Orgacom Final Paper.1 in Business Communication

7/25/2019 Orgacom Final Paper.1 in Business Communication

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DE LA SALLE COLLEGE OF SAINT BENILDE

A Case Study onOrganizational Culture

of PCOLOA CO!"SE "E#!I"E$ENTO"GANI%ATIONAL CO$$!NICATION

MEMBERS:

ABARRACOSO, Ar&el

GERONIMO, Nao&i

ROGIO, Aryan 'ay

PROFESSOR:

Prof. Anne C. Camit

T()*

/2015

COMPANY PROFILE


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A Cae St!"# on Or$ani%ationa&C!&t!re of P'CO(O

A. Miion

PHCOLO is a Carrier of Carriers. It provides critical infrastructure in the ICT

(Information and Communications) industry. Its primary customer base is the

telecommunications industry, hich provides netor! connectivity solutions to institutions that

e"chan#e voice and data.

B. )iion

To build and sustain !ey relationships by ensurin# the balance of corporate investments,

operational e"cellence, and lon#$term corporate sustainability ith customer satisfaction and

ell$bein# as verified by contract reneals (repeated sales), ne sales and a %&netor!$effect&&

via ord$of$mouth advertisin#

C. Com*an# +a$&ine

PHCOLO is simply communication infrastructure you can build on. . . create on. . .

rely on. . . affordably.

. Com*an# 'itor#

In ', the youn# scion of a fiercely independent Philippine broadcast * radio station,

+- etor!, as compelled by the dar!ness of Post artial La to reach for a li#ht. /The

economy as in shatters, the Cory -dministration faced coup after coup . . . and I could not #et

a business phone line. . ./ rs. 0uavit said. /I had to do somethin#./

PHCOLO Inc. as founded by 1udith 0uavit 2a34ue3, an ac!noled#ed visionary in the

Philippines ICT space. In '5, she laid the first fiber in the nation&s Central 6usiness 0istrict

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and constructed its first 75$storey s!yscraper and intelli#ent buildin#, The Pea!. Her

construction of telecommunication neutral infrastructure has provided impetus to the pioneerin#

endeavors on the internet.

The PHCOLO telecommunication cross connection site provides collocation and last$

mile infrastructure to leadin# Carriers and Internet 8ervices Providers on four (7) platforms9

ireless, cable, :thernet, and copper.

1udith&s investment in ICT includes the onership of telecommunication toers and data

centre$#rade properties leased to hi#h$value secured$pac!et data providers such as the financial

industry.

-t PHCOLO, ireless is an option. The PHCOLO toer;


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PHCOLO is ithin '@7 !ilometer radius of the head4uarters * netor! operations centers

of the countryAs leadin# Carriers.

PHCOLO facilitates unprecedented speed in9

Carrier fiber netor! up#rades

aintenance * trouble$shootin#

8L- Compliance

Its telecommunications toer ons an unprecedented reputation for9

8i3e, hei#ht, stability

Line$of$8i#ht Population Beach

PHCOLO Meet-Me-Room

It provides unparalleled opportunity for you to #ain direct one$hop access to the

Philippine carriers& international #ateays and national netor! hubs via fiber or copper, thus

creates hi#h$speed carrier, lin!s redundancy * dependable last mile connectivity.

Nature of he Com!an"

The nature of the company is infrastructure by providin# its customers a variety of colocation

options9

8pecially constructed 7'B cabinets

Ca#es for >$< cabinets per ca#e

0edicated fire$rated vaults ith loadin# capacity of up to fourteen ('7) rac!s per

vault. :ach vault is supplied circuit brea!er, fire suppression * biometric systems

0ata centre$#rade office space from ', 5?? s4. feet to , 5?? s4. feet

Toer Colocation PHCOLO offers last mile and ireless distribution capabilities

throu#h spot location services at the Toer of Poer (T$O$P)

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E. 'EROES

-ccordin# to r. -studillo, the hero of their company is none other than rs. 1udith

0uavit$2as4ue3 ho is the founder of the PHCOLO and remains influential after her

retirement as president. 8he is the %&scion&& ho #uards the company to alays be in the ri#ht

trac!. He also said that, % Si Mrs. Duait is a ery !ands"on pedant from pro#ects to

eeryt!in$. S!e %no&s eery corner of t!is business and if

t!ere is somet!in$ &ron$ &it! it.' rs. 0uavit truly

e"emplifies the values of the company throu#h her dedication

to or!. -ll employees respect her and alays have a hi#h

re#ards to her as one of the pillars of PHCOLO. -fter of

almost to decades, PHCOLO remains one of the most

respected companies in providin# critical infrastructure in

the ICT industry thereby deliverin# and e"ceedin# the D

industry standards to . D amon# other sta!eholders& re4uirements identified in the

Euality ana#ement 8corecard.

F. RI+ES AN RI+A(S

:very company has their on shared activities that are e"clusive to them. PHCOLO, Inc.

has rites and rituals conducted then and no. In our intervie ith r. -studillo of PHCOLO,

e have learned about the routinary activities they practice inside their company to inculcate the

corporate values in their employees. The company is very #enerous to its employees. 8ome of

the rites and rituals they practice are Christmas parties, summer outin#s, :mployee of the Fear

-ard Pro#ram, %&pahanda %& to the birthday celebrant and other activities related to the

company. -side from the folloin#, the company also conducts ee!ly meetin#s and annual

team buildin#s that can help the employees develop both their soft and hard s!ills that are assets

5 - P a g e

3en #o! ta&4 to

3er, a&am mo na

3e i er# 6itt#4a3it na

en$ineerin$ o


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of the or#ani3ation, but more importantly, these are the activities here employees can feel the

sense of belon#in#ness.

G. (OGO/S7MBO( OF +'E COMPAN7

The symbol of PHCOLO is none other than (!e Pea% (o&ershere the company

resided by the time of its construction became a trademar!. r. -studillo revealed to us the

meanin# behind The Pea!is %(!e People &!o )ffectiely *pply +no&led$eG hich durin# '5

is the tallest buildin# in the a!ati 6usiness 0istrict ith over 75 floors.

eanhile, PHCOLO, short for Philippine Colocation, is the pioneer of premiere

telecom cross$connection facility in providin# last$mile infrastructure to leadin# carriers and

internet service provider in the country.

The lo#o embodies the company identity in its pursuit of 4uality. In order to do that, the

employees must on an observin# and in4uirin# mind. They must be ea#er to apply their

!noled#e fearlessly and tirelessly. They must be attentive to customer needs to be alays the

best they can be.

'. SPACE/OFFICE (A7O+

Located at The Pea! Toers, PHCOLO&s en#ineerin# office is found at '5 thfloor of the

buildin#. rom the lobby up to the office, e can already see the simple yet ele#ant interior

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desi#n of the company. Its spacious corridor, carpeted floors and e"4uisite paintin#s, that rs.

0uavit has personally chosen, imbibes a co3y feelin# to all employees. The corridors ere

especially made ider to allo easy access of the installation of heavy e4uipment such as P8(ninterrupted Poer 8ystem) needed to #ive hi#h 4uality service to their clients.

oreover, the hole company as built in reinforced steel bars and moisture barriers on

its e"ternal and internal alls alon# ith ti#htly sealed conduits to provide protection to the

sensitive optic fibers in the colocation area. The company has three main rooms9 colocation

room, conference room, and the president&s office. Other areas are the loun#e, pantry, and dinin#

area.

hen e first visited the company, e sa people ho are so immersed in hat they are

doin# but !ind enou#h to accommodate our presence. There are Jero" machines in both corner

of the office for employee&s accessibility purposes. -t this point, e could clearly sense the

professionalism in the office and ho passionate employees ere in #ivin# their best in or!.

FLO+ OF INFO"$ATION

The flo of information present in the

department are both upard and donard communication.

,May alam %a -a%o na di nila alam/'

,0ou -1 %no& t!in$s t!at t!ey dont %no&/'

The first statement proves that donard and

upard communication are present in the company because r. -studillo himself tal!s to hissubordinates durin# their ee!ly meetin#s. or e"ample, the donard communication can be

seen hen he #ives instructions every meetin# on hat his employees ill do re#ardin# clients&

concerns and e4uipment maintenance. This is a donard communication because his #oal is to

influence or direct his staffs on ho to improve their service.

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N$a#on, 4ai&an$an

mo rin i&an$ t!r!an

4!n$ ano #!n$ "i *a

ni&a a&am . . *ara

ma&aman ni&a 4!n$

ano *a an$


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oreover, the second statement shos that there is an upard communication because

r. -studillo reco#ni3es the importance of the su##estions of his staffs durin# their meetin#s.

-nother instance here upard communication can be seen is hen his subordinates tell thin#she doesn&t !no. He said, KPa!in##an mo sila. . .G This shos that he is very open to listen to

his subordinates to address their concerns. -nd that&s hy there is an upard communication in

their or#ani3ation.

CANNEL OF CO$$!NICATION

r. -studillo uses the Kface$to$face channelG than

any other ay or method in communicatin# ith other

employees. He stated that he doesn&t li!e ritin# a letter. He

prefers usin# face$to$face channel since this method

does not ta!e a lot of his time and it allos him to #et an immediate feedbac!. -nd because of

this, he could also react instantly.

:ven before the intervie started, e noticed that some employees in the office ere

havin# a conversation ith r. -studillo about certain matters. This #ave us an indication on

hat channel r. -studillo uses.

Hoever, r. -studillo uses a letter or memo in some cases.,+apa$ sulat2 susulat lan$

a%o %apa$ meron silan$ ano. . a! meron silan$ %aso %asi %ailan$an nilan$ i"receie yun. .'

He shared to us the steps if an employee violates certain policies or, ith ust cause, in

terminatin# employees.

$ANAGE$ENT TEO",

; - P a g e

Ma$an"a 4ai #!n

to>fa=e? e3.

A#a6 4o n$ i!!&at

e3. @

#$Madalas ako sumabay sakanila sa lunch para magkaroon

ako ng bond sa kanila. In that

way, mas magiging komportable

sila sa akin.


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The mana#ement theory present in the

company as Human Belations. 0espite their limited

interactions ith each other, r. -studillo as doin# his bestto build rapport beteen them. %&Madalas a%o sumabay sa

%anila sa lunc! para ma$%aroon a%o n$ bond sa %anila. 1n

t!at &ay2 mas ma$i$in$ %omportable sila sa a%in. r.

-studillo also encoura#es his staffs to #ive su##estions

and feedbac!s. This increases participation of the staffs and clearly proves the open flo of

communication that is one of the characteristics of this theory.

MO+I)A+ION S+RA+EGIES

6ased on our intervie, r. -studillo opted to use

e"trinsic reards to motivate his staffs to be more productive.

In our intervie ith him, he said that before the

mid$year and year$end, he can submit a re4uest to the board

to increase the bonus of his staffs. These monetary reards !eep the staffs to remain focused in

increasin# their performance. -nd since they don&t often have the time to bond ith each other,

to praise one&s #ood performance, middle mana#ers li!e r. -studillo uses bonus to notify their

staffs that they are appreciatin# their efforts.

%OO&'ILL

- P a g e

a*a$ ma ma&a4i

#!n$ Don! ni&a, iDi$

aDin na$>e>e=e& i&a

4a#a *a$D!ti3in *ani&a a !!no".

'in"i #!n$ &a$in$

i4a6 nan$ i4a6, *or4e

Do 4a e3 i4a6 nan$


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ANAL,SIS


r. -stodillo shos a KFO$-ttitudeG hen

he tells us about ho he #ave value to the contribution of

other employees in achievin# their #oals.

,*t %ailan$an mon$ malaman yun$ alam nila e!2' as

stated by r. -studillo.

Other than the fact that the business

nature of the or#ani3ation demands Kspeedy

pacin#G of responsibilities, r. -studillo still hasvarious practices here he shares some moments

ith his employees and ho he creates a friendly

atmosphere in his department manifests in such

practices.

He establishes mutual trust as an ambiance in his department by havin# a fre4uent

conversation ith them inside and outside of the company&s premises. He also oins his

employees in bas!etball #ames.

Loo!in# bac! at our e"perience at PHCOLO, e have observed that there&s little

interaction beteen staff to staff as ell as mana#er to staff due to their fast$pace$or!in#$

environment unless it&s brea! time.

In the mornin#, at around =9M? a.m., r. -studillo ill as! someone from his staff to lead

the ornin# Prayer for their #uidance, %&Prayers &ill !elp us to condition ourseles before

facin$ tedious tas%s &aitin$ for us in eery day. $ said r. -studillo. Then, at e"actly =9>?

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(a$i ni#o i#an$

4a!a*, ta*o a3 ano,

a3 $ame. Ba4etDa&&

$ame, 4aama a4o.

Gan!n naman #!n


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a.m., all staffs of the en#ineerin# office ere busy doin# their individual tas!s. 8ome of them

ere anserin# phone calls hile some ere chec!in# emails. -s for en#ineers, the first thin#

they ill do in the mornin# before they even drin! their coffee is to chec! if there are complaintsfrom the clients. If there are complaints, they ill #o to the Colocation room to fi" the problem

or if there&s none they ill still #o to the Colocation room to chec! the e4uipment.

-ccordin# to him, Dito sa amin2 !indi mo mapapansin an$ pa$lipas n$ oras.

Ma$u$ulat %a na lan$ lunc! brea% na2 sa dami %asi nan$ $ina$a&a. This statement shos ho

serious are the staffs of en#ineerin# office to their or!. They are aare of their accountability

for every unhappy client ho ill pull out somethin# from the company.

r. -studillo also revealed to us that their company believed that for eery repeat

customers2 is a companys success. :mployees in the en#ineerin# department are responsible in

ensurin# the continuous operation of the company&s e4uipment as ell as monitorin# the

installation of lessees& e4uipment. They ne#otiate e4uipment related contracts ith e"ternal

services from time to time. 6ut more importantly, they provide support and assistance to clients

on technical matters at the colocation area

oreover, the layout and desi#n of the en#ineerin# office shos the support of the

mana#ement in their department because the spacious corridors allo the staffs to move freely in

accomplishin# their tas!s. The hi#h 4uality materials used in the office are there not only to

protect the sensitive e4uipment but also their staffs. The interior desi#n of the office creates a

very positive ambiance that helps in motivatin# productivity to the staffs.

hen it comes to reardin# and encoura#in# productivity to his staffs, r. -studillo&s

response has shon us that the or#ani3ation relies more on monetary reards. PHCOLO

reco#ni3es outstandin# employees ho manifest citi3enship behavior by #ivin# them :mployee

of the Fear -ard. -ll aardees enoy a hi#her bonus and some per!s from the mana#ement.

This practice motivates employees to enhance their performance and commitment to the

or#ani3ation. The company also #ives #iveaays durin# their Christmas party and durin# team

buildin# activities every summer. Hoever, r. -studillo, from time to time also commends his

staffs for their perseverance in the ob. -ccordin# to him, these reards helps his staffs feel

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appreciatedN thus, they ill or! harder and the harder they or! the more profit their company

can #enerate. r. -studillo also calls himself a leader ho #ives value to the active participation

of his subordinates in achievin# their #oals rather than a boss ho ust provides instructions tohis employees to achieve his on #oals.

In dealin# ith employees ho do not abide by the company&s policies, r. -studillo

said, Kirst, verbal instruction, then memo, then arnin#, tapos suspension of the rit of Habeas

Corpus.G e all lau#hed that time because of the term he used, but if e ill ust thin! about it

carefully, this shos ho he mana#ed to inect humor despite or! demands in tal!in# ith

other employees. -nd #iven the fact that his employees do not often have lon# personal tal!

ith their Kleader,G this !ind of conversation ma!es them feel better and comfortable. This is

more or less the ay of r. -studillo to build a #ood relationship ith his co$or!ers aside from

playin# #ames ith them.

In terms of the flo of information in their or!place,

the presence of both upard and donard communication are

important. The upard communication such as the opinions and

su##estions #iven by his staffs durin# their ee!ly and monthly

meetin#s ma!e them feel empoered and accountable in

deliverin# hi#h 4uality service to their clients. ,May alam %a

-a%o na di nila alam/',0ou -1 %no& t!in$s t!at t!ey dont %no&/'3r. -studillo said.

hen e arrived at the office of r. -studillo, only his staffs ere physically present.

r. -studillo hi#hli#hts that he remains Kon$callG hen outside the office to address or!$

related affairs. This #ave us a hint on hat channel of communication they use.

urthermore, face$to$face conversation is hi#hly valued by r. -studillo compared to

other means of communicatin# to his staffs. He li!es the efficiency this type of channel entails

because it ill lessen the mista!es that his staffs can commit due to distorted decodin# of

messa#e. He can see to their facial e"pressions if they understand his instructions and if not he

can clarify it ri#ht aay. -lso, the beauty of this channel is that it helps the staffs to feel the

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ito 4ai,

ma#a"on$

maDi&i an$a=in . +i a4a


13/22


importance of the instruction as ell as the personal touch that the use of channel brin#s. e

thin! that this is a ay of office head li!e r. -studillo in folloin# rs. 0uavit&s #ood

e"ample of bein# hands on.

Overall, e can conclude that PHCOLO&s hi#h re#ards to attention to detail have brou#ht

the company its success. On our ay to the lobby, there as a #roup of employees of PHCOLO

that have captured our attention. e sa them puttin# the recent nes clippin#s about PHCOLO

featurin# their company&s feat in continuin# to surpass the industry standards despite economic

drabac!s in a frame and hile doin# it ith a smile. -t this point, e can say that, from these

employees deli#hted smile and r. -studillo& sense of pride hile sharin# this to us, their

department&s contribution to company success is a clear representation of supportive climate in

the or#ani3ation. ot only that, but also the dedication that the staffs of en#ineerin# office are

#ood indication of their support and commitment to the company values of transparency2

accountability and inte$rity. That is hy PHCOLO continues to stand out amon# its

competitors. Hence, PHCOLO have on our respect for their undyin# dedication to develop

their employee&s s!ills to #ive the best their clients deserve.

APPEN&ICE(

IN+ER)IE +RANSCRPI+

IN+ER)IE +RANSCRPI+

Inter)ie*ee+ En,r Albert Astu.illo

Head of :n#ineerin# Office

Naomi+ +ood mornin#, sir I am aomi C. +eronimo.

Ar"an+ I&m -ryan 1ay P. Bo#io.

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Armel+ -nd I am -rmel P. -barracoso.

Naomi+ e&re from 0e La 8alle$Colle#e of 8t. 6enilde ta!in# up Or#ani3ational

Communication.Ar"an+ This intervie ill allo us to apply our learnin#s in our class.

Naomi+ 6efore e could formally start, can e as! for your permission to record this

intervie

Mr Astu.illo+ Hmm. Fou could ta!e don notes but as much as possible pede ban#

hindi nalan#

Armel+ O! sir, e understand. 6ut can e ta!e pictures of us to#ether, as ell as the facilities,

durin# and after this intervie

Mr Astu.illo+ Feah, sure.

Naomi+ O! sir.

Ar"an+ 8o sir, hat are the corporate values of the company

Mr Astu.illo+ Transparency, accountability, inte#rity, at %tsa!a e4uity ithin the rule of la

and its dealin#s.

Naomi+ 8ir, ho is the most influential person in the company

Mr Astu.illo+ Hmm. 8i rs. . .%yun# Chairman. Her name is rs. 1udith 0uavit.

Naomi+ 8ir, hat is her role that she best e"emplifies in this or#ani3ation

Mr Astu.illo+ 8he is the scion of the company !aya n#a !ahit ipinasa na niya na sa ana! niya,

na si r. 2as4ue3, an# mana#ement n# corporation she still remains influential.

Naomi+ 8ir, hat are the values that rs. 0uavit represents

Mr Astu.illo9 2alues Hmm. .

Naomi+ I mean, the remar!able traits that rs. 0uavit has that affect you as an employee of

the company.

Mr Astu.illo+ Hmm. 8he is talented and fast$learner. 6ut most importantly, rs. 0uavit is a

very hands$on pedant from proects to everythin#. 8he !nos every corner of this

business especially hen there&s somethin# ron# ith it. hen you tal! to her, alam

mo na she is very itty !ahit na en#ineerin# o administration an# pa#$uusapan, that is

hy, I learned a lot from her, e all learned from her. :very time she ill stop by the

company and see ho e are farin#, e opted to stop hat e are doin# for a hile and

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#reet her. e, includin# r. 2as4ue3 admire and respect rs. 0uavit for her dedication

in this business.

Naomi+ Than! you, sir for that very detailed description of rs. 0uavit. e"t 4uestion, hatare the routinary activities that you practice in the company

Mr Astu.illo+ hat do you mean by routine

Naomi9 Li!e for e"ample sir, in other companies they have employee of the month. 0o you

also have that here

Mr Astu.illo+ eron !amin# employee of the year.

Ar"an+ 8ir, hat are the per!s that an employee of the year usually #ets

Mr Astu.illo+ 6asically, aside from their Christmas bonus, they #et other surprises from the

mana#ement.

Ar"an+ 8ir, hat are the usual practices in your department I mean, the day$to$day practices,

the habitual ones.

Mr Astu.illo+ Hmm. . . si#uro un# daily mornin# prayer namin dito sa office. ahala#a yun

para sa amin !asi prayers ill help us to condition ourselves before facin# the tedious

tas!s that aaits to us every day.

Naomi+ Indeed sir.

Ar"an+ Is there anythin# else sir, aside from mornin# prayers

Mr Astu.illo+ e also have periodic monitorin#.

Naomi+ onitorin#, sir

Mr Astu.illo+ Feah, buildin# monitorin# . . . lahat !asi sa en#ineerin#, monitorin# tala#a.

e ensure re#ulated operation of re#ulated e4uipments and e also monitor installation

of lessees& e4uipment. rom time to time e ne#otiate contracts ith e"ternal services

related to e4uipment maintenance and most importantly, our office provides support and

assistance to clients on technical matters at the colocation area.

Ar"an+ 8ir, ho about those that are related ith the employees in your department Ho do

you interact ith each other 0o you practice mornin# e"ercises to ener#i3e your staffs

Mr Astu.illo+ o, e only have ee!ly meetin#s.

Naomi+ 0o you still have other practices, sir, aside from hat you have mentioned earlier

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Mr Astu.illo+ hat !ind of practices ba %Fun# related ba sa or! or related in the

relationship beteen employer and employee

Naomi+ or! related, sir.Mr Astu.illo+Hmm. . . coordination meetin#. -no !asi eh. . %yun# tinitu!oy mo, mas

applicable m#a food chain. . mas ano !asi sila sa m#a relation beteen mana#er and

employee. 0ito !asi, masyadon# mabilis an# pacin#. Tiya!a halos %di na !ayo na#$i$

interact ith each other. . 6ecause here, it&s all about property mana#ement. Fou are

less concerned in the employees because your main focus is in the buildin# itself. %Fun#

employee$employer, si#uro may meetin# !ayo m#a once a ee! or once a month.

6inibi#yan mo lan# siya n# command pero ala !ayon# masyadon# time. 0ito !asi, an#

damin# na#$c$complain. -n# dami niyan eh %di ba Plus %yun# e4uipment mo, !ailan#an

mon# i$monitor. Qaya %yun# alam mo, %yun# m#a instructions mo, constant nalan# %yun.

%Fun na %yun han##an# sa dulo. 0ito sa amin, hindi mo mapapansin an# pa#lipas n#

oras. a#u#ulat !a na lan# lunch brea! na, sa dami !asi nan# #ina#aa.

Naomi+ O!, sir.

Mr Astu.illo+ Hindi %yun# panay$panay. ala n# oras para %dun.

Naomi+ O!, sir. 8o sir, hen you #ive commands to your subordinates, ho it is usually done

Is it throu#h the use of memo or ust simply verbal instruction

Mr Astu.illo+ -!o !asi, ano eh. . . (tryin# to demonstrate face$to$face communication ith

the use of his hands)

Naomi+ ace$to$face, sir

Mr Astu.illo+ Feah. as ma#anda !asi %yun eh. . !asi I don&t ant ritten instructions.

Naomi+ O!, sir.

Mr Astu.illo+ I only rite hen they have a case. Qailan#an !asi nilan# i$receive %yun.

Ar"an+ 8ir, ho do you usually converse ith your employees or subordinates Is it alays

face$to$face

Mr Astu.illo+ Casual lan#.

Naomi+ 8o sir, hen you have employees that e"cel in their or!, ho do you motive them to

be more productive

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Mr Astu.illo+ e re4uest a bonus every mid$year and year$end sa board. %0un nila nalalaman

!un# na#$e$e"cel sila. Qapa# mas mala!i %yun# bonus nila, it only means one thin#.

Naomi+ O!, sir.Ar"an+ 8ir, do you conduct team buldin#s

Mr Astu.illo+ Team buildin#s Feah. .

Ar"an+ Is it done yearly

Mr Astu.illo+ Hmm. . Fes, yearly. -nd of course, Christmas party. :very Christmas party

namin namimi#ay an# company n# m#a #iveaays aside from raffles and yun# m#a

pri3es sa #ames.

Naomi+ 8ir, about company outin#s, hen it is usually held

Mr Astu.illo+ -pril Feah. . durin# summer. e also prepare birthday surprises for the

staffs.

Naomi+ -t your on e"pense, sir

Mr Astu.illo+ hen it comes to that matter, si boss, si r. i#uel 2as4ue3.

Naomi+ 8o sir, ho do you facilitate the feedbac! in your employees 0o you direct hat the

employees ill do or you usually as! for su##estions

Mr Astu.illo+ utually. %0i !a peden# ano eh. Qasi you !no somethin# they do not !no.

-nd at the same time, you need to !no hat they !no. #ayon, !ailan#an mo rin

silan# turuan !un# ano %yun# %di pa nila alam . . para malaman nila !un# ano pa an#

pa#bubutihin. Hindi %yun# la#in# i!a nan# i!a, por!e boss !a eh, i!a nan# i!a.

Fou need to listen to them.

Ar"an+ Is there a time sir that you lunch to#ether ith your employees

Mr Astu.illo+adalas a!o sumabay sa !anila sa lunch para ma#!aroon a!o n# bond sa !anila

!asi tuin# lunch brea! lan# naman !ami na#!a!aroon n# time ma#!amustahan. In that

ay, mas ma#i#in# !omportable sila sa a!in.

Ar"an+ O!, sir. -re you strict ith the company policies hen it comes to your employees

Mr Astu.illo+ Hmm. . as lon# as they do not harm the company. Tiya!a !asi, an# main

concern namin ay e4uipment and oners and tenants !asi sila %yun# !ailan#an namin# i$

please. Qasi ano %to eh, property mana#ement. Our company believe na every repeat

customers, is a company&s success.

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Naomi+ 6ut usually sir, ho do you handle hard$headed employees

Mr Astu.illo+ Hmm. . irst, verbal instruction, then memo, then arnin#, tapos suspension of

the rit of Habeas Corpus.(everybody lau#hs)

Mr Astu.illo+ 6asta %yun# ano, hindi mo na sila pa#sasalitain. Ipasusundo mo na sila dun sa

a#ency.

Naomi+ O!, sir.

Ar"an+ 8ir, hen your employees perform beyond hat they ere e"pected to do, do you

practice any reard system to reco#ni3e the same

Mr Astu.illo+ hen they e"cel, %yun n#a, as I mentioned earlier, they ill receive a mid$year

and year$end bonus. -t %tsa!a na#papameryenda rin a!o.

Naomi+ 8ir, ho do you maintain #ood relationship beteen your co$or!ers

Mr Astu.illo+ Fou alays tal! to them. Tapos ano, #ames. 6as!etball #ames !asama a!o.

+anun naman %yun para ma#in# close !ayo. as ma#anda !asi !apa# hindi !a boss,

dapat leader !a.

Naomi+ 8ir, is there any reason behind the colors of the company lo#o Is there anythin# that it

si#nifies about the company hy is it color blue

Mr Astu.illo+ Hmm... ait. . It&s not the color eh, but the name. PHCOLO means Philippine

Colocation hich stands for the line of our business hich is Colocation. ell if

ma#tatanon# naman !ayo hy %The Pea!,& %yun# !atabin# company namin hich is

pa#mamay$ari rin ni rs. 0uavit, ibi# sabihin naman nu&n ay KThe People ho

:ffectively -pply Qnoled#e.G 6ecause our lo#o embodies our company identity in its

pursuit of 4uality. -nd that e, as employees, must on an observin# and an in4uirin#

mind. e must be ea#er to apply it fearlessly, tirelessly, and most importantly, e must

be attentive to customer needs to be alays the best. +usto !asi n# man#yari, na si rs.

0uavit, everytime na baban##itin n# m#a employees an# m#a companies na inestablish

niya, li!e PHCOLO, maalala namin yun# reason n# e"istence n# company.

Naomi+ O!, sir.

Ar"an+ Than! you sir for your time in accommodatin# us despite of your busy schedule.

Naomi+ Than! you very much and more poer to you sir.

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Pi=t!re

The folloin# pictures sho the members of the #roup hile conductin# the intervie ith r.

-studillo9

Photo /a!tion+ Naomi an. Ar"an *hile thro*in, 0uestions

Photo /a!tion+ Armel1 Naomi1 an. Ar"an after the inter)ie*

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20/22


he follo*in, !i/tures *ere ta2en at the Colo/ation Room9

Photos ta2en at

the .inin, area of en,ineerin, offi/e an. /onferen/e room 3from left to ri,ht4

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he !hoto on the

ri,ht sho*s the &e!artment loun,e

he *oman in this !hoto 3left si.e4 is Mrs 5u.ith

&ua)it1 foun.er an. /onsi.ere. as the 6Hero7 of

PHCOLO

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he !hoto at the ri,ht is

the offi/ial /om!an" lo,o

Referen=e

http9@@.phcolo.com@

http9@@smallbusiness.chron.com@mana#ement$theories$concepts$or!place$'=.html

http9@@.slideshare.net@!atinah@motivation$communication

https9@@ph.lin!edin.com@pub@udith$duavit$va34ue3@7@b@>5b

22 - P a g e
http://www.phcolo.com/http://smallbusiness.chron.com/management-theories-concepts-workplace-17693.htmlhttp://www.slideshare.net/katwinah/motivation-communicationhttps://ph.linkedin.com/pub/judith-duavit-vazquez/4/b63/35bhttp://smallbusiness.chron.com/management-theories-concepts-workplace-17693.htmlhttp://www.slideshare.net/katwinah/motivation-communicationhttps://ph.linkedin.com/pub/judith-duavit-vazquez/4/b63/35bhttp://www.phcolo.com/

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