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Orbis Cascade AllianceCourier Service Membership Program
Nancy Nathanson, Resource Sharing Program Manager
NWILLSeptember, 2005
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Membership Agreement with members predictable pricing; annual payment member participation and oversight Alliance office support: coordination;
information; vendor relations
Contract with Vendor: Service expectations daily pickup reliable, predictable schedule (one-hour window) transit time: generally, within two days
Membership program
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61 drop sites 61 drop sites serving 240+ serving 240+
librarieslibraries
public libraries
universities & colleges
schools
community colleges
service districts or systems
private, technical and government libraries
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Alliance contracts with vendor to provide daily, scheduled service
Senvoy
Senvoy employs drivers and contracts with other firms to cover eastern and northern regions
Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (“forward to” or “attention”)
Business relationships
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Dropsite A
Dropsite B
Dropsite C
Courier program & local shuttles
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www.orbiscascade.org/courier/
Information on the web
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www.orbiscascade.org/courierDropsites: address, schedule
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www.orbiscascade.org/courierList of Dropsites
Dropsites
libraries participating
through a Dropsite
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the package
size
sealing
multiple items
would you ship it this way?
the package
size
sealing
multiple items
would you ship it this way?
Procedures: packaging
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protect materials•packing•padding•appropriate size
protect people•weight•staples
Packaging. If you use envelopes and boxes:
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prevent slipping, squishing, torn pages, and worn bindings
pack books spine-to-spine, or spine to bottom of bag
Packaging. If you use courier bags:
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prevent broken plastic cases
pack items in a bubble envelope or padded container
before putting them in the bag
Packaging. If you ship non-book items in courier bags:
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Labels: available on the webwww.senvoy.com/orbis/
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TO a forwarding site: in “Attention”
Labeling
FROM a forwarding site: below “From”
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Purpose: library: track shipments, other purposes Alliance: track volume and shipping patterns
“Shipping record forms”: key elements Date Destination(s) Number of
packages
Procedures: Manifests
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courier hasn’t shown up?
call Senvoy Operations office right away
courier hasn’t shown up?
call Senvoy Operations office right away
courier hasn’t shown up?
also notify the Alliance e-mail
other problems?
courier hasn’t shown up?
also notify the Alliance e-mail
other problems?
www.orbiscascade.org/courier/prob_rept.html
Procedures: reporting problems
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documentation
damaged or missing? at what point?
checking for missing items
Procedures: claims
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courier status
have you seen my package?
Member-to-member
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dropsite news from the
Alliance office
Member-to-member
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new: Web pages new: Problem report form emphasizing Dropsite contact role
Special notes
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New! service option
new! service option coming:2 or 3 days a weekWhat do you need?
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New! courier bags
www.orbiscascade.org/courier/