargement means adding other task to the job.True

True

True

True

False

True

Participative leaders decentralize authorityTrue

The super ego acts as a censor on the individual.True

True

Some of the attitudes are developed through imitation.True

Organizational commitment by employees does not lead to loyalty.

The effects of hypo stress are faster than other types and are long lasting in nature.

Research has found that all communication channels are equal in their capacity to convey information.

Valence refers to the degree of favourableness or unfavourableness towards object.

Participative management style facilitate implementing change in organization.

Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person

The Laiseez Faire leadership climate produces the greatest number of aggressive acts from the group

Conceptual skill is the ability to work effectively with people and to build teamwork

As the Supervisory level the requirement of technical skills is the highest

Values and attitudes are acquired and learned from experience with people and objects.

False

There are five primary levels of conflicts.False

False

Change takes place in all part of organization.True

False

False

True

True

Size of the stimulus attracts attentionTrue

Unexpected noises are welcomed by people.False

Attitudes vary but what motivates us is sameFalse

There are six varieties of conflicts.False

False

Virtual teams work within information technologyFalse

Forming is a first developmental stage of team.True

True

If organizations’ interests suffer, it does not impact employees interest

Ego i.e attachment to self temptations envy or hate, or the ,main organizational stressors

The authoritarian leader encourages group discussion and decision- making

A purpose, expressed as a message to be conveyed, passes between a source ( the sender ) and a receiver

Sources of organizational commitment are varying from person to person.

Technical skill is the ability to think in terms of models, frameworks and broad relationships such as long range plans

Grapevine is largely formed and driven by self-interest of the members in the Group

Try to see other person as he or she really isTrue

Ego is largely practical and works in an nonexecutive capacity.False

False

Low expectations lead to low performance.True

False

False

The Key to deal with hyperstress his in good planningTrue

Financial crash occurred in the year 1930.False

Morale can be measured by morale surveyTrue

Communication is the life blood of the organizationalTrue

False

Usually, the subordinates prefer the democratic leader.True

False

False

False

Organization culture and performance is directly related.True

It is not important to understand differences in personality at work settings.

Work curve is the presentation of performance against time spent at work.

Some organizations are so designed that they welcome innovations.

According to Larking, the upward communication will be effective only if the top managers communicated directly with the staff members.

F. W. Taylor published a book titled "Psychology and Industrial Efficiency"

Better job performance results can be achieved in autocratic type of organization.

Morale represents the integration of an individual with the team and ignores the organization itself.

Individuals develop certain attitudes from family members.True

True

False

Compliance occurs when individuals are forced.True

False

True

True

False

False

False

False

False

Hawthorn plant was situated at the Proctor & Gamble Company.False

Alderfer's ERG needs model is very rigid in nature.

Organizational need to seek evidence of a learning goal orientation when selecting employees for their sales force.

The status of the person perceived will not greatly influence other’s perception of the person

Organizational culture exists on certain level which differ in terms of visibility and resistance to change.

Target mindedness and the eleventh hour rush or continous overwork cause hyper stress

Management cannot eliminate rumours but they can minimize the negative consequences

In the countershock phase, the defensive mechanism becomes passive.

Negative style of leadership involves lesser human costs as compared to the other styles.

Friends and colleagues are unable to correctly detect whether an individual is under stress.

In the forming stage the team members set the rules by which the team should operate.

Over million of years, with change in the lifestyle, the body chemistry has also changed.

False

Employees and organization can prosper if they help each other.True

False

True

All parts of the organizational system are independent.False

False

True

False

False

False

True

True

True

Any change occurring in our life is a reason to get stressed.True

Norms are often more liberally defined.

The purpose should be expressed only after the communication process is completed.

Productivity can be high inspite of morale being low because of the rigid management control system.

The Porter-Lawler model states that effort necessarily leads to performance and satisfaction.

Promotion is recognition of one's capabilities to shoulder higher responsibilities.

Organisations are defined as group of people, who come together to achieve uncommon objectives.

It is said that the technical skill plays a major part in the leadership behaviour.

The more successful the organization is, the less effective is its internal communication.

At the organizational level, employees' stress may have negative effect on morale and job satisfaction.

The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement.

Career development of employees facilitates development of whole person concept.

False

False

False

False

Illumination Experiment is a part of Hawthorne experiments.True

True

Morale can be quantifiedFalse

Stress affects different people but in the same manner.False

True

True

False

True

False

False

The men on the shop floor are less vulnerable to stress as compared the members of the board of directors.

Once the team reaches the performing stage, the team members become familiar with each other.

The process theories in general lack explanatory power over the complexities of work motivation.

Stress is an adaptive response to external situation that results in physical, psychological and or behavioral deviations.

If the human element is handled properly by the manager he can make two plus equal to five.

Human skill is the ability to work effectively with people and to build teamwork.

Cross-functional teams are often less effective in situations that require adaptabilityand speed.

Media richness refers to the media's capacity to carry multiple cues and provide rapid feedback.

Impersonal written media such as formal reports and bulletins rate as richest communication media.

If the stress persists, or the defensive reaction proves ineffective, the organism develops itself for the fight mechanism.

False

False

True

Fred Luthans is known as the father of "Scientific Management".False

False

False

True

At the norming stage, the team is involved in defining goals.False

True

False

Morale indicates a group phenomenon.True

False

True

Music has a direct effect on productivity.False

Feeling of insecurity usually makes a man under-productive.True

Conceptual skill is the distinguishing feature of job performance at the operating level.

A highly successful scientist may fall in the category of the demotivated people.

The self-managed teams usually consist of employees whose work is related to manufacturing an entire product.

While physiological need have a reference to the future, the safety needs take care of the present.

According to Herzberg's factor, hygiene factor for one employee is the hygiene factor for all the employees within the organization.

So as to cope with stress effectively, it is necessary to have a health body.

There exist some organizational stressors which relate to its structure and climate.

At the supervisory level the requirement of conceptual skill is the highest.

The higher the number of the petty grievances, the higher is the morale.

Handling of crises by managers and employees reveals an organizational culture.

OB is mainly concerned with the study of human behavior at work.True

Maximum adaptation occurs during the stage of resistance.True

False

False

Attitude always remains inside a person.True

True

False

False

True

True

True

False

True

Repetitive tasks give rise to the same degree of boredom in all persons.

A manager can be effective by just having a sound knowledge of his area of work

Every manager is intimately concerned with the issue if the attitude can be changed.

An individual’s own social and personality features does not cause a divergence

Vroom theory has taken into consideration the individual differences based on individual perceptions.

A self actualization person is task oriented and is not taken in by the personal criticism or prise.

Rewards for behaviour in support of change help in overcoming resistance for change.

Role ambiguity ,role conflict , role overload etc. are some organizational stressors relating to the role in the organization

Procedural conflict occurs when individuals follow sance process to achieve an objective.

An idea, no matter how great, is useless until it is transmitted and understood by others

Effective communication cannot be seen as the foundation o modern organisation’s.

False

Super ego is the moralistic segment of the human personality.True

False

There is no connection between morale, attitude & productivity.False

Boredom can be reduced but at a great loss in efficiency.True

Problems shoud be diagnosed accurately for the change process.True

True

True

True

There is no scope for dilemmas in intra personal conflicts.False

A strange culture is better able to learn from it’s past.True

The use of tobacco with alcohol is good for healthFalse

Free Rein leaders avoid power and responsibilityTrue

Adjourning is the termination of work behaviourTrue

True

True

There is no relationship between five personality factors and job performance.

Negative leaders display authority in the false belief that it frightens everyone into productivity

In the norming stage team members set the rules by which the team will operate.

The message is encoded and is passed by way of some medium (channel) to the receiver, who retranslates (decodes ) the message initiated by the sender

For many employees, their work group is a primary source for social interaction

Assessment of an employee’s performance depends on the perception of the person who evaluates

Aggression has nothing to do with emotional transference.False

Theory Y people are very lazy.False

True

True

True

False

False

True

False

False

Laissez faire leader is very directive in his approach.False

False

Moral surveys is a time-taking process.True

Rest provides the opportunity to recover from fatigue.True

Accomplishment of goal is influenced by an individual’s ability and role perception.

Discouraging undesirable behaviour will enhance value to organizational culture.

The leadership process is a function of the leader , the follower and other situational variables

Democratic leaders take full authority and assume full responsibility

Upward communication is more prevalent than downward communication

Whatever an individual does, there is always some sort and some amount of stress on him.

As compared to the content models, the expectancy models are very simple and easy to translate into actual practice.

Research states that active smoking is more harmful than passive smoking.

Research activity emphasizes least collaboration and team work among workers.

In managing cultural diversity, organization must have a relatively non-bureaucratic structure.

True

False

True

A person's job is the best single indicator of the sort of person he is.False

True

False

True

False

True

The more intense the stimulus, the less is the likelihood that it will

People tend to process pleasant stimuli more efficiently and accurately than they do unpleasant stimuli.

If coincidentally, five out of fifteen employees working in the sales division quit their jobs at about the same time, it is more likely to be perceived as a problem with the manager of the sales division.

In attitudinal structuring, the negotiating parties refrain from revealing attitudes.

Each major change in a work situation carries with it an element of

Heredity is generally least important in determining a person's

Listening to an Mr. A describe the personality of a coworker, Mr.B, may tell you as much about the Mr.A's personality as it does about that of Mr.B.


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Basic Organizational Behaviour concepts take into considerationNature of organization , Nature of people


Achievement , Possibility of growth , Responsibility




Challenging the employees by increasing the expected production , Adding other tasks to the job , Rotating the assignments




Select the factors which are treated as motivators by Herzberg in his theory of motivation.



Ego controls








The blue print of human behaviour at work is represented byRules , Regulations , Procedures

The features of team empowerment are as follows:Potency , Autonomy , Impact



Ego controls

The four different models of organizational behaviour denote:

Decides what instincts will be satisfied. , The gateway of actions , Select the feature of environment




a soothing colour scheme , playing of soft music , adequate illumination

The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.


Elimination of boredom is necessary

We can maintain organizational culture by



In a strong organizational culture



Factors forming culture of an organization

Great depression , Rise of trade unionism , Hawthorne experiment

The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike


The storming stage relating to development of a team is characterised by which of the following aspects?

Emergence of conflicts , Seeking task related guidance from the leader , Deciding the responsibilities of each team member

to retain interest in work , to increase efficiency , to stabilize productivity


Recruiting and removal , Role modeling and coaching , Allocating rewards



Goals are aligned , Employees are highly motivated , Performance is outstanding

Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees

The factors which contributed to the rise of human relations movements are

Process oriented remedies for group think are

Lateral communication

Trait theoryNatural leadership , Leaders are born , Leaders are not made

Hawthorne western electric company

Characteristic of group thinkCollective rationalization , Stereotypical views , Direct pressure

Friendship groups

Group is

Attitudes are influence byReligion , Family , Educational background

To change organizational culture successfully we need to:

Cultural diversity brings with it concerns like

What are the categories of stress as stated by Dr.Pestonji?Distress , Eustress , Hypo stress


The effect of social norms of country an organizational culture can be seen inGanesh festival celebration in industries in Maharashtra , Durga Pooja in celebration in the organization in West Bengal , Christmas celebration in a particular organization

Use subgroups to develop alternative and compare solutions , Compare to other organization’s solutions , Hold “Second chance” meetings

between member of the same work group , at the same level , among managers

Bared at Chicago , Manufactured equipment for the bell telephone system , 30000 workers

Evolves informally , Meet personal security needs , Fullfil esteem and belonging needs

Two or more people , Intgeracting with each other , Having common objective

Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process

Intra organizational conflicts , Communication difficulties , Intra organizational Turnovers

The results of bank wiring room study done under the Hawthorne experiments were:Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members

Characteristics of entrepreneurial culture areTaking risks , Dynamism , Creativity


Alarm reaction , Resistance reaction , State of exhaustion

RewardsMotivate employees , Encourages , Feel honoured

Productivity declines because ofFatigue , Boredom , Monotony

People with strong feeling of boredom

Organizations are said to be a



Changing task includesJob enrichment , Job specification , Job redefinition


Individual personality traits that serve as hurdle in communicationlow adjustments , low sociability , low agreeableness

Love your body means



When an organism is confronted with a threat, according to the general adaptation theory states, the physiological response will occur in which of the three stages?

Dislike routine activity , Prefer leisure activities , Show lack of satisfaction

Group of people , Having some common goal or objective , Utilize resources for attaining goal

Trust's his subordinates , Has confidence in subordinates , Uses formal communication



Have a regular medical checkup , Do exercise regularly , Don't touch tobacco

Stage of resistance

Situation where individual differences are unimportantEarthquake , Drought , Flood

Secondary motivesPower , Affiliation , Achievement

The hygiene factors are likeTechnical supervision , Salary , Personal life

Consultative leader

Theories of leadershipTrait theory , Fiedler’s theory , Life cycle theory

Kurt lewin suggested three phase process for change in peopleUnfreezing , Changing , Refreezing

Mission , Long term goals , strategy

Cultural diversity brings with it

Improving communication at the individual level includesending , choosing channels , receiving

Scientific management movementFrederick W. Taylor , Supervisory training , Financial incentives

OB studies three determinants of behavior, they areIndividual , Groups , Organization structure

Power motive

Concept of economic man assumes

Work is

Maximum adaptation , Alarm reaction disappears , Resistance increases

Hawthorne studies are of utmost significance as they form an honest and concerted attempt to understand

The human factor , Recognize the employee attitude , Workers social situation on the job

Shows confidence in subordinates , Retain control in his hands , Retain decision making in his hands

Constantly changing external environment forces an organization to address

Intra organizational conflicts , Communication difficulties , turnovers

Personal competence , Desire to control others , Direct others behaviour

Human behaviour can be directed , Maximize economic gains , Minimize economic losses

MusicEffects on attitude , Improves morale , Increases production

Market changes with respect to change include



Attitude is

Attitudes influence byReligion , Family , Educational background

Sources of organizational commitments are

Money , Technology , Market network

Primary motives areBasic , Physically based , unlearned

Primary needs areConnected wit survival , Finite , Recurrent

Colours

The selection of a particular style is dependent uponManager himself , His operating group , The situation

Participative leaderAsks for suggestions , Uses suggestions , Takes decision by himself

Upward communication is used

Use of person’s physiological processes. , Use of person’s mental processes. , .Attainment of some goal.

Rapidly changing needs and desires of consumer. , Competition for new products. , New desires of consumer.


Tendency to react positively , Tendency to react negatively , Tendency to react in a certain way

Opportunities for advancement , Working condition , Relationships at work place

The multination which come on the Indian scene enjoy superior resources in terms of

Determine work efficiency , Indirectly affects productivity , Soothens the eye

to provide feedback to higher-ups , inform them of progress , relay current problems

verbal feedback , nonverbal feedback , adds the personal touch

Personal stressors relate toPersonal health , Family life , Decision making capacity

Goals of the team , Team size , Diversity within the team



Casual , Intervening , End-result

Basic Organizational Behaviour concepts take into considerationNature of people , Nature of technology , Nature of organization

Autocratic , Custodial

Features of Theory Y are:



Bright flashs of light

Types of teamsFunctional teams , Problem solving teams , Self managed teams

face to face communication scores the highest on the media richeness because of

State the factors that are necessary to gain an understanding of the team dynamics and effectiveness.


According to Likert, few variables characterize the leadership style. Select these variables.

In which organization models, managers did not bother to create an atmosphere which was conducive to the development of the employees?

Work is as natural as play , Humanistic and supportive approach , People have the required potential



Tire the eyes fast , Affects productivity , Not required for all workers

Group think leads to

Democratic leader

Contingency theory

Communication can bevertical , horizontal , diagonal

Indirect hurdles in communication arenoise , semantics and language , emotions

Types of communication

To be efficient every manager must try to


Select the relevant parts of the communication process.Encoding , Receiver , Decoding

Features of Maslow's need hierarchy theory are:

Heredity , Family

Defective decision making , Failures to reappraise alternatives , Failure to work out contingency plans

Trusts subordinates , Open to all , Formal / informal communication

Leader member relation , Degree of task structure , Leader’s position

formal/informal , vertical/horizontal/diagonal , internally versus externally directed

Understand human behaviour , Predict human behaviour , Control human behaviour


Theory of human motives , Classifies basic human needs in a hierarchy , Theory of human motivation



Sources of personality difference related to two important factors. These are

Identify the steps involved in achieving improvement in communication within the organization.

Simple messages , Use of multiple channels , Promoting inter-group communication

The concepts dealing with the nature of individual are:Whole person , Motivation , Human dignity


Select the needs which are discussed by the need hierarch theory.Physiological needs , Security needs , Self realization needs

Select the organizational stressors which are intrinsic to the job.

State the needs as stated by Abraham Maslow in his theory.Domination , Gratification , Activation

In organizational context, employees have attitudes related toPrestige of department , Job security

On-going , Informal , Dynamic

The models of Organizational Behaviour are:Autocratic , Custodial , Supportive


An aroused attitude consist ofAffective reaction , Cognition , Action tendency

Work attitudes can be reflected in an organization throughChallenge of job , Job satisfaction , Organizational commitment


Behavioural scientists are focusing their attention on

Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication?Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy


Boredom , Time pressures and deadlines , Exorbitant work demands

What sort of communication is considered to be more effective in modern organization?

playing of soft music , adequate illumination , a soothing colour scheme



Forming , Storming , Norming

State the various functions of communication.Control , Motivation , Information

Identify the task oriented roles.Initiating , Summarizing , Seeking information

The esteem needs manifest itself in which of the following forms.Need for status , Need for power , Need for recognition

Identify the process influence personality development.Identification process , Socialization process

Frederick W. Taylor developed

The blue print of human behaviour at work is represented byProcedures , Rules , Regulations

Basic Organizational Behaviour concepts take into considerationNature of people , Nature of organization



Organizational adaptability , Relationship of organizational structure to human behaviour , Decision making



Indicate the developmental stages that the teams are required to go through.


Wage payment plans , Internal parity of wages , External parity of wages , Non-financial incentives

Rotating the assignments , Challenging the employees by increasing the expected production , Adding other tasks to the job

Fiedler has described situational favorableness in terms of three empirically derived dimensions, viz:

The leader member relationship , The degree of task structure , The leader's positional power

Perception is used inSelection of candidate for employment , Performance Appraisal

Situation where individual differences are unimportant areEarthquake , Drought , Flood

Physiological needs areBasic Needs , Physical needs , Bodily needs

Atmospheric conditions that affect working environment areTemperature , Humidity , Air circulation

Task oriented roles of team include

Organization structure , Performance , reward system

Basic OB concepts take into considerationNature of people , Nature of organization

Needs areUbiquitous , Dominate behaviour , Recurrent

Groups

Styles of leadershipAutocratic , Democratic , Free rein

Sources of personality difference related to important factors likeHeredity , Culture , Family

Human beings consciously tries to avoidPain , Discomfort , Sorrow

According to modern psychologists human behaviour is

Trust’s his subordinates , Has confidence in subordinates , Uses formal communication

Seeking information or opinions , Giving information or opinions , Clarifying and elaborating

The two dimensional approach of Ohio state studies lessened the gab betweenThe strict task orientation , The scientific management movement , The human relations emphases

To form healthy working relationship culture organization needs to look into

Intergral part of any organization , Influence individuals , Have a impact on organization behaviour

Any organizational culture takes place when members shares knowledge and develop ways of coping with issues ofInternal integration , Setting specific targets to achieve , External adaptation

unconscious , sparked by a motion , to satisfy needs

Hedonism means

Disadvantage of autocratic leadershipFrustration develops , Dissatisfaction develops , Conflict develops

Methods and procedures. , Work standards. , None of above.

. receivers assess can be understood by

Alarm reactionInitial , Shock phase , Resistance is lowered

Frederick W – Taylor developed

Internal Set factors areMotivation and interest , Learning


Defence MechanismFantasy , Rationalization , Aggression

Fight or flight mechanismRaised pulse , Rapid breathing , Dilated pupils

Stress results in

Organizational culture includes:

The broad categories of stressors are :Organizational stressors , Personal stressors , Life stressors

Work is

Humans are rational , Human behavior is deliberate , Human consciously avoid pain

Internal forces that cause change in the organizations are related to

practicing empathy with receiver , encourage questions , feedback , watch for signs of information overload

Wage payment plans , Internal parity of wages , External parity of wages

Low morale and job satisfaction , Confusion and chaos , Loss of interest by members in organization

To identify problems for management change manager needs to askWhat is problem , How to solve the problem , When to solve the problem

Physical deviations , Psychological deviations , Behavioural deviations

Organizational rituals and ceremonies , Norms shared by the teams , Commonly used language




Perceptual grouping , Perceptual constancy , Closure principle


Identify the primary levels of conflicts :-Intrapersonal , Interpersonal , Intergroup

Use of person’s physiological processes, Use of person’s mental processes, Attainment of some goal






Select the factors which are helpful in understanding perceptual


Identify which of the given theories pertain to the category of Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory

In an organization the chairs in the reception area are kept facing one another. What is your perception about this organization?

The organization is rigid in nature. , The atmosphere is more tense in this organization. , It’s an unfriendly organization.

In an example of the erection of a stone wall, the work curve shows the following :-

An initial warming up before reaching peak productivity , The leveling off of productivity , Eventual decrement in productivity, probably ending in a spurt again

What are the characteristics of attitudes?Valence , Multiplexity , Centrality

Identify the primary motives of a human being :-Hunger , Thirst , Sleep

Characteristics of entrepreneurial culture are :-Taking risks , Dynamism , Creativity

What are the determinants of job satisfaction?

Identify the situations which reflect upward communication :-

Perception plays a vital role in which of the following areas.

Equitable rewards , Supportive colleagues , Mentally challenging


Selection of a candidate , Deciding on loyalty of an employee , Giving incentive to an employee


1 Hawthorne ExperimentsHugo MunstebergScientific Management movementWagner Act

2 Blake and MoutonFred FiedlerRensis LikertTannenbaum and Schmidt

3 Katz and KahnKeith DavisKurt LewinRonald Lippitt and Ralph K.

4 Douglas McGregorHarold KelleyHerzbergJ.Stacy Adams

5 NoisePeak outputRepetitive taskSoft music

6 ParticipationPaternalistic attitudeScientific and professional employeesTheory X

7 AttitudeOpinionPersonalityValue

8 Fred LuthansFrederick Taylor









8

Hugo MunstebergWaller Dill Scot

9 Direct hurdle in the communication processDonald PelzInterpersonal communication hurdleMcCelland

10 Autocratic leadersFree rein leadersNegative leadersParticipative leaders

11

12 Closure principle of perceptual groupingFigure ground principlePerceptual constancyPerceptual defense

13 Abraham MaslowAlderfer's theoryPorter Lawler modelVroom's theory of motivation

14communication modelcultural barrierencodingformalvertical

15Bureaucratic cultureOrganization cultureProcedures and policiesReward system and measurementTradition, loyalty

16

Every organization contains a blue




Learner-oriented remedy to overcome Member-oriented remedy to overcome Organisational remedy to overcome Process-oriented remedy to overcome Match The Following Question





In a organization there is constant

16

Organizations show

17

Employees who are regular and punctualHR manager comes late frequently

Performance results are minimum

18EgoIdeal selfPer sonarePhysical structuringTraits

19Edward strong Jr.Frederick TaylorInputPathologistWaller Dill Scot

20Freud’s reasoningHuman behavior is directedHuman is constantlyMotivation represents a relation betweenMotive is

21FatigueIntelligenceTemperatureWorkWork efficiency

22Avoiding refers toCompromise achieves moderate but onlyCompromising style refers to behavioursPerson uses avoiding style

23

Organizational behavior helps to understand the importance of

Organizational objectives cannot be


Managers do not bother to motivate, guide, develop employees organization

Organization help people achieve their own personal objectives





Match The Following Question A negotiation situation is one in which the individuals are


23ConflictIncompatibleInter personalIntra groupIntra personal

24

25

A can have strong super ego isA personality becomes disorderlyCattell has extensively worked on traitsId is pressing for satisfaction

26face to face interact conditionfear of reprisalfilterslateral communicationvertical communication

27

Benevolent leaderConsultative leaderDemocratic leader

Leadership makes difference between

28AlderferDouglas Mc GregorGrowthIncentivesVroom’s Theory

29AttitudeGoal conflict


Event in the surrounding environment strongly influence.

It is interesting to know that the word “personality” by derivation should mean

Monetary rewards, authoritarian leadership style and motivational strategies for performance are ineffective.

Personality is a stable set of characteristics and tendencies

Personality is the organization of an Match The Following Question

When too much energy is consumed by ego in mediating between the id and super ego



Leadership actions are related to degree of authority used by managers and



29

Inter groupProcedural conflictSituation

30assume differenceschoose channelsmultiple channel is usedpractice empathysimplify messages if possible

31Division ofGoalHow ThorneMeaningfulOrganizational

32Forming stageNorming stageProblem solving teamsSelf managed teamsVirtual team





Human relationsPsychology and industrial efficiencyWage payment plansLabour movement

Managerial gridContingency Theory of LeadershipFour Systems ManagementLeadership Behaviour Continuum

Advocated varied meanings of leadershipDefined leadership as human factor that binds people togetherFather of group dynamicsSeries of pioneering leadership studies

Theory X and theory YAttribution theoryTwo factor theory of motivationEquity theory

is a distracteris a result of efficiencyis a cause of boredomincreases productivity

Supportive organizationCustodial organizationCollegial organizationAutocratic organization

RespondExpressionBehaviourJudgment

Human relationsScientific management

Correct Answer

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Industrial accidentsIndustrial psychology

Disturbance in telephone lineImpact of supervisor's power on his satisfactionLow intellectual capacity of an employeeEmployee-based reasons for failure of upward communication

Provide security and satisfaction to his subordinatesAvoid power and responsibilityAct domineering and superior with their subordinatesExercise control mostly by using forces within the group

Encourage all members to evaluate ideas criticallyMake a decision only after all ideas have been evaluatedMultiple groups examine same issueUse subgroups to develop alternatives and compare solutions

Related to the Gestalt school of psychologyPerception of objects with reference to its backgroundRelated to sense of stability in a changing worldPerceive thing or objects that are supportive and satisfying

Theory of need hierarchyRecognizes three groups of core needsRelationship between performance and satisfactionExpectancy model

seven partssemanticdecodinginformalhierarchy

Values rules and regulationEmployee behavioursShapes organization cultureAffect organization cultureAttributes of clan culture

Print of human behaviour at workBetween people structure an technology

Correct Answer

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By an individual or a small group of individualHierarchy of authority

He is reluctant to talk on time management

In custodial model of organization

At the same time people help organizations achieve its objectives

In autocratic model of organization

FrendRogerto sound throughSheldonAll port

Vocation interestScientific managementOutputHuman illnessIndustrial psychology

Human behaviour is like an ice bergTo satisfy needs and drivesIn conflict with selfNeeds, drives and goalsFelt needs

Rest pausesBoredomWorking environmentCurvePerformance

Committed to peaceful means of resolving their dispute.

Unassertive and uncooperative behaviourPartial satisfaction for each partyAt an intermediate level of cooperativenessTo stay away from conflict

Correct Answer To be rewarded by organization in order to encourage desired behavior

Correct Answer

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Correct Answer

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Correct Answer

DisagreementGoalsBetween individualsAmong membersWithin an individuals

The way people behave at any particular time.

What an individual only appears to be not what he really is.

When applied to intelligent, independent, confident worker.

Personal pattern of tendencies.

Likely to be in constant and pronounced battle with the id.When either the id or super ego is active.

The ego is trying to delay it.

An individual personal development is adversely affected.

highest media richnesspeople are afraid to speak their mindemployees ideas get transmitted upwardamong peoplebetween hierarchical positions

Heavily oriented towards productionSome involvement of subordinates in decision makingComplete trust and confidence

Amount of freedom available to subordinates

Success and failure

ERG theoryTheory X & YIntrinsic desireMotivatorsM = (V * E )

Positive or negativeIncompatible expected

Correct Answer

That determine those commanlities and differences in the psychological behaviour of people

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In various work settings employing a number of psychological measures

Correct Answer

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Between groupsUnion – managementFavourable or unfavourable

until similarity is provenwith less noise and distortionif one failed other can be usedput yourself in the recipient’s shoeskeep it short and simple

LabourAchievementExperimentsRelationshipBehaviour

Initial stageNorms establishedCost problemsTask rotationInformation technology

Correct Answer

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Documents

Organizational Behaviour Consolidated