Optimize the JourneyApril 11-12, 2018

pre-conference workshops april 8-10post-conference tours april 13

THE SHINGO MODEL

Three Insights of Enterprise Excellence™1) Ideal Results Require Ideal Behavior2) Purpose and Systems Drive Behavior3) Principles Inform Ideal Behavior

THE GUIDING PRINCIPLES

SAVE THE DATE FOR ANOTHER

SHINGO EVENT! Latin America ConferenceSan Jose, Costa RicaAugust 9-10, 2018

Manufacturing SummitDallas, TexasSeptember 11-12, 2018

Financial Services SummitChicago, IllinoisOctober 22-23, 2018

To learn more, visit:events.shingo.org

For questions, email Mary Price at:mary.price@usu.edu

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SECOND FLOOR Workshop Salon Room Numbers

SUN-TUES WORKSHOP MAP

7:00 am - 8:00 amBREAKFAST Jr. Ballroom

7:00 am - 5:00 pmREGISTRATION & INFORMATION BOOTH Registration Desk 3

8:00 am - 5:00 pmLEAN BRONZE CERTIFICATION WORKSHOP Salon 22DAY 2 OF 2

Larry AndersonCertified Shingo Facilitator, GBMP

8:00 am - 4:00 pmWORKSHOP: LEAN MANAGEMENT SYSTEM Salon 20

Mark HamelPartner & COO, The Murli Group

CONTINENTAL BREAKFAST PROVIDED

8:00 am - 5:00 pmLEAN BRONZE CERTIFICATION WORKSHOP Salon 22DAY 1 OF 2

Larry AndersonCertified Shingo Facilitator, GBMP

12:00 pm - 1:00 pmLUNCH Salon 19

SUNDAY4/8

MONDAY4/9

SPECIAL THANKS TO OUREDUCATIONAL SUPPORT SPONSOR!

10:00 am - 10:30 amNETWORKING BREAK Jr. Ballroom

12:00 pm - 1:00 pmNETWORKING LUNCH Jr. Ballroom

2:30 pm - 3:00 pmNETWORKING BREAK Jr. Ballroom

MONDAY4/9

8:00 am - 5:00 pmSHINGO WORKSHOP - DISCOVER EXCELLENCE

Tom Moore Salon 14Managing Partner, Key Performance Consulting*Nemours Children’s Hosiptal

Shana Padgett Salon 15Client Advisor, Value Capture LLC*Orlando Health, Health Central Hospital

8:00 am - 5:00 pmSHINGO WORKSHOP - CULTURAL ENABLERS

Jennifer Ralston Salon 17Chief Executive Officer, HKPO Lean Six SigmaExperts

8:00 am - 5:00 pmSHINGO WORKSHOP - CONTINUOUS IMPROVEMENT

Daniel Fleming Salon 16Director of Consulting Services, GBMP

8:00 am - 5:00 pmSHINGO WORKSHOP - ENTERPRISE ALIGNMENT & RESULTS

Chris Butterworth Salon 19Managing Director, Asia Pacific, S A Partners LLPColin ScottPresident, North America, S A Partners LLP

WORKSHOPS

CONTINUOUS

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P R O V E M E N T

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& R E S U L T S

D I S C O V E R

E X C E L L E N C E

C U L T U R A L

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TUESDAY4/10

6:00 am - 8:00 amBREAKFAST Jr. Ballroom

7:00 am - 5:00 pmREGISTRATION & INFORMATION BOOTH Registration Desk 3

7:15 am - 5:30 pmDay 2 of 2 - Go-and-Observe DISCOVER EXCELLENCE

Please meet in Jr. Ballroom Pre-function at 7:15 am for preboarding.

Nemours Children’s Hospital13535 Nemours Pkwy, Orlando, FL 32827 *Tom Moore

Orlando Health, Health Central Hospital10000 W Colonial Dr, Ocoee, FL 34761*Shana Padgett

CULTURAL ENABLERSFlorida Hospital Spine Health Institute 711 E Altamonte Dr #210, Altamonte Springs, FL 32701

CONTINUOUS IMPROVEMENTEmbraer Aero Seating Technologies1700 Armstrong Dr, Titusville, FL 32780

ENTERPRISE ALIGNMENT & RESULTS - Information emailed to participants.

WORKSHOPS8:00 am - 11:00 amLEAN BRONZE CERTIFICATION EXAM Salon 22

Larry AndersonCertified Shingo Facilitator, GBMP

8:00 am - 5:00 pmWORKSHOP: LEAN ACCOUNTING FOR THE LEAN ENTERPRISE Salon 17

Jerry SolomonRetired Vice President Operations, MarquipWardUnited,A Barry-Wehmiller Co.

8:00 am - 12:00 pmWORKSHOP: CREATING INNOVATION FLOW THROUGH Salon 14LEAN PRODUCT DEVELOPMENT

Dantar OosterwalPrinciple, Knowledge Based Product Development Inc.

STAY IN TOUCH

#shingoconforlando

TUESDAY4/108:00 am - 12:00 pmWORKSHOP: VISUAL THINKING, VISUAL MANAGEMENT Salon 15AND OPERATIONAL EXCELLENCE

Gwendolyn GalsworthPresident, Visual Thinking Inc. Luis GascaPlant Manager, Crown

8:00 am - 12:00 pmWORKSHOP: APPLYING OPERATIONAL EXCELLENCE Salon 16TO INFORMATION & TECHNOLOGY

Mike OrzenPresident, Mike Orzen & Associates, Inc.

1:00 pm - 5:00 pmWORKSHOP: VISUAL THINKING, VISUAL MANAGEMENT Salon 15AND OPERATIONAL EXCELLENCE

Gwendolyn GalsworthPresident, Visual Thinking Inc. Luis GascaPlant Manager, Crown

1:00 pm - 5:00 pmWORKSHOP: PRACTICAL CREATIVITY Salon 14

Karyn RossCo-author, The Toyota Way to Service ExcellencePrincipal, Karyn Ross Consulting

1:00 pm - 5:00 pmWORKSHOP: SIX SIGMA INNOVATION Salon 22

Rick Edgeman Director of Research, Shingo Institute

1:00 pm - 5:00 pmWORKSHOP: MEASURING WHAT MATTERS (KPIs) Salon 16

Bruno Pešec Owner, PBSC

6:30 pm - 9:00 pm Executive Ballroom

Opening Social & Awards GalaLite dinner and entertainment provided by The Caribbean Crew Steel Drum & Reggae Band. Exhibits will be open. Recognition for the Shingo Prize, Shingo Silver Medallion, Shingo Bronze Medallion, Shingo Research and Shingo Publication Awards.

Attire: Cocktail

WORKSHOPS

Congratulations to our Prize Recipients

Shingo PrizeAbbott Nutrition Supply Chain - Sligo, Ireland

AbbVie Ballytivnan - Sligo, Ireland

Ball Beverage Packaging Europe - Naro Fominsk Cans

Thermo Fisher Scientific Baltics - Vilnius, Lithuania

Silver MedallionMassMutual, CFO and MMUS Operations - Springfield, Massachusetts

Visteon Electronics Tunisia - Bir El Bey, Tunis

Bronze MedallionCardinal Health Quiroproductos de Cuauhtemoc - Cuauhtemoc, Chihuahua, Mexico

Forest Tosara Limited - Dublin, Ireland

LEAR Corporation - Silao, Guanajuato, Mexico

Research AwardLean Manufacturing and Firm PerformanceRosemary Fullerton, Frances Kennedy, and Sally Widener

The Routledge Companion to Lean ManagementTorbjørn H. Netland and Daryl J. Powell

Publication AwardThe Lean MachineDantar P. Oosterwal

Lean Math: Figuring to ImproveMark Hamel and Michael O’Connor

The Toyota Engagement EquationTracey and Ernie Richardson

The Work of ManagementJim Lancaster

As a participant of a Shingo Study Tour, you will see and experience first-hand what is at the heart of the Lean business model through a series of plant tours, workshops and peer networking. As part of your study tour, you will be joined by guest hosts, often Shingo Research Award recipients, to engage in intellectually stimulating dialogues throughout the week.

We offer both private and public study tours. Private study tours are scheduled and tailored to meet the needs of your group.

Midwest Study TourMinneapolis, MinnesotaJune 19-21, 2018

Mountain West Study TourSalt Lake City, UtahSeptember 18-20, 2018

Ireland Study TourOctober 15-18, 2018

Japan Study TourDecember 1-6, 2018

JOIN US FOR A

SHINGO STUDY TOUR

To learn moreabout private study

tours or for other questions,email Heather at heather.j.johnson@usu.edu.

WEDNESDAY4/116:45 am - 8:00 amBREAKFAST Jr. Ballroom

7:00 am - 5:00 pmREGISTRATION & INFORMATION BOOTH Registration Desk 3

8:00 am - 8:40 amWELCOME REMARKS Executive Ballroom

Ken SnyderExecutive Director, Shingo Institute

8:40 am - 9:30 amKEYNOTE: LEADING A CULTURE TRANSFORMATION Executive Ballroom

Mark RussellPresident & COO, Worthington Industries

9:30 am - 9:40 am - INTERMISSION

9:40 am - 10:30 amKEYNOTE: SHIGEO SHINGO’S QUALITY REVOLUTION Executive Ballroom

Drew DillonFounder, Andrew Dillon and Associates

10:30 am - 11:00 am - NETWORKING BREAK

11:00 am - 11:50 amKEYNOTE: THE GOLD MEDAL MINDSET: Executive BallroomMOTIVATION, GOAL SETTING AND SUCCESS

Shannon Miller7-Time Olympic Gymnast Medalist

11:50 am - 1:20 pmLUNCH & LEARN Jr. BallroomPlease see app for full listing of round-table topics. Tables will have appropriate signage. Seats are limited.

12:00 pm - 1:20 pmFIRESIDE CHAT WITH SHANNON MILLER Salon 21

1:20 pm - 2:20 pmEXECUTIVE TRACK: BRIDGING THE GAP BETWEEN Grand Ballroom CACCOUNTING AND OPERATIONS

Jerry SolomonRetired Vice President Operations, MarquipWardUnited,A Barry-Wehmiller Co.

1:20 pm - 2:20 pmMASTER TRACK: TRANSFORMING CULTURE TO SEE Executive BallroomBUSINESS RESULTS AT MASSMUTUAL

Tim PlankeyHead of MMUS Continuous Improvement, MassMutual Financial Group

1:20 pm - 2:20 pmRESEARCH TRACK: 1,500 NEW INNOVATIVE PRODUCTS Grand Ballroom DANNUALLY - ON TIME AND ON TARGET

Norbert MajerusFormer Lean Champion, The Goodyear Tire & Rubber Company

CONFERENCE

WEDNESDAY4/111:20 pm - 5:00 pmDEPLOYMENT TRACK: THE POWER OF Grand Ballroom ELIMITS WORKSHOP - THE X-TYPE MATRIX

Gwendolyn GalsworthPresident, Visual Thinking Inc. Jorge Falcón Leader of Operational Excellence, Crown

2:20 pm - 2:30 pm - INTERMISSION

2:30 pm - 3:30 pmEXECUTIVE TRACK: UPDATING LEADER Grand Ballroom CSTANDARD WORK

Beau Keyte President, The Keyte Group

2:30 pm - 3:30 pmMASTER TRACK: BEST PRACTICES & INSIGHTS Executive BallroomAT THERMO FISHER SCIENTIFIC BALTICS

Algimantas MarkauskasVice President/General Manager, Thermo Fisher Scientific Baltics

2:30 pm - 3:30 pmRESEARCH TRACK: TOTAL PRODUCTIVE Grand Ballroom DMAINTENANCE

Tina AgustiadyDirector of Continuous Improvement, InnovaNet

3:30 pm - 4:00 pm - NETWORKING BREAK

4:00 pm - 5:00 pmEXECUTIVE TRACK: DISCOVERING HIDDEN Grand Ballroom CPROFIT - LESSONS IN LEADERSHIP

Robert MartichenkoChief Executive Officer, LeanCor Supply Chain Group

4:00 pm - 5:00 pmMASTER TRACK: EMPLOYEE ENGAGEMENT THROUGH Executive BallroomBEHAVIOR-BASED PRINCIPLES

Sean O’HaraSite Director, Abbott Nutrition Supply Chain - Sligo

4:00 pm - 5:00 pmRESEARCH TRACK: ACCELERATED DOUBLE Grand Ballroom DHELIX DNA LEAN LEADERSHIP

Shannon FlumerfeltAssociate Professor, Oakland University

6:00 pm - 8:00 pmFIRESIDE CHAT WITH RITSUO SHINGO Salon 20

Ritsuo ShingoPresident, Institute of Management Improvement

CONFERENCE

THURSDAY4/127:00 am - 8:30 amBREAKFAST Jr. Ballroom

7:00 am - 5:00 pmREGISTRATION & INFORMATION BOOTH Registration Desk 3

8:30 am - 9:30 amSPECIAL TOPIC: WHAT TO EXPECT ON A Grand Ballroom DSHINGO SITE ASSESSMENT

Shaun BarkerAssistant Executive Director, Shingo InstituteJoanne DeysPresident and Senior Consultant, Brightside Alliance, LLC

8:30 am - 9:30 amEXECUTIVE TRACK: CONTINUOUS IMPROVEMENT - Grand Ballroom CTHE JOURNEY OF TRANSFORMING A GOODCOMPANY CULTURE TO GREAT

Randy DeCourseyVice President, Allstate Insurance CompanyGreg BurnsSVP Continuous Improvement, Allstate Insurance Company

8:30 am - 9:30 amMASTER TRACK: VISTEON ELECTRONICS TUNISIA Executive BallroomDEPLOYMENT MODEL

Hichem Ben GhorbalPlant Manager, Visteon Electronics Tunisia - Bir El Bey Plant

8:30 am - 12:10 pmDEPLOYMENT TRACK: CREATING A SYSTEM Grand Ballroom EOF EXCELLENCE

Beau KeytePresident, The Keyte Group

9:30 am - 9:40 am - INTERMISSION

9:40 am - 10:40 amEXECUTIVE TRACK: DON’T DO PRETTY LEAN Grand Ballroom C

Elaine WooDirector, Sutter Improvement System, Sutter HealthTerry GlubkaCEO, Sutter Surgery Center Division, Sutter Health

9:40 am - 10:40 amMASTER TRACK: TRANSFORMATION STARTS WITH ME Executive Ballroom

Helen ZakPresident, Catalysis

9:40 am - 10:40 amRESEARCH TRACK: DEVELOPING VALUE-BASED Grand Ballroom DLEADERSHIP FOR SUSTAINABLE QUALITY DEVELOPMENT

Pernilla Ingelsson, Senior Lecturer, Quality Technology andManagementKristen Snyder, Professor, Quality ManagementIngela Bäckström, Associate Professor, Quality Technology andManagementMid Sweden University

CONFERENCE

THURSDAY4/1210:40 am - 11:10 am - NETWORKING BREAK

11:10 am - 12:10 pmEXECUTIVE TRACK: MY HUMBLING LEAP: Grand Ballroom CLEARNING TO IMPROVE

Matt JohansonSVP of Lean Management, Discover Financial

11:10 am - 12:10 pmMASTER TRACK: STANDARD WORK - A Executive BallroomFORGOTTEN KEY TO CONTINUOUS IMPROVEMENT

Mike OrzenPresident, Mike Orzen & Associates, Inc.

11:10 am - 12:10 pmRESEARCH TRACK: EXPLORATION VERSUS EXPLOITATION: Grand Ballroom D HOW PERFORMANCE CAN BE IMPROVED AND SUSTAINED

Jacob EskildsenProfessor & Head Dept of Management, Aarhus University

12:10 pm - 1:30 pmLUNCH & LEARN Jr. BallroomPlease see app for full listing of round-table topics. Tables will have appropriate signage. Seats are limited.

1:30 pm - 2:20 pmKEYNOTE: BUILD A BIG LITTLE BUSINESS Executive Ballroom

Nick SarilloFounder and CEO, Nick’s Pizza & Pub

2:20 pm - 2:50 pm - NETWORKING BREAK

2:50 pm - 3:40 pm KEYNOTE: TRANSFORMATIONAL LEADERSHIP... Executive Ballroom JUST CALL ME “JACK” Jack Helmboldt

President, DENSO Manufacturing Tennessee, Inc.

3:40 pm - 3:50 pm - INTERMISSION

3:50 pm - 4:40 pmKEYNOTE: BLUE-COLLAR KAIZEN: LEADING LEAN Executive BallroomAND LEAN TEAMS

Ria StoryMack StoryCo-founders, Top Story Leadership

4:40 pm - 5:00 pmSHINGO MOMENT Executive Ballroom

Ken SnyderExecutive Director, Shingo Institute

CONFERENCE

FRIDAY4/13 SITE TOURS9:00 am - 10:30 amTOUR: Disney Operational Command Center

1375 Buena Vista DriveOrlando, Florida32830

Please meet in the lobby of the Rosen Centre at 8:15 am for pre-boarding instructions. The bus will leave at 8:30 am and return to the hotel at 11:00 am.Please bring a photo ID with you.

9:00 am - 11:30 amTOUR: Industrial Lighting Products

519 Codisco WaySanford, Florida

Tour Instructions:

Participants are required to wear comfortable walking shoes - no open toes or heels. Please make sure to wear long pants - no shorts or skirts. Safety glasses are required. No pictures are allowed.

Please meet in the lobby of the Rosen Centre at 7:45 am for pre-boarding instructions. The bus will leave at 8:00 am and return to the hotel at 12:30 pm.

SAVE THE DATE FOR NEXT YEAR’S

31st Annual ConferenceCincinnati, Ohio

May 1-2, 2019Pre-conference Workshops

April 28-30

Post-conference ToursMay 3

REGISTER TODAY AT EVENTS.SHINGO.ORG

HOTEL MAP

Download the Whova app

1. Search and download theapp Whova from your app store.

2. Use your conferenceregistration email to register.

Locations used during conference

• Executive Ballroom - Keynotes and Master Track

• Grand Ballroom C - Executive Track

• Grand Ballroom D - Research Track & Special Topic

• Grand Ballroom E - Deployment Track

• Junior Ballroom - Meals

• Registration Desk 3

❖❖❖ Special Offer for 30th Shingo Conference Attendees ❖ ❖ ❖

Enter discount code AQS04 and SAVE 20% with FREE standard shipping!

Online www.ProductivityPress.com

Explore the Basic Guiding Principles of the Shingo Model

• Discover Excellence introduces the Shingo Model’s guiding principles which inform ideal behaviors and govern consequences, both good and bad.

• Provides insights beyond the results achieved by an organization into the behaviors that drive them.

November, 2017 198 Pages - 44 Color Illustrations ISBN 9781138626164 List Price: $49.95Series: The Shingo Model Series

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Licensed Affiliates:

MYELIN

SHINGO INSTITUTE

Educational Support Sponsor:

Sponsor:

* ACHE of Central FL is partnering with Shingo to offer 48 hours of ACHE Qualified Education Credits.

Online Provider:

EVENTS.SHINGO.ORG

HOME OF THE SHINGO PRIZE