Oracle Waste Managementan Integrated Solution to Optimise Your Business

Oracle & GMT

Robert HeuserDirectorGMT Europe &

Henk TiesmaAccount managerOracle Corporation

The world we are facing 1

2 billion tones of waste produced by EU member states – set to rise by 10% annually

Protection of the environment is therefore considered as one of the major issues facing Europe – European Commission April 2002

EU Directives - “duty of care” on Municipalities/local Authorities

The world we are facing 2

EU’s policy involves three complementary strategies:

– Eliminating waste at source – Recycling and re-use of waste– Reducing pollution

Continued Pressure from Society

More uniform market conditions

Industry Trends Upwards trend in revenue growth – sales €32bn in

2002 to €38bn at the end of 2009 – Frost & Sullivan, August 2002 about Municipal Solid Waste

Added value <> Volume only

Need for further integration of services >> more consolidation

More Professionalism

Industry Trends – cont’d

To remain competitive companies must seek to refine their business strategies – downstream and upstream activities

Rising of private sector companies

Operators “margins” being squeezed - it’s recognised as a low margin industry

More pre-treatment, more processing, less Landfill

Challenges Waste Industry

Efficient order processing Minimize admin. burden Optimise equipment Customer know-how Low margins Better customer contact Increasing # rules Many, many sites Does my IT system help?

So why Oracle?

Need for Integrated Solution Industry specific Changing Regulations call for Flexible Software Demand for international Support Low margins force to look for:

– IT systems that help to work efficiently– More intelligent decision making

Partnering with GMT Europe>> Expertise

Introduction GMT

14+ years experience in Waste Management Specialist Services:

– Projects– Legal issues– Waste Logistics

Focussed on Waste Industry Recognised as Marketleader (CLEAR® Solution)

Model for the waste industry

CLEAR®Printing of

Weigh bills and consignmentnotes

Waste disposal, dump waste and

recycling

Transport and Scheduling

Financial handling Personnel and hourregistration

Registrationof waste flows

Weigh bridge connectionGLASPAPIER

Max. 2000t

Support oflegislations

GMT’s Experience

More than 110 implementations world-wide More than 350 Weigh-bridges Connected More than 45.000.000 Invoices a year More than 1.200.000 households in Benelux

served with the DIFTAR concept over $ 500 million revenue generated by the

system each month More than 700 on-board computers connected

Industry Specific

Other processes>> standard EBS

Oracle Waste Management

Oracle Waste ProcessingOracle Waste Collection

OWM solution: Main Flow

Processing

InventoryManagement

Order Intake Routeplanning Collection Weighing Accept Legal

requirements

ShippingInvoicing

Financials

RecipeManagement

Qualitycontrol

Service

Contracts

Telesales

Support

Customer Customer Service

Planning Weighing Completion Invoicing

Truck Planning

Route Planning

Collection

Weighing

Completion

Invoicing

Business Flow: Waste Collection

Create Service Request & Tasks

Contract

Day Planning

Wasteflow Number

Customer

Contract Negotiation

Oracle Waste Collection (OWC) supports:

Industrial Waste Municipal Waste Hazardous waste Recycling Landfills Pre-Processing

Why does OWC supports your Business:

GMT’ s extensive experience Contracts Service Request Handling CRM Costprice and Margin Plan your business Built-in regulation Workflows

OWC add ons (from GMT)

On board computer solutions Weigh scale solutions Legal support Cash customers GPRS support Access/traffic control

Customer Service

RequirementsDeclaration

Quotation & Contract

Customer

Service Request

Customer Planning

Planning

Check Capacity

Execution

Weighing

Completion

InventoryInvoicing Processing Sell End Product(s) Purchasing

QualityControl

Debriefing

Invoice

LocationManagement Optimize Process

Processing

Purchase External Capacity

End Products

Collection

Business Flow Waste Processing

Oracle Waste Processing (OWP) supports:

Sorting Recylcing Incineration Composting Co- and By Products Landfill Resell

Why does OWP support your business?

Formula Based Routing Quality Management Tracking & Tracing Multi U-o-M Production Planning Regulatory Management Divergent Processes

Projects: 360° View

PeoplePeoplePeoplePeople

KnowledgeKnowledgeKnowledgeKnowledgeMoneyMoneyMoneyMoney

CustomersCustomersCustomersCustomers

ProjectProjectCollaborationCollaboration

ResourceResourceManagementManagement

ProjectsProjects

ProjectProjectAccountingAccounting

OpportunityOpportunityManagementManagement

Customer Intelligence HR Intelligence

Project Intelligence Knowledge management

Oracle Waste Management

Is it Totally new?

Oracle eBusiness Suite Foundation

One Integrated Datamodel

Open

Intelligent

Flexible Configuration

Oracle Waste Management in practice!

Extensive contracts support Automated invoicing Efficient handling of service requests Self Service f. Customers and Employees Rules compliancy Integration with external devices One database>> one source of truth More Intelligence at fingertips Tracking and Tracing Total Chain

Implementation & Support

SITA : REGULAR SERVICE

Administrative Service

System

Vision Corporation

Shipping Manager

Close Request

CloseServiceRequest

CloseServiceRequest

Collect For each line collect Information

Collect ReportAuto-PopulateWaste line &

Container

Collect ReportAuto-PopulateWaste line &

Container

Transfer Task current day

to GMT

Transfer Task current day

to GMT

Periodical Invoicing

Generate invoice

Generate invoice

Take order entry

Weight Qty on truck

Create transfer at disposal

Site

Create transfer at disposal

Site

Last

NO

Generate tasks automaticllay

With recurrent taskStatus to Be planned

Generate tasks automaticllay

With recurrent taskStatus to Be planned

Contract *Generatedt

Contract *Generatedt

Generateautomatically

Service Request

Generateautomatically

Service Request

Tasks (Place, X change, pick up)

Using condition With events on

contract (optional)

Using condition With events on

contract (optional)

Take order entry

Phone Call

Phone Call

Use of scriptingFor regular

Service data and frequency

Use of scriptingFor regular

Service data and frequency

ContactCenter

Acces Customer data

ContactCenter

Acces Customer data

Through API

Through APIDefine Tasks

Template with recurrent task for

changing

Define TasksTemplate with

recurrent task for changing

FrequencyExisting ?

Yes

No

Approval ?Add additionalInformations

on service line Of contract

Add additionalInformations

on service line Of contract

Yes

Complete Task in GMT (tour Data)Weight Process

Complete Task in GMT (tour Data)Weight Process

Update collect lines with GMT info by interface

Status Done

Update collect lines with GMT info by interface

Status Done

AutomaticUpdatecounterscontacts

AutomaticUpdatecounterscontacts

Modify collect Lines (price..)Complete task

Modify collect Lines (price..)Complete task

Oracle Flows method

Business flow– Global vision

actors and functions

(ex: skip on call service)

Process flow– Autonomous function

described throughactors,screens and controls

(ex: contract-service request)

=> => validation for designvalidation for design ProcedureProcedure

– Detailed navigations and controls Help-on-line and Training

Support Worldwide standards for the sales of products

and services Competence Center with GMT Transparent support information for Customer

and Oracle Use the Internet Partnership with Customers

Challenges Waste Industry (RECAP)

Efficient orderprocessing Minimize admin. burden Optimize equipment Customer know-how Low margins Better customer contact Increasing # rules Many, many sites Does my IT system help?

Why should prospects choose Oracle

OWM covers specific needs of the industry Operates together with the Experts=GMT

( industry understanding) Helps to act as an integrated business Automate processes > drive cost down Coverage in many countries Simple tool for low-end User All normal EBS & BI advantages

AQ&Q U E S T I O N SQ U E S T I O N S

A N S W E R SA N S W E R S

Information

Collateral Henk Tiesma Account manager Oracle

henk.tiesma@oracle.com +31 30 6698759 Robert Heuser Director GMT

Rheuser@gmt.nl +31 20 6005151

NO TIME TO WASTE!