Last updated: 09/2018

Ordering New & Refill Prescriptions Online With

Costco Mail Order

Register an Account

Visit: pharmacy.costco.com

Click ‘Sign In/Register’ and then ‘Create Account’ to get started on your pharmacy account or sign into your costco.com account.

Register an Account

The member will need to enter their own email address andcreate a password.

A Costco membership number is not required to use thepharmacy.

Please note: each family member will need to be registeredunder a separate email address for a patient profile to becompleted.

Setting up a Patient ProfileTo complete a profile for the Mail Order Pharmacy a member will need to place their curser over “Pharmacy” for the drop down menu and click “Patient Profile”. Once in the profile member’s will need to complete the following sections:

1) Account & Patient Info2) Insurance3) Payment Method4) Addresses5) Privacy

Section 1 - Account& Patient Info:

Patient information: In this section a

member will need to provide their

name, date of birth, and gender.

Preferences: a member will need to

provide if they want child resistant

packaging, generic medications when

applicable, and if they want refill

reminders – which must be checked for

auto refills (more detail provided in separate slide).

Preferences: Members will need to

provide if they have any drug allergies,

what their medical conditions are, and

what medications they are currently

taking.

Section 2 – Insurance:

This section is where a member will select their plan from the drop down menu and enter in their prescription insurance card details.

Section 3 –Payment Method:

Members may choose to not enter a payment method at this time, however once an order is placed members will need to add the payment method to their profile.

If a payment method is not saved there may be problems, or delays, with an order not going through or a possible cancellation if the member does not provide a payment method.

Section 4 –Addresses:

Members will need to provide their billing address as it appears on their payment method they choose to use.

Members billing address and shipping address should match as this part of the verification process when filling the member's prescription.

Email correspondence will go to the billing email address.

Section 5 – Privacy:This section reviews the Costco Health Center Notice of Privacy Practices including the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), and protected health information ("PHI”).

For the profile to be completed (registered) this section must confirmed as being reviewed.

Once done a member may select “Complete Registration”.

Ordering a New Prescription

On the Home Delivery main page members need to click “Fill New Prescriptions”

In this section:

Doctor’s info Prescription Info Shipping option Optional Additional or

Special Comments

Step 1: ProvidePrescription Info

Members will need to provide the details of their prescription when ordering:

Physician information and how the prescription will be provided (mailed or faxed into the pharmacy).

The Prescription drug name and if the member wants it filled with generic or brand.

Choose their shipping method for their order.

If any special requests are needed, the member may provide it in the comment box at the bottom of the page.

The member has the option of reviewing their order, and choosing the delivery preference, before completing their prescription order request.

If the information is accurate the member would click “Complete Prescription Request” to place their home delivery prescription order.

Step 2: Confirm Your Request

Step 3: Receive Your Order

The Mail Order Pharmacy requests members allow 1-4 business days for processing once a prescription order has been received by the pharmacy.

Please be advised the processing time may vary if there are delays due to insurance approval or payment.

After your prescription is processed, and payment is confirmed, your order will be shipped via the shipping method selected.

Reordering a Refill Online

On the Home Delivery main page members need to click “Refill Prescriptions”

In this section:

Select Refills Review refill Order Confirmation Page

Step 1: Select Your Refills

A member may select a prescription (that has been shipped at least once) they would like refilled from their refill page once logged in.

Members have the option to add a prescription to our Auto-Refill Program per an email notification they will receive and need to consent to prior to shipping.

Again, please allow 1-4 business days for processing, and the processing time may vary if a refill authorization is required, delays due to insurance approval, or payment.

Step 2: Review Refill Order

Same as when the member places an order for a new prescription, the member has the option of reviewing their order, choosing the delivery preference, and updating their payment method before completing their refill order request.

If the information is accurate the member would click “Complete Prescription Request” to place their home delivery prescription order.

Step 3: Confirmation Page

An order confirmation email will be sent once the order has been submitted.

Members will also receive an order confirmation email, detailing the order (drug name,strength, quantity, cost) once it is being filled.

Lastly members will receive a shipping conformation email with the order tracking number.

Auto Refill Program Before each auto-refill is processed an email is sent to the member for their consent.

Members must click the “Yes, Refill Prescription” button (within 72 hours) to start therefill process. If they do not, the refill will not be placed and will be removed from auto-fill.

Refill, and auto refill, email notifications are sent (approximately) 65 days into a 90 daysupply fill.

Members order(s) arecharged to their savedpayment type to reduceany delays.

The auto-refill programassists members withbeing less likely to runout of their maintenancedrugs and stay on trackwith their medications.

Prescription Status

Members can track the status of their orders by logging onto their account and clicking on the corresponding tab.

For detailed information on their ordered prescription members need to click the prescription number.

If members have further questions regarding their order, they may call our Costco Mail Order Pharmacy Member Service Center for a live agent to address any questions, or concerns, a member has.

Prescription HistoryMembers are able to view their Prescription history for up to 180 days and track their orders under the prescription details.

If you have further questions, pleaseemail or call the Costco Mail Order

Pharmacy Member Service Center at:

Phone: 1-800-607-6861Email: webpharmacy@costco.com

Hours of Operation:Monday-Friday, 5:00 a.m. to 7:00 p.m. PST.

Saturday, 9:30 a.m. to 2:00 p.m. PST.