OPTIMIZING YOUR TECHNOLOGY INVESTMENT WITH SERVICE AND SUPPORT

Total Care Field Services

I Connected IndustriaI

Safety—Honeywell’s Total Care Services help

customers work with dangerous processes

or environments, tackling marine applications,

hazardous oil & gas operations, high voltage or

temperature exposure, chemicals, and underground

operations. Safeguarding essential measurements,

readings and control functions, the services make

safe operations possible. 24/7 remote support is

not only for technical and operational issues but

also for safe operations.

Reliability—Reliability means keeping assets in

service, reducing incidents of unexpected downtime,

getting assets back up and running quicker when

faults occur, minimizing the impact on operations,

and ensuring the right working conditions for a

profitable business. A sophisticated predictive

diagnostic maintenance program enables you to

predict any upcoming issues, thereby maximizing

your plant’s operational uptime.

Efficiency—Honeywell understands precision,

traceability and quality control determine business

success. We deliver expertise in custody transfer

applications where small errors can have a big impact

on fiscal measurements; in pharmaceuticals where

traceability errors pose the risk of fines; for vessel

fuel consumption systems that depend on accurate

ballast filling; in power generation turbines that

require consistent steam quality; and in terminals

where bottlenecks and delays undermine operations.

The full scope of Total Care Services work together

to reduce problems that keep you from performing

at peak levels:

• Reduce the probability of trouble with regular

maintenance; managed software updates and

security; and planned, structured migrations

• Reduce downtime when problems occur through

access to readily available parts, on-call service

and remote connectivity for troubleshooting

and repairs

• Reduce gaps in internal expertise with 24/7

assistance, access to safety and regulatory

compliance experts, and tailored training programs.

Honeywell offers a comprehensive range of service

from “total care” contracts providing full maintenance

coverage for a single, annual charge, to contracts

for parts, upgrades and training to supplement

existing maintenance programs. Services can be

tailored and adapted to meet any customer’s

changing requirements.

Maximize the Return on Your Technology Count on Honeywell Total Care Field Services to help you streamline startup and optimize the lifecycle of your automation investment. Honeywell’s global service and support team can assist you in maximizing the return on your technology investment through personalized service and assistance throughout the life of your installation.

Drilling Down: Keys to a Strong Foundation Honeywell’s Total Care Services give you peace of mind by addressing the primary threats to your facility’s safety, reliability and efficiency. They drive down the likelihood of failures, reduce recovery times, and eliminate skills and knowledge gaps.

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Field Equipment Upgrades

Software Upgrade & Updates (SESP)

Monitor Equipment Performance

Total Care Programs

Planned Maintenance Budget

Safety and Compliance

Access to GlobalSpecialist

Latest EngineeringPractices

Parts Management

Global TechnicalAssistance Center

24/7/365 Support

Remote Connectivity forFaster Resolution

Full Service Portfolio

• Over 160 service engineers globally

• 30 service centers in various countries

• We are near to every customer site

• State-of-the-art diagnostic features to solve most issues remotely.

Value of Honeywell’s Service and Support

Increased Performance and Reduced Total Cost of Ownership

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Benefits of Honeywell’s Unmatched Service and Support Expertise: • Get online faster with a

smoother startup

• Minimize troubleshooting delays during initial programming and implementation

• Maintain operations despite any turnover in personnel at a predictable cost

• Optimize performance, capacity and availability

• Upgrade or migrate to newer technologies.

Rely on Our Comprehensive Service Offering: • Design and installation

• Maintenance and support

• Remote monitoring

• Optimization

• Training.

Stop Problems from Becoming Disasters There is never a good time for vital equipment or instruments to fail. But with aging systems, increased complexity and regulatory pressures, failure to get the right support can mean a fault is just the start of the problem.

Site Survey Experience a higher return on investment by starting

off with a thorough analysis of your project. Honeywell’s

site survey includes an inventory of existing

equipment, recommended instrumentation, and

an evaluation of internal obstructions and external

observations. The site survey can also determine

whether additional maintenance or repair will be

necessary to help establish your budget.

Product Configuration, Programming and Calibration SupportWhether it’s a resource constraint or a complex

application installation, we can help you configure

your Honeywell equipment quickly and accurately.

For example, we ensure tank gauges; blenders,

injectors, provers, gas pressure and measuring

systems comply with applicable standards. Our

technicians support your personnel to help ensure

proper ongoing operation and maintenance.

Product and System IntegrationHoneywell’s experts provide integration and

communication between other products and systems.

We work with your scope of work definition and a

detailed explanation of your desired operation.

Along with equipment, Honeywell can supply

configuration worksheets, device wiring diagrams

and configuration/application files.

CommissioningHoneywell installation manuals are comprehensive

and easy to follow. Our technicians provide the

assurance that installation is done correctly and

perform a final inspectional to mitigate risk of any

potential problems.

Design and Installation Expertise Process industries around the world use Honeywell measurement and control systems to maintain the safety, reliability and efficiency of operations. With our Total Care Services, we ensure confidence that these systems will keep delivering maximum ROI.

Software Service ContractsHoneywell’s software service contracts provide

unlimited support from our help desk, regular

software upgrades and field service. This begins

the moment the software is put into operation.

Standard Warranty ServicesIf an equipment problem is diagnosed at any time

throughout the warranty period, TAC engineers

will resolve the issue consistent with our product

warranty guidelines.

Extended Warranty and Support ServicesFor utmost product support, Honeywell offers

comprehensive support packages for a choice of one

to five years beyond the initial field instrumentation

warranty. In addition to the extension of the initial

standard product warranty for the time period

selected, benefits include:

• Extended technical support for all covered

products throughout the entire contract period

• Preferential evaluation services

• Preferential global warranty replacement

• Express shipment of warranted items returned

for repair or replacement

• No fees for software upgrades.

Field and Shop RepairHoneywell service technicians have the necessary

equipment to diagnose asset problems and make

on-site repairs. With an extensive knowledge base,

we can quickly and efficiently address mechanical,

power or electronic problems and correct calibration

errors. We can then make repairs immediately or

send for the proper parts from our extensive

inventory. In addition, we have extensive global

repair facilities with a complete stock of boards

and parts to ensure quick turnarounds in the field

and in our service centers.

Technical Assistance Centers (TAC)TAC is the center of expertise for Honeywell systems.

Its support helps resolve incidents, problems and

requests quickly and is included in service offerings

or can be utilized and billed separately.

TAC support services include:

• Telephone support for Honeywell software and

hardware installed on your systems

• Warranty support for all products under warranty

• Control workarounds for critical problems that

cannot be immediately solved

• Configuration support for users adding hardware

or software functionality to their systems

• Product support for those users who need answers

regarding Honeywell products

• Upgrade and installation support for customers

enhancing their hardware or software

• Defect/PAR management to document and

report defects to the Honeywell engineering

organization for resolution.

Industry-leading Maintenance and Support

Spare PartsWe always have spare parts in stock in our global

locations. For withdrawn products still supported, we

do our best to find a solution as soon as possible.

The two programs available for Field Instrumentation

Parts Management are:

• Site Stock/Priority 1: The spare parts covered by

this category are listed in a schedule within your

contract with Honeywell and are identified as Site

Stock that will be stocked at your site

• Bonded Stock/Priority 2: Honeywell-owned spare

parts are listed in a schedule within your contract

and identified as Bonded Stock or P2 Stock, and

will be stored in sealed packages in a Honeywell

facility. Access to this stock will be restricted to

those who have purchased the Bonded/P2 Stock

option. Access for ordering parts from the Bonded/

P2 Stock will be within 24 hours of the time the

order is received.

Remote MonitoringHoneywell can remotely monitor, diagnose and

service your gauges, industrial gas metering and

systems while in operation. Instead of waiting for

problems to occur, we can continuously monitor

the condition of equipment, and collect accurate

and reliable information. This helps to minimize

support calls, reduces the number of unscheduled

or unnecessary service visits, and increases uptime

to further enhance productivity.

OptimizationIn addition to maintenance and troubleshooting to

keep your products and systems running, Honeywell

offers services and support to optimize your

technology investment.

Evaluation and Upgrade SupportHoneywell’s support team is available for the

evaluation and upgrade of existing Honeywell

products—helping to extend the useful service life

of equipment and maximize the value of your

existing assets. This service can help you minimize

troubleshooting time and ensures optimum

performance when process lines are redesigned or

when previously decommissioned equipment is

being reinstalled after being held in storage. Support

includes the ability to expand the capabilities of

your equipment, including software upgrades.

TrainingHoneywell’s experts can provide training on particular

features of our products or even the integration

of third-party products with Honeywell products.

Our range of training options includes:

• Telephone: Honeywell’s support specialists can

provide training by teleconference to meet your

requirements

• On-Site Training: Our experts can provide on-site

training when instruction is best suited at your

location. This can also include hands-on use of

our products

• Honeywell Facility: Honeywell offers standard

and customized training sessions in our advanced

training facilities

• Remote Meeting via Internet/Telephone:

We can also create and provide remote meetings

designed to meet your requirements. These are

interactive, live training sessions.

Asset Management Honeywell’s Lifecycle Management approach

provides a long-term risk sharing partnership for

managing installed automation and safety system

assets. The program offers the flexibility to structure

a support solution with a lower cost option to

meet your unique asset management needs. It is

uniquely designed to maximize the expected results

from installed hardware and software.

Honeywell can provide the best instrumentation

covering a wide range of industrial applications. We

are also recognized for our industry expertise and

ability to meet field and control room requirements.

Combine our innovative product offerings with

the extensive support of our worldwide service

organization in product startup, maintenance and

training, and you have a partnership with a

company that stands behind you for the lifecycle

of your investment.

Honeywell Process Measurement & Control’s

comprehensive catalogue of services, available

individually or as part of our range of service

contracts, includes:

• In-factory repair

• Site surveys

• Basic design

• Tank inspections

• Tank roof drawings

• Technical bid specifications

• Cable routing and specification

• Determination of supply scope

• Extended warranties

• Spot labour—ad hoc or prepaid

• Parts Management with full traceability

• Calibration including W&M calibration

• Compliance services (DVGW, ATEX, etc.)

• Software updates and upgrades

• Cyber security

• Remote services and supervision

• Migrations, technology refresh, obsolescence advice

• Training

• Commissioning and start-ups

• Site Acceptance Tests (SAT)

• Service level agreements.

Why Honeywell Total Care Services?Total Care Services bring 40 years of experience in

terminals and the expertise of over 1,000 contracted

customers around the world. Backed by the

Honeywell Operating System, our support teams

deliver greater in-depth domain and product

expertise. We’ll provide the right solution to critical

issues—the first time—for a safer, more reliable and

more efficient operation.

Our Experts are Part of Your Team Honeywell service professionals are experts in their field and have the necessary global certifications to safely install and maintain your equipment. We become part of your team and are dedicated to your plant’s safety, reliability, efficiency and sustainability.

Before Installation • Site survey

• Consulting

• Project planning

• Functional design specification

• Product selection.

During Installation• Hardware/software

supply

• Supervision of installation

• Specific application development

• System configuration and integration.

After Installation• Commissioning

• Acceptance testing

• Training

• System optimization

• Remote and on-site service programs, extended warranty, help desk and emergency support.

For more information To learn more about Honeywell’s service programs,

email HFS-TAC-Support@Honeywell.com or

contact your Honeywell account manager.

Americas2000 Northfield Ct.

Roswell, GA 30076 USA

Phone: 1 770 475 1900

Phone: 1 800 423 9883

Phone: 1 215 641 3610

Asia PacificHoneywell Pte Ltd.

17 Changi Business Park Central 1

Singapore 486073

Phone: +65 6355 2828

Europe, Middle East and AfricaDelftechpark 39

2628 XJ Delft

The Netherlands

Phone: +31 (0) 15 2701 100

www.honeywellprocess.comBR-16-01-ENG | 04/16 ©2016 Honeywell International Inc.