Embed Size (px)
Citation preview
Orbis Courier ServiceMembership Program
John F. Helmer, Executive Director
Nancy Nathanson, Systems Manager
2
• Membership Agreement with members– predictable pricing; annual payment– member participation and oversight– Orbis support: coordination; information; vendor
relations
• Contract with Vendor: Service expectations– daily pickup – reliable, predictable schedule (one-hour window) – transit time: generally, within two days
Orbis Courier Service Membership Program
3
• Orbis contracts with vendor to provide daily, scheduled service
Lanter Delivery Systems
• Lanter contracts with Northwest carriersWestern Parcel Express and other carriers
• WPX may contract with local carriers• Local courier: Dropsites may agree to send
and receive materials for a group of nearby libraries, using the dropsite as the primary address (like “in care of”)
Orbis Courier Service Membership Program
4
libweb.uoregon.edu/orbis/courier
54 drop sites serving 54 drop sites serving 164 libraries164 libraries
public libraries
universities & colleges
schools
community colleges
service districts or systems
private, technical and government libraries
5
Orbis Courier Service & Local Shuttles
Dropsite A
Dropsite B
Dropsite C
6
courier service carries ...
7
inside the courier service facilities ...
8
the courier’s job ...
•sort
•load (last stop first)
•service & safety•deliver up to 25 stops / day
•dispatch; paperwork
•sort
•load (last stop first)
•service & safety•deliver up to 25 stops / day
•dispatch; paperwork
9
libweb.uoregon.edu/orbis/courier
10
Procedures: packaging
• the package
• size
• sealing
• multiple items
• would you ship it this way?
• the package
• size
• sealing
• multiple items
• would you ship it this way?
11
Procedures: labeling
design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis-supplied labels
design, format, and content are mutually approved by vendor and Orbis, on behalf of members … use only Orbis-supplied labels
12
libweb.uoregon.edu/orbis/courier
List of Participating Libraries
13
libweb.uoregon.edu/orbis/courier
Dropsites: sort code, address, schedule
14
Procedures: labeling
ATTN: for re-directing to a forwarding site
15
Procedures: labeling
… using the master labels… using the master labels
16
Procedures: Using the manifests
Purpose:– library: track shipments, other purposes– Orbis: track volume and shipping patterns
“Shipping record forms”: key elements– Date– Destination(s)– Number of
packages
17
Procedures: Using the manifests
from
date
consignees (dropsites only) Pcs
(# pkgs)
18
Procedures: reporting problems
• courier hasn’t shown up?
call the WPX dispatch office right away
notify Orbis e-mail
• other problems?
• courier hasn’t shown up?
call the WPX dispatch office right away
notify Orbis e-mail
• other problems?
19
• compensation: maximum allowed, $100 per package
• documentation
• damaged or missing? at what point?
• checking for missing items
Procedures: claims
20
A big system with regional benefit
• thousands of items shipped each month
• daily, scheduled pickup
• two-day delivery
libweb.uoregon.edu/orbis/courier
