Oracle Revenue Management and Billing (ORMB) for Banking VOLUME 1

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Business Issue Need for Financial Resilience in Banking Landscape

Focus on fee income Margin pressures

Negative interest rates Differential pricing models

Today s banking landscape is rapidly changing driven by

Because of this quick changing landscape, there is increased pressure on banking to be nimble and introduce agile pricing and billing processes to keep up with market demands, boost revenue and manage varied stakeholder expectation.

Customers

Customers expect transparency in pricing where there are no hidden

charges or fess and bill matches the quote. They expect consistency of

service. Self-service and digitization is another major expectation where

customers want to see improvements.

Product Managers

Product Managers want to offer transparent and competitive pricing to their customers.

They want a central pricing management that enables them to provide value based

pricing. They are also continuously looking to close the gap in revenue leakages and

Relationship Managers

Relationship Managers wants a platform that provides holistic view of customer pricing that will help them drive operational efficiency and allows them to optimize the pricing that best meet the market needs.

Regulations

Regulators are demanding fair conduct outcomes to the customer by asking for better pricing decision, control and pricing transparency.

ways to prevent them.

However, the traditional banking eco-system is bogged down by complex homegrown and vendor components, multiple disparate system and cumbersome manual pricing tasks. There is a need for adaptable and enterprise level system architecture for revenue management that can automate business processes, be transparent and provide end-to-end visibility.

ORACLE REVENUE MANAGEMENT AND BILLING FOR BANKING 2

Improving your Deal Management with Oracle Revenue Management and Billing

With the focus on adopting the changing stakeholder expectations we have added Deal Management solution in the basket of Oracle Revenue Management and Billing. It provides significant benefits in terms of enterprise wide end-to-end deal pricing. With it Banks can

• Unify operations with end-to-end and enterprise-wise deal pricing

• Simplify processes with streamlined and automated processes

• Amplify experiences with insights-driven and customer-centric pricing approach

Deal management supports creating multi entity and multi geography personalized deals. In-built workflow features allows banks to simplify operations, in turn adding efficiency and agility to the entire process. Deal dashboard allows users to offer true insights driven and customer-centric pricing. Following components exemplifies the richness of Deal Management.

• Deal Creation : Create multi-currency and multi-divisional deals at any hierarchical level

• Deal Simulation : What-if analysis at various price points to increase the profitability by X%

• Deal Approval : Configure auto-approval, approval at multiple hierarchical levels

• Deal Orchestration: Connect deal construction to pricing execution, to billing, and if needed, to collections.

• Deal Dashboard : Manage deals to view the deal status, snapshot, and workflows of the deal

ORACLE REVENUE MANAGEMENT AND BILLING FOR BANKING 3

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Spotlight Building ORMB with Focus on Design Thinking

Design is not how it looks, but how it works.

These words were said by one who had a great eye for detail and aesthetics, keen on tech innovation, couldn t stand failure in his team, and drove a Mercedes, world famous, adored by many, and died at an age of 56 due to cancer. Mr. Steve Jobs.

Design is a very vague and broad term. Many understand that design is all about fonts, color shades, and layout of images. In reality, there are different disciplines of designs. On one side of the spectrum we have interaction design, which deals in how we, humans, interact with a computer or gadgets. On other side, we have user experience design, which is more about giving different set of users the same top notch product experience. Somewhere between that spectrums we have graphic design, which specializes in those fancy illustrations we see on social media. Though different disciplines but all focus on one idea of solving user’s pain points at different levels.

We realized the same with ORMB and analyzed that being feature rich is not enough, we also have to make it more user friendly. Moreover, being B2B, our product features already involve complex functionalities requiring complex decision making. Mix with a complex design and we have perfect recipe for disaster. Understanding this, we design product using various techniques like visual cues, muscle memory, reducing user’s cognitive load, optimizing user journeys, etc. for a truck load of improvements.

The core idea is to empower the users to use the product intuitively and focus on right business decisions instead of spending time and energy to understand the layout or navigation. This helps to break down each component of a feature to a granular level and optimize the entire workflow.

We aim to provide a no brainer experience in terms of UI/ UX and general product interaction making it one of our USPs. Integrating this new design experience with some cutting edge tech like AI/ML we deliver a rock solid product to cater all your banking business needs.

ORACLE REVENUE MANAGEMENT AND BILLING FOR BANKING 4

Oracle Revenue Management and Billing for Banking Release 2.9.0.0.0

Product Updates

Key Highlights of the Release

• Account Number Encryption: Oracle Revenue Management and Billing enables you to encrypt the Account Number field in the auto pay instruction of an account

• Invoice Request: Oracle Revenue Management and Billing enables you to generate an adhoc regular or trial bill for an account through an invoice request. The system enables you to create an invoice request manually or automatically. It enables you to create an invoice request for a person or an account. The system enables you to create the following types of invoice request

• Manual Regular Bill Generation Invoice Request: It is used to generate an adhoc regular bill for an account. You can create a manual regular bill generation invoice request for a person or an account from the user interface

• Manual Trial Bill Generation Invoice Request: It is used to generate an adhoc trial bill for an account. You can create a manual trial bill generation invoice request for a person or an account from the user interface

• Automatic Regular Bill Generation Invoice Request: It is used to generate an adhoc regular bill for an account. You can configure the system such that an automatic regular bill generation invoice request is created for an account automatically when a fully insured policy is activated, terminated, reinstated, or renewed from the user interface or through a health care inbound message

• Technical Upgrade: Release 2.9.0.0.0 is enhanced with improved technical upgrades such as:

• Chrome browser support

• Compatible with Oracle Database 19C

• Upgraded to OUAF V 4.4.0.0

New capabilities

• Deal Modelling and Simulation: Oracle Revenue Management and Billing enables you to create a deal for an existing customer, account, or prospect person. A deal facilities you to simulate the proposed pricing on the proposed commitments, and thereby analyze the cost, revenue, and profitability of the deal.

• Price Item Hierarchy: Oracle Revenue Management and Billing enables you to define an entity hierarchy relationship and then associate a price item to a hierarchy entity in the entity hierarchy relationship. User can view this hierarchy in deal management and can be extracted in the invoice

ORACLE REVENUE MANAGEMENT AND BILLING FOR BANKING 5

Industry Bytes

How banks can ease the pain of negative interest rates

Negative interest rates comes with a caveat that it erodes the profitability and margins for the banks. Banks should adopt measures that embraces long term impact of negative interest rates. The damages inflicted are upon structural elements, margin on assets, and margin on liability. The solution is to understand and identify all possible risks, renew emphasis on fee and commission based products such as Payments.

Read More

2020 banking and capital markets outlook

Technology is the key driver for disruption. Emerging technologies like blockchain, AI/ML and cloud computing are creating new opportunities for businesses to optimize and scale. While on the business front, low growth, low margins and negative interests are putting pressure to adopt new ways of doing business. Moreover, rising consumer expectations wants businesses to be agile and nimble. Considering all this, banks should re-imagine the way banking is done. In 2020, we will see hyerscale transformations, new partnerships and alliances as change makers. On the technology front, high availability of data for determining valuable insights is becoming imperative along with leveraging technology to eliminate risk and bring in responsive architectures.

Read More

Banking system resilience in the time of COVID-19

After recession of 2007-08, the financial systems had gone through considerable changes. The current crisis has once again gripped the global industries and financial system. Severe capital losses are unavoidable. For sustainability banks need to assess their current situation. To improve their health and resilience, start with building capital cushion which won’t be easy given the falling revenues and profits. Banks can reduce exposure to non-core activities that absorb capital. Moreover, banks can run cost-cutting programs or see avenues for achieving cost efficiencies.

Read More

Stability in the storm: US banks in the pandemic and the next normal

In the current crisis banks can stand as pillars for reviving stability by being a trusted financial advisor and providing a safe and secure transactional environment. However, the impact on several industries and unemployment all time high means diminished net interest income for banks. The economic recovery at this point is critical and in this light banking executives have differing views about the economic revival- some optimistic and some not so.

Read More

ORACLE REVENUE MANAGEMENT AND BILLING FOR BANKING 6

Read & Join Us ORMB team at Oracle is in constant drive to introduce new and updated content for you to read on latest happenings in Oracle Revenue Management and Billing be it latest releases, patches, thought leaderships and market trends. We will help you to stay updated with news and events. Read us below.

Release Documentation Library

Read ORMB Document Library to get the latest update on ORMB Releases

Oracle Revenue Management and Billing Version 2.9.0.0.0 documentation Oracle Revenue Management and Billing Cloud Services Documentation Oracle Revenue Management and Billing Analytics

Upcoming Webinar Join us for the latest thought leadership webinar & discussion and get ahead on the adoption curve on Revenue Management

and Billing.

Discussion Forum

Oracle Revenue Management and Billing for Banking

What- Discussion on Deal Management- A key Enabler for Profitability and Efficiency Improvements When- 22nd September 2020 at 10:00 am EST and 10:00 pm UK time

Webinar

An Oracle Live Panel Discussion

What- Price Execution: Your Key to Cracking the Code to Revenue Growth in the Digital Normal When- 23rd September at 10:00 am EST and 3:00 pm UK time

Thought leadership, Collaterals and More

Refer to our blogs, product datasheet and brochure to learn about Oracle Revenue Management and Billing.

• Oracle Page - Oracle Financial Services Revenue Management and Billing • Datasheet - Oracle Revenue Management and Billing for Banking • Brochure - Tapping into the Potential of Pricing and Revenue Management • Blog - Future of Revenue Growth for Banks

Join us at hashtag #ORMBFAMILY #ORMB

ORACLE REVENUE MANAGEMENT AND BILLING FOR BANKING 7

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