Organizational Behavior

Lecture 32

Recap from Lecture 10

1. Forces for change

2. Planned versus unplanned change

3. Resistance to change

4. Overcoming resistance to change

Recap from Lecture 11

1. Approaches to managing change

1. Lewin’s three step change model

2. Kotter’s eight step plan for implementing change

2. Organizational development

3. Creating culture for change

1. Innovation

2. Learning organization

Recap from Lecture 12

1. Explain what is meant by ethical behavior at work.

2. Discuss important factors that shape ethical behavior at work.

3. Describe at least four specific ways in which management can influence ethical behavior at work.

4. Employ fair disciplinary practices.

5. List at least four important factors in managing dismissals effectively.

Recap from Lecture 13

• Identify main functions of communication• Describe the communication process and distinguish between

formal and informal communication• Contrast downward, upward and lateral communication and

provide examples of each• Contrast oral, written and non verbal communication

Recap from Lecture 14

• Contrast formal communication networks and the grapevine

• Analyze the advantages and challenges of electronic communication

• Show how channel richness underlies the choice of communication channel

Recap from Lecture 15• Identify common barriers to effective communication• Show how to overcome potential barriers in cross-cultural

communication

Recap Lecture 16

• What is leadership• Trait Theories of Leadership

– Big five personality model– Limitations

• Behavioral Approaches to leadership– Ohio State Studies/U. of Michigan– University of Michigan Studies

Recap Lecture 17

• Contingency Theories of Leadership– Fiedler’s Contingency Model– Cognitive Resource Theory– Hersey and Blanchard’s Situational Leadership

Model

Recap Lecture 18

• Path Goal Theory• LMX Theory• Inspirational Approaches to Leadership

– Transformational Leaders– Transactional Leaders– Laissez-Faire Leadership – Ethical Leadership– Online Leadership– Mentoring

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Recap Lecture 19

• you should be able to:– Define conflict.– Differentiate between the traditional, human relations, and

interactionist views of conflict.– Outline the conflict process.– Define negotiation.– Contrast distributive and integrative bargaining.– Apply the five steps in the negotiation process.– Show how individual differences influence negotiations.– Assess the roles and functions of third-party negotiations.– Describe cultural differences in negotiations.

Recap Lecture 20

• Why Safety is Important• Occupational Safety Laws in Pakistan• Responsibilities and Rights of Employers and

Employees• Top Management’s Role in Safety• What Causes Accidents?

– Unsafe conditions and other work related factors• What causes unsafe acts?• How to prevent accidents?

– Reducing unsafe conditions

Recap Lecture 20

• Reducing unsafe acts by emphasizing safety• Reducing unsafe acts through

– selection and placement– Training– motivation

• Conduct safety and health audits• Workplace health hazards• Workplace substance abuse• Infectious diseases• Stress burnout and depression

Recap Lecture 20

• Computer related health problems• Workplace smoking• Violence at work

Recap Lecture 21

• What is Power?• Contrasting leadership and power• Basis of power• Dependency – the key to power• Power Tactics

Recap Lecture 22

• Effectiveness of Power Basis• Power Tactics• Factors Influencing the Choice and Effectiveness of

Power Tactics• Preferred Power Tactics by Influence Direction• Political Behavior• Determinants of Political Behavior• Influences of Political Behavior• Organizational Policies and Resource Allocations

Recap Lecture 23• What is Equal Employment Opportunity?• What is sexual Harassment?• Defenses against discrimination allegations• Adverse Impact• Bona fide occupational qualifications• Business Necessity• Discriminatory Employment Practices

– Recruitment– Selection standards

Recap Lecture 23

• Diversity Management• Workforce Diversity in Practice• Diversity’s Benefits• Equal Employment Opportunity versus Affirmative

Action• Steps in Affirmative Action Program• Improving Productivity through Diversity Management• Recruiting Minorities Online• Reverse Discrimination

Recap Lecture 24

• What is Recruitment • Sources:

– Internal Searches– Employee Referrals/

Recommendations

Recap Lecture 25• What is Recruitment • Sources

– External Searches– Alternatives

• Recruiting Globally• The selection process :

1. initial screening interview2. completion of the application form3. employment tests4. comprehensive interview5. background investigation6. conditional job offer7. medical/physical exam8. permanent job offer

Recap Lecture 26

• The selection process• Selection from a global perspective• Final Thoughts: Excelling at the Interview• Training & Development• HR: Who is Managed?• HR: Who is involved• Elements of HR

Recap Lecture 27

• Critical HR goals• Strategic Tensions • Best Fit/Best Practices• Critique of the views

Recap Lecture 28

• What is Structure• Matching Strategy with structure

Recap Lecture 29

• Forms of organizational structure• Functional structure• Divisional structure• SBU Structure• Matrix structure

• Conclusions and implications

Recap Lecture 30

• How Strategy Develops, Vision and mission statement