Oracle ADI Database Configuration, Support and Troubleshooting

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  • 8/12/2019 Oracle ADI Database Configuration, Support and Troubleshooting

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Procedure Information:

    ID: Originator (Author): ing, !aria S"

    Origination Date: 2/4/2009

    #e$ie%er(s): Coco, Gladys [CORP/AR]; Dela Cruz, Jonas [PROCE/!"#]; $edo%o&, Andrey

    [PROCE/R']; $lores, #aura [PROCE/('E"]; G)l*er%, Jo+nny [PROCE/!!/(O'#]; Gol*er-,(.orn [CORP/P]; Gran%, (ruce [PROCE/P/A']; Gu)nn, C+r)s%)ne [PROCE/P/#1]; all,Gare% [PROCE/DA"/O']; o+ns%re)%er, Jerey [PROCE/A']; un-, !aynard [CORP/P];Jordan, Jason C [PROCE/A']; Jou*er%, Jason [PROCE/A']; #a3rence, Gary[PROCE/RAG/O#"]; #), !el&)n [PROCE/"G]; !c(a)n, (o* E [PROCE/$C/!1"];!cCullou-+, Pa%r)c5 J [PROCE/P1/P]; !onroy, Ar%uro [PROCE/!6]; Re-alado, Ray[PROCE/A']; Renders, !)c+el [PROCE/DEG]; Rodr)-uez, #u)s A [PROCE/!6]; c+a77ell,

    (ryan [PROCE/!!/(O'#]; 7aul8sel&ara.sl5:so%8co; %ree%, Cel)na [PROCE/P/A']; an,enry:

  • 8/12/2019 Oracle ADI Database Configuration, Support and Troubleshooting

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Table of Contents)%le> Oracle AD Da%a*ase Con)-ura%)on, u77or% and rou*les+oo%)n-888888888888888888888888888888888888888888888888888888888888=

    Procedure nora%)on> 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =

    Con%ac%s ?l)s% 2@>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888=

    (us)ness nora%)on>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =

    !e%ada%a/8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    PrereBu)s)%es>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    1or5 ns%ruc%)ons>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    as5 => Con)-ura%)on88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    as5 2> u77or% and rou*les+oo%)n-8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    as5 > Escala%)n- u77or% )c5e%88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    (us)ness ReBu)reen%s888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    As)a Pac))c888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    A77end)F88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888

    Page 2of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Purpose:#ocal PC/Des5%o7 )ns%alla%)on o Oracle AD ?A77l)ca%)on Des5%o7 n%e-ra%or@ &ers)on 82 or use *y $)nanceea users %o crea%e G# Journal En%r)es8 AD can also *e used or )nanc)al odel)n- and or dr)ll do3ns8

    Oracle AD & 82 )s %+e reBu)red &ers)on or Oracle A77l)ca%)ons ==88=0 runn)n- on da%a*ase Oracle =0-8Oracle AD & 8= and older &ers)ons are no% recoended or Oracle da%a*ase =0-8

    Prere4uisites:Oracle AD )ns%alled

    5or3 Instructions:

    Tas3 6: Configuration

    =8 #o- )n%o AD *y cl)c5)n- on %+e AD )con8

    Applications Desktop Integrator.lnk

    OR

    Go %o StartH All ProgramsH Oracle ADIH Application Des3top Integrator8

    Page 3of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Important> %+e &ers)on on your PC )s no% 828=08=08=0, -o %o %+e Oracle AD ns%alla%)on7rocedure %o u7da%e %+e 7a%c+es8

    28 Cl)c5 on %+e )-n On )con ? @8 En%er your usernae and 7ass3ord, and %+en c+oose a

    res7ons)*)l)%y8

    a8 you -e% %+e ollo3)n- error, you 3)ll need %o -e% your Pass3ord rese% )n %+e en&)ronen% you

    are %ry)n- %o lo- )n%o8

    Page 4of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    *8 elec% a Res7ons)*)l)%y8

    8 o &er)y %+e En&)ronen% you are 3or5)n- )n, selec% %+e O7%)ons *u%%on ? @ ro %+e A77l)ca%)on

    Des5%o7 n%e-ra%or8

    a8 elec% Information: C+ec5 de%a)ls or %+e se% o *oo5s you are us)n- and your curren%

    )-n on )nora%)on8 C+ec5 Connec% %r)n- and Da%a*ase I a5e sure )% )s se% %o %+e

    en&)ronen% you 3an% %o 3or58

    Page 5of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    48 Crea%e %+e ne3 da%a*ase>

    Page 6of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    a8 elec% De)ne Da%a*ase8

    *8 Add a ne3 En&)ronen%8

    c8 En%er &alues or %+e ollo3)n- )elds8

    Page 7of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    )8 "A!E> P#OD7A*C?'ser De)ned I us% *e c+arac%ers or ore@))8 DECRPO"> Production D*?'ser De)ned I G)&e a ean)n-ul descr)7%)on@)))8 G1'D> appls2spub1pub?+)s )s %+e Ga%e3ay 'ser D and )% can *e o*%a)ned ro

    %+e A77l)ca%)ons D(A8 +e deaul% en%ry s+ould *e a77lsys7u*/7u*@)&8 $"D"A!> apps?+)s )s %+e *ase A77l)ca%)ons user nae and s+ould al3ays *e a77s@&8 CO""EC R"G> P#OD?+)s &alue us% *e %+e er&)ce nae )n %+e local

    ""A!E8ora )le %+a% 7o)n%s %o %+e Da%a*ase %+a% )s %o *e used8@&)8 "CA CO""ECO"> 8''&))8 ERKER D> 8''

    Tas3 +: Support and Troubleshooting

    ADI T#O8*'9S-OOTI 8ID9

    Attempting to use ADI on !S 9cel +0 you encoun%er %+e ollo3)n- error essa-es>

    !essa-e> LAu%oa%)c access %o K)sual (as)c:7ro.ec% )s no% rel)a*le8 Error nu*er> =004L or MPro-raa%)c

    Access o K)sual (as)c Pro.ec% s "o% rus%edN>

    Do %+e ollo3)n- 7rocedure>

    =8 O7en %+e 200 !)croso% O)ce EFcel a77l)ca%)on )n Bues%)on8

    28 Cl)c5 %+e ToolsH !acroH Securit28

    8 Cl)c5 on %+e Trusted Publishers%a*8

    48 !a5e sure %+e Trust Access to &isual *asic Pro;ect)s c+ec5ed8

    8 Cl)c5 on O8

    8 EF)% EFcel and re%es% AD88 +)s )s %+e 3)ndo3 %+a% 3)ll *e d)s7layed 3+en you o7en EFcel 2008

    Page 8of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    8 Cl)c5 on O< %o sa&e your c+an-es I Close EFcel and %+en %ry your AD a77l)ca%)on a-a)n8

    Attempting to use ADI on !icrosoft Office +/"

    ote:ADI is certified %ith 9cel +/ onl2 starting on $ersion /"+"

    you encoun%er %+e ollo3)n- error essa-es>

    !essa-e> Au%oa%)c access %o K)sual (as)c:7ro.ec% )s no% rel)a*le8

    Error nu*er> =004 or Pro-raa%)c Access %o K)sual (as)c Pro.ec% s "o% rus%ed8

    Do %+e ollo3)n- 7rocedure>

    =8 O7en %+e 200 !)croso% O)ce sys%e a77l)ca%)on )n Bues%)on8 Cl)c5 %+e !)croso% O)ce *u%%on, and%+en cl)c5 A77l)ca%)on O7%)ons

    28 Cl)c5 %+e rus% Cen%er %a*, and %+en cl)c5 rus% Cen%er e%%)n-s

    8 Cl)c5 %+e !acro e%%)n-s %a*, cl)c5 %o selec% %+e rus% access %o %+e K(A 7ro.ec% o*.ec% odel c+ec5*oF, and %+en cl)c5 O

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    8 +)s )s %+e 3)ndo3 %+a% -e%s o7ened 3+en you cl)c5 on EFcel 200 %a*8

    8 Cl)c5 on oe so %+a% you 3)ll *e a*le %o e)%+er EF)% or Re&)e3 your EFcel O7%)ons8

    8 Cl)c5 on EFcel O7%)ons8

    Page 10of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    8 elec% rus% Cen%er %+en rus% Cen%er e%%)n-s898 'nder !acro e%%)n-s a5e sure you +a&e %+e Mrus% access %o %+e K(A 7ro.ec% o*.ec% odelN c+ec5ed

    Page 11of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    =08 Cl)c5 on O< %o sa&e your c+an-es I Close EFcel and %+en %ry your AD a77l)ca%)on a-a)n8

    odename 9rror

    Oracle Applications #elease 66" QnodenameH

    Purpose:

    Gu)de users %+rou-+ %rou*les+oo%)n- %)7s %o resol&e %+a% LdreadedL error 3+en you can &)e3 re7or%s )n

    Oracle A77l)ca%)ons Release ==886 *u% canno% 7u*l)s+ %+e re7or%s ro %+e AD reBues% cen%er8

    9rror:

    LAn error occurred 3+)le a%%e7%)n- %o es%a*l)s+ an A77l)ca%)ons $)le er&er connec%)on8 +ere ay *e

    a ne%3or5 con)-ura%)on 7ro*le, or %+e " l)s%ener ay no% *e runn)n- on QnodenaeH L

    9planation:

    AD )s +ardcoded %o loo5 or %+e $"D$nodenae en%ry )n %+e ""A!E8ora )le8 1+en a #o- or

    Ou%7u% )le )s reBues%ed, AD selec%s %+e nodenae ro %+e $"DCO"C'RRE"RES'E

    %a*le, a77ends %+a% &alue %o $"D$ and %+en loo5s )n %+e ""A!E8ora )le or d)rec%)ons on 3+a%

    +os% %o -o %o and 3+a% LPORL %o 7)n- or %+e $"D$ l)s%ener ser&)ce8 Once %+e $"D$ l)s%ener

    ser&)ce )s ound, %+e l)s%ener s7a3ns a 7rocess or %+e $"D$ eFecu%a*le *ased on %+e loca%)on -)&en

    )n %+e PROGRA! en%ry or %+a% ser&)ce de)n)%)on8 +e $"D$ eFecu%a*le %a5es %+e )le nae o %+elo- or ou%7u% )le, 7ulls %+a% o o %+e )le sys%e on %+e ser&er, and sends *ac5 %+e ra3 da%a %o %+e AD

    a77l)ca%)on 3+)c+ 7arses %+e da%a )n%o a &)e3a*le re7or%8

    n a case 3+ere you +a&e !ul%)7le ns%ances o ==) on %+e sae ser&er>

    ou 3)ll s7ec)y a se7ara%e $"D$Q+os%naeH en%ry or eac+ )ns%ance %+a% AD uses %o K)e3

    Re7or%s8 +e POR nu*er o %+e $"D$ connec%)on s%r)n- 3)ll *e %+e de%er)n)n- ac%or *e%3een %+e

    ul%)7le en%r)es8

    Troubleshooting Tips:

    1+en )ns%alled on 1)ndo3s Cl)en%, %+e AD o%3are crea%es )%s o3n ORAC#EO!E oe on %+e 1)ndo3s

    Cl)en% ac+)ne, 3e 3)ll reer %o %+e AD ORAC#EO!E as %+e LToran%L8

    =8 Con)-ura%)on )les ?%nsnaes8ora U sBlne%8ora@ us% eF)s%s and *e )den%)cal )n *o%+ %+e

    C>T88Toran%Tne%0Tad)n d)rec%ory and %+e C>T88Toran%Tne%3or5Tad)n olders8

    Page 12of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    28 +e as%es% se%u7 %)7 or %+e AD cl)en% %o ena*le K)e3)n- o re7or%s )s %o o*%a)n %+e

    $"D$Q+os%naeH connec%)on s%r)n- en%ry ro %+e D(A or ) you +a&e access %o S#VPlus or oad

    run %+e ollo3)n- scr)7%8

    select distinct LOGFILE_NODE_NAMEfrom apps.FND_CONCURRENT_REUE!T!"

    $or (e%sy D= %+ese are %+e resul%s or %+e a*o&e Buery>

    +ese are %+e ""A!E8ora en%r)es or (e%syD= %+a% +a&e se% u7>

    #

    # $ET!% &D'& ( DE)ELO*MENT EN)IRONMENT

    #$ET!%D'.+ORLD ,

    -DE!CRI*TION ,

    -ADDRE!! , -*ROTOCOL , TC*-/O!T , essd0d123.emrsn.com-*ORT , 3445'

    -CONNECT_DATA , -!ID , 0ets6d'

    FNDF!_E!!D$DU23.+ORLD ,

    -DE!CRI*TION ,

    -ADDRE!! , -*ROTOCOL , TC*-/ost , E!!D$DU23.EMR!N.COM-*ort , 34453

    -CONNECT_DATA , -!ID , FNDF!

    FNDF!_0ets6d'_E!!D$DU23.+ORLD ,

    -DE!CRI*TION ,

    -ADDRE!! , -*ROTOCOL , TC*-/ost , E!!D$DU23.EMR!N.COM-*ort , 34453

    -CONNECT_DATA , -!ID , FNDF!

    8 es% %+e S#V"E Connec%)on or %+e $"D$ en%ry on AD Cl)en%

    : n !:DO 7ro7%

    a8 %ns7)n- $"D$Qos%"aeH

    *8 %ns7)n- $"D$QDa%a*aseConnec%%r)n-HQos%"aeH

    c8 %ns7)n- $"D$Qos%"aeH8QDoa)n"aeH

    d8 %ns7)n- $"D$QDa%a*aseConnec%%r)n-HQos%"aeH8QDoa)n"aeH

    Poss)*le re%urn essa-es or %+e %ns7)n- %es%8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    a8 L":00> $a)led %o resol&e naeL

    C+ec5 %+e sBlne%8ora )le ?) used@ or )ncorrec% doa)n nae en%ry8

    *8 L":=24=> ">no l)s%enerL can *e caused *y>

    )8 1ron- 7or% nu*er )n %+e %nsnaes8ora

    ))8 Por% no% o7en on er&er )))8 $)re3all *loc5)n- access ?PC or ne%3or5@

    c8 LO< ?FFF sec@L

    "o )n+eren% 7ro*le 3)%+ %+e %nsnaes8ora al)as en%ry8

    +e AD Cl)en% %nsnaes8ora +as %o )nclude %+e Da%a*ase CO""ECR"G and %+e $"D$

    CO""ECR"G8 Eac+ Connec%)on %r)n- con%a)ns )nora%)on s7ec))c %o %+e ADDRE, POR,

    O and D used or %+e ==) ns%ance8

    48 +e sBlne%8ora )le )s au%oa%)cally 7laced )n %+e C>T88Toran%Tne%0Tad)n and C>T88Toran%Tne%3or5Tad)nd)rec%or)es8 +e *)--es% ac%or %+a% de%er)nes +o3 you de)ne %+e connec%)on s%r)n- en%r)es )n %+e

    %nsnaes8ora )le )s %+e sBlne%8oras : naes8deaul%doa)n se%%)n-8

    A!P#E S#"E8ORA $RO! C#E">

    AUTOMATIC_I*C , OFF

    TRACE_LE)EL_CLIENT , OFF

    s7lnet.a1t8entication_ser9ices , -NONE

    names.director6_pat8 , -TN!NAME!:/O!TNAME

    names.defa1lt_domain , +ORLD

    name.defa1lt_;one , +ORLD

    A!P#E ""A!E8ORA $RO! C#E" !AC"E>#

    # $ET!% &D'& ( DE)ELO*MENT EN)IRONMENT

    #$ET!%D'.+ORLD ,

    -DE!CRI*TION ,

    -ADDRE!! , -*ROTOCOL , TC*-/O!T , E!!D$DU23.EMR!N.COM-*ORT , 3445'

    -CONNECT_DATA , -!ID , 0ets6d'

    FNDF!_E!!D$DU23.+ORLD ,

    -DE!CRI*TION ,

    -ADDRE!! , -*ROTOCOL , TC*-/ost , E!!D$DU23.EMR!N.COM-*ort , 34453

    -CONNECT_DATA , -!ID , FNDF!

    FNDF!_$ET!%D'_E!!D$DU23.+ORLD ,-DE!CRI*TION ,

    -ADDRE!! , -*ROTOCOL , TC*-/ost , E!!D$DU23.EMR!N.COM-*ort , 34453

    -CONNECT_DATA , -!ID , FNDF!

    Oracle and ADI $ersions

    Oracle Kers)on AD &ers)on Pa%c+ "u*er Coen%s

    Page 14of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    ==88=0 828=0 4020 Cuula%)&e )Fes and 7a%c+es

    8280 9=0= (ase )ns%all o AD 8280

    ==88=0 8=8 =4= Cuula%)&e )Fes and 7a%c+es

    8=8 =4 (ase )ns%all o AD 8=8

    ==889 8=82=

    ADI soft%are installation

    ns%all AD ?A77l)ca%)on Des5%o7 n%e-ra%or@ )rs% and *eore A>o%+er Oracle 7roduc%s or %ools8

    ns%all %+e Eerson Process !ana-een% &ers)on o %nsnaes8ora )le8

    #aunc+ AD and con)-ure %+e da%a*ase8

    Installation

    =8 Run %+e AD )ns%all )le ?se%u7ad)8eFe@ ro a CD or !e%al)n5 Pa%c+ and c+oose %+e )ns%alla%)on or AD?A77l)ca%)on Des5%o7 n%e-ra%or@8

    28 C+oose A## o7%)ons8 Acce7% all deaul%s as )ns%all screens are 7resen%ed8

    8 As a )n)u %+e 7roduc% )ns%all s+ould )ns%all %+e ollo3)n->

    o Oracle ne% Cl)en% 8088080

    o ReBu)red u77or% $)les 8088080

    o S#V"e% Cl)en% 28848080

    o S#V Plus 8088080

    48 Res%ar% %+e PC8

    8 'se 1)ndo3s EF7lorer %o )nd and renae %+e %nsnaes8ora )les %o %nsnaes8old8

    o c>Toran%Tne%0Tad)nT%nsnaes8ora

    o c>Toran%Tne%3or5Tad)nT%nsnaes8ora

    o T%nsnaes8ora )n any older8

    ote:AD )ns%alls a -ener)c &ers)on o %nsnaes8ora %+a% 3)ll 7re&en% connec%)on %o da%a*ases )nany en&)ronen%8 +)s )le 3)ll *e re7laced )n %+e neF% s%e78

    8 Co7y %+e curren% Eerson Process !ana-een% &ers)on o %nsnaes8ora %o %+e correc% olders>

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    o c>Toran%Tne%0Tad)n

    o c>Toran%Tne%3or5Tad)n

    ote:Du7l)ca%es or older &ers)ons o %nsnaes8ora )n any o%+er older 3)ll 7re&en% AD roconnec%)n- %o %+e des)red da%a*ases8

    8 %ar% AD8

    8 Con)-ure your da%a*ase?s@

    98 #o- )n%o AD

    TSA!9S entries"

    you s%)ll +a&e 7ro*les lo--)n- )n%o AD you ay need %o ed)% your en%r)es )n your ""A!E8ora )le?s@ VV

    a5e sure you use "o%e7ad %o ed)% and a5e a co7y *eore any c+an-es are done8 !a5e sure you +a&e a

    %nsnaes en%ry or %+e da%a*ase you 3)ll *e us)n- I )% s+ould loo5 l)5e %+)s>

    (E681OR#D W

    ?DECRPO" W

    ?ADDRE W ?PROOCO# W CP@?O W *e%syFd*8ersn8co@?POR W 00=@@

    ?CO""ECDAA W

    ?ERKCE"A!E W (E6@@@

    $"D$ED(D'81OR#D W

    ?DECRPO" W

    ?ADDRE W ?PROOCO# W CP@?os% W essd*du8ersn8co@?Por% W 002@@

    ?CO""ECDAA W ?D W $"D$@ @ @

    O#

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    I&A'ID 8S9#A!9 1 I&A'ID 8S9#A!9 O# PASS5O#D 9##O#S

    Cannot connect to the database" @In$alid username or pass%ord@

    $ollo3)n- are %+e 7ro*a*le causes or %+)s error essa-e>

    a8 +e AD )-n On ?ecur)%y@ +as no% *een se% u7 correc%ly ?c+ec5 %+)s only ) %+)s )s a res+)ns%all@8 C+ec5 %+e cones on %+e *o%%o le% o %+e s)-n:on 3)ndo3 and cross c+ec5>

    G1'D

    $"D"A!

    Connec% %r)n-

    Suery on %+e da%a*ase 3)%+ +el7 ro %+e D(A and c+ec5 ) %+e sae are correc%ly se%u7X$"DOP/ecure/Q+os%naeHQ)ns%ance naeH8d*c ?or 'n)F users@

    *8 +e 'ser nae and Pass3ords +a&e *een od))ed )n %+e a)n A77l)ca%)ons da%a*ase ?c+ec5

    %+)s only or non:reBuen% users@8 C+ec5 3)%+ %+e D(A ) %+e usernae and 7ass3ord +a&e *eenc+an-ed recen%ly8

    c8 +e )le sBlne%8ora does no% +a&e %+e "A!E8DRECORPA se% %o ?""A!E@8 e%"A!E8DRECORPA %o ?""A!E@ )n sBlne%8ora )le )n %+e cl)en% PC8

    d8 you are on ==88 or a*o&e, 7lease a77ly LERKER DEL 7re:reB 7a%c+ =98 P#EAE

    "OE A ERKER DE PAC A"D POR PEC$C8

    e8 A%er a77ly)n- 7a%c+ =9, ) you s%)ll encoun%er %+e sae error, 7lease u7-rade %o %+e la%es%&ers)on o AD8

    Cannot connect to the database" @In$alid username@

    Ker)y %+a% %+e usernae *e)n- en%ered )s a &al)d usernae and +as no% eF7)red8 %+e usernae )sde%er)ned %o *e correc%, %+en you 3)ll need %o un)ns%all and %+en re)ns%all S#V"e%8

    o un)ns%all/re)ns%all S#V"e%>

    a8 #aunc+ %+e Oracle ns%aller8 elec% your Oracle oe, loca%)on, e%c8

    *8 On %+e r)-+% s)de o %+e o%3are Asse% !ana-er you 3)ll see %+e Oracle so%3are %+a% )scurren%ly )ns%alled8 elec% S#V"e% Cl)en% and %+en cl)c5 %+e [Reo&e] *u%%on8

    c8 On %+e le% s)de o %+e o%3are Asse% !ana-er screen, you 3)ll see %+e c+o)ces a&a)la*le %o youo 3+)c+ 7roduc%s can *e )ns%alled8 elec% S#V"e% Cl)en% %+en cl)c5 %+e [ns%all] *u%%on8 "o%e> you do no% see S#V"e% Cl)en% on %+e le% s)de, you 3)ll need %o selec% %+e [$ro] *u%%on and

    na&)-a%e %o e)%+er %+e CD or d)rec%ory )n 3+)c+ you can o*%a)n %+)s 7roduc%8

    +)s essa-e could occur )n a e3 d)eren% scenar)os8 +e )rs% scenar)o )s %+a% %+e usernae )sac%ually )n&al)d8 +e second cause o %+)s 7ro*le )s %+a% S#V"e% )s no% a5)n- %+e correc%connec%)on and 3)ll need %o *e re)ns%alled8 +e %+)rd ?AD only@ )s %+a% you +a&e no% 7laced your""A!E8ORA and Blne%8ora )n *o%+ %+e Yoracle+oeY/ne%3or5/ad)n and %+e Yoracle+oeY/ne%0/ad)n d)rec%or)es on %+e local PC8

    O#A 9##O#S

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    O#AB.+: table or $ie% does not eist

    Gran% selec% access %o APP#P'( or $"D'ERKE1 and $"D'ER>

    #o-)n %o S#VPlus as a77lsys/7ass3ordS#H -ran% selec% on nduser %o a77lsys7u*;S#H connec% a77s/7ass3ordS#H -ran% selec% on nduser&)e3 %o a77lsys7u*;

    Crea%e synonys )n %+e APP#P'( sc+ea or APP8$"D'ERKE1 andAPP#8$"D'ER>

    #o-)n %o S#VPlus as a77lsys7u*/7ass3ordS#H crea%e synony nduser or a77lsys8nduser;S#H crea%e synony nduser&)e3 or a77s8nduser&)e3;

    O#A6+ou are tr2ing to sign on to ADI and recei$e the follo%ing error:

    Ou%l)ne> !A"G#D> Do)-nOn

    ource> oraG#D2!essa-e> O*.ec% &ar)a*le or 3)d%+ *loc5 &ar)a*le no% se%Error "u*er> 9=

    +e Oracle O*.ec%s or O#E )s conl)c%)n- or )ncorrec%8 o resol&e %+)s 7ro*le, a77ly %+e ollo3)n-s%e7s>

    a8 (r)n- u7 %+e Oracle ns%aller8

    *8 elec% %+e Oracle O*.ec%s or O#E ?A" $O'"D@8

    c8 )% %+e RE!OKE *u%%on %o un)ns%all %+ese )%es8

    d8 nser% %+e AD )ns%all CD8

    e8 $ro Oracle ns%aller, selec% %+e $RO! *u%%on %o )nd %+e CD:RO!8

    8 "a&)-a%e %o %+e a77ro7r)a%e older or %+e 7la%or and selec% %+e 87rd )le or %+a% 7la%or?1)ndo3 9 or "@8

    -8 elec% only %+e Oracle O*.ec%s or O#E ?run%)e@ )%e8

    +8 )% %+e "A## *u%%on8

    )8 1+en )ns%alled, eF)% ns%aller and re*oo% %+e ac+)ne8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    >ou are tr2ing to sign on to ADI and recei$e the follo%ing error:

    Rou%)ne> !A"G#D> Do)-nOnource> G#D2!essa-e Au%oa%)on ErrorError "u*er : 2=44==

    C+ec5 %o see %+a% %+e )le "#08D## )s )n %+e QADoeHT*)n or sys%e2 older8 )% eF)s%s, %es% %oensure )% )s no% corru7% ? ee ["OE>2=008=]o3 %o c+ec5 or nco7a%)*le $)les@

    After a number of consecuti$e responsibilit2 changes %ithin the same ADI session, 2ou recei$e the

    follo%ing error:

    y7%o> Rou%)ne> !A"G#D> DoC+an-eRes7ons)*)l)%yource> oraG#D2!essa-e> Au%oa%)on errorError "u*er> :2=44==

    +e nu*er o res7ons)*)l)%y c+an-es reBu)red *eore a)lure )s -enerally %+ree or ore8 (u- 2=addresses %+)s )ssue8 +)s *u- +as *een )Fed )n AD 8=8=98 Please u7-rade %o %+e la%es% AD &ers)on8

    >ou are tr2ing to sign on to ADI and recei$e the follo%ing error:

    An 'neF7ec%ed error +as occurred )n ADRou%)ne > !A"G#D>Do)-nOnource > oraG#D2!essa-e> Au%oa%)on errorError "u*er> :2=44==

    +e "##A"G se% on %+e des5%o7 cl)en% does no% a%c+ %+e one se% on %+e da%a*ase8$or eFa7le, ) %+e "##A"G on %+e da%a*ase )s se% %o A!ERCA"A!ERCA81EO9P= on

    %+e da%a*ase, )% us% also *e se% %o A!ERCA"A!ERCA81EO9P= on %+e des5%o7 cl)en%8

    >ou are tr2ing to sign on to ADI and recei$e the follo%ing error:

    Procedure !a)nG#D> Do)-nOnource> oraG#D2!essa-e> O#E Au%oa%)on ErrorError"u> :2=44==!a5e sure %+a% no o%+er Oracle a77l)ca%)ons are )n use on %+e PC8 %ar% %+e Oracle ns%aller and c+ec5

    ) %+ere are %3o )ns%alled co7onen%s called Oracle O*.ec%s or O#E and Oracle O*.ec%s or O#E?run%)e@8 %+ey are )ns%alled, un)ns%all *o%+ o %+e and res%ar% %+e PC8 ns%all O"# Oracle O*.ec%s or O#E

    ?run%)e@ us)n- %+e AD CD or do3nloaded AD )ns%alla%)on )les8 Res%ar% %+e PC and %ry AD a-a)n8

    !ISC9''A9O8S

    ADI sho%s S>SAD!I responsibilities after appl2ing patches +/+B.< and +//"

    +)s )ssue +as *een )Fed )n 7a%c+ 292=08 +)s 7a%c+ )s a&a)la*le or do3nload on !e%al)n58

    Page 20of 38

    http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_id=215800.1&p_database_id=NOThttp://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_id=2537137&p_database_id=BUGhttp://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_id=215800.1&p_database_id=NOThttp://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_id=2537137&p_database_id=BUG
  • 8/12/2019 Oracle ADI Database Configuration, Support and Troubleshooting

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    !9TA'I PATC-9S

    PATC- 6//

    =8 ad)87d : +e ns%alla%)on Gu)de

    28 -ld)87d : +e 'sers Gu)de

    8 -ld)%u87d : +e u%or)al

    +e Tad)2*)%T d)rec%ory )ncludes>

    -ld)aB87d : $reBuen%ly As5ed Sues%)ons

    Please read the Installation uide before installing ADI /"6"0"

    Important ote for Applications 66i Customers

    A secur)%y )ssue 3as re7or%ed )n *u-s =49= and =4022, or cus%oers us)n- AD %o connec% %o

    Oracle A77l)ca%)ons ==) da%a*ases8 +e resolu%)on %o %+)s )ssue reBu)res %+e a77l)ca%)on o a ser&er:s)de

    7a%c+ %o all Oracle A77l)ca%)ons ==) da%a*ases and a cl)en%:s)de 7a%c+ %o all PCs runn)n- AD8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    % )s a 7re:reBu)s)%e %+a% all Oracle A77l)ca%)ons ==) cus%oers a77ly %+e ser&er:s)de 7a%c+ ?=9@8

    +e 7a%c+ 3as una&a)la*le %o )nclude on %+e CD a% %)e o release8 o o*%a)n %+e 7a%c+ e)%+er

    do3nload )% ro !e%a#)n5 ?+%%7>//e%al)n58oracle8co@ or con%ac% Oracle u77or%8

    +e cl)en%:s)de 7a%c+ co7onen% )s a77l)ed *y )ns%all)n- AD ro %+)s CD8

    A77ly)n- only one o %+e 7a%c+es 3)ll resul% )n AD users *e)n- una*le %o s)-n on %o any OracleA77l)ca%)ons ==) da%a*ase8 +e a77l)ca%)on o e)%+er 7a%c+ does no% aec% s)-n)n- on %o an Oracle

    A77l)ca%)on =08 or ==80 da%a*ase8

    PATC- 0/06/.6

    Pre#e4uisites:

    =8 er&er:s)de 7a%c+ =9 !' *e a77l)ed %o all Oracle A77l)ca%)ons ==) )ns%ances8 $a)lure %o a77ly

    %+)s 7a%c+ 3)ll cause an Ln&al)d 'sernae or Pass3ordL error essa-e dur)n- s)-n on8 o o*%a)n %+e

    7a%c+ e)%+er do3nload )% ro !e%a#)n5 ?+%%7>//e%al)n58oracle8co@ or con%ac% Oracle u77or%8

    Once %+e ser&er:s)de 7a%c+ +as *een )ns%alled any PC %+a% uses AD 8= us% *e u7-raded %o AD8=88=08 or la%er8 A ull )ns%alla%)on o AD 8=8 can *e do3nloaded ro !e%a#)n5 as Pa%c+ =4,

    or *y order)n- %+e Oracle A77l)ca%)ons ==884 CD Pac58

    28 er&er:s)de 7a%c+ 2294 or 2492 !' *e a77l)ed %o all Oracle A77l)ca%)ons ==) )ns%ances8

    $a)lure %o a77ly %+e correc% 7a%c+ 3)ll cause re7or% 7u*l)s+)n-, or ou%7u% and lo- )le re%r)e&al %o a)l on

    &ers)ons 8=82= and a*o&e8 A77ly 2294 3+ere all cl)en% PCs 3)ll *e on &ers)on 8=82= and a*o&e8

    A77ly 2492 ) soe users are runn)n- &ers)ons 7re&)ous %o 8=82=, and o%+ers are runn)n- 8=82=

    and a*o&e8 o o*%a)n e)%+er 7a%c+, do3nload )% ro !e%a#)n5 ?+%%7>//e%al)n58oracle8co@ or con%ac%

    Oracle u77or%8

    A%er )ns%alla%)on o AD, 7lease ensure %+e ser&)ce nae ?connec% s%r)n-@ )n %+e %nsnaes8ora )le used*y %+e cl)en% PC )s )den%)cal %o %+e ser&)ce nae )n %+e %nsnaes8ora used *y %+e Re7or% Re&)e3 A-en%

    er&)ce8 D)eren% ser&)ce naes 3)ll resul% )n a L$)le ser&er a)led %o )n)%)al)zeL error 3+en a%%e7%)n- %o

    7u*l)s+ or &)e3 %+e ou%7u%/lo- )les o a concurren% reBues%8

    8 er&er:s)de 7a%c+ 2290 !' *e a77l)ed %o all Oracle A77l)ca%)ons ==80 )ns%ances8 $a)lure %o a77ly

    %+)s 7a%c+ 3)ll cause 7u*l)s+)n- o re7or%s, or %+e re%r)e&al o ou%7u%/lo- )les %o a)l8 o o*%a)n %+e 7a%c+

    e)%+er do3nload )% ro !e%a#)n5 ?+%%7>//e%al)n58oracle8co@ or con%ac% Oracle u77or%8

    Once %+e ser&er:s)de 7a%c+ +as *een )ns%alled any PC %+a% uses AD 8= us% *e u7-raded %o AD

    8=82=8080 or la%er8 A%er )ns%alla%)on, 7lease ensure %+e ser&)ce nae ?connec% s%r)n-@ )n %+e

    %nsnaes8ora )le used *y %+e cl)en% PC )s )den%)cal %o %+e ser&)ce nae )n %+e %nsnaes8ora used *y %+e

    Re7or% Re&)e3 A-en% er&)ce8 D)eren% ser&)ce naes 3)ll resul% )n a L$)le ser&er a)led %o )n)%)al)zeL

    error 3+en a%%e7%)n- %o 7u*l)s+ or &)e3 %+e ou%7u%/lo- )les o a concurren% reBues%8

    48 ou !' +a&e AD &ers)on 8=8=8=08=, or la%er, )ns%alled on all PCs you 3)s+ %o a77ly %+e 7a%c+ %o8

    8 ou !' +a&e run %+e AD D)a-nos%)c 1)zard a% leas% once on eac+ PC %o ensure %+a% %+e curren%ly

    )ns%alled &ers)on )s 3or5)n- correc%ly8 $)F all errors re7or%ed *y %+e D)a-nos%)c 1)zard *eore a77ly)n-

    %+e 7a%c+8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    8 you are u7-rad)n- ro 7a%c+ ==00 or %+e AD 8=8=8=08= CD, and your s)%e uses Oracle

    A77l)ca%)ons ==)8 Run 1)ndo3s EF7lorer, selec% ools :H $)nd :H $)les or $olders 888 n %+e searc+

    3)ndo3 en%er LD(G86L )n %+e "aed> )eld and c+an-e %+e #oo5 )n> en%ry %o L#ocal +ard dr)&esL8

    Dele%e all occurrences ound8

    8 $or users o 1)ndo3s 6P, you need %o &er)y %+e &ers)on o %+e re-sr&28eFe )le8 A%er )ns%all)n- %+e

    AD 8=8 *asel)ne, %+e )le re-)s%ra%)on u%)l)%y re-s&r2 ay *e re7laced 3)%+ an older &ers)on %+an %+eone reBu)red or 1)ndo3s 6P ?see "o%e> 220998=@8 +e re-sr&28eFe )le )s loca%ed )n %+e

    T1"DO1TE!2 older and %+e &ers)on reBu)red or 1)ndo3s 6P )s 80 or +)-+er8 an older

    &ers)on )s de%ec%ed, re7lace )% 3)%+ co7y o re-sr&28eFe &ers)on 80 or +)-+er8 +)s )ssue 3)ll *e )Fed )n

    %+e AD 82 *asel)ne release8

    Instructions:

    =8 EF%rac% %+e 7=4=8eFe )le )n%o a %e7orary d)rec%ory8 %+e 7a%c+ )s "O *e)n- a77l)ed %o an

    )ns%alla%)on on C)%r)F 1)n$rae or !)croso% 1)ndo3s er)nal er&er DO "O 7eror s%e7s 2 and 8

    28 A% a coand 7ro7%, en%er %+e ollo3)n- coand %o 7lace %+e sys%e )n )ns%all ode> c+an-e user

    /)ns%all

    8 Run %+e locally )ns%alled &ers)on o Oracle ns%aller ro %+e %ar% !enu8

    48 $ro %+e o%3are Asse% !ana-er, cl)c5 %+e $ro *u%%on8 'se %+e d)alo- *oF %o na&)-a%e %o %+e

    d)rec%ory 3+ere %+e 7a%c+ )les 3ere eF%rac%ed8

    8 elec% %+e 7roduc% ?87rd@ )le d)s7layed, cl)c5 O7en8

    8 *o%+ %+e AD ReBues% Cen%er and %+e AD ool*ar ?EFcel 9/2000/6P/200@ co7onen%s are )ns%alled

    )n your Oracle +oe, %+en selec% %+e LA77l)ca%)ons Des5%o7 n%e-ra%or Produc%s 8=88=080=

    co7onen% )n %+e A&a)la*le Produc%s 3)ndo3 and cl)c5 ns%all8 %+e AD ReBues% Cen%er co7onen% )s)ns%alled )n your Oracle +oe, *u% %+e AD ool*ar ?EFcel 9/2000/6P/200@ co7onen% )s no%, %+en

    o7en %+e LA77l)ca%)ons Des5%o7 n%e-ra%or Produc%s 8=88=080= co7onen% )n %+e A&a)la*le Produc%s

    3)ndo3, selec% %+e LAD ReBues% Cen%er 8=88=080=L co7onen%, and cl)c5 Lns%allL8

    8 A% a coand 7ro7%, en%er %+e ollo3)n- coand %o 7lace %+e sys%e )n eFecu%)on ode> c+an-e

    user /eFecu%e8

    otes:

    =8 you %ry %o )ns%all %+e en%)re LA77l)ca%)ons Des5%o7 n%e-ra%or Produc%s 8=88=080=L co7onen% and

    %+e AD ool*ar ?EFcel 9/2000/6P/200@ co7onen% )s no% )ns%alled )n your Oracle +oe, %+e ns%aller

    3)ll d)s7lay an error essa-e and 3)ll no% a77ly %+e 7a%c+8

    28 Dur)n- %+e 7a%c+ )ns%alla%)on, %+e ns%aller ay s%ar% a !)croso% 7a%c+)n- u%)l)%y %+a% 3)ll )ns%all K(

    Run%)e8 $ollo3 %+e )ns%ruc%)ons %+a% a77ear on %+e screen8

    8 %+e 7a%c+ you +a&e do3nloaded ro %+e ser&er doesn% +a&e %+e su)F 8eFe %+en your E )e

    se%%)n- +a&e c+an-ed %+e )le %y7e8 Please add %+e 8eFe )le eF%ens)on %o %+e do3nloaded )le *eore

    %ry)n- %o run )%8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    48 n AD 8=88=080= a ne3 ea%ure +as *een added %o allo3 or cen%rally ana-)n- AD da%a*ase

    connec%)ons or all users on a ac+)ne, ra%+er %+an +a&)n- eac+ user a)n%a)n %+e)r o3n se% o

    connec%)ons8 +e cen%ral8%F% )le con%a)ns ore )nora%)on a*ou% %+)s ne3 ea%ure and +o3 )% )s

    con)-ured8

    PATC- . c+an-e

    user /eFecu%e

    otes:

    =8 you %ry %o )ns%all %+e en%)re LA77l)ca%)ons Des5%o7 n%e-ra%or Produc%s 828=08=08=0L co7onen% and%+e AD ool*ar ?EFcel 2000/6P/200/200@ co7onen% )s no% )ns%alled )n your Oracle +oe, %+ens%aller 3)ll d)s7lay an error essa-e and 3)ll no% a77ly %+e 7a%c+8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    28 Dur)n- %+e 7a%c+ )ns%alla%)on, %+e ns%aller ay s%ar% a !)croso% 7a%c+)n- u%)l)%y %+a% 3)ll )ns%all K(Run%)e8 $ollo3 %+e )ns%ruc%)ons %+a% a77ear on %+e screen8

    8 %+e 7a%c+ you +a&e do3nloaded ro %+e ser&er doesn% +a&e %+e su)F 8eFe %+en your E )ese%%)n- ay +a&e c+an-ed %+e )le %y7e8 Please add %+e 8eFe )le eF%ens)on %o %+e do3nloaded )le *eore%ry)n- %o run )%8

    48 AD su77or% or !)croso% EFcel )s or all &ers)ons su77or%ed *y !)croso%8 1+)le earl)er &ers)ons are no%o)c)ally su77or%ed, no code +as *een )7leen%ed %o 7re&en% %+ese &ers)ons ro 3or5)n- 3)%+ AD81)%+ %+e )nclus)on o su77or% or O)ce 2008 Arc+)%ec%ural c+an-es +a&e *een reBu)red 3+)c+ 3)ll7re&en% any 7a%c+es ro 828=08=08=0 on3ards *e)n- su)%a*le or )ns%alla%)on on PCs us)n- !)croso%EFcel 98

    ?#9E89T'> AS9D E89STIOS

    5hat $ersion of Oracle eneral 'edger does ADI %or3 %ithF

    Kers)on =08C =08C =08"CA ==80F ==88F

    AD 48282=8228=2 V V V VAD 8088228=2 V V V VAD 80848228=2 U V V VAD 808F V V V VU

    AD 8=8F V VAD 828F V VV W u77or%edU W "eeds 7a%c+ ro Oracle u77or% a%er AD )ns%alla%)on

    Do I need to ha$e Oracle 6SC, Applet$ie%er, or Ginitiator installed on the client PC to use ADIF

    "o, you do no% need a ull )ns%all o Oracle General #ed-er on your PC8 A77l)ca%)ons Des5%o7n%e-ra%or )n%erac%s 3)%+ G#s o7en )n%erace %a*les G#"ER$ACE ?us)n- Journal 7or%@ andG#('DGE"ER$ACE ?us)n- (ud-e% '7load@8 +ese )n%erace %a*les +a&e rea)ned cons%an%s)nce %+e )n)%)al c+arac%er:ode &ers)on o Release =08

    5hat are the technical re4uirements for Applications Des3top IntegratorF

    n%el:*ased ?or =00Y co7a%)*le@ 7ersonal co7u%er 3)%+ %+e ollo3)n->

    Pen%)u 7rocessor ?90 !z or *e%%er@

    "e%3or5 card

    KGA color on)%or 3)%+ resolu%)on o =024F 7)Fels : con)-ured %o use %+e sall on%s o7%)on

    ) a&a)la*le

    2 !( RA! )n)u

    9!( d)s5 s7ace ?AD reBu)res a77roF)a%ely 0!(, %+e rea)n)n- aoun%

    )% or %ec+nolo-y co7onen%s %+a% ay already *e )ns%alled on %+e PC@

    1)ndo3s 9, 1)ndo3s 9, 1)ndo3s " 8=, 1)ndo3s " 480, 1)ndo3s 2000

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    $or 1)ndo3s " you us% +a&e a% leas% %+e ollo3)n- er&)ce Pac5s

    o er&)ce Pac5 or 1)ndo3s " 8=

    o er&)ce Pac5 or 1)ndo3s " 480

    o $or 1)ndo3s 2000 3e do no% su77or% %+e )ns%alla%)on o er&)ce Pac5s

    o ?only AD 80F )s su77or%ed on 1)ndo3s 2000@

    !)croso% EFcel 80 ?O)ce 9@, !)croso% EFcel 80 ?O)ce 9@, !)croso% EFcel 980 ?O)ce 2000: 3)%+ AD 80F and 80F only@, !)croso% EFcel =280 ?O)ce 200 3)%+ AD 82 only@

    Oracle General #ed-er Release =08 or la%er ?or G# unc%)onal)%y@

    Oracle Asse%s Release =08 or la%er ?or $A unc%)onal)%y@

    5hat t2pes of installations are supported for Applications Des3top IntegratorF

    +ere are %+ree %y7es o )ns%alla%)ons su77or%ed or A77l)ca%)ons Des5%o7 n%e-ra%or>

    Standalone Install> Produc% )s )ns%alled d)rec%ly on %+e +ard dr)&e o %+e cl)en% PC ro %+e

    so%3are ed)a8

    Shared Install> Produc% )s )ns%alled on %+e cl)en% PCs &)a %+e Oracle Cl)en% o%3are !ana-er

    ?OC!@ on a cen%ral ser&er PC8

    Citri1Terminal Ser$er> +e 7roduc% )s )ns%alled on %+ese s+ared ser&ers and cl)en%s access %+e

    a77l)ca%)ons %+ou-+ cl)en% a77l)ca%)ons &)e3ers8

    Installation on shared drives (Novell/Microsoft/NSF) is not supported.

    5hat does it mean if I get a message that a file %as replaced %ith an older $ersion during a 5indo%s

    B< installation of Applications Des3top IntegratorF

    +e A77l)ca%)on Des5%o7 n%e-ra%or )ns%alla%)on 7rocess ay )ns%all d)eren% &ers)ons o soe )les %+a%are curren%ly on your sys%e8 +)s )s coon, and %+e )ns%alla%)on 7rocess 3)ll +andle %+)s s)%ua%)on8)7ly re*oo% your sys%e a%er )ns%all)n- A77l)ca%)ons Des5%o7 n%e-ra%or ?as )ns%ruc%ed *y 1)ndo3s9@ and you 3)ll no% see %+e essa-e a-a)n8

    5hen signing into ADI, %hat is the meaning of the error: Ob;ect $ariable or %ith bloc3 $ariable not set

    9rror umber:B6

    +)s )s an )nd)ca%)on %+a% A77l)ca%)ons Des5%o7 n%e-ra%or )s no% )ns%alled correc%ly8 +)s )s 7ro*a*ly*ecause Oracle O*.ec%s )s no% re-)s%ered correc%ly, or your &ers)on o ReBu)red u77or% $)les ?R$@ )s)ncorrec%8 Run %+e D)a-nos%)c 1)zard and ollo3 )%s recoenda%)ons %o )F %+)s )ssue8

    5hat is the meaning of the error: 9##O#: O#A6+6

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    es, AD 3)ll 3or5 3)%+ 1)ndo3s er)nal er&er and C)%r)F 1)n$rae and !e%a$rae8 ee %+ea77ro7r)a%e a77end)F o %+e AD ns%alla%)on !anual or %+e )ns%alla%)on s%e7s8

    Can I use ADI on an Apple !acintosh computerF

    +ere )s no na%)&e &ers)on o AD or %+e !ac)n%os+, *u% you can )ns%all AD on C)%r)F 1)n$rae or C)%r)F!e%a$rae and access %+e a77l)ca%)on %+rou-+ %+e a77ro7r)a%e cl)en% so%3are8

    -o% are the SE'9T"O#A and the TSA!9S"O#A files relatedF

    1+en S#V"e% loo5s or your connec% s%r)n- )n %+e ""A!E8ORA )le, %+e"A!E8DE$A'#DO!A" &alue )n your S#"E8ORA )le )s au%oa%)cally a77ended %o %+e connec%s%r)n- s7ec))ed ?unless you +a&e already a77ended a doa)n %o %+e s%r)n-@8$or eFa7le, your S#"E8ORA )le +as %+e ollo3)n- en%ry>"A!E8DE$A'#DO!A"Wus8oracle8co

    And your ""A!E8ORA )le +as %+e connec% s%r)n- en%ered as +e04083orld

    you en%er %+e connec% s%r)n- )n ADs da%a*ase de)n)%)on 3)ndo3 as +e040 %+en S#V"e% 3)ll loo5 )n

    %+e ""A!E8ORA )le or +e0408us8oracle8co

    +)s en%ry does no% eF)s% )n your ""A!E8ORA )le8 S# "e% )s %+ereore una*le %o connec% %o %+eda%a*ase8

    o a&o)d %+)s 5)nd o s)%ua%)on, Oracle recoends %+a% you use S#V"e% Easy Con)-ura%)on %oad)n)s%er your S#V"e% con)-ura%)on )les8 %+e con)-ura%)on )les us% *e anually ed)%ed, %+eollo3)n- )nora%)on 7ro&)des soe -u)del)nes>

    o correc% %+e rela%)ons+)7 *e%3een S#"E8ORA and ""A!E8ORA>En%er your connec% s%r)n- )n ADs da%a*ase de)n)%)on 3)ndo3 as +e04083orld8 S#V"e% )s a*le %oconnec% %o %+e da%a*ase *ecause %+)s en%ry eF)s%s )n your ""A!E8ORA )le8

    ou can also correc% %+e rela%)ons+)7 *e%3een S#"E8ORA and ""A!E8ORA as ollo3s>

    En%er your connec% s%r)n- )n ADs da%a*ase de)n)%)on 3)ndo3 as +e0408C+an-e %+e en%ry )n %+e ""A!E8ORA )le ro +e04083orld %o +e0408us8oracle8co8 S#V"e% )s

    a*le %o connec% %o %+e da%a*ase *ecause +e0408us8oracle8co eF)s%s )n your ""A!E8ORA )le8

    5hat $ersions of 9cel are supported %ith ADIF

    EFcel EFcel EFcel 9 EFcel =2 ?O)ce 9@ ?O)ce 9@ ?O)ce 2000@ ?O)ce 200@ AD 48282=8228=2 V V

    AD 8088228=2 V VAD 80848228=2 V V VAD 808F V V VAD 8=8F V V VAD 828F V V V V

    5hat does it mean if I get the error: @An error occurred %hile attempting to recei$e output arguments

    of the remote procedure" >ou ma2 need to appl2 patch .. on the database ser$er"@

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Thai(nglish)orwegianTurkish

    $innish#olish

    5hat securit2 is a$ailable for Applications Des3top IntegratorF

    A77l)ca%)ons Des5%o7 n%e-ra%or enorces %+e sae usernae, 7ass3ord, and res7ons)*)l)%y as OracleA77l)ca%)ons8 Also, you ay c+oose %o use unc%)onal secur)%y or 7ro)le o7%)ons, *o%+ de)ned )n OracleA77l)ca%)ons8

    -o% can I change the budget name, organiHation, currenc2, or period range of an eisting budget

    %or3sheetF

    C+oose #ed-er ro %+e AD %ool*ar, and %+en selec% %+e (ud-e% 1)zard and %+en Ed)% (ud-e% Cr)%er)a8?#ed-er> (ud-e% 1)zard> Ed)% (ud-e% Cr)%er)a@

    -o% can I use a single Applications Des3top Integrator %or3sheet %ith se$eral databasesF

    ou are a*le %o crea%e a s)n-le 3or5s+ee% or eac+ da%a*ase )n a s)n-le 3or5*oo5, and %+en co7y and7as%e or crea%e cell reerences ro one s+ee% %o %+e neF%8

    5hat does it mean if I get the error: This action cannot complete because the !icrosoft 9cel Sheet6

    application 9=C9'J is bus2"

    EFcel )s no% runn)n-, or )s una&a)la*le8 +)s error a77ears ) you are )n EFcels ED ode 3+en you %ry%o 7eror ano%+er ac%)on8 #ea&e ED ode, *y lea&)n- %+e cell, and %ry %+e ac%)on a-a)n8

    Can I do%nload actuals and use them as a basis for a budgetF

    es :: +e (ud-e% 1)zard le%s you do3nload *ud-e%s and ac%uals )n%o se7ara%e 3or5s+ee%s )n %+e

    sae 3or5*oo58 ou can %+en co7y and 7as%e your ac%ual aoun%s )n%o your *ud-e% 3or5s+ee%, orcrea%e cell reerences ro your ac%uals 3or5s+ee% %o your *ud-e% 3or5s+ee%8 ou can also crea%e a*ud-e% odel %+a% reerences your ac%ual aoun%s8

    o% that I can use #e4uest Center to get m2 ?S output into 9cel, %hat happens if m2 report

    eceeds the 9cel 6, line limitationF

    Re7or% ou%7u% )s no% *ound *y %+e EFcel s)ze l))%a%)on8 +e ReBues% Cen%er au%oa%)cally s7l)%s re7or%ou%7u% )n%o =,000 l)ne *loc5s or EFcel 9, and ,000 l)ne *loc5s or EFcel 9, 3)%+ eac+ *loc5 -o)n-)n%o a se7ara%e 3or5s+ee% 3)%+)n %+e 3or5*oo58 you )ll a 3or5*oo5, ReBues% Cen%er au%oa%)callyo7ens ano%+er 3or5*oo5 and con%)nues add)n- 3or5s+ee%s8

    Does ADI support the cross$alidation rules that I created in Oracle ApplicationsF

    A77l)ca%)ons Des5%o7 n%e-ra%or enorces cross:&al)da%)on rules ) you se% %+e General #ed-er 7ro)leo7%)on $leF)elds> Kal)da%e on er&er %o es8

    Does ADI support the use of *udget GournalsF

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    re7or% )%sel, you us% )rs% a5e a co7y o %+e re7or% us)n- Re7or% 1)zard and c+an-e %+e se% o *oo5s)n %+e de)n)%)on o %+e re7or% co7y8

    Can I drill do%n on a financial report amount produced b2 a ro% or column calculation using the

    Anal2sis 5iHardF

    "o, you can only dr)ll do3n on )nanc)al re7or% aoun%s assoc)a%ed 3)%+ accoun% se-en%s8

    5h2 arenKt custom filters %or3ing on account segment $alues in budget %or3sheetsF

    ou ay no%)ce un7red)c%a*le resul%s 3+en you a77ly a cus%o )l%er %o an accoun% se-en% &aluecolun o your *ud-e% 3or5s+ee%8 +)s )s *ecause EFcel %rea%s %+e &alues )n %+ese coluns as %eF%,ra%+er %+an nuer)c8 1e recoend %+a% you c+ec5 your resul%s careully8 Also, you ay )nd %+a% youneed %o 7recede your s7ec))ed )l%er &alue 3)%+ a s)n-le or dou*le Buo%e c+arac%er8 $or eFa7le> HWL0

    5h2 do I recei$e the message @Select an amount on a ?inancial #eport %or3sheetF@ %hen I attempt to

    use the Anal2sis 5iHardF

    ul%)7le co7)es o EFcel are runn)n- on your PC, AD )s una*le %o correc%ly de%er)ne 3+)c+ co7y %ouse 3)%+ %+e Analys)s 1)zard8 ou can resol&e %+)s one o %3o 3ays>Close all co7)es o EFcel eFce7% %+e one ro 3+)c+ you 3an% %o dr)ll do3n8 Ena*le %+e en&)ronen%o7%)on Dou*le Cl)c5 Dr)ll Ena*led on %+e Deaul% Dr)ll O7%)ons 3)ndo3 )n %+e Analys)s 1)zard, %+enselec% %+e aoun% on 3+)c+ you 3an% %o dr)ll do3n and dou*le:cl)c5 %+e le% ouse *u%%on8

    5h2 does the Anal2sis 5iHard displa2 an amount that is different from the original financial report

    amount I drilled do%n uponF

    +ere are se&eral reasons 3+y %+e dr)ll do3n resul%s o %+e Analys)s 1)zard can d)er ro %+e aoun%on %+e )nanc)al re7or%8 +)s ay occur 3+en>

    our re7or% ora% )s d)eren% ro %+e or)-)nal en%ry8 $or eFa7le, your re7or% ora% ay *e

    se% %o 000,000 co7ared %o your or)-)nal en%ry, 3+)c+ con%a)ned %3o dec)al 7laces 000,0008008

    ou c+an-e %+e dr)ll do3n 7er)od or aoun% %y7e )n %+e Analys)s 1)zard con%eF% 3)ndo38

    +e aoun% )n %+e )nanc)al re7or% )s an eF7anded ro3 o a l)ne )%e8 n %+)s case, %+e dr)ll do3n

    3)ll s+o3 %+e %o%al o all eF7anded ro3s or %+e curren% l)ne )%e8

    a colun ro %+e or)-)nal colun se% a)ls %o *e )ncluded, %+en dr)ll do3n ay )ncorrec%ly

    calcula%e %+e 7er)od or %+e dr)ll8 C+an-e %+e 7er)od us)n- %+e con%eF% 3)ndo38

    $leF)eld e-en% ecur)%y Rules ay 7re&en% %+e res7ons)*)l)%y us)n- %+e dr)ll do3n ea%urero &)e3)n- or)-)nal .ournal en%r)es crea%ed under a d)eren% res7ons)*)l)%y8

    Journals ay +a&e *een 7os%ed a%er %+e re7or% 3as run8

    5hen I upload m2 asset %or3sheet, I recei$e an error message stating that certain fields in m2

    %or3sheet must ha$e a $alue"

    1+en c+ec5 %+e 3or5s+ee%, %+e )elds DO con%a)n &alues8 1+y do rece)&e %+e error essa-eZ

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    +e ollo3)n- )elds )n %+e Asse% 3or5s+ee% are de7enden% on o%+er )eldsor co7le%e &al)da%)on>

    This field is dependent on""" This independent fieldD De7rec)a%)on Cos%al&a-e Kalue Cos%De7rec)a%)on Reser&e Cos%Da%e Placed )n er&)ce Ca%e-ory

    a*le = : =8 ?Pa-e = o =@ De7enden% $)elds )n %+e Asse% 3or5s+ee%

    AD canno% &al)da%e Oracle Asse%s *us)ness rules ) %+e de7enden% )eld )s 7laced )n %+e eader Re-)ono %+e asse% 3or5s+ee% and %+e )nde7enden% )eld )s 7laced )n %+e #)nes Re-)on o %+e 3or5s+ee%8

    $or eFa7le, ) %+e )eld D De7rec)a%)on ?de7enden% )eld@ )s 7laced )n %+e eader Re-)on and %+e)eld Cos% ?)nde7enden% )eld@ )s 7laced )n %+e #)nes Re-)on, %+e ollo3)n- error )s d)s7layed )n %+e

    3or5s+ee% !essa-e colun u7on u7load> D De7rec)a%)on us% +a&e a &alue8

    o correc% or a&o)d %+)s error, you can>

    Place *o%+ %+e de7enden% and )nde7enden% )elds )n %+e eader Re-)on8

    Place *o%+ %+e de7enden% and )nde7enden% )elds )n %+e #)nes Re-)on8

    Place %+e )nde7enden% )eld )n %+e eader Re-)on and %+e de7enden% )eld )n %+e #)nes Re-)on8

    Can I access the eneral 'edger Account -ierarch2 9ditor through ADIF

    +e Accoun% )erarc+y Ed)%or ?AE@ +as *een a&a)la*le )n AD s)nce &ers)on 828 AE +as *een aneFclus)&e ea%ure o AD s)nce %+e release o Oracle A77l)ca%)ons =08"CA8

    5hen I specif2 a "*!P file as the compan2 logo in m2 Theme, %h2 does the resulting spreadsheetoutput an icon %ith a "I? filenameF

    o )nser% *)%a7 )a-e )les )n%o +ees, c+oose nser% H P)c%ure ro %+e EFcel %ool*ar8 Do no% )nser%your )a-es *y c+oos)n- nser% H O*.ec% ro %+e EFcel %ool*ar8

    -o% can I enter both numbers and letters into an accounting flefield %ithout ha$ing it con$erted into

    an eponential number during uploadF

    C+oose %+e O7%)ons *u%%on ro %+e AD %ool*ar and selec% General O7%)ons8elec% %+e e%%)n-s %a*8 Clear %+e ero Pad Accoun% Kalues c+ec5 *oF8

    5hat are the naming con$entions used %ith ADI %or3sheetsF

    ou can use any nae you l)5e8 (e sure %o el))na%e any s7aces )n your 3or5s+ee% nae8EFa7le>es%=8Fls : correc%es% =8Fls : )ncorrec%

    Can I cop2 ?Ss from one database to another through ADIF

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    "o, %+)s ea%ure )s no% ye% a&a)la*le %+rou-+ AD8 Co7y)n- $Gs )s a&a)la*le %+rou-+ %+e da%a*ase l)n5and $G %ranser 7ro-ra8

    5hat does it mean if I get the error: @Column not uni4ue" Drill cannot proceed@

    +e colun descr)7%)ons o %+e $G Colun e% us% *e un)Bue or dr)ll do3n %o 3or5 correc%ly, &er)y%+a% %+e colun descr)7%)ons +a&e un)Bue &alues8

    5hat does it mean if I get the error: @#o% not uni4ue" Drill cannot proceed@

    +e l)ne )%e descr)7%)on o %+e $G Ro3 e% us% *e un)Bue or dr)ll do3n %o 3or5 correc%ly, &er)y %+a%%+e ro3 l)ne )%e descr)7%)ons +a&e un)Bue &alues8

    5h2 canKt I upload ;ournal information from a %or3sheet I created in a T9ST instance, into a

    P#OD8CTIO instanceF

    AD does no% ye% su77or% %+e use o a 3or5s+ee%, crea%ed )n one )ns%ance, used )n a second )ns%ance8ou 3)ll need %o crea%e a ne3 3or5s+ee% or %+e second da%a*ase and %+en co7y/7as%e %+e &alues ro%+e E 3or5s+ee% )n%o %+e PROD'CO" 3or5s+ee%8

    T9C-ICA' E89STIOS

    5hat are the post install steps I need to ta3e before being able to sign into Applications Des3top

    IntegratorF

    A%er )ns%all)n- AD, you 3)ll need %o 7eror %3o s%e7s>

    Co7y or crea%e %+e ""A!E8ORA and S#"E8ORA )les )n %+e

    QORAC#EO!EH/"E1OR

    C+ec5 your A'OE6EC8(A )le %o ensure %+a% %+e YORAC#EO!EYT(" d)rec%ory )s 7resen%8'sually, )% 3)ll a77ear as ollo3s> PAWC>TORA1"9T(";C>TDO;C>T1"DO1TE!

    On 1)ndo3s ">

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    C+ec5 your PA en&)ronen% &ar)a*le ?!y Co7u%er>Con%rol Panel>ys%e>En&)ronen%@8 % s+ould)nclude %+e YORAC#EO!EYT*)n older8

    5here are m2 Applications Des3top Integrator preferences storedF

    AD uses %+e 1)ndo3s Re-)s%ry %o s%ore 7reerences, under %+e

    Ena*l)n- ecur)%y 3)%+ AD, A77l)ca%)ons Des5%o7 n%e-ra%or ns%alla%)on Gu)de8

    5hat should I do if I get the message @Data source name not found and no default dri$er specified@

    %hen ADI is building a budget %or3sheetF

    ou s+ould a5e sure %+a% %+e da%a*ase naes you +a&e de)ned )n A77l)ca%)onsDes5%o7 n%e-ra%or does no% )nclude s7ec)al c+arac%ers, suc+ as coas, dollar s)-ns, 7ound s)-ns,e%c8 1e recoend %+a% you res%r)c% %+e c+arac%ers used )n your da%a*ase naes %o s7aces, %+e

    c+arac%ers A %+rou-+ , and %+e nu*ers 0 %+rou-+ 98

    5h2 doesnKt ADIKs -T!' help %or3 properl2 %ith Internet 9plorerF

    ADs 3e*:*ased onl)ne +el7 +as *een )ns%alled locally on your PC, con%eF%:sens)%)&e onl)ne +el7 3)llno% 3or5 3)%+ n%erne% EF7lorer8 +)s )s caused *y a 7ro*le )n n%erne% EF7lorer %+a% 7re&en%s )% roreco-n)z)n- 7ro7erly ora%%ed 'R# reerences 3+en %+ose reerences are %o 3e* 7a-es s%ored on alocal dr)&e8

    ou can resol&e %+)s 7ro*le *y )ns%all)n- your AD +el7 )les on a cen%ral 3e* ser&er 3)%+)n youror-an)za%)on and access)n- onl)ne +el7 ro %+ere8 "o%e %+a% %+)s solu%)on 3)ll also sa&e a lo% o d)s5s7ace on %+e )nd)&)dual PCs 3)%+)n your or-an)za%)on s)nce ADs onl)ne +el7 )les do no% +a&e %o *e)ns%alled on eac+ PC8

    5hen I am using ADI %ith 9cel B/, %h2 does 9cel continuall2 as3 if I %ant to disable macrosF

    EFcel 9 )ncludes a ea%ure %o +el7 7re&en% EFcel acro &)ruses ro )nec%)n- your PC8 +)s ea%ureassues %+a% any acro %+a% runs au%oa%)cally 3+en a 3or5s+ee% )s o7ened ?)nclud)n- %+eA77l)ca%)ons Des5%o7 n%e-ra%or EFcel add:)n@ ay *e a &)rus8 you use u7:%o:da%e &)rus so%3are %o7ro%ec% your PC, )% )s 7ro*a*ly sae %o d)sa*le EFcel 9s acro &)rus de%ec%)on ea%ure8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    ou can d)sa*le acro &)rus de%ec%)on )n EFcel 9 on %+e 7o7u7 3)ndo3 %+a% a77ears 3+en EFcel 9de%ec%s an au%oa%)cally run acro8 )7ly unc+ec5 %+e Al3ays As5 (eore O7en)n- 1or5*oo5s 3)%+!acros c+ec5 *oF, %+en c+oose Ena*le !acros %o con%)nue8

    5h2 do I recei$e a @Cannot find macro LfilenameMNLmacronameM@ error after opening a sa$ed

    %or3boo3F

    EFcel 9 )ncludes a acro &)rus 7ro%ec%)on ea%ure %+a% d)sa*les all o %+e acros 3)%+)n a 3or5*oo5 %o7re&en% %+e ro runn)n-8 1+)le %+)s successully 7re&en%s a acro &)rus ro a%%ac5)n- your PC, )%also 7re&en%s any a77l)ca%)on 3r)%%en )n EFcel, suc+ as A77l)ca%)onsD, ro 3or5)n-8

    1e recoend %+a% you )ns%all on your PC, and 5ee7 curren%, one o %+e any coerc)ally a&a)la*lean%):&)rus so%3are 7roduc%s8 +)s 3)ll 7ro%ec% your PC ro all &)ruses, no% .us% EFcel acro &)ruses8Once you&e )ns%alled an an%):&)rus 7roduc%, d)sa*le %+e EFcel acro &)rus 7ro%ec%)on ea%ure as ollo3s>

    =8 $ro %+e EFcel enu, c+oose ToolsH Options828 elec% %+e eneral%a*88 'nar5 %+e !acro &irus Protectionc+ec5 *oF8

    5hen I tr2 to sign on to ADI , I recei$e a message stating:

    LError> ORA:=20> ">l)s%ener could no% resol&e D -)&en )n connec% descr)7%or 8L cansuccessully use "7)n- %o &er)y %+a% %+ere )s a l)s%ener on %+e ser&er8 1+a% does %+)s error eanZ

    +)s )s a S# "e% error )nd)ca%)n- %+a% %+e D does no% eF)s% on %+)s +os%8 )nce you can "7)n-,%+ere )s a l)s%ener on %+e +os% ser&er *u% %+e D you are %ry)n- %o connec% %o does no% eF)s% on %+)s +os%8ou us% ensure %+a% %+e D de)ned )n your ""A!E8ORA )le )s sync+ron)zed 3)%+ %+e D on %+e+os%8

    5hat does it mean %hen I recei$e the message, @Could not establish an Oracle Ob;ects session@, %hen

    I tr2 to sign on to ADIF

    +)s essa-e eans %+a% AD canno% loca%e %+e YORAC#EO!EYT(" d)rec%ory )n %+e Pa%+8 +e)ns%aller s+ould +a&e added %+)s d)rec%ory %o %+e 7a%+ 3+en you )ns%alled AD8 ee> ns%all)n- OracleAD, Oracle A77l)ca%)ons Des5%o7 n%e-ra%or ns%alla%)on Gu)de8 o3e&er, ) %+)s d)rec%ory 3as no% added%o %+e Pa%+, co7le%e %+e ollo3)n- s%e7s %o add )% anually>

    =8 #o- on %o 1)ndo3s " as a user 3)%+ Ad)n)s%ra%or 7r)&)le-es8

    28 $or 1)ndo3s " 8=, c+oose %+e Control Panel)con )n %+e !ain7ro-ra -rou78 $or 1)ndo3s" c+oose e%%)n-s H Con%rol Panel ro %+e Startenu8

    8 C+oose %+e S2stem)con8

    48 $or 1)ndo3s " 480, c+oose %+e 9n$ironment%a*88 elec% %+e Pa%+ &ar)a*le, loca%ed )n %+e ys%e En&)ronen% Kar)a*les re-)on )n 1)ndo3s "

    8= or %+e ys%e Kar)a*les re-)on )n 1)ndo3s " 4808

    8 Add %+e YORAC#EO!EYT(" 7a%+ %o %+e *e-)nn)n- o %+e &ar)a*le )n %+e &aluere-)on ?oreFa7le, C>TORA"T(";Yys%eRoo%Y;888@

    8 C+oose E %o a5e %+e c+an-e 7eranen%8 C+oose O< %o close %+e sys%e 3)ndo3, and %+enclose %+e Con%rol Panel 3)ndo38

    8 +u% do3n and res%ar% 1)ndo3s " *eore runn)n- AD8

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    5hen installing ADI %hat 5indo%s Operating S2stem pri$ileges should be usedF

    As 3)%+ o%+er so%3are, you us% +a&e 1)ndo3s Ad)n)s%ra%or 7r)&)le-es or eBu)&alen% %o )ns%allso%3are8

    Tas3 0: 9scalating Support Tic3et

    all else a)ls, rou%e %)c5e% %o EPG#:'P:ORC#" and )nclude %+e ollo3)n- )nora%)on>

    =8 'sernae, Res7ons)*)l)%y, and (e%sy En&)ronen% ?(e%sy Produc%)on, D=, =, "=, e%c8@28 creen +o% o %+e error?s@8 Co7y o users ""A!E8ora )le48 Curren% &ers)on o AD8 Can you 7)n- %+e en&)ronen%Z8 Can you %ns7)n- %+e en&)ronen% en%ryZ

    Page 36of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    *usiness #e4uirements

    Asia Pacific

    Australia

    Adelaide, Auc3land, *risbane, !elbourne, Perth and S2dne2 you are una*le %o resol&e %+e)ssue, lo- a %)c5e% %o EPAP:EP!:!E#:D8

    S2dne2?CS (5etherill Par3 &al$es Site) you are una*le %o resol&e %+e )ssue, lo- a %)c5e% %o

    EPAP:K#K:D:D8

    !ala2sia: you are una*le %o resol&e %+e )ssue, lo- a %)c5e% %o EPAP!el728

    Singapore : you are una*le %o resol&e %+e )ssue, rou%e %+e %)c5e% %o EPAP:::::GP:D8

    !!I

    Do no% use %+)s 7rocedure, rou%e %o EPA!:!!:(O':E#P8

    Anal2tical orth America: can% no% )F %+e 7ro*le or olon or r&)ne or3ard %o %+e a77ro7r)a%e 1or5 Grou7 *elo3> olon I EPA!:A"A:O#:ORAC#E r&)ne I EPA!:A"A:O#:ORAC#E8 "o%e> $roeF )s su77or%ed ou% o REGs8

    Page 37of 38

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    Title: Oracle ADI Database Configuration, Support and Troubleshooting

    Appendi