Order to FulfilmentGrow your business with real-time process monitoring and customer analytics

ASSURANCE Track and trace orders across systems with a single consolidated view from order to fulfilment.

A BETTER CUSTOMER EXPERIENCEMonitor and measure customer experience for detailed insights into behaviour.

SPEED TO MARKET Release new application features faster with deep insights into code performance and errors.

INCREASED VISIBILITYComplete visibility from order to fulfilment helps to implement action when there is opportunity or risk.

Avocado’s order-to-fulfilment solution provides complete

visibility of the order to fulfilment process. It offers the ability

to track and trace orders as they traverse enterprise systems;

from the ecommerce front-end (website) through to the

applications facilitating fulfilment.

By ensuring accurate and timely fulfilment of orders, you will build

customer loyalty and subsequent growth in online revenue. You will

also see improvements in efficiency, have greater opportunities to

market intelligently and have increased confidence in the quality

of code releases.

Business challenge

Organisations face operational challenges monitoring and

assuring their business and technology processes across

the value chain. Ineffective monitoring of applications from

the ecommerce platform (website) to the distribution and

fulfilment platform reduces the ability to track KPIs and

take action when there is opportunity or risk.

Greater visibility across sales and operations can help

organisations monitor service levels and ensure orders

flow correctly from order to fulfilment. As orders flow

through the enterprise environment, integrity can be

maintained by monitoring from an external system. This

monitoring should encompass customer numbers, line

items or product numbers, transaction amounts and

order numbers.

Avocado’s order-to-fulfilment solution can leverage your

data to give you better insights into your processes, down

to individual line items, providing assurance and integrity

of every order.

How it works

Data capture

Avocado’s order-to-fulfilment solution is a fully

customisable performance monitoring package which,

in near real time, will track and trace the order flow and

isolate any interruption to the value chain. This allows

you to make quick decisions and take corrective action.

1. Track a customer’s behaviour along the value chain

and gain valuable insights into their experience and

engagement with your brand.

2. Greater visibility and insights – monitor logs and

inputs across legacy and in-store systems to capture

order flow and complex events as they traverse

the enterprise.

Data organisation

A single, consolidated view of your data across the

value chain provides meaningful insights across multiple

dimensions, for example:

Operational efficiency – SLA monitoring of

order-to-fulfilment, measurement of individual

application performance.

Customer metrics – user experience, segmentation,

marketing reach, campaign effectiveness, correlation

of fulfilment and customer experience.

Presentation and analysis

Present information in a consolidated and meaningful way

to stakeholders such as Senior Management, Ecommerce,

Operations and IT.

Senior Management and Ecommerce have the

requirement to visualise order throughput over time

by sales channel.

Operations and IT can validate the total transaction time

across the enterprise environment on a per order basis

and confirm status.

Order Volumes by Day by Channel

Order Search by OrderID

Benefits

Assurance

Track and trace your entire value chain in a single view

to reduce lost orders and revenue.

A better customer experience

The Application Performance Index (APDEX) monitors

and measures customer experience. This provides detailed

insights into customer behaviour, facilitating precise

segmentation and targeting.

Increased visibility

Identify and isolate errors and delays across the value chain

in near real time, giving you the ability to take immediate

corrective action.

Speed to market

Release new application features faster with deep

insights into code performance issues and the ability to

quickly isolate errors. This improves code quality and

capability to increase the number of releases available

for deployment within a given timeframe.

Deep analytics

Leverage data-rich insights. By capturing data

throughout the entire process, a “Big Data” capability

becomes possible. This capability allows for SLA based

reporting and for asking ad hoc questions to generate

business insights.

Business intelligence

Track KPIs and improve operational decision making.

Optimise capex investment in the technology stack,

improve the customer experience and reduce errors

in the fulfilment process.

Increased growth & revenue

Consolidate and align processes to improve efficiency

and increased customer satisfaction.

Working with Avocado

Avocado is an independent IT professional services

company that specialises in providing IT consulting and

project delivery services to some of Australia’s largest

private companies and government departments.

Uniquely positioned to provide the consulting services,

Avocado:

Has a proven track record of more than 13 years

successful project delivery.

Assigns specialist consultants with experience and

a commitment to your project’s outcome.

Provides support with a highly qualified team

of Practice Managers who understand project

delivery and associated processes.

Find out more

To learn more about our order-to-fulfilment solutions,

email contact@avocado.com.au or call your local

Avocado office.

Avocado Consulting Pty Ltd Sydney Level 1, 23 Hunter Street, Sydney NSW 2000 | p. (02) 8905 0198 Melbourne Suite 301, 546 Collins Street, Melbourne VIC 3000 | p. (03) 8640 9021 ABN 14 108 342 561 | www.avocado.com.au

Single view across the environment

Technical fault isolation across the enterprise environment

User Experience overview