Oral communication

Oral communicationGROUP MEMBERS:FARHAN TARIQWARDA MAJEEDNAILA MASOODKHURRAM ZEESHANASAD REHAN

Topic:7 Cs of effective communicationFor an effective communication there are 7cs:CompletenessConcisenessConcretenessCorrectnessCurtseyClarityconsideration

CLARITYUse of simple language and easy sentence structure in composing the message.

Clarity also means to be clear about your goal or message when talking to someone. While composing the clarity in message we have to bear following points in our mind:

Choose precise, concrete, and familiar words.

Use of simple words rather than jargon words.

Construct effective sentence and paragraphs.

* Golden Rule: When in doubt, use of more familiar words; audience will understand them better. Examples:

Familiar Next familiar words 1- after subsequent 2- home domicile 3- for example e.g 4- pay remuneration 5- invoice statement for payment

Benefit of Clarity: Clarity makes comprehension easier.

Complete clarity of thoughts and ideas enhance the meaning of message.

Clear message make use of exact, appropriate and concrete words.

Examples:1) He accomplished the job with ease (He did the job well)2) He corresponds with his brother regurally. (He writes to his brother regurally) 3) He Locate a new job. (He found a new job) 4) Will you be good enough to meet the Manager. (Please meet the Manager)ConsiderationConsideration means that you prepare every message With the recipient in your mind and try to put yourself in his or her place

It Implies Stepping into the shoes of others

Effective Communication must take the audience into Consideration i.e audience view point, mindset etcConsideration:Focus on You instead of I and We

Show audience benefit or interest of the receiver

Emphasize Positive , Pleasant factExample:Unpleasant/ We AttitudePleasant/ You AttitudeWe dont refund if the returned item is soiled or unsalableWe refund when the returned item is clean or resalableI am delighted to announce you we will extent to make shopping more You will be able to shop in evening with the extended hours.I want to express my sincere thanks for the good wordsThank you for your kind wordI was happy to hear that my letter of june 08 provided you sufficient information Thank you for your assurance that you had sufficient informationBenefits of Consideration

Pose the good and pleasant effect

Length of message is short which saves time both of sender and receiver

Ensure that the self respect of the audience is mentioned and their emotions are not harmedCompleteness:Every communication must be complete and adequate.It means the message must bear all the necessary information to bring the desired response.Every person should , therefore, be provided with all the required facts and figures.Incomplete messages keep the receiver guessing ,create misunderstanding and delay actions.

Examples:

1) The policy date is in the corner. (Incomplete) The policy date is in the upper right corner. (Complete)

2) Submit your reports to Mr. Jones by soon. (Incomplete) Submit your reports to Mr. Jones by 5:00. (Complete)Cont.3) Give me apples. (Incomplete) Give me 2kg apples. (Complete)

4) Today there is meeting in the office. (Incomplete) Today there is meeting in the office at 2pm. (Complete)Correctness:When your communication is correct it fits your audience. Correct communication is error free communication.There should be no grammatical errors.Are all names and titles spelled correctlyMessage should be well timedIt should boost up the confidence level

Examples:1) We have received your order from a copy is attached. (Wrong) We have received your order from. A copy is attached (Right)

2) We invite all employees to participate in the annual get together. (Wrong) All employees are requested to join in the annual get together. (Right)

3) This document has to be signed with ink (Wrong) This document has to be signed in ink (Right)

4) They arent capable of solving the problem(Wrong). They are not capable of solving the problem(Right)Cont.WHAT IS COURTESY?

COURTESY AND COMMUNICATIONFEATURES OF COURTESYBenefits of courtesyConcisenessCommunicating what you want to in the least possible words. It eliminates wordy expressions. Features:Time savingHighlights the main ideaMore appealing

ConcretenessConcrete communication implies being particular and clear rather than general and vague. It supports facts and figures. Features:Use specific facts and figuresAction into wordsChoose vivid, image-building words.THANK YOU