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Oracle Response to
Tasmanian
Consultation – Digital
Transformation
Strategy
Response to Consultation from Digital Strategy and Services,
Department of Premier and Cabinet
UPDATED NOVEMBER 2019
2
Table of Contents
Table of Contents .............................................................................................................................................. 2
Oracle’s Mission Statement ............................................................................................................................... 3
The Challenge Ahead ........................................................................................................................................ 4
High Performance Government ........................................................................................................................ 5
Cloud is the Destination .................................................................................................................................... 8
Why Cloud? .................................................................................................................................................... 8
Oracle’s Vision for Tasmanian Government .................................................................................................... 11
Oracle’s Point of View on Cloud Security, Risks & Procurement ..................................................................... 14
Oracle’s Cloud Policies ................................................................................................................................. 15
Where Oracle can help..................................................................................................................................... 16
Oracle for Start-Up and Free Cloud Tier ...................................................................................................... 16
Oracle Academy – Free Software and Support for teaching and academic use .......................................... 17
Finance, Procurement and Budget (SaaS) ................................................................................................... 18
Human Capital Management (SaaS) ............................................................................................................ 20
Citizen Engagement and Case Management (SaaS) ................................................................................... 22
Cloud Platform Services (IaaS/PaaS) .......................................................................................................... 23
Global Business Units & Others ................................................................................................................... 25
CONNECT WITH US ....................................................................................................................................... 26
3 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Oracle’s Mission Statement
Our mission is to help people
see data in new ways, discover insights,
unlock endless possibilities.
The Challenge Ahead The public sector is facing a series of profound challenges—many of which are
unprecedented in human history.
Our global population is booming, and everywhere, people are flooding into already
overcrowded cities. For Tasmania, this means both growth for urban clusters locally but
also migration of talent for mainland-Australia & beyond. Meanwhile, climate change is
accelerating, and its effects are being felt across the globe—from rising sea levels to
drought, famine, and natural disaster.
Citizens will look to their governments for a response. The public sector must create the
civic infrastructure to handle massive urban population growth, drive economic
development, and build the smart, safe, sustainable Tasmania of the future.
The public sector's remit is broader still. Job creation remains a major goal for
practically every political official, while education must transform to adequately prepare
today's students for their future careers. Likewise, healthcare must modernize to deliver
exceptional patient care, while nations, states, and cities are under constant pressure to
compete with one another for businesses, residents, tourists—and the revenues they
bring.
Tasmanian Government’s Digital Transformation Strategy identifies the above by
taking into consideration by identifying not only the need for an overhaul around
Digital Government, but also the Digital Community and the Digital Economy.
Above all else, demand for exceptional, digital-first citizen services is forcing the public
sector to modernize or fall behind, with a global, smartphone-enabled populace seeking
new ways to interact with governments. But everywhere, it's a familiar story: Flat or
declining budgets mean the public sector must strive to do more with less.
"It is not the number of people on the planet that is the issue, but the number of
consumers—and the scale and nature of their consumption."
-David Satterthwaite, Senior Fellow, International Institute for Environment and
Development
5 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
High Performance Government A raft of new technologies—including the Internet of Things (IoT), machine learning,
and analytics—allows us to reimagine what our towns and cities might look like and
reinvent how people live.
From governments, citizens, and streets to transportation, power, and sanitation, every
process and object can be connected, with data captured and analysed. Using the
insights these connected systems provide, high performing governments will have
unprecedented power to improve citizen experiences.
Smart government is about thinking differently, using the insights provided by data
analytics to make intelligent, informed decisions.
Information derived from analytical data can facilitate intelligent solutions—helping
public sector organizations develop successful, cost-effective responses to complex
civic challenges.
Job creation.
Job creation is a key goal and a top priority for practically every
government official, including Tasmania. Jobs create the revenue
governments need to deliver citizen and business services, while
thriving job markets help make cities, towns, and nations attractive
places to live.
Smart-government projects are engines for job creation. The IT
infrastructure needed to make smart cities a reality will require
thousands of new IT professionals, while the civic infrastructure
upgrades smart cities encourage will create similar numbers of both
blue- and white-collar jobs. Meanwhile, new digital technologies offer
an opportunity to enhance productivity, effectiveness, safety, and
accountability.
"Traditionally, when crime rates go up, cities hire more police. But when analytics reveal
that crime in a neighborhood is increasing at night, modern solutions can include
incorporating smart street-lighting systems and keeping them in good repair."
—Joel Cherkis, Global Vice President, Infrastructure, Government, Education, and
Health, Oracle
"A 1 percent increase in digitalization equates to a 0.5 percent
gain in gross domestic product (GDP)."
—Accenture, "Digital at Depth for Government Innovation"
Competition.
While overcrowding may bring its own challenges, an influx of
residents, tourists, and businesses also brings revenue to urban centres.
For that reason, nations, states, and cities must compete with one
another for new arrivals. Attracting visitors and citizens is about
becoming a desirable place to live, work, and play. In today's world, that
means adopting both business-friendly processes and exceptional
citizen experiences.
By becoming a smart state and embracing technologies such as
artificial intelligence (AI), machine learning, and IoT, Tasmania can
enhance citizens' quality of life—streamlining interaction between
individuals and public sector services, encouraging a vibrant private
sector, and enhancing civic infrastructure.
The war for Talent.
Governments aren't just competing for new arrivals. There's a growing
war for talent across the public sector, with many current government
employees now approaching retirement age.
This aging workforce often lacks the digital skills needed to implement
enhanced, consumer like citizen experiences. The public sector must
find talented replacements quickly if valuable institutional experience is
to be retained or work fast to reskill existing staff. New digital
44%
“44 percent of Tasmania state government
employees are over 50 years of age”.
Source: State Service Workforce Report No
2 of 2019 (DPC Tas Gov)
"For the first time, most consumers have access to better technology than
employees from public sector organizations…digital natives are growing less
tolerant of these 'old technology' experiences."
—Joel Cherkis, Global Vice President, Infrastructure, Government, Education,
and Health, Oracle
7 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
technologies and knowledge-management capabilities provide an
opportunity to quickly and cost-effectively reskill the workforce and
make the public sector an attractive place for younger workers.
Education.
Education is under pressure to transform too. Education is now home to
a more diverse student demographic than ever and faces the
considerable challenge of preparing students for future careers that
may not yet exist. In Tasmania, attracting talent remains as important
source of exports and retaining them after they finish their formation,
an important source of skill.
Like a thriving private sector and a healthy job market, a strong
standard of education helps establish areas as attractive places to live.
But governments must ensure that the same strong standard of
education is applied consistently across the state. This means assessing
and adopting the latest technology-driven teaching methods, as well as
modern integration and admission procedures to support a global pool
of candidates and students.
Cloud is the Destination Cloud is the heartbeat of the smart government. To embed AI, IoT, machine learning,
and analytics in public sector processes—and to deliver exceptional citizen
experiences—a scalable, flexible, secure cloud platform is required.
There's a recognition of the value of cloud to the public sector. Governments at
national, state, and local levels are keen to modernize and future-proof their
technological infrastructure, with existing systems often decades old. Aging IT
infrastructure is not only susceptible to cyberattack and often incapable of delivering
the performance and functionality the public sector requires, it's also difficult and
expensive to maintain. Many of those with the skills to update, repair, and maintain
legacy IT systems are now reaching retirement age—if they haven't retired already.
Modernization is an unavoidable imperative.
Why Cloud?
Resilience
Public sector services must remain active in the event of any incident—be it a case of
natural disaster, terrorist attack, or any other unforeseen occurrence. On-premises
hardware be a weak link, with physical infrastructure susceptible to damage in the event
of any major incident. The cloud delivers the durability and recoverability cities need to
bring essential services back online in the event of disaster.
Future-proofing and cost efficiency.
The complexity of legacy public sector IT systems can make modernization a major
challenge. However, by moving to the cloud, governments can significantly reduce the
cost and administrative burden of maintaining legacy hardware and adopt future-proof
IT that can scale with their needs.
Moving to the cloud will help to ensure the protection of citizen data in a future that's
both increasingly connected and increasingly under threat. For the public sector, back-
office agility will enable front-end innovation, helping deliver exceptional citizen
experiences. In addition, machine learning presents an opportunity for fast, affordable,
continuous IT improvement—identifying performance inefficiencies and addressing
them without the need for human intervention.
Watch a 1-minute video on current challenges of State Governments
from Celeste O’Dea, Public Sector Application Strategy at Oracle
9 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Achieving more with less.
Governments and public sector organizations must increasingly achieve more with less.
Digital transformation through cloud adoption helps to deliver cheaper, more-efficient
ways to serve the public and keep services running smoothly. Often, the very processes
that save the public sector money also deliver new and improved citizen experiences.
For example, a chatbot capable of answering queries about refuse collection, recycling,
or public transportation would give citizens the answers they need quickly and
intuitively, while saving government employees valuable time. Automating these
mundane, repetitive tasks can save a lot of money, and improve workforce efficiency.
Competition.
To attract businesses, tourists, and residents, destinations need to modernize and
provide great citizen experiences. To do this, governments at federal, state and local
levels must embrace digital technologies.
Intuitive, reliable, cloud-enabled, self-service apps will help to make public sector
interactions quick and easy, while automation will ensure that the needs and concerns
of citizens and businesses are addressed as rapidly as possible. Automation also
provides the transparency needed to foster trust and accountability between the private
sector and government. For individuals, integrating a new generation of connected
citizens with existing processes will allow for personalized engagement and near real-
time insights—helping to make countries, states, and cities safe, enjoyable places to live
and visit. Cloud gives the public sector the opportunity to reduce the cost of
engagement—and deliver enhanced constituent experiences.
Predictive intelligence.
IoT sensors create huge quantities of data. The ability to analyse this data effectively is
of enormous value to the public sector. The insights gleaned through data analysis will
help governments predict things like traffic jams, human and IT resource shortages, and
natural disaster threats, and anticipate or respond to them in a timely, efficient manner.
"Chatbots and other technology using AI can give citizens…an effective
means of communication and increased engagement with governmental
agencies in an ever-connected world."
—Franco Amalfi, Director of Innovation, Public Sector, North America
The time has come for the public sector to embrace the flexibility, scalability, and
security of the cloud. The benefits are clear: cloud helps public sector organizations
prepare for an uncertain future, become more resilient and cost efficient, and deliver
exceptional citizen and business experiences to compete with other geographies.
With the right cloud strategy in place, which Tasmanian Government is already working
on, and an array of cloud partners like Oracle, the state’s organizations will be able face
the challenges of tomorrow with confidence.
11 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Oracle’s Vision for Tasmanian
Government
Tasmania is already well underway in adopting
cloud services. There are learnings from other
jurisdictions which we would like to bring to the
table to make Tasmanian Digital Transformation
more impactful.
First is the principle of Platforms.
Point-solution is not geared towards offering
economies of scale, even when deployed
multiple times. The notion of platform is based
around establishing fundamentals, so cloud can
be adopted, and innovation fostered in a repeatable manner.
At the most basic layer, is the need to create a consolidated view of your employees
through a consolidated HR platform, that feeds into an Identity and Access
Management layers that is cloud-native. This lays the foundation for security (who has
access to what, when, how, in what role) but also innovation as we allow a consolidated
view of the workforce, their roles & their capabilities. From here, it becomes easier to
adopt platform services for your back-office (Finance, Data, creation of cloud
applications) or front-office (Citizen Engagement).
Platform also ensures data can be collected, but securely shared (or have access
revoked if required) in an auditable, secure manner – building the foundation of data-
driven policy making. For example, from a security perspective, after a platform is
vetted, its re-usability becomes easier and seamless.
Second is the principle of Whole-of-Government.
Australian State & local entities, as well as other international government authorities
(see State of Texas example) have acknowledged that there is merit in taking whole-of-
government approach towards adopting standards-based cloud solutions. This includes
creating standard processes which are powered by a consolidated platform to support
Finance, Procurement, HR and citizen engagement that run in the cloud.
Benefits comes in multiple forms, as well as driving innovation and increased citizen
engagement, a consolidated back-office also drives lower cost and fosters workforce
mobility between department and state agencies. A finance analyst at Department of
Justice could easily move to Department of State Growth if they shared Account
Structure, finance processes and standards. Their move (or subsequent Machinery of
Government changes) also is seamless if you are running a consolidated HR platform.
The budget processes and state-wide reporting at Treasury and Finance and Premier
and Cabinet are also significantly simplified.
Third is the principle of Speed and Cadence.
Cloud’s most important contribution to innovation is agility. Understanding everything
that must be solved in the entire State of Tasmania at once is too complex. There needs
to be a focus on what can be delivered with speed rather than traditional waterfall
method of collecting all requirements and then implementing large projects that take
too long to deliver results. This generally means it is better to run multiple smaller
projects in sprints rather than one large riskier one.
Breaking up projects also allows collection of user feedback quicker. For example:
applications are trialled as soon as a Minimal Viable Product (MVP) is available. With
SaaS applications, a typical “adopt vs adapt” mentality must be present where users get
to see what comes standard out-of-the-box very early on an implementation, focussing
less on “what do I want?”, but rather on “why wouldn’t this standard functionality
work?”.
The ways projects get funded also needs to change. Not only is there the element of
variability in cost inherent on pay-per-use subscriptions, but also the need to fund
projects over multiple phases & years. Government traditional budgeting needs to
change to become more flexible and less rigid.
Principles of Platforms and Whole-of-Government in the context of cloud does
not mean to start big or spend more. What must be done is involve other
stakeholders within other organizations to understand re-usability of a solution
across departments and agencies – and actively push for standardization
within and across departments/agencies.
Cloud allows state entities to start small giving the flexibility for others to join
when they feel ready. 4 of the 5 essential characteristics of cloud that support
this are: on-demand service, resource pooling, elasticity and measured service.
13 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Finally, the delivery multiple parallel projects at speed mean teams must be coordinated
through greater cadence. Adoption frameworks like Agile and DevOps helps to keep
teams in sync. Greater speed of delivery also highlights the area of Change
Management. The greater organisation now must keep up and adopt innovation once it
is available for use.
Oracle’s Point of View on Cloud
Security, Risks & Procurement Cybersecurity in the Era of Cloud takes centre stage as devices become smarter and
more connected – increasing the potential surface are for an attack. Amongst all
sectors, Public Sector remains most at risk of being targeted.
Attacks are cheap and easy to deploy. Cyber-criminals are finding exploitable
vulnerabilities everywhere, from the factory that makes your servers to your co-worker’s
mobile phone. This complex security problem requires an equally sophisticated
counter-measures. Oracle’s solution is based on the concept of defence in-depth, which
at its heart means deploying defence mechanism spanning all layers to protect from a
wide variety of threats:
• External attacks like DDoS and bot infiltration
• Internal attacks like phishing attempts and credential theft
• Breaches that move between tenants on shared cloud platforms
• Hardware and supply chain attacks that compromise servers before they’re even
online
To help your business stay safe, we developed our latest guide: Modern Defence In-
Depth: A Briefing on Cybersecurity in the Era of Cloud. This briefing combines our
staff’s expertise with advice from leading experts in cybersecurity and cloud
architecture.
Oracle has also worked with KPMG to deliver a Cloud Threat Report (2019) which
highlights risks and identifies the best practices organisations can take around people,
process, and technology to decrease their risk posture. Key points are:
• As cloud adoption increases with more business-critical workloads, users,
applications, data, and infrastructure, we have witnessed an expanded attack
surface that cybercriminals can more easily exploit.
• Sensitive customer and corporate data have sprawled across multiple cloud
environments, while deficiencies in security are increasing risks.
In addition, we have prepared a Cloud Procurement Guide for Government leaders,
which outlines typical roadblocks and provides a checklist of best practices when
purchasing cloud solution. Key highlights include:
• Understand new budget and workload requirements
• Establish close relationships between IT, Procurement and the Business
15 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
• Determine security and compliance requirement for data
• Spell out who within Government owns the data and how it will be managed
• Create formal policies for vetting vendors.
The results of going through the checklist at a strategic level should be the creation of a
Cloud Procurement Strategy for Tasmanian Government.
Oracle’s Cloud Policies
Oracle has worked hard to keep out cloud security and hosting policies open to provide
clarity and transparency to out customer. Oracle Cloud contracts and policies are
published publicly for you to review at your own pace: Cloud Services | Oracle Contracts.
The Oracle Cloud Hosting and Delivery Policies describe how Oracle delivers all Cloud
Services, including how Oracle addresses security, service continuity, service level
agreement, change management, support and termination: Hosting and Delivery
Policies | Cloud Services | Oracle Contracts.
Where Oracle can help The Tasmanian Government Our Digital Future Document, which outlines the Strategy
for digital transformation, outlines 3 priorities: Digital Community, Digital Economy and
Digital Government. Before we tackle Digital Government, we would like to focus on the
first and second priority by discussing how Oracle Academy, Oracle for Start-ups and
Free Tier can help foster the skills, engagement and workforce that is required to deliver
a prosperous and connected Tasmania.
Oracle for Start-Up and Free Cloud Tier
In order to grant access to cloud environments to all, Oracle has taken the bold
approach to offer a Free Cloud Tier. This addresses some of the issues raised in the
strategy around accessibility of cloud services, affordability and simplicity.
Now, organizations large and small, developers, students, and educators can build,
learn, and explore the full functionality of Oracle Autonomous Database and Oracle
Cloud Infrastructure, including Compute VMs, Block and Object Storage, and Load
Balancer—all the essentials for developers to build complete applications on Oracle
Cloud.
While other hyperscale cloud vendors provide a free 12-month trial of their relational
database and then start charging, Oracle’s Always Free Autonomous Database remains
free for as long as it is used. Oracle also offers more compute and storage as Always
Free services than its competitors do with their free trials. The new Always Free
program includes the essentials users need to build and test applications in the cloud:
• 2 Autonomous Databases (Autonomous Data Warehouse or Autonomous
Transaction Processing), each with 1 OCPU and 20 GB storage
• 2 Compute VMs, each with 1/8 OCPU and 1 GB memory
• 2 Block Volumes, 100 GB total, with up to 5 free backups
• 10 GB Object Storage, 10 GB Archive Storage, and 50,000/month API requests
• 1 Load Balancer, 10 Mbps bandwidth
• 10 TB/month Outbound Data Transfer
• 500 million ingestion Datapoints and 1 billion Datapoints for Monitoring Service
• 1 million Notification delivery options per month and 1000 emails per month
In addition, Oracle offers specific scheme for start-ups under the Oracle Start-up
initiative. More details can be found here.
17 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Oracle Academy – Free Software and Support for teaching and
academic use
At Oracle, we believe that being a good corporate citizenship means being intentional
and thoughtful about the value we generate as a company—not only for our
shareholders, but also for our people, our planet, and future generations. It means
applying the same level of commitment, rigor, and sincerity to changing lives as we do
to building cutting-edge technology for our customers.
As such, we offer a Program called Oracle
Academy, helping students develop the
technical acumen and creative confidence
essential to innovation—because breakthroughs
are built on the foundational idea that no matter
the problem, a solution can be found.
At Oracle Academy, we know that as an
educational institution, you have a vested
interest in the success of your students,
from the time students enrol until well after
graduation. We share this core goal of long-term student success.
Learning resources that are modern, engaging and offer sound educational and
academic value to students and faculty are of high value. It's critical that you find the
right resources to empower your faculty members as they work to ensure your students
achieve post-graduation success, whether moving onto college, graduate school or into
the job market.
The program is free and offers:
• Free Oracle Licenses and Support for teaching and not-for-profit, academic
course-and-degree-related research
• Wide variety of online leaning resources to be used by individuals and
classrooms, including webcasts and Big Data Science bootcamps.
• Courses designed for teacher, students and individuals with little or no
programming experience to learn concepts of Java, SQL & Database design.
For more information and further details on terms & conditions, please visit: Oracle
Academy.
Oracle Volunteers working with Oracle Academy
mentoring students at the National Polytechnic Institute
in Mexico, providing insight and information on tech
career pathway.
Finance, Procurement and Budget (SaaS)
Oracle has leveraged its vast applications experience to simplify and optimize the finance
user experience, while making it easier to control and analyse your business in real-time.
Today’s finance organisation is expected to be a key strategic player in decision making
and therefore requires access to more information across government, greater analytical
acuity, and real-time reporting that results in better business decisions.
Simplify
Oracle delivers an intuitive user interface that provides real-time information about
common financial activities, pinpoints issues that require attention, and helps you
prioritize your day-to-day activities.
• Simple configurations allow your users to focus on strategic initiatives and offer
insights into the internal and external business environment.
• What happens when an exception occurs? Involving the right people in the right
decision level at the right time allows you to focus on strategic whilst resolving the
day-to-day exceptions in real-time and efficiently.
• Easy drill-downs to underlying transactions, reports, and application functions that
quickly help you gain additional insight and resolve problems.
• Invoice handling automation scan invoices with intelligent document recognition,
Analyse
Government are pressured to analyse and deliver results quicker and with greater
accuracy than ever before. Oracle’s unique reporting platform provides accurate and
timely information to help you make better business decisions.
• Multidimensional balances mean that when transactions are posted, your
balances are aggregated at every possible point of summarization across your
date-effective hierarchies, ensuring immediate access to financial data and
eliminating the need for an external data warehouse.
• Boardroom ready and highly interactive financial statements can be accessed and
analysed from any device.
Optimise
You want solutions that adapt to the way your organization and its people work. Oracle
Financials Cloud provides standardized business processes tailored to industry needs
and business process flows.
• Single Government Shared service - Oracle’s approach to shared services to
standardise business processes across State Government operations, centralize
and consolidate functions and systems, and automate everywhere to reduce
rework and errors.
• Centralized payments in Payables and Receivables allows a single business unit
to consolidate supplier or customer payments for multiple business units thereby
reducing costs and increasing operational efficiency.
• For state departments that are process-oriented like Health or Justice, optimizing
the global supply chain is a priority. The integration between Oracle Supply Chain
19 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Management Cloud and Oracle Financials Cloud ensures accurate accounting of
orders, inventory, manufacturing and fulfillment activities. The integrated solution
supports direct material processes across demand and supply planning,
forecasting, purchasing, production, inventory, receiving, shipping, and invoice
processing to complete the full order to cash, procure to pay and plan to produce
cycles
• Budgetary Control and Encumbrance Accounting enables public sector entities to
control spending at any budget level or time interval. Operational users who enter
transactions can easily observe the status of budget checks and reservations
online. Intuitive error messages and warnings enable them to quickly identify and
resolve exceptions. Budget managers can easily monitor consumption rates and
view budget, commitment, obligation, expenditure, and funds available balances
and supporting transactions in a single view.
Control
Control is a critical element of any financial solution. Not only do you need to control your
costs, but you also need to control your financial processes and security to manage risk
and validate that your internal controls are robust. Oracle Financials Cloud helps ensure
strong internal controls and enhances risk management in multiple ways.
• Security: control who can access specific functions and data.
• Cash Management: controlling cash balances and accurately forecasting cash
positions.
• Asset Management: simplify asset accounting with automated asset management
by facilitating standard management tasks like asset additions, transfers,
disposals, reclassification, adjustments, impairments, revaluations and amongst
others retirement.
• Collections: stay on top of overdue invoices.
• Risk Management: achieve the right balance of control and agility by laying out a
foundation of audit-ready financial processes and configurations.
• Planning and Budgeting: organizations at every level of government know they
must improve the speed and accuracy of financial reporting – be it at individual
entity or at consolidated State Budget level. But error-prone manual processes
make it difficult to combine information from multiple sources, slowing reporting
cycles and straining resources. By automating wasteful manual processes, Oracle
ERP Cloud enable public sector financial and budget leaders to reduce the time
and cost of producing complex financial reports, simplify regulatory compliance,
and deliver more accurate information to all decision-makers.
“Through the adoption of cost-effective and efficient Oracle Enterprise Resource
Planning Cloud, we were able to utilise ‘punch out’ technology combined with
Touchless PO Creation to automate PO creation from approved requisitions.
We increased productivity and greatly reduced time to close.”
- Stuart Smith, Finance Manager, South Gippsland Shire Council
For more information go to: https://www.oracle.com/au/industries/public-
sector/finance.html
Human Capital Management (SaaS)
Technology dominates every facet of modern society and is changing how individuals
approach their workplace experiences. In a recent Deloitte survey (Deloitte Global
Human Capital Trends 2019), nearly 84 percent of executives considered human
experiences to be very important, yet only 43 percent felt they were ready to provide the
right tools to create such outcomes. When work as we know it is changing so quickly,
what tools can governments adopt to better engage current and prospective employees?
Government authorities are leveraging the cloud and emerging technologies. HR leaders
supporting their department’s digital transformation can expect to realize benefits that
include higher productivity, greater employee satisfaction, and improved retention in the
following ways:
• Create human experiences in the workplace, especially as Tasmania use more
and more digital technology to solve traditional problems
• Align people and business strategy to accommodate the ever-accelerating pace of
change
• Cultivate a culture of innovation where employees can focus on business
transformation without having to deal with technology transformation
Innovative workplace systems and emerging technologies support constantly changing
business demands, while complementing and improving worker performance. This is
particularly true when embedded within solutions that employees use daily for
collaborating with peers to achieve common goals, such as:
• Providing a human interface throughout to deliver a familiar experience to
employees
• Simplifying routine processes and transactions and leveraging ML and AI to guide
users through HR systems
• Delivering end-to-end modern functionality covering all facets of the employee
lifecycle
• Aligning people strategy with continuously evolving business and market
requirements
• Meeting regulatory compliance and data privacy and security needs
Create Tomorrow, Today
Oracle HCM Cloud provides organizations with a complete HR system that is enjoyable,
flexible, and intelligent, meeting both current and future organizational requirements. It is
comprised of the following:
21 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
A best-in-class employee experience
• A home page featuring a news feed-style display with quick actions to take, things
to finish, and a dashboard that can be personalized with key analytics
• A consistent, seamless, and hyper-personalized user experience across multiple
devices that learns and adapts to employee behaviour
• Self-driving workflows that provide users with a few basic steps and accelerate
time to productivity
• Technologies employees are familiar with, such as digital assistants and
conversational user interfaces (UI)
A complete HCM cloud
• A comprehensive end-to-end solution that is natively built for the cloud, from the
ground up
• Seamless integration with financials, customer experience (CX), and supply chain
management (SCM) software to better align HR with business goals and improve
operational excellence
• High adaptability and configurability to provide companies with the flexibility to
tailor Oracle HCM Cloud to their specific needs
• A robust database focused on data security and privacy
A relentless focus on innovation
• A transformative, future proof platform allowing organizations to innovate faster
and easily adopt new technologies including digital assistants, AI, ML, blockchain
and the Internet of Things
• Annual investments in R&D totalling over US$6billion, with18,000 patents
securing our innovations:
o More than 9,500 product updates deployed in the cloud last year, and 80% of
enhancements based on customer feedback
o Recognition by Gartner as the leader in completeness of vision for Cloud HCM as
well as a leader in Cloud Core Financial Management and Enterprise
Performance Management
o Highest vendor ratings by customers according to IDC SaaS View Survey, 2018
o Oracle HCM Cloud customers have realized a broad range of benefits in
operational efficiency, HR process modernization and business agility, according
to the Oracle Value Realization HCM Cloud Benchmark Report, 2018
What’s in Oracle HCM Cloud:
Oracle offers a complete HCM cloud solution for workforce planning, recruiting,
global HR, talent management, learning, work/life solutions, time tracking, and
payroll. Everything is provided within common business processes, with a single
underlying data model and a single system of record. This ensures that your
information is both current and accurate.
Citizen Engagement and Case Management (SaaS)
Taking a new people-centric approach to providing support and care, Oracle offers new
services to citizens in need. New digital case management capabilities, now available
in Oracle Customer Experience (CX) for Public Sector, provide a modern platform to help
citizens, case workers, and third party social service providers deal with complex societal
issues and achieve positive outcomes.
By offering real time access to vital data, Oracle’s solution will enable state and local
organizations to take a more people-centric approach to providing support and care—
an approach that has not previously been possible due to the limitations of older
technologies. Care providers will be able to effectively launch new services to their
citizens, and to easily manage complex interactions for cases that span many years and
complex, changing family circumstances.
Oracle CX transforms traditional ways social service agencies have managed cases and
served customers through the integration of modern digital technologies and channels.
The platform integrates technologies spanning cloud, digital outreach, omni-channel
service, case management, mobile, social, Internet of Things, and Artificial Intelligence
while ensuring maximum security and information privacy.
The digital enablement of complex case management not only serves state and local
health and human service organizations, but also other government agencies in areas
as diverse as immigration, taxation, benefits, and city and state citizen engagement.
Specifically, in the health and human services sector, Oracle CX solutions combine
decades of experience with a broad cloud service portfolio that enables current IT
infrastructures with a proven path to digital transformation. It offers comprehensive
digital engagement solutions for several aspects of citizen engagement including real-
time personalized advice, self-service portals with embedded knowledge management,
“Today’s digitally-empowered citizens demand easy access to health and human
services agencies for critical support and care. And case workers expect accessible
tools that can manage complex cases that often evolve over extended period.”
“Until now, there has been a serious gap in the comprehensiveness and
sophistication of solutions to serve many of the needs of this market. With Oracle,
case workers can now have real-time snapshots of client cases along with
intelligent recommendations for next steps - even in the most complex situations.
This enables workers to take immediate and potentially life-saving actions.”
- Rob Tarkoff, Executive Vice President of Oracle CX product development
23 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
and a digital application process for benefit programs which is accessible through
mobile, web, social channels, chatbots, call centers, and local offices.
For more information go to: https://www.oracle.com/applications/customer-
experience/industries/public-sector/
Cloud Platform Services (IaaS/PaaS)
Government departments struggle with a common challenge: how to innovate when 75
percent of time and budget are dedicated to simply maintaining existing systems? The
answer is Oracle cloud platform-as-a-service (PaaS) and infrastructure-as-a-service
(IaaS). Cloud platform gives government agencies the
opportunity to drastically reduce spend and free resources
to develop, deploy and securely manage applications.
Regular upgrades that come with cloud services improve
overall performance and software security and add new
features and functionalities that would take agencies
months or more to test and implement.
A Modern, Secure and Autonomous Infrastructure
Oracle IaaS & PaaS enables agencies to “lift-and-shift” legacy applications to the cloud
and leverage cloud’s best features such as mobility, enhanced security and advanced
analytics. Government Departments can retain full responsibility for applications but
defer management of the underlying technology components to Oracle. Core functions
like backups, failovers, patching and security are now automated.
Oracle Cloud is built around multiple layers of security and multiple levels of defense
throughout the technology stack. Redundant controls provide exceptional resiliency. If a
vulnerability is discovered and exploited in one layer, the unauthorized user will be
confronted with another security control in the next layer.
But having some of the World’s best security technology is only part of the story. Oracle
aligns people, processes, and technology to offer an integrated defense-in-depth
platform:
• Preventive controls designed to mitigate unauthorized access to sensitive
systems and data
• Detective controls designed to reveal unauthorized system and data changes
through auditing, monitoring, and reporting
• Administrative measures to address security policies, practices, and procedures
Building a Connected Government
Smart devices have redefined how citizens communicate, research, learn, share and
transact. Given the data and technology available today, citizens should be able to
Agencies must address their business problems holistically, developing solutions that enable the integration of platform services to create connected citizen experiences and automate connections
access up-to-date government information or report issues and create service requests
via whatever channel they choose — phone, website, chat or mobile app. But that’s not
always the case
Oracle’s solutions take advantage of the latest advances in technology, such as AI,
Chabot and mobile platforms to quickly guide users to the resources they need, without
shuffling between counter employees or visiting countless websites. This expedites
payments and makes most transactions as easy as ordering a pizza.
The benefits are many. Government staff can reduce paperwork, phone inquiries and
in-person office visits while speeding up the routine machinations of government and
increasing productivity.
Better decisions powered by predictive analytics: Oracle Autonomous Datawarehouse &
Analytics Cloud
The amount of data available to agencies today is growing at a phenomenal pace. The
more data an agency produces and collects, the
more business intelligence it can gather, to
analyze and improve government services.
Most state and local government agencies see the
potential in data. But transforming that data into
actionable intelligence is challenging. Oracle
provides comprehensive cloud-based analytics in
a single platform, so agencies don’t have to stitch multiple systems together.
Oracle Autonomous Data Warehouse & Analytics Cloud platform allows agencies to take
in any type of data, easily store it, rapidly process it and provide valuable insights in an
easy-to-consume visual fashion to help users make smarter decisions. And it supports
heterogeneous environments, allowing agencies to continue to use existing BI and
analytics tools.
To find out more, visit: https://cloud.oracle.com/en_US/datawarehouse
Oracle Autonomous Data Warehouse &
Analytics Cloud are sophisticated and
easy to use, allowing agencies to
address a broad range of challenges
without requiring them to build
expensive data warehouses
25 Oracle Response to Tasmanian Government “Our Digital Future” Consultation
Global Business Units & Others
Oracle has developed specific solutions certain Industry Sectors which have been
relevant to other public sector entities like the state of Tasmania. These include, but are
not limited to:
• Solutions for Councils & Smart-City
• Solutions for Public Sector
• Solutions for Education and Research
• Solutions for Construction and Engineering
• Solutions for Healthcare
• Solutions for Utilities
In addition, Oracle has other division that cater for:
• Cloud Training
• Cloud Consulting
ORACLE CORPORATION AUSTRALIA PTY LTD Melbourne Office
417 St Kilda Rd, Melbourne – VIC 3004
Tasmanian Government Oracle Account Team
Christian Frahm
Financials Applications
George Korfiatis
Citizen Engagement Applications
Geoff Bumpstead
Human Capital Management
Applications
Jing Tian
Cloud Platform
General Inquiries
TELE +61 3 8616 3000
oracle.com
CONNECT WITH US
Call +61 3 8616 3000 or visit oracle.com. Find your
local office at oracle.com/contact.
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November 2019
